Used KVS a few years ago and it usually worked quite well, error codes listed on site and usually able to self fix it. Fast forward a few years later and now without knowing all this drama I went ahead and bought a platinum since that is needed to check CX awards. Nothing works out of the box, error codes are not ones that are shown on their error diagnostic page. Filling the form on their site asking for help results in no replies for 4 days now. Am going through the payment method I used to try to get a refund. The support is extremely underwhelming as many in this thread have recently stated