"Error 12031: Connection Reset"
 

KVS Tool Users, who are experiencing "Error 12031: Connection Reset" should follow these steps:

Thanks ^

KVS tool problems?
 

The past few days I cannot check availability on KVS.
I get error message saying old method soes not work, that I must use GTC
method - that requires a sign-up, and for the life of me I cannot figure where
and how to sign up based on emails from KVS.

Anyone else having same problems? Resolved?

GTC signup was easy based on the instructions, works fine.

As this is a KVS query it's been relocated from the Air Canada forum here to the Travel Tools forum for further discussion.

tcook052
Air Canada Forum Moderator

It always was bizarre. Use a packet sniffer to find out what the 'Tool' is sending over the net on your behalf, or for some historical perspective ask Google about KVS and Lorraine Travel, or Strand Travel, and you'll quickly conclude that "engine transition" just means "using a new set of credentials without authorisation because the ones we were piggybacking have stopped working".

Never gonna happen. Most (probably back to nearly all, now, though it wasn't for a bit) of the EF data these days is paid/licensed. If that's the way you want to go then EF is likely the better source.
Lots of the KVS sources have been like this over the years. At various points in time the KVS tool has used credentials for Lorraine Travel in the GetThere/Sabre system or TravelNet, Strand Business Travel Management and Travel Center Huachinango in the DotRes/Sabre system. Similarly the Availability/FS was just scraping FlightStats and ETR was etour.co.jp.

You're essentially paying for the "tool" to browse for you to other websites and push the data in a different format.
And it is worth knowing what those sources of data actually are. Especially the part where, generally speaking, there are questions about the legitimacy of such use.
Really? I suppose I should be only a little surprised given that KVS does everything possible to squash such discussions.

:-:


Most of my tools do the same stuff. I'm just more honest and open about the situation. :p

That's because the "decommissioning" could have happened rather suddenly due to notice -- a C&D notice being received by KVS. Or the source could have simply pulled the plug -- unable to find KVS. Why? Because whoever the source of the data was finally n:eek:ticed what was going on. Cue the next victim...

Definitely short-sighted on KVS' part. How long before FAU noticed all these new accounts associated with names/emails that don't match any of their faculty/students etc.

The writing is on the wall. KVS is going to be forced to revisit it's business model. I'm surprised they haven't come up with a better solution since they depend on scraping webpages, they would have known there's always going to be the risk that data source will no longer be available.

I wish everyone would stop complaining about how KVS gets it's data. It's none of my concern. It's between KVS and the data provider. If you have serious qualms about it, you always have the option of discontinuing use of KVS.

KVS is an extremely valuable tool for me that is not matched by any other service. EF is excellent but it is only minimally helpful with OneWorld award searches. I would hate to see KVS disappear.

+1 - did those who complain never wondered why they need to plug various credentials for award searches and other info requests?
KVS is not "data provider", its a browser tool that represents data you can get directly on your own in a way that some people prefer over regular browser way. You pay for convenience of data layout - not for some magic data stream officiated by each company where the data comes from.

I guess you guys didnt use UA award search which disappeared as well - you used your credentials, on your own time/cpu and UA still had a problem with it.
Given this is FT with huge volumes of posts dedicated to MS, airline mistakes, MR and BR, ways to dump fuel costs, etc - the outrage over KVS tool is comical.

Unlikely. Many people are happy to pay for what the 'Tool' does, reasonably well, much of the time, and that isn't about to change.

1. I don't think people are complaining. They're adding openness to the discussion about why users were no longer able to retrieve some data using the KVS 'Tool'.

2. KVS doesn't "get" data. It's individual 'Tool' users who retrieve data over the internet -- and who at least share responsibility for the requests and credentials they submit or cause to be submitted.

Outrage? What outrage? EDIT: Okay, having reviewed earlier posts you're right: some people's reactions have been a touch OTT.

+1

But KVS should stop marketing themselves as if they were the data provider. This is the cause of all these complaints here. The tool is just a website scraper. It is providing a huge convenience to its users, as opposed to going to individual websites to get the info. Charging a subscription fee is justified because of the continuous updates necessary to keep pace with the changes of the various data source websites. And I have no complaints about this.

That's the point -- the 'continuous updates' are not just product improvements. They happen suddenly -- after the owners of the data that is being used realize what is happening. Someone is making money by facilitating the unauthorised use (some would call it theft) of their data. That's just plain WR:eek:NG. It's also not standard business practice. Were KVS a legitimate business data source changes wouldn't always happen without notice. Think about that before condoning what is going on here.

These conspiracy theories are as entertaining as they are baseless.
In reality, the website in question was re-designed and certain unpopular sections were removed, based on insufficient demand.