2011 - 2021: How likely are waitlisted awards to clear?
Jul 21, 2019, 8:57 pm
#1846
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,739
Dropping should be fine in that case. Just requires a reissue and in this casle you should request a change fee waiver. They can't say more than no.
Jul 23, 2019, 12:05 am
#1847
Join Date: Feb 2017
Posts: 50
Cleared F 2x SQ 11 (LAX - NRT Confirmed, NRT - SIN WL) 3 days prior to departure
Jul 31, 2019, 10:04 pm
#1848
Join Date: Jun 2017
Posts: 2,282
Checking through some destinations and some saver seats are available for immediate confirm for 14/aug.
now still can do waitlist for flight between 1-13 August.
for 14/aug, mostly see only advantage waitlist. (Saver waitlist seem to be blank out for 14/8)
edit: for SQ231 to Sydney 14/8, 2 saver business available for immediate confirm. But if you choose 3-6 paxes, you are able to waitlist. But not sure whether it will clear (or when it will be cancelled). So apparently still can do waitlist for saver on 14/8.
Aug 2, 2019, 6:03 pm
#1849
Join Date: Oct 2011
Posts: 10
Waitlist closed?
I'm looking to see if an additional seat might open up in Business Class (I) on IAH-MAN in a couple of weeks (currently confirmed into Premium Economy), with my wife and 2.5 yo son confirmed in Business Class on the same flight. Worst case we'll end up flying on the same flight, just not sitting together. When I called to reserve, searching for 3 passengers was showing Waitlist available, but searching for 2 showed seats available in Saver, so went ahead and grabbed the 2. But upon confirming those, the agent said there are no more seats available, even to waitlist. And now, the agents say the waitlist is "closed". Can't even find more seats for my family in premium economy (that's closed too).
What does that essentially mean? I've been able to book into first class in Feb/Mar 2-3 days before departure, where I had a confirmed booking in Suites Advantage (so moved to Suites Saver) and from Business to First on one other segment - it was waitlisted in the saver segment though from what I remember in both cases where I was able to confirm.
Is it mostly a lost cause at this point? As in, things could change if there are cancellations, but is there any other way I could move up to Business on that flight?
edit: (seems identical to the post above by sbs2716g)
What does that essentially mean? I've been able to book into first class in Feb/Mar 2-3 days before departure, where I had a confirmed booking in Suites Advantage (so moved to Suites Saver) and from Business to First on one other segment - it was waitlisted in the saver segment though from what I remember in both cases where I was able to confirm.
Is it mostly a lost cause at this point? As in, things could change if there are cancellations, but is there any other way I could move up to Business on that flight?
edit: (seems identical to the post above by sbs2716g)
Last edited by nash_d; Aug 2, 2019 at 6:21 pm
Aug 3, 2019, 6:34 am
#1850
Join Date: Jul 2004
Posts: 4,541
no way you can add another segment to a already ticketed booking, stopover or layover or not, the stupid married segments nonsense prevails. all segments has to be ticketed at the time of booking
next time in future when you encounter 2. and 3. take a screenshot of the screen that shows the availability and not waitlist, screenshot all the way to the payment page for 2. and 3., call up the singapore call centre send in all the screenshots to them to book as a dps-sin-100 usd dollar stopover (if saver) (if advantage free stopover)-jfk . if you are booking as a LAYOVER, then yes there is a certain quota sq allows for dps-sin-jfk
trust me there are huge differences in what the indian call centre can see, and what the singapore call centre can see, and what we local singapore people can see from home on the lame website
next time in future when you encounter 2. and 3. take a screenshot of the screen that shows the availability and not waitlist, screenshot all the way to the payment page for 2. and 3., call up the singapore call centre send in all the screenshots to them to book as a dps-sin-100 usd dollar stopover (if saver) (if advantage free stopover)-jfk . if you are booking as a LAYOVER, then yes there is a certain quota sq allows for dps-sin-jfk
trust me there are huge differences in what the indian call centre can see, and what the singapore call centre can see, and what we local singapore people can see from home on the lame website
1) DPSSIN/SINJFK Saver Suite award - changed date of DPSSIN to allow for a stopover, charged the fee, no problem. This was minutes after being denied by 3 of her colleagues (HUCA festival while sitting by the pool last night, enjoying the sunset).
2) SINJFK Advantage Business - added a DPSSIN that I was about to ticket through United, as myriad SQ agents told me the quota was full and we'd have to waitlist. No stopover charge due Advantage award.
So we're all set. Wish I had gotten the agent's name as I'd like to give her a shout out to senior management. I was just in such awe of finally succeeding, that it didn't occur to me. Though I did tell her she was the absolute best agent I had ever dealt with (wholly true).
Wish us luck in Bali, safe travels to all - Jamie
Aug 5, 2019, 6:39 am
#1851
Join Date: Jul 2003
Location: Miami
Programs: AA EXP (OW EME), Hyatt Globalist
Posts: 441
SQ FAQ mention that all waitlist departing 14/8 onwards will be cancelled if can’t confirm within 2 weeks of departure. So we should take it that the waitlist will be cancelled starting from today.
Checking through some destinations and some saver seats are available for immediate confirm for 14/aug.
now still can do waitlist for flight between 1-13 August.
for 14/aug, mostly see only advantage waitlist. (Saver waitlist seem to be blank out for 14/8)
edit: for SQ231 to Sydney 14/8, 2 saver business available for immediate confirm. But if you choose 3-6 paxes, you are able to waitlist. But not sure whether it will clear (or when it will be cancelled). So apparently still can do waitlist for saver on 14/8.
Aug 5, 2019, 8:14 am
#1852
Join Date: Jun 2017
Posts: 2,282
I wonder if the roll-out has been delayed? Today's the 5th and when looking at JFK-SIN for 8/15 and 8/16 I can still see wait-list bookable at Advantage level for Suites. I assume if they dropped wait-listed bookings within 14 days then logically you shouldn't be able to wait-list again? I did not have enough miles to select the award, and go to the next page, so maybe there could be a stop later in the process?
edit: checking for more destinations. Seem like SQ is not releasing saver waitlist for all fights within 14 days of departures (from 15/8 onwards flight). If saver seats is available, you can book immediate. Else SQ is asking you to waitlist advantage for those flights within 14 days (guess they are thinking that there are paxes who are desperate n willing to use to more miles).
Last edited by sbs2716g; Aug 5, 2019 at 8:30 am
Aug 6, 2019, 6:22 am
#1853
Join Date: Jul 2003
Location: Miami
Programs: AA EXP (OW EME), Hyatt Globalist
Posts: 441
UPDATE:
My waitlist JFK-SIN 8/19 was cancelled 8 PM yesterday, 8/5/19.
Waitlist still shows as an option when trying to book but after you select the waitlist, and go to the passenger detail page, it gives you an error message, when submitting the passenger info.
My waitlist JFK-SIN 8/19 was cancelled 8 PM yesterday, 8/5/19.
Waitlist still shows as an option when trying to book but after you select the waitlist, and go to the passenger detail page, it gives you an error message, when submitting the passenger info.
Aug 6, 2019, 11:44 am
#1855
Join Date: Jul 2003
Location: Miami
Programs: AA EXP (OW EME), Hyatt Globalist
Posts: 441
SQ FAQ mention that all waitlist departing 14/8 onwards will be cancelled if can’t confirm within 2 weeks of departure. So we should take it that the waitlist will be cancelled starting from today.
Checking through some destinations and some saver seats are available for immediate confirm for 14/aug.
now still can do waitlist for flight between 1-13 August.
for 14/aug, mostly see only advantage waitlist. (Saver waitlist seem to be blank out for 14/8)
edit: for SQ231 to Sydney 14/8, 2 saver business available for immediate confirm. But if you choose 3-6 paxes, you are able to waitlist. But not sure whether it will clear (or when it will be cancelled). So apparently still can do waitlist for saver on 14/8.
Aug 9, 2019, 6:19 am
#1856
Join Date: Apr 2007
Location: Anywhere
Posts: 6,576
That's not very helpful. Another example of poor appreciation of the customer journey via bad IT.
Aug 15, 2019, 6:31 pm
#1857
Join Date: Jul 2017
Posts: 32
edit: checking for more destinations. Seem like SQ is not releasing saver waitlist for all fights within 14 days of departures (from 15/8 onwards flight). If saver seats is available, you can book immediate. Else SQ is asking you to waitlist advantage for those flights within 14 days (guess they are thinking that there are paxes who are desperate n willing to use to more miles).
Aug 15, 2019, 6:40 pm
#1858
Join Date: Jul 2017
Posts: 32
Just closing the loop, and offering thanks to all that weighed in. On about my 18th HUCA, finally got a SIN-based agent that got everything fixed.
1) DPSSIN/SINJFK Saver Suite award - changed date of DPSSIN to allow for a stopover, charged the fee, no problem. This was minutes after being denied by 3 of her colleagues (HUCA festival while sitting by the pool last night, enjoying the sunset).
2) SINJFK Advantage Business - added a DPSSIN that I was about to ticket through United, as myriad SQ agents told me the quota was full and we'd have to waitlist. No stopover charge due Advantage award.
So we're all set. Wish I had gotten the agent's name as I'd like to give her a shout out to senior management. I was just in such awe of finally succeeding, that it didn't occur to me. Though I did tell her she was the absolute best agent I had ever dealt with (wholly true).
Wish us luck in Bali, safe travels to all - Jamie
1) DPSSIN/SINJFK Saver Suite award - changed date of DPSSIN to allow for a stopover, charged the fee, no problem. This was minutes after being denied by 3 of her colleagues (HUCA festival while sitting by the pool last night, enjoying the sunset).
2) SINJFK Advantage Business - added a DPSSIN that I was about to ticket through United, as myriad SQ agents told me the quota was full and we'd have to waitlist. No stopover charge due Advantage award.
So we're all set. Wish I had gotten the agent's name as I'd like to give her a shout out to senior management. I was just in such awe of finally succeeding, that it didn't occur to me. Though I did tell her she was the absolute best agent I had ever dealt with (wholly true).
Wish us luck in Bali, safe travels to all - Jamie
Aug 20, 2019, 7:05 pm
#1859
Join Date: Dec 2016
Programs: DL DM, UA MM, Hyatt Globalist, Marriott Titanium, Hertz Plat, Hilton Diamond
Posts: 97
Couple of data points. Had about 5 suites saver awards waitlisted starting on the 24th of this month from JFK to SIN. All were cancelled 2 weeks out except the 28th which ironically had the fewest number of seats at 4. Other dates were showing 7-9 seats available and were cancelled. No saver waitlist has shown up for any of the dates though several are immediately confirmable at Advantage.
I had a few for before the cutover on the 15th. Those did not cancel ahead of time and some still had Saver WL options inside of 2 weeks to departure.
After the 15th, all Saver WL has disappeared for everything I've searched. So I have the same experience as others. I did see a few immediately confirmable Saver bookings for SIN to PVG.
I did call and spoke with a very nice agent that said all she could say was each flight was case by case. Sounds like the phone agents are as confused about what's going on with inventory management as the rest of us.
I had a few for before the cutover on the 15th. Those did not cancel ahead of time and some still had Saver WL options inside of 2 weeks to departure.
After the 15th, all Saver WL has disappeared for everything I've searched. So I have the same experience as others. I did see a few immediately confirmable Saver bookings for SIN to PVG.
I did call and spoke with a very nice agent that said all she could say was each flight was case by case. Sounds like the phone agents are as confused about what's going on with inventory management as the rest of us.
Aug 23, 2019, 8:34 am
#1860
Join Date: Jul 2004
Posts: 4,541
Couple of data points. Had about 5 suites saver awards waitlisted starting on the 24th of this month from JFK to SIN. All were cancelled 2 weeks out except the 28th which ironically had the fewest number of seats at 4. Other dates were showing 7-9 seats available and were cancelled. No saver waitlist has shown up for any of the dates though several are immediately confirmable at Advantage.
I had a few for before the cutover on the 15th. Those did not cancel ahead of time and some still had Saver WL options inside of 2 weeks to departure.
After the 15th, all Saver WL has disappeared for everything I've searched. So I have the same experience as others. I did see a few immediately confirmable Saver bookings for SIN to PVG.
I did call and spoke with a very nice agent that said all she could say was each flight was case by case. Sounds like the phone agents are as confused about what's going on with inventory management as the rest of us.
I had a few for before the cutover on the 15th. Those did not cancel ahead of time and some still had Saver WL options inside of 2 weeks to departure.
After the 15th, all Saver WL has disappeared for everything I've searched. So I have the same experience as others. I did see a few immediately confirmable Saver bookings for SIN to PVG.
I did call and spoke with a very nice agent that said all she could say was each flight was case by case. Sounds like the phone agents are as confused about what's going on with inventory management as the rest of us.
Solution? Booked EWRSIN instead. Won't be a second class citizen, and no stress related to the ongoing waitlist drama. Just have to get SQ to release a bassinet seat so I have somewhere for my feet.
Safe travels to all - Jamie