Rapid Rewards Enhancements!
#61
Join Date: Dec 2005
Location: DEN
Programs: HH Dia, Choice Dia, PC Plat
Posts: 104
What will be interesting to see is how WN's competitors price their full-fare "Y" class fares in markets where they are competing with WN on price. Will they raise their fares so that a "Y" fare is equivalent to a Business Select fare? Or will they keep their "Y" fares at the same price as WN's existing full-fare, non-Business Select offering? I would certainly prefer the latter.
#62
Join Date: Feb 2000
Location: Pittsburgh
Programs: Whoever Has the Best Bonus
Posts: 5,183
I don't agree that it makes the program more complicated. What we have today is a new status you must earn, similar to CP, and a "rule buster" award. Everything else about the program is the same as it was yesterday.
However, A-List and Business Select do complicate the flight experience depending on where you sit with regard to their effects.
However, A-List and Business Select do complicate the flight experience depending on where you sit with regard to their effects.
As someone who's been elite on UA, AA, DL and US the changes do bring Southwest in line with those programs by adding a defacto elite level and the equivalent of 'free upgrades for full fare' (on many airlines) but by definition that is more complicated than not having those 'features' (or flaws depending on your opinion).
I will be an A-Lister AND book Business Select fares but I still don't like the changes because when my wife travels with me it seems likely I will end up with an A and she will end up with B or C. I know Southwest does turn away people with the wrong boarding group (that's a good thing) but I wonder what they will do with couples/etc who are now mixed group (the new frontier, first we break the race barrier, now the boarding group barrier) LOL
#63
Join Date: Dec 2000
Location: Dallas, TX, AA 3MM EXP, WN
Posts: 1,808
Does A-List "status" get you access to the priority security lines at most airports?
I'm a pretty loyal 1K with United and I've avoided WN like the plague because of two major issues: 1) Reserved Seats and 2) not doing anything to make my travel (as a high revenue, frequent flyer) easier.
Number 1 has effectively been solved now, but the single biggest thing WN could do to make my life easier is give me access to the short security lines with A-List status, like my 1K status on United does.
I'm a pretty loyal 1K with United and I've avoided WN like the plague because of two major issues: 1) Reserved Seats and 2) not doing anything to make my travel (as a high revenue, frequent flyer) easier.
Number 1 has effectively been solved now, but the single biggest thing WN could do to make my life easier is give me access to the short security lines with A-List status, like my 1K status on United does.
#64
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
The fact that they will award 1.25 bonus credits for BS flights less than 750 miles is not good news ... this means they have implemented the ability to award only a quarter credit, and I'd be willing to bet some partners will take advantage of this very very soon.
#66
#67
Join Date: Sep 2007
Location: Phoenix, AZ
Programs: US Silver; WN A-List; Marriott Plat Premier
Posts: 448
BS -- What improvement is this
II'm neutral on this change. Business Select apparently offers three unique benefits over existing full-fares:
(1) Superior A boarding priority;
(2) Double credits on flights of 750 miles or more; 1.25 credits on flights less than 750 miles; and
(3) One free drink.
To me, as someone who frequently flies WN on full-fares for business, I can't imagine that the above benefits are worth the price premium unless the difference is $10 or less: (2) Double credits on flights of 750 miles or more; 1.25 credits on flights less than 750 miles; and
(3) One free drink.
- I already have plenty of free drink coupons so the $5 benefit of a free drink doesn't seem likely to be worth the increased fare (never mind in comparison to flying another airline like CO where my elite status plus a full-fare coach purchase will allow me to Y-up to first class and its free drinks at the time of booking).
- Since I exclusively fly WN on short-haul segments for business, the extra quarter credit isn't going to mean a whole lot to me. If you value a standard award at around $250, as I do, the quarter-credit bonus is worth a little over $4, and that's without considering whether you'd rather have the $4 in your wallet or in WN's pocket awaiting your future use.
- As for the superior A boarding, it only will matter if it is the difference between getting one of a very small handful of superior seats in either the bulkhead or exit row. Since there are apparently no guarantees of an A1 to A4 (or whatever) because the number of Business Select customers may very well exceed four on any given flight, the benefit may largely prove illusory to someone who is already an A-Lister or who was able to snag an A boarding pass via online check-in.
- Since I exclusively fly WN on short-haul segments for business, the extra quarter credit isn't going to mean a whole lot to me. If you value a standard award at around $250, as I do, the quarter-credit bonus is worth a little over $4, and that's without considering whether you'd rather have the $4 in your wallet or in WN's pocket awaiting your future use.
- As for the superior A boarding, it only will matter if it is the difference between getting one of a very small handful of superior seats in either the bulkhead or exit row. Since there are apparently no guarantees of an A1 to A4 (or whatever) because the number of Business Select customers may very well exceed four on any given flight, the benefit may largely prove illusory to someone who is already an A-Lister or who was able to snag an A boarding pass via online check-in.
#68
Join Date: Jul 2006
Location: Portland, OR
Programs: DL MM Gold
Posts: 1,676
If the drink coupon is "married" to the flight number and date, then they're worthless if you can't save them up to use on a suitable flight. Early morning commuting flights before customer visits aren't the time to be cashing in for a bloody mary.
#69
Original Member and FlyerTalk Evangelist
Join Date: May 1998
Location: Kansas City, MO, USA
Programs: DL PM/MM, AA ExPlat, Hyatt Glob, HH Dia, National ECE, Hertz PC
Posts: 16,579
#70
Join Date: Sep 2007
Location: Phoenix, AZ
Programs: US Silver; WN A-List; Marriott Plat Premier
Posts: 448
Here's the answer on getting priority boarding for last minute flights. Rule 7 below. So, if you standby or book last minute.....welcome to 23:59:591/2
Reserved boarding privileges will not be provided in instances where the Member’s reservation meets any of the following criteria: reservations booked less than 36 hours prior to scheduled departure; changes made to an existing reservation within 36 hours of a scheduled flight; standby travel on a different flight than what was originally confirmed; flights taken after a Member’s status expires from our A-List. Irregular operations may also affect a Member’s benefits on Rapid Rewards’ A-List boarding priority.
Reserved boarding privileges will not be provided in instances where the Member’s reservation meets any of the following criteria: reservations booked less than 36 hours prior to scheduled departure; changes made to an existing reservation within 36 hours of a scheduled flight; standby travel on a different flight than what was originally confirmed; flights taken after a Member’s status expires from our A-List. Irregular operations may also affect a Member’s benefits on Rapid Rewards’ A-List boarding priority.
#71
FlyerTalk Evangelist
Join Date: Dec 2002
Programs: UA Platinum MM; DL Silver; IHG Diamond Ambassador; Hilton Gold; Marriott Gold
Posts: 24,249
Here's the answer on getting priority boarding for last minute flights. Rule 7 below. So, if you standby or book last minute.....welcome to 23:59:591/2
Reserved boarding privileges will not be provided in instances where the Member’s reservation meets any of the following criteria: reservations booked less than 36 hours prior to scheduled departure; changes made to an existing reservation within 36 hours of a scheduled flight; standby travel on a different flight than what was originally confirmed; flights taken after a Member’s status expires from our A-List. Irregular operations may also affect a Member’s benefits on Rapid Rewards’ A-List boarding priority.
Reserved boarding privileges will not be provided in instances where the Member’s reservation meets any of the following criteria: reservations booked less than 36 hours prior to scheduled departure; changes made to an existing reservation within 36 hours of a scheduled flight; standby travel on a different flight than what was originally confirmed; flights taken after a Member’s status expires from our A-List. Irregular operations may also affect a Member’s benefits on Rapid Rewards’ A-List boarding priority.
The need for A-group protection is much less acute when it comes to taking a flight as originally booked that has been scheduled for a number of days, weeks, or months as prompt online check-in, if nothing else (i.e. a Business Select fare or A-List status), should still give the traveler a decent shot at an A. Where priority boarding protection is truly needed is when a high revenue customer needs to or wants to switch to a different flight on the day of departure. Apparently, Business Select is not the solution to this problem.
#72
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,625
(1) Superior A boarding priority;
(2) Double credits on flights of 750 miles or more; 1.25 credits on flights less than 750 miles; and
(3) One free drink.
To me, as someone who frequently flies WN on full-fares for business, I can't imagine that the above benefits are worth the price premium unless the difference is $10 or less:(2) Double credits on flights of 750 miles or more; 1.25 credits on flights less than 750 miles; and
(3) One free drink.
#73
Company Representative - Southwest Airlines
Original Poster
Join Date: Oct 2005
Location: Dallas, TX
Programs: Rapid Rewards--Official Southwest Airlines Spokesperson
Posts: 116
Wow – five pages in less than three hours has to be some kind of a record!
I noticed a few questions that keep coming up, so I wanted to provide a little clarification.
A-List status is determined on a rolling 12-month basis and by flight credits only. You can log into your account tomorrow and see how close you are to being added to our A-List. Also, we certainly value all our of Partners and all of those credits earned through our Partners… that’s why those credits still count towards Awards and count toward your Companion Pass!
If you’re on the A-List and book or change your reservation less than 36 hours before your flight, we cannot guarantee that we can reserve you the best available boarding pass – because of time zone changes and connecting passengers who print their boarding passes early. Inside of 24 hours, open checkin has begun and there is no way for us to set aside boarding passes for A-List Members. However, under normal operations, you can still upgrade to Business Select at the gate if that fare is still available.
Customers traveling on Business Select fares will get the first boarding passes, and Members of A-List will receive the best available boarding passes after that. While we can’t get into the nitty-gritty, A-List order is sorted by, number of revenue flights taken within the past 12 months among other things.
Hope this helps clear some things up!
I noticed a few questions that keep coming up, so I wanted to provide a little clarification.
A-List status is determined on a rolling 12-month basis and by flight credits only. You can log into your account tomorrow and see how close you are to being added to our A-List. Also, we certainly value all our of Partners and all of those credits earned through our Partners… that’s why those credits still count towards Awards and count toward your Companion Pass!
If you’re on the A-List and book or change your reservation less than 36 hours before your flight, we cannot guarantee that we can reserve you the best available boarding pass – because of time zone changes and connecting passengers who print their boarding passes early. Inside of 24 hours, open checkin has begun and there is no way for us to set aside boarding passes for A-List Members. However, under normal operations, you can still upgrade to Business Select at the gate if that fare is still available.
Customers traveling on Business Select fares will get the first boarding passes, and Members of A-List will receive the best available boarding passes after that. While we can’t get into the nitty-gritty, A-List order is sorted by, number of revenue flights taken within the past 12 months among other things.
Hope this helps clear some things up!
#74
Join Date: Apr 2001
Location: Phoenix, AZ
Programs: WN CP
Posts: 6,360
#75
Join Date: Apr 2001
Location: Phoenix, AZ
Programs: WN CP
Posts: 6,360
This goes back to FCfree's question upthread about bonus credits with Business Select. Those are flight credits, so do they shorten the number of actual flights required to earn A-List? I thought no, but from your reference to flight credits, it seems so.