Seat Swap Request Horror Stories
#706
Join Date: Feb 2016
Programs: Delta, AA-Gold, Hilton-Gold
Posts: 93
I've asked someone to swap twice in the past three months, both on DL. In one case, I asked the person sitting in 7C (Economy Comfort aisle) if he would mind moving to 6C (also Economy comfort aisle) so I could sit across from my family. He was traveling alone, and had no objection (seems like a push or miniscule improvement on his part).
In the second case, I offered to swap an FC aisle for an Economy Comfort aisle (I got upgraded, wife/child on separate PNR did not). The lady in question had absolutely no objection.
I would never poach a seat, or demand somebody move, nor would I ask someone to swap in a scenario where, were I in their shoes, I wouldn't regard the swap as at least neutral.
In the second case, I offered to swap an FC aisle for an Economy Comfort aisle (I got upgraded, wife/child on separate PNR did not). The lady in question had absolutely no objection.
I would never poach a seat, or demand somebody move, nor would I ask someone to swap in a scenario where, were I in their shoes, I wouldn't regard the swap as at least neutral.
#707
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Portland
Posts: 11,572
Some airlines already do that. For example, DL blocks the last row or so for gate assignment for exactly this purpose. Perhaps more seats need to be blocked off this way.
IME the problem is that many families don't want to sit together *in the back* (horrors!) of the plane. Sometimes one parent has FF status to get a special (preferred/Y+/C+/bulkhead or exit row) seat and then wants the rest of the nonelite family to sit next to him/here for free.
Folks don't just want seats together--or better yet, the seating that's really required, namely one adult near a small child versus the whole clan together in exactly the seats they want--they want GOOD SEATS TOGETHER FOR FREE.
IME the problem is that many families don't want to sit together *in the back* (horrors!) of the plane. Sometimes one parent has FF status to get a special (preferred/Y+/C+/bulkhead or exit row) seat and then wants the rest of the nonelite family to sit next to him/here for free.
Folks don't just want seats together--or better yet, the seating that's really required, namely one adult near a small child versus the whole clan together in exactly the seats they want--they want GOOD SEATS TOGETHER FOR FREE.
I also think the last row is an ideal place for a family with a toddler, and it's the row I select with my three year old if no MCE or E+ seats are available. Easy access to the lav is a luxury with a three year old, and most families with small children are checking bags rather than trying to manage them on board, so being first off the aircraft is of little use.
Last edited by rjque; Apr 19, 2016 at 1:40 pm
#708
Moderator: Manufactured Spending
Join Date: Jul 2011
Posts: 6,580
It might be different on the ULCCs that charge for seat assignments , but I don't have enough data points from those airlines.
Maybe, maybe not. A law requiring airlines to seat families together on a space-available basis would solve a lot of problems. If there are seats together, the family can book the block and the airline has to maintain the booking. If there are not seats together, the family has to find another flight. Problem solved.
#709
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
A law like this would prevent a family from booking separate seats and then crying about, "but what am I supposed to do?" after they are on-board.
#710
Moderator: Manufactured Spending
Join Date: Jul 2011
Posts: 6,580
#711
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
Here's a thought: the airline could try to programmatically broker a seat swap, e.g. automatically generate an email to booked passengers and say, "would you be willing to change your seat for a drink coupon?" or something like that. Someone accepts, the parents get email notifying them that their booking is confirmed and providing seat assignments.
#712
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
That's the wrong standard. It doesn't matter whether YOU think the swap is at least neutral. It's what the person you're asking to swap thinks. Everybody has their own reasons for choosing the seat that they do and deciding whether to switch or not. The standard is subjective and most certainly NOT determined by someone else who is asking a favor.
In the case of the F seat mentioned above, I certainly think an F aisle beats an EC aisle, which is why I felt comfortable offering it. If the person in that EC seat had disagreed, that's entirely fine, their call.
#713
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Portland
Posts: 11,572
There might be blood in the streets. However, it would not inappropriate discrimination, either legally or morally.
Here's a thought: the airline could try to programmatically broker a seat swap, e.g. automatically generate an email to booked passengers and say, "would you be willing to change your seat for a drink coupon?" or something like that. Someone accepts, the parents get email notifying them that their booking is confirmed and providing seat assignments.
Here's a thought: the airline could try to programmatically broker a seat swap, e.g. automatically generate an email to booked passengers and say, "would you be willing to change your seat for a drink coupon?" or something like that. Someone accepts, the parents get email notifying them that their booking is confirmed and providing seat assignments.
Like I said, it would make much more sense for airlines to simply reserve the last few rows for airport assignment, which is similar to what they used to do before they charged for even the most basic coach seats. But, again, the major airlines consider themselves to be in the business of selling a commodity, not a service business, so there is little incentive for them to make things easier.
#715
FlyerTalk Evangelist
Join Date: Mar 2004
Location: Newport Beach, California, USA
Posts: 36,062
We were discussing the parameters of a hypothetical law. The law would be incentive.
Agreed.
But, again, the major airlines consider themselves to be in the business of selling a commodity, not a service business, so there is little incentive for them to make things easier.
#716
Join Date: May 2014
Location: CMH, HNL
Programs: UA, HA
Posts: 583
Asking politely for a possible inconvenience isn't itself rude. In my book.
But yeah, if they refused I'd probably beat them about the head with my willfulness. Cause I'm civilized like that.
#717
Join Date: Sep 2015
Programs: 1 thousand
Posts: 2,112
It seems like the european solution would be so much simpler: block all seats until checkin, and auto-assign seats for groups. You could still allow seat selection for payment (almost no-one will use that) or with status, and for E+/First/other premium cabins. No unnecessary discrimination, families and other groups get to sit together.
#718
Moderator: UK and Ireland & Europe
Join Date: Jan 2003
Location: Biggleswade
Programs: SK*G, Lots of Blue Elsewhere
Posts: 13,611
(Which can also lead to drivers allegedly deliberately skipping stops where a wheelchair user is waiting, due to the time taken to extend the ramp, etc.)
#719
Join Date: Mar 2006
Posts: 1,638
i am not aware of any reason why the airlines can't do this. they just don't want to.
#720
Join Date: Aug 2013
Location: DXB
Programs: EK, AA, DL, UA, SPG, HGP, Amex
Posts: 1,208
more precisely, the system should recognize when a reservation includes an underage child, and require a seat selection adjacent to an adult on the same PNR. any attempt to seat a child, by either the passenger or the airline, separately should be prohibited. in the event of IROPS, equipment change, or something else that shuffles seats, the system should put the child+adult into either gate-reserved seats (e.g., bulkhead or last row), or move them up to economy plus or whatever.
i am not aware of any reason why the airlines can't do this. they just don't want to.
i am not aware of any reason why the airlines can't do this. they just don't want to.
Bassinet seats are blocked off on seat maps and can only be selected by pax with an infant on the PNR.
Seats next to bassinet seats are available for selection, but the airline reserves the right to reassign you if a family with an infant needs it (and I've seen it done). [Note: and do you really want to pick a Y seat next a bassinet on an EK long haul???]
Phone CSRs will generally let you reserve a bassinet seat in J (mainly because there are less infants traveling), but will explicitly warn you that you will get the boot if an infant bassinet seat is required.