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ExpertFlyer.com - Master Information and Updates Thread

ExpertFlyer.com - Master Information and Updates Thread

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Old Nov 6, 18, 4:56 am   -   Wikipost
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This thread is for ExpertFlyer Information and Updates only (as per its title) and many subscribe to it for this purpose. For other issues, please see the ExpertFlyer.com Help Desk thread.

If you have any questions about using ExpertFlyer or wish to report any issues, please email them at [email protected].
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Old Mar 23, 20, 2:37 pm
  #1066  
 
Join Date: Jul 2012
Posts: 855


New logo leaked. Got concerned a new website/version of ExpertFlyer is imminent. Fear quickly confirmed by https://beta.expertflyer.com/

With the sale to Red Ventures in mind, will current functionality of the website be enhanced away? Will the interface be dumbed down so complex search queries become impossible? Will the new website be much slower? Will subscription prices rise?
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Old Mar 23, 20, 3:29 pm
  #1067  
Company Representative - ExpertFlyer.com
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Originally Posted by mozilla View Post


New logo leaked. Got concerned a new website/version of ExpertFlyer is imminent. Fear quickly confirmed by https://beta.expertflyer.com/

With the sale to Red Ventures in mind, will current functionality of the website be enhanced away? Will the interface be dumbed down so complex search queries become impossible? Will the new website be much slower? Will subscription prices rise?
Did you see this post and sign up to be a beta tester? https://www.flyertalk.com/forum/31946967-post1065.html
ExpertFlyer Voice is offline  
Old Mar 23, 20, 5:17 pm
  #1068  
 
Join Date: Aug 2004
Programs: AA (EXP), Hilton (Diamond), SPG (lowly Gold)
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Originally Posted by ExpertFlyer Voice View Post
Did you see this post and sign up to be a beta tester? https://www.flyertalk.com/forum/31946967-post1065.html
I hadn't seen that post and wasn't aware of the beta. Are people still being added to the beta program?

I fervently hope that EF doesn't prioritize a "modern" looking web interface and risk worsening the functionality and usability. See, as a cautionary note, how much Hilton people detest Hilton's new web interface: Serious problems with new Hilton website including points.
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Old Mar 23, 20, 5:56 pm
  #1069  
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Originally Posted by anabolism View Post
I hadn't seen that post and wasn't aware of the beta. Are people still being added to the beta program?

I fervently hope that EF doesn't prioritize a "modern" looking web interface and risk worsening the functionality and usability. See, as a cautionary note, how much Hilton people detest Hilton's new web interface: Serious problems with new Hilton website including points.
It's a work in progress so there is an opportunity to give us feedback to shape the final product. Instead of being negative before you see what it is you should sign up for the beta.
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Old Mar 23, 20, 7:28 pm
  #1070  
 
Join Date: Aug 2004
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Originally Posted by ExpertFlyer Voice View Post
It's a work in progress so there is an opportunity to give us feedback to shape the final product. Instead of being negative before you see what it is you should sign up for the beta.
Sorry if I came across as negative; since I haven't seen the beta I have no idea about it and am not assuming anything. I hope it is even more functional than the current interface.
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Old Mar 23, 20, 7:32 pm
  #1071  
 
Join Date: Jul 2012
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Originally Posted by ExpertFlyer Voice View Post
It's a work in progress so there is an opportunity to give us feedback to shape the final product. Instead of being negative before you see what it is you should sign up for the beta.
Please understand this is not negativity, but legitimate concerns from frequent flyers who have been more than once victimized by website "enhancements," i.e., useful functionality that simply gets taken away with no alternative in place. Hence it makes sense that signs of an upcoming "new" website will be greeted with skepticism instead of optimism, as we've been betrayed too many times. This is not unique for ExpertFlyer, airline website redesign elicit similar responses, and other "Travel Tools" websites wouldn't be exempt either.

I'm not beta testing any product without compensation; I'll just trust that the new website won't dumb things down and that the useful functionality of ExpertFlyer - and I consider all current functionality of ExpertFlyer to be useful - won't disappear. I'll welcome a website redesign if all existing functionality remains available, and I'd be thrilled with a redesign that keeps all current functionality and adds a ton of new stuff on top. Don't let us down.
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Old Mar 23, 20, 7:57 pm
  #1072  
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Originally Posted by mozilla View Post
Please understand this is not negativity, but legitimate concerns from frequent flyers who have been more than once victimized by website "enhancements," i.e., useful functionality that simply gets taken away with no alternative in place. Hence it makes sense that signs of an upcoming "new" website will be greeted with skepticism instead of optimism, as we've been betrayed too many times. This is not unique for ExpertFlyer, airline website redesign elicit similar responses, and other "Travel Tools" websites wouldn't be exempt either.

I'm not beta testing any product without compensation; I'll just trust that the new website won't dumb things down and that the useful functionality of ExpertFlyer - and I consider all current functionality of ExpertFlyer to be useful - won't disappear. I'll welcome a website redesign if all existing functionality remains available, and I'd be thrilled with a redesign that keeps all current functionality and adds a ton of new stuff on top. Don't let us down.
Well, we're not an airline, and if you recall the whole reason EF exists is because airline websites didn't serve your needs in the first place, so we gain nothing by emulating them. I can assure you that as a founder of EF being intimately involved in this process, I am ensuring that there will be no loss of functionality, only enhancements.

The key to making it sure we get it right the first time is feedback, so if you don't think that having a say in what the next version of EF will look like is worth your time, then I'm sorry to hear that. Just today in the beta we introduced a couple of long awaited and very useful features that will only be available in the new site, so you will need to use the beta in order to have access to them before their general release. Either way, thanks for your feedback.
mozilla likes this.
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Old Mar 24, 20, 4:02 am
  #1073  
 
Join Date: Aug 2007
Location: MOW, RU
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Originally Posted by ExpertFlyer Voice View Post
Here at ExpertFlyer we've been working on a totally redesigned ExpertFlyer website. We are at the point where we have an early beta of most of our core features that we would love for fellow FlyerTalk members to be able to test our new design and features and give us feedback.

To do that, we are allowing any current Premium subscriber to participate in the beta program. If you are interested please fill out this form and we will contact you when we are ready to open access to the beta later this month: https://docs.google.com/forms/d/1vlr...-tLMQ/viewform

As always, thank you for your continued support of ExpertFlyer.

-EFV
Do we have a thread to discuss the 'beta' here or anywhere else I sent my first piece of feedback already, i really hope the availability screen will be completely redesigned,
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Old Mar 24, 20, 7:58 am
  #1074  
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Originally Posted by Keter View Post
Do we have a thread to discuss the 'beta' here or anywhere else I sent my first piece of feedback already, i really hope the availability screen will be completely redesigned,
No as the beta is invitation only and not public, so at this point the discussion is also between you and us directly to allow for honest feedback, and also since the beta isn't set in stone yet and likely will change. Just please keep sending feedback to us directly as you use it, thanks.
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Old Apr 10, 20, 11:40 pm
  #1075  
 
Join Date: Feb 2011
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Any planned updates for the mobile app by any chance?

A happy EF user
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Old Apr 11, 20, 10:49 am
  #1076  
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Originally Posted by AaaChiuuu View Post
Any planned updates for the mobile app by any chance?

A happy EF user
Hi, yes we are planning on updates in the future, but the website, including the current mobile website, will be updated first later this year.
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