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Old Feb 12, 2015, 9:19 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: TWA884
Please submit technical support and customer service requests directly to KVS through their website.
FlyerTalk is not KVS' customer assistance venue.
The primary purpose of the Travel Tools forum is to benefit the entire FlyerTalk community.
Anything related to the KVS Availability Tool may be discussed here, including member to member requests for troubleshooting.


Where does the KVS tool get its data and is KVS authorized to provide this data in the manner it is presented?

The tool is known to access a variety of web sites, many in a manner that is not authorized. Please see the next section of this Wiki for a list of sites believed to be accessed and their data access policies (where known).

Additionally, under some conditions the tool appears to access sites via a KVS-operated back end. This means that the tool is not just a 'web browser' that runs via a user's machine. No detailed public information is available about how this works or whether any of this back-end access is authorized.Note: To edit the wikipost, please contact the moderator by sending an alert or a private message.


Websites KVS Accesses and their relevant Terms of Use

http://book.aircanada.com/pl/AConlin...verrideServlet
http://book.aircanada.com/pl/AConlin...PreviewServlet
https://book.aircanada.com/pl/AConli...verrideServlet
https://www.aircanada.com
Terms of Use:
http://www.aircanada.com/en/about/legal/notice.html
Use of our web site for any other purpose, including any commercial use or purpose, is expressly prohibited.
Without limiting the generality of the foregoing, you agree that, in using or accessing our website, you shall not commit or participate in any of the following acts or actions, each of which is expressly prohibited under this User Agreement:
directly or indirectly, use or access, or encourage, solicit, permit, facilitate, aid, assist or abet, including, but not limited to, the selling, licensing, distribution or provision to any person of any means that permit, the use or access, or agree to provide the use or access, of our website through any manual process or any automatic, electronic or technical device, including but not limited to automated scripts, robots, crawls, screen scrapers, web "bots", deep-links, indexes, spiders, click-spams, macro programs, or any other device, program, software, system, algorithm, methodology or technology, now known or hereinafter discovered, that performs the same or a similar function, in order to, without limitation: "data mine"; "screen scrape"; data process; access, extract, copy, distribute, aggregate or acquire information; generate impressions or clicks; input or store information; search or generate searches; or manipulate or monitor any portion or content of our website;

http://data.flight24.com/flights/
Terms of Use:
http://www.flightradar24.com/terms-and-conditions
Website’s information and Services are provided for personal, non-commercial use only. Permission is granted to temporarily download one copy of the materials (information or software) on Flightradar24’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

Modify or copy the materials;
Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
Attempt to decompile or reverse engineer any software contained on Flightradar24's web site;
Remove any copyright or other proprietary notations from the materials; or
Transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Flightradar24 at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

http://data.seatexpert.com/tpi/find.php
Terms of Use:

http://plane.lan.com/cgi-bin/recibo_...bo_eticket.cgi
Terms of Use:
http://www.lan.com/en_us/sitio_perso...-use/about-us/
You may use the information on our site solely for non-commercial purposes, and any use or modification of the website contents is not permitted.

https://book.austrian.com/app/fb.fly
Terms of Use:
http://www.austrian.com/Info/LegalRe..._lang=en&cc=AT
2. Proprietary rights
All trademark rights, copyrights, database rights and other intellectual property rights to the contents of the Austrian-website, (as well as the organization and layout of the website), together with the underlying software code rest, either with Austrian or with its licensors. You may not, either in whole or in part, copy, modify, distribute or use or reproduce in other form contents of the Austrian-website, or the underlying software code, without the prior written consent of Austrian.

3. Permissible use
All Austrian-website online services (including the booking machine) are provided solely for the purpose of enabling you to check the availability of goods or services relating to your journey (the timetable, for example), make legitimate reservations, use our online check-in or transact other business with suppliers. You may only use the website in accordance with these terms and conditions and for the legally permitted purposes described above. In particular, you indicate your agreement to the following:
...
3.5 You may not reproduce information from the Austrian-website for commercial purposes. This also includes providing prices for Austrian flights on another website or another online server. In particular you may not copy, distribute, in other way use or reproduce discarded content from the Austrian-website with the help of 'robots', other search machine technologies or through other automatic mechanisms.

https://booking.qatarairways.com/qri...Booking.action
Terms of Use:

https://book.tam.com.br/TAM/dyn/air/...ng/retrievePNR
Terms of Use:

https://classic.checkmytrip.com/plne...ievePNR.action
Terms of Use:
(D) not to use any automated system or software to extract data from the Application, Documents or Services for commercial purposes (such as screen scraping);

https://en.aegeanair.com
Terms of Use:

https://eservice.evaair.com
Terms of Use:

https://flymas.mobi/itravel/viewBooking.xhtml
Terms of Use:

https://fly.rj.com/MyBookings/Home/EN/Default.aspx
Terms of Use:

http://skyvector.com/airport/
Terms of Use:

https://m.aeroflot.ru/b/info/pnr/load
Terms of Use:

https://mm.alitalia.com/GB_EN/booking/apvsearch.aspx
Terms of Use:

https://mobile1.emirates.com/myb/review.xhtml
Terms of Use:

https://myb.s7.ru/getMyBooking.action
Terms of Use:

https://mytripandmore.com/Itinerary.aspx
Terms of Use:
https://mytripandmore.com/TermsAndConditions.aspx
Except as expressly permitted by these Terms, you may not:
...
9. use any "robot", "spider" or other automatic device, software, program, algorithm, routine, methodology, or any manual process or functionality:
...to monitor, assemble, analyse, index, copy, transmit, distribute, transfer, or link to any of the pages, data, materials, or content available on the Site,

https://pilotweb.nas.faa.gov/PilotWe...yICAOAction.do
Terms of Use:

https://prefunds.aa.com/refunds/receipt
https://www.aa.com/reservation/findReservationSubmit.do
Terms of Use:
https://www.aa.com/i18n/footer/siteUsage.jsp
Intellectual property notifications
...
D. American Airlines owns or uses by permission all software contained on the Site, including without limitation all HTML code and Active X controls. Copyright and other laws and international treaty provisions protect this software. The law expressly prohibits any modification, redistribution, or reproduction of the software, and such actions could result in severe civil and criminal penalties. American Airlines will seek and support prosecuting violators to the maximum extent possible.
E. You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work, or otherwise use the content of the Site for public or commercial purposes. Nothing on the Site shall be construed to confer any grant or license of any intellectual property rights, whether by estoppel, by implication, or otherwise.
...
Limitations on your use:
You agree that you will not Misuse the Site. "Misuse" includes, but is not limited to, using the Site to do any of the following:
...
L. Copy or create derivative works from, display, distribute, license, perform, publish, recreate, reproduce, sell, transfer, or transmit any information, products, services, or software obtained by, from, or through the Site.
M. Monitor or copy any Content by using any manual process, or any robot, spider, or other automatic device, without first obtaining American Airlines' prior written consent.

https://raw.github.com/opentraveldat...i_airlines.csv
Terms of Use:

https://tickets.airtran.com/SeatAvailability.aspx
Terms of Use:
http://www.southwest.com/html/about-...ons/index.html
Prohibited Activities

You may not copy, display, distribute, download, license, modify, publish, re-post, reproduce, reuse, sell, transmit, use to create a derivative work, or otherwise use the content of this site for public or commercial purposes without our express written permission. Nothing on this site shall be construed to confer any grant or license of any intellectual property rights, whether by estoppel, by implication, or otherwise.

You may not modify, re-render, frame, mirror, truncate, add to, inject, filter or change the order of the information contained on any page of the Southwest Airlines sites, including, without limitation, by any way of reproducing Southwest Airlines or SWABiz® web pages or Company information on any other web site without our express written permission.

You may not copy, derive, edit, translate, decompile, reverse engineer, modify, use, or reproduce any code or source relating to our sites, including without limitation, any service or product Southwest offers.

You may not cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners advertisement, or anything else which minimizes, covers, or otherwise inhibits the full display of the Southwest Airlines sites.

You may not use any deep-link, page-scrape, robot, crawl, index, spider, click spam, macro programs, Internet agent, or other automatic device, program, algorithm or methodology which does the same things, to use, access, copy, acquire information, generate impressions or clicks, input information, store information, search, generate searches, or monitor any portion of the Southwest Airlines sites or Company information.
...
You may not disguise the origin of information transmitted to, from, or through the Southwest Airlines sites. You may not circumvent any measures implemented by Southwest Airlines aimed at preventing violations of the Use Agreement. You may not violate the restrictions in any robot exclusion header.

When you use the Southwest Airlines sites or Company information for an authorized purpose, you must include all proprietary notices without changing, hiding or deleting them.

You may not engage in any conduct that is, or that Southwest Airlines deems to be, in violation of this Use Agreement.

https://wftc3.e-travel.com
Terms of Use:

https://wtrweb.worldtracer.aero/WorldTracerWeb/pax.do
Terms of Use:

https://www121.jal.co.jp/JmbWeb/JR/S...MileCalc_en.do
Terms of Use:

https://www4.thy.com/mybookings/ETDisplay.tk
https://www4.thy.com/mybookings/getPnr.tk
Terms of Use:

https://www.airfrance.fr/cgi-bin/AF/...chPnrAction.do
Terms of Use:

https://www.alaskaair.com/booking/reservationlookup
Terms of Use:

https://www.bookonline.saudiairlines...verride.action
https://www.bookonline.saudiairlines...verride.action
Terms of Use:

https://www.britishairways.com/trave...g/public/en_gb
Terms of Use:
http://www.britishairways.com/en-gb/...rms-conditions

All Materials on this website, the appearance, organisation and layout of this website, the underlying software code and the underlying data are subject to trade marks, copyright, database rights and other registered and unregistered intellectual property rights which are owned either directly by Us or by Our licensors.

Unless otherwise authorised within these Terms and Conditions, You must not copy, modify, alter, publish, broadcast, distribute, sell or transfer (whether in whole or in part) any Material on this website or the underlying software code or underlying data.
...
Your access to this website is on a temporary basis, and we reserve the right to withdraw, restrict or amend the services accessibly to You on the website without notice at our absolute discretion.

You may only use this website in accordance with these Terms and Conditions and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which You are accessing this website. Except as expressly permitted by Us, You shall not use this website for any purpose.

In particular, You agree that, You must not:

post, transmit or disseminate any information on or via this website which is or may be harmful, obscene, defamatory or otherwise illegal;
use ‘screen scraping’, any automated algorithm, device, method, system, software or manual process to access, use, search, copy, monitor or extract Material (in whole or in part) from or through using this website unless We have given Our express written agreement;
...

https://www.checkmytrip.com/CMTSERVLET
Terms of Use:
https://www.checkmytrip.com/cmt/apf/...&SITE=NCMTNCMT
3. Licence restrictions

3.1 Except as expressly set out in this EULA or as permitted by any local law, you agree:
...
(D) not to use any automated system or software to extract data from the Application, Documents or Services for commercial purposes (such as screen scraping);

https://www.delta.com/mytrips/findPnr.action
http://www.delta.com/ism/SeatMapDisplay.action
http://www.delta.com/shared/components/blank.jsp
Terms of Use:

https://www.finnair.com
Terms of Use:

https://www.flysas.com
Terms of Use:

https://www.iberia.com/web/retrievePNR.do
Terms of Use:

https://www.lot.com
Terms of Use:

https://www.lufthansa.com
Terms of Use:
http://www.lufthansa.com/online/port...d=2016866&l=en

2. Proprietary rights
...You may not, either in whole or in part, copy, modify, distribute or use or reproduce in other form contents of the Lufthansa-website, or the underlying software code, without the prior written consent of Deutsche Lufthansa AG.
https://www.routehappy.com/
Terms of Use:

https://www.swiss.com
Terms of Use:

https://www.tripforyou.net/t4u/PTopAction.do
Terms of Use:

https://www.tripple.jp
Terms of Use:

https://www.united.com/web/en-US/app...n/default.aspx
Terms of Use:
https://www.united.com/web/en-US/content/legal.aspx This website is for the User's personal, noncommercial use only. User agrees not to modify, copy, alter, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from this website without United’s prior written permission. User agrees not to use any robot, spider, other automatic device, or manual process to monitor or copy this website or the content contained therein or for any other unauthorized purpose without United’s prior written permission. ... United reserves the right to investigate any illegal and/or unauthorized use of this website, including, but not limited to, unauthorized framing of this website or unauthorized use of any robot, spider or other automated device, and to take appropriate legal action, including, without limitation, civil, criminal and injunctive redress.

https://www.viewtrip.com/GetItin.aspx
Terms of Use:

https://www.virginamerica.com/book/ow/a1/
Terms of Use:

https://www.virgin-atlantic.com/en/g...ndBooking.next
Terms of Use:

https://www.virtuallythere.com/new/reservations.html
Terms of Use:

http://weather.noaa.gov/weather/current/
Terms of Use:

http://worldaerodata.com/wad.cgi
Terms of Use:

http://www.airframes.org/fleet/
Terms of Use:

http://www.cathaypacific.com/cx/en_H...oking-now.html
Terms of Use:

http://www.flightradar24.com/
Terms of Use:

http://www.FlightStats.com/go/Flight...ingByFlight.do
http://www.FlightStats.com/go/Flight...tusByFlight.do
Terms of Use:

http://www.flightview.com/TravelTool...eryResults.asp
http://www.flightview.com/TravelTools/viewairport.asp
Terms of Use:

http://www.gcmap.com/airport/
http://www.gcmap.com/mapui
Terms of Use:
http://www.gcmap.com/faq/using
Q: May I use the Great Circle Mapper's maps on my web page?
A: You may use maps generated by the Great Circle Mapper on non-commercial web pages (q.v. commericial use below) so long as you do not profit from them and you include the following credit on pages which include maps:
...
Q: May I use the Great Circle Mapper's maps for commercial sites or publications?
A: Please write to Karl L. Swartz regarding terms for commercial use of the maps.

http://www.iata.org/about/members/Pa...line-list.aspx
Terms of Use:
http://www.iata.org/Pages/terms.aspx
2. Your Conduct

The content on this Site is for your personal use only within the organization or entity to which you are attached as applicable, and it is not intended for commercial exploitation unless expressly agreed in writing by IATA through a duly authorized representative. IATA authorizes you to download or reproduce selected materials at this Site only for your personal, non-commercial use, in the ordinary course of business provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials and that the title or database brand name and IATA name is stated as the source.

You may not otherwise modify, disassemble, create derivative works, distribute, reproduce, publicly display, perform, transmit, re-transmit, sell, rent, sublicense, or otherwise use any materials or content on this Site for commercial or non-commercial exploitation by yourself or the organization or entity to which you are attached or permit third parties to so do. Without limitation, unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content is not permitted, and any use of these materials on any other website or networked computer environment for any purpose without IATA’s prior written consent is prohibited.
...
4. Intellectual Property Rights

...You must not modify, decompile, or reverse engineer any software IATA discloses to you via this Site, and you must not remove, overprint, or deface any notice of copyright, trademark, logo, legend, or other notice of ownership from any originals or copies of software or information from the website. "IATA Trademarks" means all names, marks, brands, URL names or addresses, logos, designs, trade dress and other designations IATA uses in connection with Products or Services. You are not permitted to incorporate any IATA Trademarks into any other trademarks, service marks, company names, Internet addresses, domain names, or any other similar designations. Any unauthorized use of any materials contained on this website may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

http://www.itn.net/cgi/get
Terms of Use:

http://www.kenya-airways.com/kqbook.aspx
Terms of Use:

http://www.myairlines.ru
Terms of Use:

http://www.qantas.com.au/regions/do/dyn/checkmytrip
Terms of Use:

http://www.seatexpert.com/multiple_results.php
Terms of Use:

http://www.seatguru.com/ajax/findseatmap.php
Terms of Use:

http://www.seatmaestro.com/airlines-...eckmytrip.html
http://www.seatmaestro.com/themes/de...te_airline.php
Terms of Use:

http://www.seatplans.com/ajax/Airline
http://www.seatplans.com/ajax/airports-and-city
http://www.seatplans.com/find-and-compare/
Terms of Use:
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KVS Availability Tool

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Old Sep 12, 2022, 3:34 pm
  #931  
KVS
FlyerTalk Evangelist
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
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First of all, we would like to, once again, remind KVS Tool Members that this thread is not one of our official support channels. Please use the Contact Form on the official KVS Tool Homepage or e-mail us directly in order for us to be able to handle your inquiry promptly.

Furthermore, virtually all e-mail non-delivery issues appear to concern GMail users.

Originally Posted by exparagus
does KVS still work? i’m in need of a tool to search for *A J award RTW tickets. expert flyer isn’t a good option bc it doesn’t search multiple airlines at once. is this still working well?
It sure does and you can search for Award Availability across all *A member airlines at once.

Originally Posted by Gemba
it’s not an email issue as I received all the payment receipts etc. I’m also a long time kvstool subscriber and have been using the same email address. There’s nothing in my junk folder.
As we do not have your FT username on-file, please contact us directly so we can re-send your credentials to you via e-mail.

Originally Posted by EuropeanPete
Similar issue for me. I signed up for diamond on a new account a few days ago and haven't had anything back despite sending a follow up request. I've checked spam, etc.
We have already re-sent your credentials via e-mail. Please confirm receipt.

Originally Posted by alexthe5th
+1 for not getting a registration code after paying for access. Nothing in my spam folder. Silence from the KVS team after multiple emails and support requests.
We have just re-issued your credentials via e-mail. Please confirm receipt and welcome back to the KVS Tool!

Originally Posted by alexthe5th
And if you’re doing it in-house, seriously, just use SendGrid like every other app developer on the planet.
Thanks for the SendGrid recommendation -- we will look into it.

Originally Posted by sppe
I purchased a license on July 22 and never got a temp key. I applied for a permanent key and haven't received that either. I had previously used the same email address in 2019 and I got the temp and permanent key just fine.
We are sorry to hear that GMail had failed to deliver our e-mails to you. Please let us know if you have an alternative e-mail address.

Originally Posted by quikfire
To update, have just received my temporary code— it was manually forwarded to me.
Welcome to the KVS Tool!

Originally Posted by wrdouglas
So against all recommendations, I had KVS Tool and elected to purchase it again. So far so good. I got my temp code in about 30 seconds and so far, after I installed the latest version 10.4.1 Diamond it seems to be working well. I did have to put all my One World info into it, i.e. BA FF and Qanta FF. So far so good.

I have expert flier, but was unable to find a way to search for awards for more than 3 days at a time. With KVS, I can search 31 days from a specific date i.e. not today like expert flier.
We are glad you are enjoying your KVS Tool Membership and thanks for being a Member since 2010!

Originally Posted by SuperFlyBoy
I was wondering how one would search a date range like you stated?

Edited to Add: Got it - apparently a "new" feature:
Welcome back to the KVS Tool and thanks for being a Member since 2006!

Originally Posted by nologic
But in terms of thus being a legit business…they have always been honorable and responsive, IME. I am pretty sure the owner is an original/seasoned Flyertalk member.
Many thanks for your support of the KVS Tool Project over the past 14 years!

Originally Posted by THR
Should have checked here first. I just repurchased the tool/resubscribed and no temporary code received.
We have forwarded you another copy of your credentials e-mail. We are sorry to hear that GMail had failed to deliver our original e-mails to you.

Originally Posted by ExpatExp
Yes, same here. I am always surprised by how negatively some people on these boards feel about KVS. I have not had any serious problem with the tool and have found it very useful on a number of occasions. I would not hesitate to use it again if needed. I am sure some people feel differently.
We are glad that you have enjoyed your KVS Tool Membership!

Originally Posted by ExpatExp
I don't mind providing my credentials, but this is good to know -- thank you!
Please rest assured that all membership credentials are securely stored on your local machine (just like with any other locally-installed web browser application) and we do not have access to them.

Originally Posted by Iggy_Type_R
After a month of no response, no codes, etc I've filed a case with PayPal. Shame as it looks like a great tool!
Welcome to the KVS Tool. Please confirm receipt of your Membership credentials e-mail.

Originally Posted by hnewman
Site is up today
Our web server provider had a brief outage on 27 Aug 2022, which has since been resolved.

Originally Posted by IncyWincy
Thank you for the news. Good to hear!

KVS,

Please do something about the CX search. It is NOT working.

With BA not showing anything non-BA it seems, JL not working and QF seemingly not working nothing works for One World redemption!

Please do something about CX awards then!
We have updated the [Awards/JL-OneWorld] Engine earlier on today -- please download KVS Tool V10.5.1 and let us know.

[Awards/QF-OneWorld] and [Awards/BA-OneWorld] Engines continue to work normally also.

Regretfully, it appears that CX had de-comissioned its OneWorld Award Search Engine earlier on this month.
ExpatExp likes this.
KVS is offline  
Old Sep 13, 2022, 11:23 am
  #932  
Hilton Contributor BadgeHyatt Contributor Badge
 
Join Date: Feb 2008
Location: In the air
Programs: Hyatt Globalist, Bonvoy LT Plat, Hilton Gold, GHA Tit, BA Gold, Turkish Elite
Posts: 8,720
Nothing received still.
EuropeanPete is offline  
Old Sep 13, 2022, 1:04 pm
  #933  
KVS
FlyerTalk Evangelist
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
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Originally Posted by EuropeanPete
Nothing received still.
We have sent another copy now -- please confirm receipt.
KVS is offline  
Old Oct 3, 2022, 2:17 am
  #934  
 
Join Date: Mar 2022
Posts: 66
I paid for the diamond membership over a week ago, but did not see the ridiculous warning about using free email providers. Have been unable to get in contact with the KVS team even through the contact form. Is this normal? I apologise in advance if I have misread another one of your rules about how to receive emails.
RealtimeY is offline  
Old Oct 3, 2022, 2:53 pm
  #935  
KVS
FlyerTalk Evangelist
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
Arrow

Originally Posted by RealtimeY
I paid for the diamond membership over a week ago, but did not see the ridiculous warning about using free email providers. Have been unable to get in contact with the KVS team even through the contact form. Is this normal? I apologise in advance if I have misread another one of your rules about how to receive emails.
We have not been able to locate any requests under your FT username.
If you still have not received your Temporary Credentials, please let us know.
KVS is offline  
Old Oct 4, 2022, 1:27 am
  #936  
 
Join Date: Oct 2007
Location: Tasmania, Australia
Programs: M&M SEN, Amex Plat, Club Carlson, Marriott, HHonors & Accor Gold, Velocity Silver, Qantas Bronze
Posts: 3,767
Originally Posted by RealtimeY
I paid for the diamond membership over a week ago, but did not see the ridiculous warning about using free email providers. Have been unable to get in contact with the KVS team even through the contact form. Is this normal? I apologise in advance if I have misread another one of your rules about how to receive emails.
Hahaha. 90% of netizens use free e-mail accounts...
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vbroucek is offline  
Old Nov 30, 2022, 9:41 am
  #937  
 
Join Date: Apr 2018
Posts: 8
Removed

Last edited by TWA884; Dec 9, 2022 at 1:18 pm Reason: Comments on moderation are not allowed even in the "Reason for Editing" field
CyberMew is offline  
Old Dec 15, 2022, 7:11 am
  #938  
 
Join Date: Apr 2012
Posts: 16
Used KVS a few years ago and it usually worked quite well, error codes listed on site and usually able to self fix it. Fast forward a few years later and now without knowing all this drama I went ahead and bought a platinum since that is needed to check CX awards. Nothing works out of the box, error codes are not ones that are shown on their error diagnostic page. Filling the form on their site asking for help results in no replies for 4 days now. Am going through the payment method I used to try to get a refund. The support is extremely underwhelming as many in this thread have recently stated
un1bomber is offline  
Old Dec 16, 2022, 6:31 am
  #939  
 
Join Date: Jan 2018
Posts: 31
Originally Posted by RealtimeY
I paid for the diamond membership over a week ago, but did not see the ridiculous warning about using free email providers. Have been unable to get in contact with the KVS team even through the contact form. Is this normal? I apologise in advance if I have misread another one of your rules about how to receive emails.
Was this ever resolved for you? I'm having the same issue. Haven't been able to get any response including DMing here. Do I just have to issue a chargeback from on my credit card?
WithIntent is offline  
Old Dec 16, 2022, 6:34 am
  #940  
 
Join Date: Jan 2018
Posts: 31
Originally Posted by KVS
... this thread is not one of our official support channels. Please use the Contact Form on the official KVS Tool Homepage or e-mail us directly in order for us to be able to handle your inquiry promptly.
If this is not an official support channel, your contact form doesn't work, you don't publish an email address on your website, and you don't respond to DMs here, how are users who have paid $75 and not gotten access to the software supposed to get support?
WithIntent is offline  
Old Dec 16, 2022, 9:07 am
  #941  
 
Join Date: Mar 2022
Posts: 66
I got my temporary code after posting here. The web form did not yield a response for me. I never did get my "permanent" registration code and just decided to write it off and be glad I didn't pay for a longer membership. I'd just lodge a chargeback if I were you. What else are you meant to do?
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RealtimeY is offline  
Old Dec 16, 2022, 9:22 am
  #942  
 
Join Date: Jan 2018
Posts: 31
Originally Posted by RealtimeY
I got my temporary code after posting here. The web form did not yield a response for me. I never did get my "permanent" registration code and just decided to write it off and be glad I didn't pay for a longer membership. I'd just lodge a chargeback if I were you. What else are you meant to do?
​​​
​​​So your temporary code expired, I take it? I guess I'll dispute with my bank. So crazy.
WithIntent is offline  
Old Dec 16, 2022, 8:35 pm
  #943  
 
Join Date: Apr 2012
Posts: 16
Contact form or email has yielded no replies. At this point I have bought the $75 package for close to a week and it has not functioned nor have I been able to get a reply from their contact form, their email or the refund request I sent through the amazonpay payment method.

Have to dispute with my bank which is a hassle. Horrible how KVS customer service has gotten to this point, I actually liked using the tool many years back.
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un1bomber is offline  
Old Dec 21, 2022, 3:02 pm
  #944  
 
Join Date: Jan 2018
Posts: 31
Angry

Originally Posted by un1bomber
Contact form or email has yielded no replies. At this point I have bought the $75 package for close to a week and it has not functioned nor have I been able to get a reply from their contact form, their email or the refund request I sent through the amazonpay payment method.

Have to dispute with my bank which is a hassle. Horrible how KVS customer service has gotten to this point, I actually liked using the tool many years back.
Tried one last time to contact them by form and email, providing a non-gmail address for them to respond to and have still not heard anything back. On the phone to initiate the chargeback with my credit card right now.
WithIntent is offline  
Old Dec 21, 2022, 5:25 pm
  #945  
KVS
FlyerTalk Evangelist
 
Join Date: Jan 2004
Location: Worldwide
Posts: 12,949
Arrow

Originally Posted by un1bomber
Used KVS a few years ago and it usually worked quite well, error codes listed on site and usually able to self fix it. Fast forward a few years later and now without knowing all this drama I went ahead and bought a platinum since that is needed to check CX awards. Nothing works out of the box, error codes are not ones that are shown on their error diagnostic page. Filling the form on their site asking for help results in no replies for 4 days now.
We are unable to match your FT username to any KVS Tool account. Please PM us with your e-mail address so that we can look into this matter.

Originally Posted by RealtimeY
I got my temporary code after posting here. The web form did not yield a response for me. I never did get my "permanent" registration code and just decided to write it off and be glad I didn't pay for a longer membership. I'd just lodge a chargeback if I were you. What else are you meant to do?
We are also unable to match your FT username to any KVS Tool account. Please PM us with your e-mail address so that we can look into this matter.

Please also note that the Temporary Registration Code that you have received will always continue to work until you receive your Permanent Credentials (regardless of the expiration date shown in the e-mail).

Originally Posted by WithIntent
Tried one last time to contact them by form and email, providing a non-gmail address for them to respond to and have still not heard anything back.
Thank you for providing a non-GMail address. We have now manually re-issued your Membership Credentials.
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