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Software update issues: September 9, 2019

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Software update issues: September 9, 2019

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Old Sep 4, 2019 | 5:30 pm
  #1  
IBobi
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Exclamation Software update issues: September 9, 2019
Please use this thread to report issues related to the September 9, 2019 software update.
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Old Sep 4, 2019 | 5:49 pm
  #2  
Mwenenzi
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So expecting troubles?
What has changed/upgraded/downgraded?
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Old Sep 4, 2019 | 5:52 pm
  #3  
IBobi
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Not expecting but preparing.

https://www.flyertalk.com/forum/tech...-time-835.html
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Old Sep 9, 2019 | 12:36 pm
  #4  
rustykettel
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Was going to reply that the new bottom of message buttons in mobile are visually awful and clunky, but the message box would not load. Just had empty space where the box should be. Tried reloading several times (both browser reload page button and back/click reply again). Had to switch to desktop to work.
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Old Sep 9, 2019 | 12:45 pm
  #5  
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Same problem. Title and reason for editing still available
Originally Posted by rustykettel
Was going to reply that the new bottom of message buttons in mobile are visually awful and clunky, but the message box would not load. Just had empty space where the box should be. Tried reloading several times (both browser reload page button and back/click reply again). Had to switch to desktop to work.
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Old Sep 9, 2019 | 12:51 pm
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IBJoel
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Hi guys, we're aware of the message box not appearing. It's currently our highest priority to fix.
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Old Sep 9, 2019 | 1:00 pm
  #7  
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Originally Posted by IBJoel
Hi guys, we're aware of the message box not appearing. It's currently our highest priority to fix.
Switching to the simple editors seems to be a workaround
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Old Sep 9, 2019 | 1:06 pm
  #8  
IBobi
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Looks to be fixed on desktop/FF, not Chrome though.

EDIT: if you clear your cache (CTRL+F5) it now works.
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Old Sep 9, 2019 | 1:08 pm
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“Edit” not working in Desktop mode ... all I get is a grey box like a “Quote” field (that doesn’t actually accept keyboard inputs) with a small white “Reason for editing” overlay
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Old Sep 9, 2019 | 1:08 pm
  #10  
IBJoel
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Full CKEditor should be back up. Bypass your cache if it's still not appearing for you.
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Old Sep 9, 2019 | 1:09 pm
  #11  
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Originally Posted by jrl767

Edit not working in Desktop mode ... all I get is a grey box like a Quote field (that doesnt actually accept keyboard inputs) with a small white Reason for editing overlay
Should now be OK. See if Bypassing your cache fixes that.
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Old Sep 9, 2019 | 1:09 pm
  #12  
jrl767
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ok, seems to be normal(ish)
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Old Sep 9, 2019 | 1:09 pm
  #13  
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Originally Posted by IBJoel
Hi guys, we're aware of the message box not appearing. It's currently our highest priority to fix.
Just out of curiosity, how did the lack of such a fundamental function make it past QA?
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Old Sep 9, 2019 | 1:10 pm
  #14  
IBobi
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Originally Posted by moondog
Just out of curiosity, how did the lack of such a fundamental function make it past QA?
The same software is tested on an internal server prior to going live, and sometimes it behaves differently there. There's no other way to do this.
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Old Sep 9, 2019 | 1:13 pm
  #15  
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Can't reply using iPhone / Safari.

The boxes for reply / quote look horrible on mobile. Who designed this?

Also what happened to the quoted messages? Looks horrible:



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