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FlyerTalk Forums Expert How-Tos and Guides

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This thread is for ExpertFlyer Information and Updates only (as per its title) and many subscribe to it for this purpose. For other issues, please see the ExpertFlyer.com Help Desk thread.

If you have any questions about using ExpertFlyer or wish to report any issues, please email them at [email protected].

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Dec 2, 2010 | 7:12 pm

#301

serfty

FlyerTalk Evangelist

Join Date: Nov 2004

Location: Melbourne

Programs: ►QFWP/LTG►VA WP►HyattDisc.►HiltonGold►ALL Plat.

Posts: 22,330

Quote:

Originally Posted by ExpertFlyer Voice

Tonight we released a few updates to ExpertFlyer: ...

Thanks for listening; these changes are a nice improvement. ^

I really appreciate the speed of implementation as well.

Dec 3, 2010 | 1:08 am

#302

mikew99

Join Date: Feb 1999

Location: San Jose, California, USA

Programs: AS Plat, UA MM, AA MM, IC Plat, Marriott Gold, Hilton Gold, Hyatt Globalist

Posts: 3,167

Quote:

Originally Posted by ExpertFlyer Voice

Tonight we released a few updates to ExpertFlyer:

Thanks for the updates. Your continual improvements make my paid subscription more valuable all the time. ^

Dec 3, 2010 | 10:16 am

#303

ExpertFlyer Voice

Original Poster

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,924

Quote:

Originally Posted by serfty

Thanks for listening; these changes are a nice improvement. ^

I really appreciate the speed of implementation as well.

Quote:

Originally Posted by mikew99

Thanks for the updates. Your continual improvements make my paid subscription more valuable all the time. ^

You're welcome, and there are more improvements to come in the near future as well.

Dec 3, 2010 | 1:04 pm

#304

dstan

Moderator: New York City and FlyerTalk Evangelist

Join Date: Sep 2007

Programs: AA PPro, Natl EC

Posts: 10,884

Thank you for listening to our feedback! The new new seatmaps look much better, IMO! ^

Dec 3, 2010 | 10:07 pm

#305

jackal

FlyerTalk Evangelist

Join Date: Mar 2004

Location: SGF

Programs: AS, AA, UA, AGR S+, Choice Platinum

Posts: 23,317

Quote:

Originally Posted by jackal

I still think the blue should be slightly faded to make the available seats stand out more, but this is a HUGE improvement and is MUCH better on the eyes.

I just found a perfect example of what I'm trying to explain. Notice how your eye is drawn to the unoccupied seats. That's because the occupied seats are faded out.

Dec 3, 2010 | 11:32 pm

#306

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 9,136

Quote:

Originally Posted by jackal

I still think the blue should be slightly faded to make the available seats stand out more, but this is a HUGE improvement and is MUCH better on the eyes.

I agree on both counts. This is much better, but could be tweaked more. The available seats should stand out more than the taken ones. Perhaps switching the colors, or making the available seats have a blue outline (with the same red/yellow/green colored corner for desirability as now), while taken ones have a gray outline?

Dec 5, 2010 | 6:18 pm

#307

aktchi

Join Date: May 2007

Location: ORD, DEL

Programs: AA (Plt Pro; 1.5 MM)

Posts: 6,223

While I could learn and adapt to any scheme, I personally think that most colors draw more attention than white/off-white/light-grey. So it would make sense to show available seats in color (any color) and occupied ones in white/off-white/light-grey.

For one example, this is just what AA.com does. Go to aa.com, mouse over Reservations and click "view available seats", enter any valid flight number and date to see what their seat map looks like.

Dec 10, 2010 | 4:23 pm

#308

ExpertFlyer Voice

Original Poster

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,924

Holiday Discount on Gift Certificates

For the holiday season we are offering a discount on our ExpertFlyer Gift Certificates. They make a great gift for a fellow frequent flyer, so through December 24th we’re offering 10% off the normal price of $99.99 for a Gift Certificate that includes a year of Premium service. Just use the coupon code HOLIDAY2010 during purchase. (Click here to purchase EF Gift Certificates)

Also, ExpertFlyer now supports Seat Maps and Seat Alerts for JetBlue (B6), bringing the total list of airlines supported for Seat Maps to 119. (Please note that JetBlue Seat Maps will always show "Even More Legroom" seats as occupied. These are rows 2-5, 10-11 on the A320 and row 12 on the E90.)

Thank you for your support.
-EFV

Dec 10, 2010 | 5:11 pm

#309

yosithezet

Moderator, El Al and Marriott Bonvoy, FlyerTalk Evangelist

Join Date: Feb 2005

Location: SIN

Programs: SQ PPS, Mar LTT, Hyatt LTG, AA LTG, LY, HH, IC, BA, DL, UA SLV

Posts: 12,155

Quote:

Originally Posted by ExpertFlyer Voice

This code cannot be used to extend an existing subscription?

Dec 10, 2010 | 6:25 pm

#310

ExpertFlyer Voice

Original Poster

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,924

Quote:

Originally Posted by yosithezet

This code cannot be used to extend an existing subscription?

The duration of an existing subscription can't be changed, with or without a coupon.

Dec 10, 2010 | 6:50 pm

#311

anabolism

Join Date: Aug 2004

Programs: AA (EP), Hilton (Diamond), Marriott Bonvoy (Titanium)

Posts: 9,136

Quote:

Originally Posted by ExpertFlyer Voice

Quote:

Originally Posted by yosithezet

This code cannot be used to extend an existing subscription?

The duration of an existing subscription can't be changed, with or without a coupon.

I took the question to be "Can one use the coupon when renewing an existing subscription," such as purchasing an additional year on an annual premium subscription.

Dec 10, 2010 | 6:54 pm

#312

ExpertFlyer Voice

Original Poster

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,924

Quote:

Originally Posted by anabolism

I took the question to be "Can one use the coupon when renewing an existing subscription," such as purchasing an additional year on an annual premium subscription.

No, it is for the purchase of a Gift Certificate.

Dec 10, 2010 | 10:00 pm

#313

dstan

Moderator: New York City and FlyerTalk Evangelist

Join Date: Sep 2007

Programs: AA PPro, Natl EC

Posts: 10,884

Quote:

Originally Posted by ExpertFlyer Voice

No, it is for the purchase of a Gift Certificate.

Can we use a Gift Certificate to renew an existing subscription?

Either way, thanks for sharing this with the community! ^

Dec 10, 2010 | 10:22 pm

#314

ExpertFlyer Voice

Original Poster

Company Representative - ExpertFlyer

Join Date: Jan 2005

Posts: 2,924

Quote:

Originally Posted by dstan

Can we use a Gift Certificate to renew an existing subscription?

No, Gift Certificates can only be redeemed for the creation of new accounts.

Quote:

Either way, thanks for sharing this with the community! ^

You're welcome!

Dec 11, 2010 | 1:19 am

#315

aktchi

Join Date: May 2007

Location: ORD, DEL

Programs: AA (Plt Pro; 1.5 MM)

Posts: 6,223

Quote:

Originally Posted by ExpertFlyer Voice

No, Gift Certificates can only be redeemed for the creation of new accounts.

Why this Scrooge like behavior?

You should limit normal advertising to other times and perhaps to other forums. This is Holiday season for everyone. Any gestures announced in the name of the Holidays should be for all members, old and new.

Money is money and should be usable for buying any service you sell. I have all sort of gift certificates and none of them bar current customers from using them to buy whatever they wish. GC means you already got the money, you have things to sell, so sell. Conditions and restrictions tell me that some screws are loose somewhere.

Or is it simply the urge to reward those who have been abusing the free-trial feature, and shut out those who have been paying all year?

Last edited by aktchi; Dec 11, 2010 at 1:58 am