Global Entry Denial and Recourse
Aug 21, 2019, 3:46 pm
#406
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
Join Date: Dec 2009
Location: LAX
Programs: oneword Emerald
Posts: 20,652
Moderator's Note:
Hello @AceM,
I merged your question into the Global Entry Denial Recourse thread where there are several dozen posts discussing FOIA requests.
TWA884
Travel Safety/Security co-moderator
I merged your question into the Global Entry Denial Recourse thread where there are several dozen posts discussing FOIA requests.
TWA884
Travel Safety/Security co-moderator
Aug 22, 2019, 5:01 pm
#407
Join Date: Aug 2019
Posts: 1
So no one has responded that if you've had a denial based on the incomplete application reason, can you re apply assuming you have all the correct information and get approved? I left out an arrest (nearly 30 yrs ago) but disclosed to the interviewing agent. Is there a time limit?
Aug 27, 2019, 9:40 pm
#408
Join Date: Aug 2019
Posts: 3
Probably Denied
Here’s one I’ve never seen. Believe I’ll be denied, based on the conversation I had with the agent, because my brother in law who lives with my wife and I has had some federal legal issues. I believe I’m being denied because officer told me to expect letter in two weeks.
My wife had her interview 15 minutes after mine with another CBP office in the same airport and despite her brother being the one in federal trouble was approved.
Will I have a reason to appeal or will I end up getting my wife’s approval denied?
My wife had her interview 15 minutes after mine with another CBP office in the same airport and despite her brother being the one in federal trouble was approved.
Will I have a reason to appeal or will I end up getting my wife’s approval denied?
Sep 3, 2019, 12:16 pm
#409
Join Date: Aug 2019
Posts: 4
I just got denied for Global Entry at SEA because I admitted to using recreational marijuana about once a month. The officer said it was an automatic denial and that I should try to go through reconsideration through the Ombudsman. I have a clean record. Has anyone ever been in this situation and have any tips? Thanks.
Sep 3, 2019, 12:38 pm
#410
Join Date: Aug 2019
Posts: 3
Here’s one I’ve never seen. Believe I’ll be denied, based on the conversation I had with the agent, because my brother in law who lives with my wife and I has had some federal legal issues. I believe I’m being denied because officer told me to expect letter in two weeks.
My wife had her interview 15 minutes after mine with another CBP office in the same airport and despite her brother being the one in federal trouble was approved.
Will I have a reason to appeal or will I end up getting my wife’s approval denied?
My wife had her interview 15 minutes after mine with another CBP office in the same airport and despite her brother being the one in federal trouble was approved.
Will I have a reason to appeal or will I end up getting my wife’s approval denied?
Last edited by TWA884; Sep 3, 2019 at 7:20 pm Reason: Fix BB Code
Sep 4, 2019, 9:09 am
#411
Join Date: Jun 2014
Programs: EY
Posts: 852
Ridiculous. Appeal to the Ombudsman. Be polite, but direct, pointing out that your brother in laws issues aren't a reflection of you, and pointing out that your wife was approved, and that you two travel together, so having GE for both of you would make it easier for CBP and you. Refer to your unblemished criminal and crossing histories.
Sep 4, 2019, 1:54 pm
#412
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
Here’s one I’ve never seen. Believe I’ll be denied, based on the conversation I had with the agent, because my brother in law who lives with my wife and I has had some federal legal issues. I believe I’m being denied because officer told me to expect letter in two weeks.
My wife had her interview 15 minutes after mine with another CBP office in the same airport and despite her brother being the one in federal trouble was approved.
Will I have a reason to appeal or will I end up getting my wife’s approval denied?
My wife had her interview 15 minutes after mine with another CBP office in the same airport and despite her brother being the one in federal trouble was approved.
Will I have a reason to appeal or will I end up getting my wife’s approval denied?
Sep 4, 2019, 3:44 pm
#413
Join Date: Aug 2019
Posts: 3
Oh heck no. He had a job doing some things frowned upon and absolutely had no connection to my household other than living here AFTER his issues with the authorities began. I’m waiting for the letter as the trusted traveler site says nothing other than Denied.
Sep 22, 2019, 3:15 pm
#414
Join Date: Sep 2019
Posts: 3
Approved and then denied
I had my interview for global entry two days ago. The officer told that I am approved, explained the process on how to use the global entry during travel, gave me the approval paper. But today, I received an email saying I was denied, reason for denial was not listed. What’s next?
Sep 22, 2019, 3:31 pm
#415
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,145
I had my interview for global entry two days ago. The officer told that I am approved, explained the process on how to use the global entry during travel, gave me the approval paper. But today, I received an email saying I was denied, reason for denial was not listed. What’s next?
There have been previous reports of FTers walking away from the interview thinking all is well, but ending with a denial. Recommend you file an appeal, but not a lot of success stories reported back.
Sep 22, 2019, 4:15 pm
#416
Join Date: Sep 2019
Posts: 3
Will I get a denial letter in the mail? I do not see an explanation why I was denied. The thing is I was not thinking, she gave me the note “congratulations on your interview. You will receive an email showing you global entry status has changed to Approved..”.
Sep 22, 2019, 5:42 pm
#417
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,047
Call the location that you interviewed at. It's possible the agent clicked the wrong button.
Sep 22, 2019, 7:00 pm
#419
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
The front line Officer does not have the authority to approve. He only makes a recommendation which is largely approved by a supervisor elsewhere. But, there are numerous reports of people who have been told that they were approved and were then disapproved in the post-interview process.
Would be far better if the front line Officer made clear that he is only recommending approval.
Would be far better if the front line Officer made clear that he is only recommending approval.
Sep 22, 2019, 11:32 pm
#420
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,047
The front line Officer does not have the authority to approve. He only makes a recommendation which is largely approved by a supervisor elsewhere. But, there are numerous reports of people who have been told that they were approved and were then disapproved in the post-interview process.
Would be far better if the front line Officer made clear that he is only recommending approval.
Would be far better if the front line Officer made clear that he is only recommending approval.