Originally Posted by
PTravel
The reservation system should preclude a family from booking if there are not adjacent seats. If there are adjacent seats, the system should not allow the family to be separated, whether for equipment change or whatever arbitrary glitch results in random seat changes.
more precisely, the system should recognize when a reservation includes an underage child, and require a seat selection adjacent to an adult on the same PNR. any attempt to seat a child, by either the passenger
or the airline, separately should be prohibited. in the event of IROPS, equipment change, or something else that shuffles seats, the system should put the child+adult into either gate-reserved seats (e.g., bulkhead or last row), or move them up to economy plus or whatever.
i am not aware of any reason why the airlines can't do this. they just don't want to.