Global Entry Denial and Recourse
#1
Original Poster
Join Date: Oct 2008
Programs: you name it, i have it
Posts: 102
Global Entry Denial and Recourse
OK, my Global Entry application was denied and I do not know what to do -- any and all help is greatly appreciated!
I applied and received a denial letter stating I violated CBP laws on April 4, 1976. The violation - Failure to declare merchandise. Yes, I said 1976! It took awhile to remember much from 1976, but the story behind my "failure" is even more amusing than USCBP denying my application over a single non-issue that occurred 36 year ago...
While in college, I drove to Canada with a friend to go shopping. I actually did that quite frequently. But my April 4th trip was quite different than the others. Being the Type-A personallity I am, I made a shopping list - which included purchasing a pair of jeans with a brand name "Hash." My list said buy hash jeans. (google it - they were quite popular in the 70s...) Upon driving back into the states, I stopped at border control and went inside to declare my purchases (jeans, shoes, and other items). While I was inside, a border agent apparently checked out my new car, finding my shopping list on my console. Within moments of his disccovery, all hell broke loose at the station -- I had to undergo a search and interrogation and my car was completely ripped apart. It was only after a couple of hours and two hysterically crying coeds that I was allowed to call my father, who after hearing my weeping voice, demanded to speak with the agent-in-charge.
To make a long and very painful story short, still speaking with my father, the agent-in-charge asked to see the jeans I purchased that day. I handed my bag to him and he saw the brand name on the jeans was, in fact, Hash. He ended the call with my father, apologized for the misunderstanding, and told me I could leave. Another agent helped me gather up my car parts and they sent me on my way.
Apparently, when the border agent found my shopping list, he thought it was a code -- he actually thought I was smuggling drugs across the border.
I completely wiped that awful experience from my mind until today... It was 36 years ago - my father has since passed away, I haven't spoken with my shopping buddy since graduating, the jeans are long gone too, and I have absolutely no other records from that horrific encounter. So now what do I do?
The strangest thing - I travel overseas every month on business - I have been on many vacations abroad as well and I have NEVER had an issue at customs - ever. I could just skip Global Entry, I suppose, but I travel too much not to have it. But most of all, I never, ever violated any CB laws - ever and I do not want my perfect record tarnished in any way.
anyone have any ideas?
btw - sorry for the long post, but the details are important.
I applied and received a denial letter stating I violated CBP laws on April 4, 1976. The violation - Failure to declare merchandise. Yes, I said 1976! It took awhile to remember much from 1976, but the story behind my "failure" is even more amusing than USCBP denying my application over a single non-issue that occurred 36 year ago...
While in college, I drove to Canada with a friend to go shopping. I actually did that quite frequently. But my April 4th trip was quite different than the others. Being the Type-A personallity I am, I made a shopping list - which included purchasing a pair of jeans with a brand name "Hash." My list said buy hash jeans. (google it - they were quite popular in the 70s...) Upon driving back into the states, I stopped at border control and went inside to declare my purchases (jeans, shoes, and other items). While I was inside, a border agent apparently checked out my new car, finding my shopping list on my console. Within moments of his disccovery, all hell broke loose at the station -- I had to undergo a search and interrogation and my car was completely ripped apart. It was only after a couple of hours and two hysterically crying coeds that I was allowed to call my father, who after hearing my weeping voice, demanded to speak with the agent-in-charge.
To make a long and very painful story short, still speaking with my father, the agent-in-charge asked to see the jeans I purchased that day. I handed my bag to him and he saw the brand name on the jeans was, in fact, Hash. He ended the call with my father, apologized for the misunderstanding, and told me I could leave. Another agent helped me gather up my car parts and they sent me on my way.
Apparently, when the border agent found my shopping list, he thought it was a code -- he actually thought I was smuggling drugs across the border.
I completely wiped that awful experience from my mind until today... It was 36 years ago - my father has since passed away, I haven't spoken with my shopping buddy since graduating, the jeans are long gone too, and I have absolutely no other records from that horrific encounter. So now what do I do?
The strangest thing - I travel overseas every month on business - I have been on many vacations abroad as well and I have NEVER had an issue at customs - ever. I could just skip Global Entry, I suppose, but I travel too much not to have it. But most of all, I never, ever violated any CB laws - ever and I do not want my perfect record tarnished in any way.
anyone have any ideas?
btw - sorry for the long post, but the details are important.
#2
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Write a short and concise letter. It ought to be about 1/4 the length of your post and contain the obvious information about your age & college days. Apologize and ask for reconsideration.
Your post serves as a great reminder for just how long minor stuff can trail you around these days.
Your post serves as a great reminder for just how long minor stuff can trail you around these days.
#6
Join Date: May 2009
Location: Washington, DC
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#7
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
Write a short and concise letter. It ought to be about 1/4 the length of your post and contain the obvious information about your age & college days. Apologize and ask for reconsideration.
Your post serves as a great reminder for just how long minor stuff can trail you around these days.
Your post serves as a great reminder for just how long minor stuff can trail you around these days.
#8
Join Date: Oct 2006
Location: ORD
Programs: AA Platinum, HHonors Diamond
Posts: 1,177
Write the Ombudsman's at the address provided in your denial letter. It takes about six weeks (or it did for me), but my case was reviewed, and I was conditionally approved, then approved after the interview.
My process:
1) Because my denial was based on incorrect information I called the ORD station, as directed in my denial letter. The officer agreed that my denial was not warranted based on those facts.
2) She spoke with her supervisor and called me back the next day. Supervisor told her that the denial was from central vetting and there is nothing they can do about it, but to write the Ombudsman.
3) Wrote a letter and included any documentation.
4) Was approved about six weeks later.
5) Anecdotal information from the two live people with whom I interacted is that central vetting will deny in any cases where they see a problem, even if it is not warranted.
My process:
1) Because my denial was based on incorrect information I called the ORD station, as directed in my denial letter. The officer agreed that my denial was not warranted based on those facts.
2) She spoke with her supervisor and called me back the next day. Supervisor told her that the denial was from central vetting and there is nothing they can do about it, but to write the Ombudsman.
3) Wrote a letter and included any documentation.
4) Was approved about six weeks later.
5) Anecdotal information from the two live people with whom I interacted is that central vetting will deny in any cases where they see a problem, even if it is not warranted.
#10
FlyerTalk Evangelist
Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,644
#11
Join Date: Nov 2006
Posts: 172
When you write your explanation, I would suggest that you NOT apologize. Apologies are generally construed as admissions of guilt and requests for forgiveness of the wrong-doing. Since you did nothing wrong and this is a simple mistake on CPB's part, an apology will only muddy the waters. Good luck with the appeal.
#12
Join Date: Aug 2012
Posts: 3
OK, my Global Entry application was denied and I do not know what to do -- any and all help is greatly appreciated!
I applied and received a denial letter stating I violated CBP laws on April 4, 1976. The violation - Failure to declare merchandise. I made a shopping list - which included purchasing a pair of jeans with a brand name "Hash." My list said buy hash jeans.
I applied and received a denial letter stating I violated CBP laws on April 4, 1976. The violation - Failure to declare merchandise. I made a shopping list - which included purchasing a pair of jeans with a brand name "Hash." My list said buy hash jeans.
You have 2 ways to approach this: contact a local global entry officer at your Global Entry Enrollment Center, or write to the CBP Ombudsman. I have posted some resources on my website that you are welcome to look at. I have the link to the Enrollment Center and the address for the Ombudsman. For following up or inquiring into an appeal, I have an entry on how to do that, which includes the email address of the Ombudsman. Good luck.
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Last edited by TWA884; Apr 17, 2017 at 2:36 pm Reason: Link to commercial blog without disclaimer
#14
FlyerTalk Evangelist
Join Date: Aug 2005
Location: Chicago
Posts: 11,513
Which is more effective "I'm sorry for doing something wrong" [this is called a statement against interest or an admission-- that one violated customs laws in the past-- and should result in denial as it would be against GE criteria no matter how long ago]. Or "I didn't do anything wrong-- please check your records, this is what really happened . . . " [CBP reseraches and reconsiders].
I find it interesting that you would recommend someone make a statement against interest; I hope you aren't a criminal lawyer. "Just apologize to the prosecutor . . . "
Last edited by Ari; Sep 4, 2012 at 10:33 am
#15
Join Date: Jul 2010
Location: MKE
Programs: DL-MM-Diamond HH-Diamond
Posts: 3,218
This doesn't make sense. There were no charges, so how would the CBP even be aware of this. The incident was determined at the time to be nothing, so there would be no record.
There has to be more to this.....
There has to be more to this.....