GTC Credentials?
 

I have asked KVS what GTC credentials are and why I need them. No response. I have had a subscription to KVS for a long time and I don't understand why I have to register again with a social media site given.

Is there any advantage to staying with KVS rather than switching to Expert Flyer? You pay for something and you expect it to work, not to demand more information from you.

I have had several emails from KVS and he keeps telling me to register for GTC credentials but doesn't tell me what this is all about. I find this very strange.

We did provide a response within ~2 hours of your initial e-mail. We do understand your confusion with the Contact Form, but there is absolutely no need to "register" with any "social media site".

If you are experiencing difficulties with the process, please contact us via http://Contact.KVSTool.com/ for assistance.

and why would't I experience problems with the process? There is no sign-up link or anything included?

TA custody
 

disappointing update. I switched from expert flyer to kvs for better search results. The web version (mobile) isn't friendly to use as software. Guess now we all back in TA custody :mad:

there is no Explanation what GTC even is. Please provide more Infos about that.

I have repeatedly asked him about this and all he does is tell me to register. Apparently we have no right to know what we are signing up for. I asked for a refund of my remaining subscription time and he doesn't answer, other than telling me to register for GTC.

+1 and it's time to I simply don't have. I will now have to use a different source for availability until I can find the time to try and figure this new thing out. Extremely disappointing. :td:

I have to agree with those above. I spent some time with the Google link I received from KVS and then gave up. KVS, please provide more useful instructions and more valuable help. Thanks.

After many back-and-forward emails with a helpful KVS, I was able to get some GTC credentials, but it wasn't easy or straightforward.

I'm also still trying to figure out the search responses which present differently.

So what is GTC credentials? And why does one need it? You buy something (a KVS subscription) and you expect it to work. I don't register for something when I don't know what it is.

GTC is "getthere.com" which is a travel search engine tool that is often used as an engine for corporate/organizational travel.

I assume for what ever reason the "old" and excellent KVS tool has somehow lost its ability to pull flight availability from whatever process they were using before.

It appears they now want us to input credentials for a getthere.com based account so that this account can be used to pull availability on KVS.

I have had the same problems as everyone else. Contacted KVS, I get a cryptic email with a google search which does nothing but point me to various companies and universities that use GTC as their corporate travel profiles and no explanation on how to get a profile. I can't get a profile at these companies I don't belong to.

Am I supposed to sign up with one of these companies and get a profile to use KVS going forward? Isn't that not possible given I am not a member or employee of these companies/organizations. (perhaps this is why KVS' email is cryptic.)

Major thumbs down on the "upgrade" and as a "platinum" KVS member, I'm pissed about this change as it is not what I paid for.

KVS seems very unwilling to provide us with clear guidance as to how to get gtc credentials.

I got an updated email today saying they made the instructions clearer, but I have no idea what these instruction are as they don't seem to be posted anywhere.

This sucks.

Everyone -- not just KVS -- lost the ability to see the [Availability/FS] method's underlying data:

http://www.flyertalk.com/forum/trave...ilability.html

Please rest assured that you will be receiving a reply via e-mail within 24 hours (or less).

Based on Members' feedback, we have now sent a new set of simplified instructions via E-Mail.

If you still haven't received it, please check your Spam/Junk folders.

Thank you for your patience during this transition process.

As noted on the KVS Tool Homepage, [Avaialbility/FS] and [Availability/ETR] Engines have been recently de-commissioned.

Regular Availability is now accessible via the [Availability/GTC] Method, as well as the KVS Tool Mobile Companion.

There have been no changes to Award/Upgrade Availability.