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-   -   Software update issues: September 9, 2019 (https://www.flyertalk.com/forum/technical-support-feedback/1985949-software-update-issues-september-9-2019-a.html)

IBJoel Sep 27, 2019 10:22 am


Originally Posted by CPRich (Post 31568280)
Should it look like that? Yes

Does it look like that? No

I had to host this on my SmugMug account. Firefox, Chrome, IE, and Edge are all variations of the same. Windows 10 Home 1903/18362

(I've been clicking the "postcard", not the "paperclip", for 15+ years on FT.)

That's because you aren't using the Full CKEditor as your text editor.

CPRich Sep 27, 2019 5:30 pm


Originally Posted by IBJoel (Post 31570165)
That's because you aren't using the Full CKEditor as your text editor.

What does that mean?

I haven't changed any preferences or settings on FT in at least 10 years.

I hit "Quote" to quote part of a message and reply to it, or I hit "Reply" to type a stand alone Reply. I type in the box and click on the icons that appear when I hit those buttons. Has something changed where clicking on Quote and clicking on Reply are no longer the ways to Quote or Reply to an FT message? Again, it's what I've been doing for years, and the Image dialog box has appeared ever since "enter URL" was replaced with the ability to upload a local image, 3-4 years ago, IIRC.

CKEditor in the FT Search box give "Sorry, but nothing matched your search criteria. Please try again with some different keywords.". In the Flyertalk Wiki, it gives "There were no results matching the query."

Google found me


Originally Posted by IBJoel (Post 31563152)
Go here: https://www.flyertalk.com/forum/prof...do=editoptions

And make sure you have "Full CKEditor" selected (and save at the bottom of the page)


but Find "Full CKEditor" on that page yield "phrase not found"

jrl767 Sep 27, 2019 10:57 pm

weirdness
 
a portion of a prior post got re-sized with no editing action on my part
(using Safari on iPhone)

what I saw when looking at the post (note the change in size also appears in the subsequent post that quotes mine)
https://cimg4.ibsrv.net/gimg/www.fly...6e1fdeed99.png


verified in source code by selecting “Edit”

https://cimg6.ibsrv.net/gimg/www.fly...1394728b9c.png

T8191 Sep 28, 2019 3:05 am

Hello again, IBJoel. Further to my 'pictures' comments upthread, I've discovered a few more 'inabilities' relating to Mac on FT. They all relate to the interaction between the mouse pointer and on-screen buttons; however, this morning some of them seem to be fixed already!

Add Pictures. Now seems to be working as before ^
Wiki posts. Not opening when "Click here to display Full Wike" ... now working ^
Quick Reply. Was tending to delete all text whilst typing! Further test needed today!
Like. Wasn't working on Mac, but does on iPad. Now working ^

Well done ... please keep it working!! :D

* Picture added for effect and to test!


https://cimg5.ibsrv.net/gimg/www.fly...793f3e13d2.jpg

IBJoel Sep 30, 2019 7:41 am


Originally Posted by CPRich (Post 31571522)
What does that mean?

I haven't changed any preferences or settings on FT in at least 10 years.

I hit "Quote" to quote part of a message and reply to it, or I hit "Reply" to type a stand alone Reply. I type in the box and click on the icons that appear when I hit those buttons. Has something changed where clicking on Quote and clicking on Reply are no longer the ways to Quote or Reply to an FT message? Again, it's what I've been doing for years, and the Image dialog box has appeared ever since "enter URL" was replaced with the ability to upload a local image, 3-4 years ago, IIRC.

CKEditor in the FT Search box give "Sorry, but nothing matched your search criteria. Please try again with some different keywords.". In the Flyertalk Wiki, it gives "There were no results matching the query."

Google found me


but Find "Full CKEditor" on that page yield "phrase not found"

Are you on mobile or desktop?

IBJoel Sep 30, 2019 7:44 am


Originally Posted by jrl767 (Post 31572176)
a portion of a prior post got re-sized with no editing action on my part
(using Safari on iPhone)

what I saw when looking at the post (note the change in size also appears in the subsequent post that quotes mine)



verified in source code by selecting “Edit”

How's it looking now?

jrl767 Sep 30, 2019 8:14 pm


Originally Posted by IBJoel (Post 31578368)
How's it looking now?

the indicated post (and the subsequent one where it was quoted) look normal, and I haven’t noticed a recurrence of the problem since mentioning it here

flyerCO Oct 15, 2019 12:30 am


Originally Posted by IBJoel;31554032

[i

Originally Posted by FlyerCO
Any update? It's really annoying as you can start typing and then the box goes away, followed by waiting for it to finally come back. It takes long enough sometimes you wonder if page stopped loading.

]None yet. Keep in mind that no one is in the office during weekends, but I did ask for an update from tech.

It's over a month. Is there any progress? Really annoying when on a slower connection. If you start typing before it reloads the text box it can 1)prevent it from reloading the text box, 2)cause the system not to save everything you typed when hit submit, or 3)work just fine. Very aggravating, even if #3 happens as it sucks on slower connections.

IBJoel Oct 15, 2019 9:33 am


Originally Posted by flyerCO (Post 31629450)
It's over a month. Is there any progress? Really annoying when on a slower connection. If you start typing before it reloads the text box it can 1)prevent it from reloading the text box, 2)cause the system not to save everything you typed when hit submit, or 3)work just fine. Very aggravating, even if #3 happens as it sucks on slower connections.

If it is caused by slower connections, there unfortunately isn't much we can do. We have already optimized page element loading with a new software. About how long does the editor hang?

flyerCO Oct 16, 2019 12:55 am


Originally Posted by IBJoel (Post 31630668)
If it is caused by slower connections, there unfortunately isn't much we can do. We have already optimized page element loading with a new software. About how long does the editor hang?

Your misreading what I said. I said the issue is worse on slower connections, not that it only happens on slower connections. The page loads, the text box loads (and if quoting, quoted text loads). The text box then disappears and you have to wait for it to decide to reload. If you start typing before the box disappears and reloads then the text box may not finish reloading.


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