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Global Entry Denial and Recourse

Global Entry Denial and Recourse

Old Mar 12, 2024, 6:03 pm
  #556  
 
Join Date: Mar 2009
Location: SJC / DPS
Programs: AS G100K, UA Silver
Posts: 1,782
Had a weird denial come through for my wife.
She's a Green Card holder, with no previous immigration or customs concerns. No criminal history. Travel is mostly between the US and her home country for a couple months at a time.

She was conditionally approved after many months, did the interview on arrival at SFO, and all seemed good.
Logged in today and her GE was denied! Obviously will write to the Ombudsman, but never expected such an opaque denial.

We regret to inform you that your membership in Global Entry has been disapproved for the following reason(s):
Other
You do not meet TTP strict standards.
The only data point that I can come up with is when we applied, my wife's address/DL was in a different state than what she stated during her interview-on-arrival. But this must be expected if they're taking months and months to conditionally approve?
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Old Mar 13, 2024, 4:24 am
  #557  
 
Join Date: Jun 2014
Location: NCL
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Posts: 690
Have a look at my post above - it sounds like CBP have not yet implemented the GAO recommendation about signposting recourse and additional information? The full GAO report (a link from the blog I mentioned there) with more info is at: https://www.gao.gov/assets/d24106314.pdf
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Old Mar 13, 2024, 8:50 pm
  #558  
 
Join Date: Jul 2006
Location: SoCal
Posts: 175
Originally Posted by pushmyredbutton
Had a weird denial come through for my wife.
She's a Green Card holder, with no previous immigration or customs concerns. No criminal history. Travel is mostly between the US and her home country for a couple months at a time.

She was conditionally approved after many months, did the interview on arrival at SFO, and all seemed good.
Logged in today and her GE was denied! Obviously will write to the Ombudsman, but never expected such an opaque denial.



The only data point that I can come up with is when we applied, my wife's address/DL was in a different state than what she stated during her interview-on-arrival. But this must be expected if they're taking months and months to conditionally approve?
I just received a denial after having been approved and renewed since the program's inception. The reason given was just as opaque: "You do not meet TTP Requirements." What am I supposed to do with that?! In any event, they clearly havenít implemented the GAOís recommendations yet. Sigh...
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Last edited by strummerjones; Mar 14, 2024 at 4:33 pm
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Old Apr 16, 2024, 2:35 pm
  #559  
 
Join Date: Apr 2024
Location: Kansas City
Programs: Delta Skymiles Silver
Posts: 6
Okay - so I finally got an update for my mom's GE application after about 11 months of waiting. Apparently she was denied because she accidentally misselected her gender on the GE application form. Is there a way to request CBP to correct and reconsider? There is no "appeal" or "reconsider" option in the TTP portal. Anyone have any ideas on how to appeal? Does she have to submit a new application or is there still hope to talk to the CBP Ombudsman? Is there a way to reach the Ombudsman if there's no recourse or reconsider option in the TTP portal?
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Old Apr 16, 2024, 5:18 pm
  #560  
 
Join Date: Jul 2009
Location: SJC
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Originally Posted by Vader11
Apparently she was denied because she accidentally misselected her gender on the GE application form. Is there a way to request CBP to correct and reconsider?
Likely the most expedient resolution is to reapply, eating the previous application fee. However, considering that it's 2024 and a government form, there might be an option for a gender change, but the only appeal to a denial would be through the ombudsman.
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Old May 1, 2024, 9:19 am
  #561  
 
Join Date: Aug 2018
Posts: 1,383
Renewal question

I've read differing posts on here about whether to include countries that you've transited en route to your final destination EG ATL-IST-TBS.

When renewing would you list IST if you only transited the airport?

Thank you

Last edited by RetiredATLATC; May 1, 2024 at 10:27 am
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Old May 1, 2024, 10:03 am
  #562  
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Originally Posted by RetiredATLATC
I've read differing posts on here about whether to include countries that you've transited en route to your final destination EG ATL-IST-TBS.

When reapplying would you list IST if you only transited the airport?

Thank you
Did you check the Global Entry Application Countries Visited [consolidated thread]?
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Old May 1, 2024, 10:16 am
  #563  
 
Join Date: Aug 2018
Posts: 1,383
Originally Posted by TWA884
I did, however if there's an answer there I missed it. I'll check again.
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Old Jul 4, 2024, 2:22 pm
  #564  
 
Join Date: Jul 2024
Posts: 2
Hi all, hoping I can get some help as it's been very hard to figure out what needs to be done. I have read the thread and learned a lot but have a few more questions on the process...

Long story short, I am a canadian citizen on a student visa who did undergrad and now a phd program in the US. Still currently on an F1 student visa. 5 years ago I was arrested for a felony charge but it was dismissed and the arrest record was subsequently expunged. Since then, every time I come back into the country I am sent to secondary inspection where I sit around for about an hour until they just tell me I am good to go, on their end they dont see anything but a failed NICS check. The last time the CBP supervisor suggested that I apply for NEXUS in the hopes that it would speed it along. I did so 2 years ago and never heard back so I filed for a DHS TRIP redress number last week which told me this:After careful review, we have determined that your NEXUS program application was denied because you do

not meet the guidelines for program participation. An individual is ineligible to participate in the Trusted

Traveler Programs if CBP, at its sole discretion, determines that the individual presents a potential risk for

terrorism, criminality, violating customs, agriculture and/or immigration laws, or is otherwise not a low-risk

traveler. This risk determination will be based in part on an applicant's ability to demonstrate past compliance

with laws, regulations, and policies. Reasons why an applicant may not qualify for participation include, but

is not limited to:

The applicant provides false or incomplete information on the application;

The applicant has been arrested for, or convicted of, any criminal offense or has denied firearms

transactions, pending criminal charges, protection orders, or outstanding warrants in any country;

The applicant has been found in violation of any customs, immigration, or agriculture regulations,

procedures, or laws in any country;

The applicant is the subject of an investigation by any federal, state, or local law enforcement agency

in any country;

The applicant is inadmissible to the United States under applicable immigration laws or has, at any

time, been granted a waiver of inadmissibility or parole;

The applicant is known or suspected of being or having been engaged in conduct constituting, in

preparation for, in aid of, or related to terrorism; or

The applicant cannot satisfy CBP of his or her low-risk status or meet other program requirements.

Obviously this previous NICS failure is what is showing up on their end and holding me up. I did get a redress number issued though. My question is, as this charge was dismissed and the arrest record expunged surely there should be a way for me to appeal the denial? I saw mentions of a Privacy Act/FOIA request procedure to find the exact reason for denial but does anyone have a template they can share for said FOIA as well as an email? I would then want to appeal the NEXUS program denial with the Obumdsman once I know for certain that this arrest record is what is holding me back. Thank you.
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Old Jul 4, 2024, 2:46 pm
  #565  
Moderator: Travel Safety/Security, Travel Tools, California, Los Angeles; FlyerTalk Evangelist
 
Join Date: Dec 2009
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Originally Posted by ConfusedCanuck
Long story short, I am a canadian citizen on a student visa who did undergrad and now a phd program in the US. Still currently on an F1 student visa. 5 years ago I was arrested for a felony charge but it was dismissed and the arrest record was subsequently expunged. Since then, every time I come back into the country I am sent to secondary inspection where I sit around for about an hour until they just tell me I am good to go, on their end they dont see anything but a failed NICS check. The last time the CBP supervisor suggested that I apply for NEXUS in the hopes that it would speed it along. I did so 2 years ago and never heard back so I filed for a DHS TRIP redress number last week which told me this...
There is useful information in the following thread:
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