Last edit by: ExpertFlyer Voice
The purpose of this thread is to post questions, feedback, and report issues with ExpertFlyer. The ExpertFlyer team will respond as soon as possible from the ExpertFlyer Voice account (usually within 24 hours except on weekends).
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
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Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
To search AA upgrades:
You can also contact ExpertFlyer support at [email protected]
This is a community-maintained thread it is not supported by ExpertFlyer.
--------------------
Seat Maps: we're currently not able to show seat maps for flights departing within the next 24 hours for several airlines: DL, BA, QR , ANA, B6, & JL
Searches currently not working:
- Upgrades - AY, BA, EK, EY, IB, QR, VS
- Awards - AY, BA, IB, EY, QR, VS
To search AA upgrades:
- Use the Award & Upgrade tool
- Only search for individual segments (set the "Connection Preference" drop-down to "Direct/Non-Stop only"). Flight results that are part of a connection won't show the upgrade version of C or A inventory because AA only files upgrade inventory as individual, not married, segments. (Married segments show revenue inventory instead of upgrade inventory.)
- To avoid confusion, check the "Exclude Codeshares" box, as AA awards and upgrades are not valid on codeshares.
- 2 minute video explanation: https://www.youtube.com/watch?v=YGRNFYIbHp4
ExpertFlyer Help Desk, Information and Updates Thread
#2236




Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
OK so back then to my original quesiton - can we modify a search (maybe in the new platform?) so that we can get an accurate return availabity for POI of the outbound segment, or better add a POI manual selection as an option if possible?
#2237


Join Date: Dec 2008
Location: DCA
Programs: DL Diamond
Posts: 327
But if I search for a return journey in EF, say MOW-BKK via PAR on AF the search request is actually 2 separate requests meaning that for BKK-PAR-MOW the availability is returned based on POI = BKK. Am I wrong here? If I am not wrong, then how do i get BKK-PAR-MOW availability for POI = MOW?
#2238




Join Date: Aug 2007
Location: AMS
Programs: KL PFL; BA Nobody; EY Silver
Posts: 2,587
Perhaps the OP is confusing fare bucket inventory visible on EF and fare rules, which would be taken into account using a booking engine or ITA/matrix? EF is going to show you real-time inventory, but that doesn't mean an "available" fare class is bookable. A published fare may require specific dates or direction of travel (outbound/inbound rules may be different), etc., so you may see availability in a "low" fare class, but be unable to book that fare class if you are not able to meet all the fare requirements--so when you try to price the trip you will fall into a higher class of service that allows the dates and directions you requested. You can see fare rules on EF, but finding and understanding them is easier said than done at times. EF is not designed to build a bookable itinerary for you, only to show real-time inventory. My guess is that the fare you are interested in requires outbound travel in one direction, so if you search simple inventory for your "return" segment, you may see availability, but you won't be able to book it as the fare rules are not being met. Hope this helps.
The point was that the real time inventory may now vary based on POI too (and not only based on POS, GDS used, availability of direct access to airline inventory and other factors) and there is no mechanism in Expertflyer to specify that factor. Airlines have complicated the rules of the game and EF is behind on this topic. I am not saying it is easy to implement this feature - was asking this question to EF team.
#2239




Join Date: Sep 2015
Location: Santa Barbara, CA, Park City, UT
Programs: AA EXP, Delta Silver, Marriott Plat,Hilton Diamond, Hyatt Globalist, IHG Plat, AF plat
Posts: 1,002
BA travel end of schedule May 2021
Since I'm not seeing any First tix available on avios I wanted to create alerts. I was careful on the return to only do exact date May 27th, the last day in the schedule, confirmed on the BA site. But, even changing the dates on the outbound nothing is showing up in expert flyer. Is something going on with BA, are they not showing on expert flyer any longer?
#2240
FlyerTalk Evangelist


Join Date: Oct 1999
Location: Juneau, Alaska.
Programs: AS 75K;BA Silver;AA G;HH Dia;HY Glob
Posts: 16,683
Since I'm not seeing any First tix available on avios I wanted to create alerts. I was careful on the return to only do exact date May 27th, the last day in the schedule, confirmed on the BA site. But, even changing the dates on the outbound nothing is showing up in expert flyer. Is something going on with BA, are they not showing on expert flyer any longer?
#2241
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
Since I'm not seeing any First tix available on avios I wanted to create alerts. I was careful on the return to only do exact date May 27th, the last day in the schedule, confirmed on the BA site. But, even changing the dates on the outbound nothing is showing up in expert flyer. Is something going on with BA, are they not showing on expert flyer any longer?
#2244
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
#2246
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
#2248
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
#2249



Join Date: Jan 2013
Location: MAN
Programs: BAEC Gold
Posts: 67
Is there any further update on the current isue with BA award inventory problem? I have not been able to search for BA awards for a couple of weeks now? The following message is what I receive every day:
BA award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.
BA award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.
#2250
Company Representative - ExpertFlyer


Join Date: Jan 2005
Posts: 2,928
Is there any further update on the current isue with BA award inventory problem? I have not been able to search for BA awards for a couple of weeks now? The following message is what I receive every day:
BA award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.
BA award inventory is temporarily unavailable due to an issue with our data provider. They are actively working to fix the issue. Thank you for your patience.






