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-   -   Software update issues: September 9, 2019 (https://www.flyertalk.com/forum/technical-support-feedback/1985949-software-update-issues-september-9-2019-a.html)

IBobi Sep 4, 19 5:30 pm

Software update issues: September 9, 2019
 
Please use this thread to report issues related to the September 9, 2019 software update.

Mwenenzi Sep 4, 19 5:49 pm

So expecting troubles?
What has changed/upgraded/downgraded?

IBobi Sep 4, 19 5:52 pm

Not expecting but preparing.

https://www.flyertalk.com/forum/tech...-time-835.html

rustykettel Sep 9, 19 12:36 pm

Was going to reply that the new bottom of message buttons in mobile are visually awful and clunky, but the message box would not load. Just had empty space where the box should be. Tried reloading several times (both browser reload page button and back/click reply again). Had to switch to desktop to work.

defrosted Sep 9, 19 12:45 pm

Same problem. Title and reason for editing still available
 

Originally Posted by rustykettel (Post 31507352)
Was going to reply that the new bottom of message buttons in mobile are visually awful and clunky, but the message box would not load. Just had empty space where the box should be. Tried reloading several times (both browser reload page button and back/click reply again). Had to switch to desktop to work.


IBJoel Sep 9, 19 12:51 pm

Hi guys, we're aware of the message box not appearing. It's currently our highest priority to fix.

WineCountryUA Sep 9, 19 1:00 pm


Originally Posted by IBJoel (Post 31507362)
Hi guys, we're aware of the message box not appearing. It's currently our highest priority to fix.

Switching to the simple editors seems to be a workaround

IBobi Sep 9, 19 1:06 pm

Looks to be fixed on desktop/FF, not Chrome though.

EDIT: if you clear your cache (CTRL+F5) it now works.

jrl767 Sep 9, 19 1:08 pm

:mad:
“Edit” not working in Desktop mode ... all I get is a grey box like a “Quote” field (that doesn’t actually accept keyboard inputs) with a small white “Reason for editing” overlay

IBJoel Sep 9, 19 1:08 pm

Full CKEditor should be back up. Bypass your cache if it's still not appearing for you.

IBJoel Sep 9, 19 1:09 pm


Originally Posted by jrl767 (Post 31507376)
:mad:
“Edit” not working in Desktop mode ... all I get is a grey box like a “Quote” field (that doesn’t actually accept keyboard inputs) with a small white “Reason for editing” overlay

Should now be OK. See if Bypassing your cache fixes that.

jrl767 Sep 9, 19 1:09 pm

ok, seems to be normal(ish)

moondog Sep 9, 19 1:09 pm


Originally Posted by IBJoel (Post 31507362)
Hi guys, we're aware of the message box not appearing. It's currently our highest priority to fix.

Just out of curiosity, how did the lack of such a fundamental function make it past QA?

IBobi Sep 9, 19 1:10 pm


Originally Posted by moondog (Post 31507381)
Just out of curiosity, how did the lack of such a fundamental function make it past QA?

The same software is tested on an internal server prior to going live, and sometimes it behaves differently there. There's no other way to do this.

florens Sep 9, 19 1:13 pm

Can't reply using iPhone / Safari.

The boxes for reply / quote look horrible on mobile. Who designed this?

Also what happened to the quoted messages? Looks horrible:

https://cimg7.ibsrv.net/gimg/www.fly...00a51125a.jpeg

https://cimg4.ibsrv.net/gimg/www.fly...638941bdb.jpeg


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