In the aforementioned ATL incident, it also allowed me to proceed with the reservation, but I was denied at the counter by the system (with an offer from the agent to downgrade for a rate more than five times what I was paying).

I walked next door to Hertz who was more than happy to rent out an E-Class.

Hi huge,

I hope that my reply to your email was helpful. If you require anything further, please feel free to contact me directly.

Many thanks,

Gary Caudwell.

Hi mittencuh,

As previously mentioned, the minimum age for the PCAR category at Seattle Airport is 25. Therefore, if you are under 25, you would not be able to hire this vehicle category.

Sorry that I am not able to reply more in accordance to your wishes on this occasion. Please feel free to contact me if you require any further information.

Many thanks,

Gary Caudwell.

Applied for the Sixt status match a couple of weeks ago. At the time I was considering a trip to SEA in August, and a PCAR priced around $800. Was looking for 8 PM 1 August to 8 AM 18 August. I've now confirmed the trip and have gone to the Sixt site to book and the same car is over $200 more. Is it possible that the discounts associated with my account have disappeared or is this just a 25% increase in rates between 11 weeks and 9 weeks out?

Hi jonzyw,

Please could you send me a copy of your HHonors card, along with your Sixt Express card number, directly to [email protected] and I will be happy to apply the relevant upgrade.

Many thanks,

Gary Caudwell.

Hi Microwave,

Our rates are subject to availability, so an increase in price during the past 2 weeks is quite likely.

However, please could you send me a private message with your Sixt Card number, so that I can check that everything is set up properly in order to provide you with all of the benefits associated with the card?

I look forward to hearing from you soon.

Many thanks,

Gary Caudwell.

Help needed - Sixt Canary Wharf
 

Hello Gary and Tom,

I have seen you help many other Sixt customers around here so hopefully you will be able to rectify this awful experience I had recently at the Canary Wharf Branch.

I went online about a week ago to book a small/basic car for the end of May holiday. I saw then that you have a Canary Wharf Branch and having decided that the price was good I went ahead and booked the car for 3 days only to regret it few days later. There are basically 2 problems I faced and I'll divide them in 2 sections below as they are not necessarily connected:

- Canary Wharf Branch
You have no branch in Canary Wharf and that would not have been an issue if you actually fulfilled the promise you have during/after the booking process on paying for the cab fare from Canary Wharf to the Bow branch. Having accepted the payment for when I went to collect the car, I felt not only misled but also out of pocket having to pay for a cab fare back after returning the car to the branch and being told by staff that they could not and would not pay for the cab back to Canary Wharf.

I have the email confirmation of when I made the booking stating that you would pay for that and also confirmation on the Sixt webpage that you are still promising your customers you would do that as of today:
"When you arrive to London Canary Wharf, please transfer to our Sixt branch London Bow, 411 Wick Lane, London E3 2JG, by taxi. Your Sixt vehicle will be ready for you there! Please bring us the taxi receipt and we will refund you the transfer cost."

You would be aware that Advertising Standards will agree that your advertising is misleading and you were in breach of a promise when staff at Sixt Bow refused to pay for the fare back to Canary Wharf when I returned my car.


- Documents needed to rent a car
On my confirmation email it was stated that I needed an ID + driving license with countepart + credit card to be able to retrieve the car.
A day before the rental commenced I received and email from Mr Farid Ahmed stating that in addition to all of those above I need to bring my passport and also 2 forms of proof of address and that none of them could be printouts of pdf bills. Now unfortunately I do not have my passport with me as I am renewing it right now so could only bring my national ID (which is also a driving license from another country) but I could not provide an original bill as I do all of it online and need at least a week of notice before being able to get anything over the post. When I called to check this would be ok Mr Farid kept pointing out that your T&Cs stated that I needed this extra security measures but in fact that is not true - both your confirmation email and you T&Cs state clearly that when paying with a credit card you do not need those extra bits. When I came to collect the car at the branch I was greeted by another employee that was very helpful but when Mr Farid saw that I was showing both my British driving licence and my other national one (this one as pure proof of ID) he did not agree I had enough proof of address or ID! I had to keep discussing with him for a while and when I actually showed the email he let me go as "an exception" but I felt quite disrespected. Please have your team trained on what is really on T&Cs and what is not. They cannot and should not make their won rules, particularly rules as theses ones that do not make any sense at all (seriously, who has all paper/statements sent home nowadays?).


I am really sorry about the log post but this experience was extremely distressing for me. I had all the necessary paperwork and have not asked for anything that was not promised by Sixt in writing to me. I now want at least a refund from my cab fare back to Canary Wharf and also think you should change your online system. If you do not have a branch in Canary Wharf you should not advertise your services as if there is one. Could you help?

Thank you very much

In that case I suggest you do as you say and stick with Avis for now.

Sixt, and pretty much every major rental company, have these restrictions in place for good reasons.

Well, the biggest category you can book at your age would be CWMR/ CWAR, basically a Golf Estate or Focus Estate.

You cannot book anything larger. You may however end up in something larger, but this is entirely at the discretion of the station where you pick the vehicle up from.

FYI, an A3 5-door is really not very much smaller than an A4.

If it's loadspace, rent a van instead ;)

I've sent you a PM with my details. My thinking regarding the change in prices is that it is close to the "up to 15% discount" that is a published benefit of the Sixt Platinum card, hence my thought that the discount wasn't properly pricing. I appreciate your help!

Hi MrsRS,

Thank you for your post and your email with further information regarding your reservation details.

Once I have investigated your complaint, I will contact you again directly with a resolution.

In the meantime, if you require anything further, please feel free to contact me.

Many thanks,

Gary Caudwell.

Hi,

I am now for the first time renting from sixt, as opposed to AVIS before. This because I have heard quite som good stories about Sixt here in Oslo.

The only thing that confuses me is how to make use of my discounts? I have sixt gold via a promotion and in addition hold an AMEX platinum CDP and am Club Carlson Gold. One of those three should get me a discount on the regular internet rate.

However: Once i logon with my Sixt Gold Card, no price change whatsoever appears in the list. The cdp code from my Amex apparently requires a password with it, which I never got. The Club Carlson Card I assume I will have to make use of at the counter. I know that the discounts cant be combined, but I would like to know how to make use of them online. This appears to be way easier with AVIS...

thank you.

Hi jamesclandestine,

I am sorry to hear of the difficulty you have experienced when attempting to obtain your Gold Card discount.

Please could you send me a private message with your card number, and I will be happy to check that everything is set up properly in order to receive the applicable discount.

I look forward to hearing from you soon.

Many thanks,

Gary Caudwell.

Gary,

Thanks for all of your help on this forum. I have a few methods which may qualify me for upgraded Sixt status. They are Amex Plat (U.S. issued), SPG gold, Club Carlson gold, or Hilton gold. Which should I use and how do I go about sending the info?

spain to france
 

Gary,

Looking to hire a car in spain ( Reus airport on the 28th June at 12am ) and drop it off at Bordereaux Airport on the 27th July at 4pm. 2 adults and 2 kids. Clean licence and 43 years old

Are you able to provide a quote

cheers
brian