FAQ for Continental, OnePass and Life's Greater Mysteries
#46
Original Poster
Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
When will my Onepass miles expire?
Official Onepass Mile expiration statement:
According to the Continental Onepass Member Advisory page the following official conditions exist as of 12/2007: Miles currently have no expiry date; however, Continental Airlines reserves the right to impose expiry limits or terminate the OnePass program, thus terminating your ability to claim rewards.
Official caveat aka Inactive Membership:
Immediately below the "no expiry" date statement you can find the Inactive Membership section which states:
If no mileage is deposited in your account for 18 consecutive months, your membership may be cancelled, and your miles may be forfeited. To keep your account active, you can earn mileage with a variety of airline, non-travel and shopping partners. Please visit the Earn Miles section of this site for a full list of earnings partners.
How to keep your account active:
Any activity will reset your account's activity date. This does not just include flying and accumulating miles, but performing any of the partner activities as well. This includes but is not limited to hotel stays, car rentals, online purchases, and miles credited via a linked credit card. Third party mileage offers and incentive programs such as E-rewards/E-miles and other activities that deposit miles will also reset your activity date.
NOTE: The official statement lists deposits not withdrawals. Using miles does not count as activity officially.
NOTE: Mileage expiration is currently not enforced. However this may change at ANY time and you should plan accordingly.
According to the Continental Onepass Member Advisory page the following official conditions exist as of 12/2007: Miles currently have no expiry date; however, Continental Airlines reserves the right to impose expiry limits or terminate the OnePass program, thus terminating your ability to claim rewards.
Official caveat aka Inactive Membership:
Immediately below the "no expiry" date statement you can find the Inactive Membership section which states:
If no mileage is deposited in your account for 18 consecutive months, your membership may be cancelled, and your miles may be forfeited. To keep your account active, you can earn mileage with a variety of airline, non-travel and shopping partners. Please visit the Earn Miles section of this site for a full list of earnings partners.
How to keep your account active:
Any activity will reset your account's activity date. This does not just include flying and accumulating miles, but performing any of the partner activities as well. This includes but is not limited to hotel stays, car rentals, online purchases, and miles credited via a linked credit card. Third party mileage offers and incentive programs such as E-rewards/E-miles and other activities that deposit miles will also reset your activity date.
NOTE: The official statement lists deposits not withdrawals. Using miles does not count as activity officially.
NOTE: Mileage expiration is currently not enforced. However this may change at ANY time and you should plan accordingly.
Last edited by Continental FAQ; Dec 13, 2007 at 11:55 am
#47
Original Poster
Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
Can I buy OnePass miles?
Buying OnePass miles:
You can buy miles to top off your account to get you a travel or upgrade award. The link is found under the Travel Rewards page:
Purchase up to 25% of the miles needed for any OnePass reward on Continental Airlines requiring at least 20,000 miles. Please keep in mind that:
Note that the pre-tax cost of purchased miles is approximately 3.2 cents per mile. You should factor this into your calculations whether it is worth purchasing the miles or acquiring them through other channels (partner offers, etc.).
You can buy miles to top off your account to get you a travel or upgrade award. The link is found under the Travel Rewards page:
Purchase up to 25% of the miles needed for any OnePass reward on Continental Airlines requiring at least 20,000 miles. Please keep in mind that:
- Miles are purchased in 1,000-mile increments at $32 (plus tax) per increment and are non-refundable.
- You need to purchase miles at the time your travel reward is ticketed.
- Use your credit card for convenient mileage purchase payment when redeeming online or requesting a reward over the phone. (This option does not apply to International Airline Partner rewards or promotional rewards.)
- You also may be required to pay taxes assessed on such purchases.
Note that the pre-tax cost of purchased miles is approximately 3.2 cents per mile. You should factor this into your calculations whether it is worth purchasing the miles or acquiring them through other channels (partner offers, etc.).
Last edited by Continental FAQ; Dec 13, 2007 at 11:56 am
#48
Original Poster
Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
What is the Continental Travel Club?
The Continental.com Club
The Continental.com Club is offered through the Continental website. For the $25 annual fee you will receive a $5 credit for every flight booked on the Continental website. This credit may then be applied to future flights.
If you book more than 5 flights with Continental during a 12 month period you will earn enough credits to off-set the fee plus give you a discount on further trips. Membership is on a rolling 12 month basis depending on your joining date.
Missing credits
Note that you must be signed into your account when booking the flight on the website in order to receive the credit. If your credit has not posted after the flight is completed you will need to contact the Continental.com electronic support desk at 1-800-300-1547 to have the credit retroactively applied to your account.
Note that if they are unable to access your reservation they will be unable to apply a credit immediately and will need to submit it for processing which may take up to 7-10 days.
Last edited by Continental FAQ; Oct 5, 2010 at 9:55 am
#49
Original Poster
Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
Partner Upgrades
Can I upgrade my seat on a flight operated by a partner?
The short answer is that it depends. Currently only one partner officially offers upgrades on all fares for OnePass members, Copa (CM).
As part of the Star Alliance Upgrade program OnePass members can redeem miles for a single cabin upgrade on select *A partners. Such upgrades can only be redeemed from C, D, Y or B fares.
Currently the *A partners participating in the Upgrade program are:
Copa
For Copa, upgrades are handled exactly the same as a regular Continental flight, as they share the same program. This means that all mileage upgrades are handled through Continental's reservations desk and the upgrade costs are based on the appropriate charts, including Series 5, Series 5a, Series 7, Series 7c and Series 7D. It should be noted that the Series 7* awards, which cover upgrades wholly south of the United States are limited to certain fare classes for non-Elite passengers, similar to the Series 0 reward:
In addition to mileage upgrades, CO elite passengers on Copa flights will be upgraded automatically based on the EUA process and companions can be upgraded at the airport following the appropriate rules.
Star Alliance UpgradesFor Copa, upgrades are handled exactly the same as a regular Continental flight, as they share the same program. This means that all mileage upgrades are handled through Continental's reservations desk and the upgrade costs are based on the appropriate charts, including Series 5, Series 5a, Series 7, Series 7c and Series 7D. It should be noted that the Series 7* awards, which cover upgrades wholly south of the United States are limited to certain fare classes for non-Elite passengers, similar to the Series 0 reward:
Originally Posted by T&C
Select Economy Fares not available on Copa Airlines. No connections allowed in the U.S. Non-elite OnePass members can only upgrade from H, K, N, B. Waitlisting is not permitted.
As part of the Star Alliance Upgrade program OnePass members can redeem miles for a single cabin upgrade on select *A partners. Such upgrades can only be redeemed from C, D, Y or B fares.
- Upgrades are valid only on participating Star Alliance carriers.
- Upgrades are valid for the next higher class of service; double upgrades are not permitted.
- On three cabin aircraft, you may upgrade from paid Economy to Business or from paid Business to First.
- On two cabin aircraft, you may upgrade from paid Economy to Business or First, depending on the service offered by the operating carrier.
- Star Alliance Upgrade Awards are available on all participating Star Alliance carriers.
- These upgrades are charged per segment, not per direction
- Upgrades are only available on tickets booked in C, D, Y, and B fare buckets.
- You must be booked on the code of the carrier operating the flight. Codeshare flights cannot be upgraded under the *A program.
- Waitlisting and airport standby for awards is not permitted.
- Cancellation of an upgrade will cancel the entire flight segment.
- The maximum number of customers who can be upgraded on a single itinerary for a Star Alliance Upgrade Award is four.
Currently the *A partners participating in the Upgrade program are:
- Air China
- Air New Zealand
- ANA
- Asiana Airlines
- Austrian
- Continental Airlines
- LOT
- Lufthansa
- Scandinavian Airlines
- Shanghai Airlines
- Singapore Airlines
- SWISS
- TAP Portugal
- THAI
- Turkish Airlines
- United
Last edited by Continental FAQ; Oct 5, 2010 at 9:58 am
#50
Original Poster
Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
How Can I Check Seat Inventory and Routing Rules?
Free Services
PTTravel - offers the ability to query the basic fare buckets on the major airlines. Quick, simple, easy, free. PTTravel is based on a web interface.
SeatCounter - SeatCounter offers a similar interface and details as PTTravel. It is also web-based and free.
Paid ServicesSeatCounter - SeatCounter offers a similar interface and details as PTTravel. It is also web-based and free.
ExpertFlyer - offers the ability to query the basic fare buckets and limited reward buckets, review filed fares, review routing rules, display seat maps, plus a few others. ExpertFlyer is based on a web interface.
the KVS Tool - offers the ability to query the basic fare buckets and limited reward buckets, review filed fares, review routing rules, display seat maps, plus a few others. Currently the KVS tool is based on a PC platform (ergo you'll need to have access to a PC to run it) but it does offer limited web support for queries.
the KVS Tool - offers the ability to query the basic fare buckets and limited reward buckets, review filed fares, review routing rules, display seat maps, plus a few others. Currently the KVS tool is based on a PC platform (ergo you'll need to have access to a PC to run it) but it does offer limited web support for queries.
Last edited by Continental FAQ; Nov 19, 2008 at 7:29 pm
#51
Original Poster
Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
Getting Back Credit from Non-refundable Tickets
If I purchase a non-refundable ticket on Continental Airlines and then cancel it, how much flexibility will I have on using the credit?
There are a few things that you need to be aware of when it comes to getting credit from non-refundable tickets. Among them:
Assuming you've paid for a $1000 ticket that comes with a $150 change fee, you would pay an additional $150 to rebook the initial ticket. After accounting for the cost of a new ticket in your name(e.g. $200) a TCV would be issued for the remaining credit ($800, in this case). That remaining credit can be used over the one year life of the TCV for as many purchases as you can draw it out over, and those purchases can be for tickets in any name.
Up until late 2007 TCVs were one-shot deals. The current policy took effect on November 12, 2007.
If you have a non-refundable ticket in someone else's name that you want to use, the most cost-effective way to do so is to find the cheapest intra-Texas flight you can. Book one of those as a one-way, paying the change fee and using ~$50-80 of the credit value. That will leave you the balance to use for booking in your name (or a 3rd party's). Check for city pairs where CO competes with WN for the cheapest options. IAH-AUS/SAT are often pretty low.
- You pay the change fee as an additional payment; it is not deducted from the value of the ticket.
- The change fee is paid when you book the new flight, but you have to call to cancel the old one prior to the old departure.
- You must book a new ticket under the same name as the original ticket. This new ticket can be for any price.
- Should the new ticket value be lower than the original ticket value the residual credit will be issued as a TCV.
- The residual TCV value can be used to book as many tickets as you want for any passengers (not just the original name).
Assuming you've paid for a $1000 ticket that comes with a $150 change fee, you would pay an additional $150 to rebook the initial ticket. After accounting for the cost of a new ticket in your name(e.g. $200) a TCV would be issued for the remaining credit ($800, in this case). That remaining credit can be used over the one year life of the TCV for as many purchases as you can draw it out over, and those purchases can be for tickets in any name.
Up until late 2007 TCVs were one-shot deals. The current policy took effect on November 12, 2007.
If you have a non-refundable ticket in someone else's name that you want to use, the most cost-effective way to do so is to find the cheapest intra-Texas flight you can. Book one of those as a one-way, paying the change fee and using ~$50-80 of the credit value. That will leave you the balance to use for booking in your name (or a 3rd party's). Check for city pairs where CO competes with WN for the cheapest options. IAH-AUS/SAT are often pretty low.
Last edited by Continental FAQ; Jun 18, 2008 at 5:43 pm
#52
Original Poster
Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
Checked Baggage Policies
What are the fees that Continental charges?
There are several different categories of fees that Continental assesses for checked luggage. Most notably, Continental has recently instituted charges for checking one or two bags on most flights that they operate. In addition there are fees for additional bags beyond the first two and for oversize or overweight bags.
First Bag Fee - $25
This fee applies to travel ticketed in the economy cabin for trips within the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada.
Second Bag Fee - $35
This fee applies for customers checking a second bag when traveling on Economy fare tickets for travel within the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada. It also applies when traveling on Economy fare tickets purchased for travel between Mexico, Caribbean, Central and South America (excluding Brazil) and the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada.
As of some point in 2009 a $50 fee for checked bags went into effect for most TATL travel.
Note that a discount of $3-5 can be realized by paying the charge for the bag during the OLCI process in many cases.
Excess Baggage Fees - $100-$150
For each bag after the first two the fees are rather more significant. For most destinations in the Americas the fee is $100 for each of the next three bags checked (so a max of 5 bags). For Transatlantic travel the fee is $150 per extra bag.
Oversize/Overweight Baggage Fees - $50-$300
How can I avoid these charges?First Bag Fee - $25
This fee applies to travel ticketed in the economy cabin for trips within the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada.
Second Bag Fee - $35
This fee applies for customers checking a second bag when traveling on Economy fare tickets for travel within the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada. It also applies when traveling on Economy fare tickets purchased for travel between Mexico, Caribbean, Central and South America (excluding Brazil) and the 50 U.S., Puerto Rico, U.S. Virgin Islands and Canada.
As of some point in 2009 a $50 fee for checked bags went into effect for most TATL travel.
Note that a discount of $3-5 can be realized by paying the charge for the bag during the OLCI process in many cases.
Excess Baggage Fees - $100-$150
For each bag after the first two the fees are rather more significant. For most destinations in the Americas the fee is $100 for each of the next three bags checked (so a max of 5 bags). For Transatlantic travel the fee is $150 per extra bag.
Oversize/Overweight Baggage Fees - $50-$300
- Checked baggage over 50 lbs (23 kg) and not exceeding 70 lbs (32 kg) will be charged at the rate of $50 per piece. This applies to every bag checked, including the first two.
- For travel within the Americas, checked baggage exceeding 62 linear inches (157 cm) (total length + width + height) will be charged at the rate of $100 per piece.
- For Transatlantic travel checked baggage between 62 and 80 linear inches (157 cm) (total length + width + height) will be charged at the rate of $150 per piece.
- For Transatlantic travel checked baggage exceeding 80 linear inches (157 cm) (total length + width + height) will be charged at the rate of $300 per piece.
- In all cases, baggage larger than 115 linear inches (292 cm) or heavier than 70 pounds (32 kg) will be refused for carriage.
Destination
Sporting Gear- Flights to most foreign destinations (except Canada, Puerto Rico and the U.S. Virgin Islands) are exempt from the first bag charge.
- Flights to some foreign destinations (except Mexico, Caribbean, Central and South America excluding Brazil, Puerto Rico, U.S. Virgin Islands, Canada and Europe) are exempt from the second bag charge. Specifically, passengers between the United States (excluding Hawaii) and destinations in Israel, India, China and Japan may check two bags up to 50 pounds (23 kg) each for no additional charge.
- Flights to Brazil allow baggage weights up to 70 pounds (32 kg) without any overweight fees for the first two bags checked.
- OnePass Silver Elite members (and other *S members) are exempt from paying base fees for the first two bags that they check. Each of the first two bags can be up to 50 pounds (23 kg). This exemption does not cover oversize baggage fees (max is still 62 linear inches).
- OnePass Gold and Platinum Elite members (and other *G members) are exempt from paying base fees for the first three bags that they check. Each of the first three bags can be up to 70 pounds (32 kg). This exemption does not cover oversize baggage fees (max is still 62 linear inches).
- Passengers who are ticketed with the first segment for the flights that they are checking in for in the First or BusinessFirst cabin are exempt from paying base fees for the first two bags that they check. Each of the first two bags can be up to 50 pounds (23 kg). This exemption does not cover oversize baggage fees (max is still 62 linear inches).
- Passengers who are ticketed with any segment for the flights that they are checking in for in the First or BusinessFirst cabin are exempt from paying base fees for the first two bags that they check. Each of the first two bags can be up to 50 pounds (23 kg). This exemption does not cover oversize baggage fees (max is still 62 linear inches).
- Customers traveling on full-fare economy (Y) class tickets are also exempt from paying these base fees for their first two checked bags.
Note: If you are confirmed in economy class at the time you check your bag and are subsequently upgraded to F/BF the fee paid is not refundable.
- Active military personnel traveling on official orders are exempt from paying fees for their first three bags, each of which may be up to 70 pounds and 115 linear inches.
- Continental Airlines Presidential Plus credit card holders are exempt from paying the base fees for their first two bags that they check. Each of these bags can be up to 50 pounds and 65 linear inches. Customers traveling with the primary cardmember will also get their applicable baggage fees waived if they are listed in the same reservation and check in at the same time. This exemption will not apply to group reservations including 10 or more customers.
- Continental Airlines Chase primary credit and debit cardmembers are exempt from paying the base fees for their first bag that they check. This bag can be up to 50 pounds and 65 linear inches. Customers traveling with the primary cardmember will also get their applicable baggage fees waived if they are listed in the same reservation and check in at the same time. This exemption will not apply to group reservations including 10 or more customers.
- Passengers traveling on the same reservation as an Elite passenger are exempt from base fees for their first two checked bags. If a reservation is split to allow for thet upgrade of the elite passenger the companions on the split ticket are still eligible for the free baggage allowance. If the CSR challenges this the details can be reviewed in the DRS by reading the section GG BAG 2ND.
- Wheelchairs can be checked at no charge.
- When traveling with a child, a car seat or stroller may be checked as the first or second bag free of charge.
Continental charges money for some gear and not for others. Check out their sporting good checked baggage details page for more information on this.
Where can I find more information about the fees?There are a number of resources available, including the co.com site and a couple threads (#1, #2) on FlyerTalk about these fees.
What other things (non-fee related) do I need to be aware of?Baggage Embargo Dates/Destinations
Continental has a number of destinations where excess or oversize baggage is not permitted, even if you're willing to pay extra. Most of these destinations are in the Caribbean, Mexico and Latin America and Micronesia. Pay very close attention to the dates and defined limits on this list if you are planning on checking luggage to one of these destinations, as these embargo rules are rarely waived.
Continental.com Baggage Embargo Details
CoEx Itineraries
In addition to the Baggage Embargo, itineraries including travel on Continental Express may have different limits. Contact Continental if there are concerns about such an itinerary.
Baggage check-in times
Baggage can be checked no earlier than 4 hours prior to initial departure. In most cases baggage must be checked no later than 30 minutes from departure for domestic flights and no later than 60 minutes from departure for international flights. A limited number of cities (LAS, TPA, MCO, PHL, DEN, ATL, LAX and PSE) require bags to be checked no later than 45 minutes prior to departure.
Short-checking or checking bags mid-itinerary
Like most other airlines Continental will not allow you to tag a bag to a connection point short of your destination. The exception to this is itineraries that are trips where the connection is greater than 12 hours. In these cases it may be possible or required for the bags to be checked to the intermediate destination.
Assuming you have not exceeded your checked baggage limits it is generally possible to check additional bags during a layover. For an AUS-IAH-GRU itinerary this could allow one bag to be checked at AUS and another to be added in IAH if that was desired.
Any easy way to see all this data in a grid or something?
You betcha! Just click here and you'll see most the fees as defined by Continental.
Continental has a number of destinations where excess or oversize baggage is not permitted, even if you're willing to pay extra. Most of these destinations are in the Caribbean, Mexico and Latin America and Micronesia. Pay very close attention to the dates and defined limits on this list if you are planning on checking luggage to one of these destinations, as these embargo rules are rarely waived.
Continental.com Baggage Embargo Details
CoEx Itineraries
In addition to the Baggage Embargo, itineraries including travel on Continental Express may have different limits. Contact Continental if there are concerns about such an itinerary.
Baggage check-in times
Baggage can be checked no earlier than 4 hours prior to initial departure. In most cases baggage must be checked no later than 30 minutes from departure for domestic flights and no later than 60 minutes from departure for international flights. A limited number of cities (LAS, TPA, MCO, PHL, DEN, ATL, LAX and PSE) require bags to be checked no later than 45 minutes prior to departure.
Short-checking or checking bags mid-itinerary
Like most other airlines Continental will not allow you to tag a bag to a connection point short of your destination. The exception to this is itineraries that are trips where the connection is greater than 12 hours. In these cases it may be possible or required for the bags to be checked to the intermediate destination.
Assuming you have not exceeded your checked baggage limits it is generally possible to check additional bags during a layover. For an AUS-IAH-GRU itinerary this could allow one bag to be checked at AUS and another to be added in IAH if that was desired.
Any easy way to see all this data in a grid or something?
You betcha! Just click here and you'll see most the fees as defined by Continental.
Last edited by Continental FAQ; Oct 5, 2010 at 10:54 am
#53
Original Poster
Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
EU Rights for IDB's & VDB's
Note that these rules only apply to flights departing from the European Union. Flights going to the European Union are not covered.
NOTICE OF YOUR RIGHTS IN THE EVENT OF DENIED BOARDING, FLIGHT DELAY OR FLIGHT CANCELLATION DESCRIPTION OF YOUR RIGHTS
NOTICE OF YOUR RIGHTS IN THE EVENT OF DENIED BOARDING, FLIGHT DELAY OR FLIGHT CANCELLATION DESCRIPTION OF YOUR RIGHTS
This notice contains important information about your rights established by European Union regulation in the event that you have a confirmed reservation on a flight of greater than 3,500 kilometers/2175 miles distance and you are involuntarily denied boarding, or your flight is delayed beyond its scheduled departure time as described below or your flight is canceled.
Denied Boarding
If we reasonably expect to deny boarding on a flight, we are required to seek volunteers to surrender their reservation in exchange for benefits that the volunteer and we agree upon before we can involuntarily deny boarding to passengers. If there are insufficient volunteers, we can then involuntarily deny boarding to passengers. A passenger who is involuntarily denied boarding is entitled to the rights described below.
Flight Delay
When we reasonably expect that a flight will be delayed more than four hours, you are entitled to the rights described below.
Flight Cancellation
When a flight is canceled, you are entitled to the rights described below. We will also inform you of possible alternative transportation. We, however, are not obliged to provide you the flight cancellation compensation described below if:
DESCRIPTION OF YOUR RIGHTS
Right to Compensation
If you are involuntarily denied boarding or your flight is canceled, you are entitled to receive 600 in compensation from us. If, however, we offer you re-routing on an alternative flight that will arrive within four hours of the arrival time of the flight on which you were originally booked, your compensation can be reduced to 300. We will offer you with written agreement compensation via a travel voucher and/or other service, or other wise pay you compensation in cash, by electronic bank transfer, bank order or bank cheque.
Right to Reimbursement or Re-Routing
Right to Care
Other Rights Not Prejudiced
The foregoing rights apply without prejudice to any additional rights that you may have to further compensation. Compensation described in the notice may be deducted from such additional compensation.
Editors Note: This is based on a CO document revised 11/14/07
Denied Boarding
If we reasonably expect to deny boarding on a flight, we are required to seek volunteers to surrender their reservation in exchange for benefits that the volunteer and we agree upon before we can involuntarily deny boarding to passengers. If there are insufficient volunteers, we can then involuntarily deny boarding to passengers. A passenger who is involuntarily denied boarding is entitled to the rights described below.
Flight Delay
When we reasonably expect that a flight will be delayed more than four hours, you are entitled to the rights described below.
Flight Cancellation
When a flight is canceled, you are entitled to the rights described below. We will also inform you of possible alternative transportation. We, however, are not obliged to provide you the flight cancellation compensation described below if:
- you are informed of the cancellation at least two weeks before the scheduled time of departure;
- you are informed of the cancellation between two weeks and seven days before the scheduled time of departure and you are offered re-routing,
allowing you to depart no more than two hours before the scheduled time of departure and to reach your final destination less than four hours after
the scheduled time of arrival; - you are informed of the cancellation less than seven days before the scheduled time of departure and you are offered re-routing, allowing you to
depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled
time of arrival.
DESCRIPTION OF YOUR RIGHTS
Right to Compensation
If you are involuntarily denied boarding or your flight is canceled, you are entitled to receive 600 in compensation from us. If, however, we offer you re-routing on an alternative flight that will arrive within four hours of the arrival time of the flight on which you were originally booked, your compensation can be reduced to 300. We will offer you with written agreement compensation via a travel voucher and/or other service, or other wise pay you compensation in cash, by electronic bank transfer, bank order or bank cheque.
Right to Reimbursement or Re-Routing
- If you are denied boarding (whether voluntarily or involuntarily) or your flight is canceled, you are entitled to choose between:
- reimbursement within seven days, by the means described above in the “Right to Compensation” section, of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight no longer serves any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure at the earliest opportunity;
- re-routing under comparable transport conditions to your final destination at the earliest opportunity;
- re-routing under comparable transport conditions to your final destination at a later date at your convenience, subject to seat availability. If we offer you a flight to an airport alternative to that for which the booking was made where the town, city or region is served by several airports, we will pay the cost of transferring you from that alternative airport either to that for which the booking was made or to another close-by destination agreed with you.
- If your flight is delayed for at least five hours, you are entitled to a choice between re-route or reimbursement within seven days, by the means described above in the “Right to Compensation” section, of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight no longer ser ves any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure at the earliest opportunity.
Right to Care
- [*]
- [*]
Other Rights Not Prejudiced
The foregoing rights apply without prejudice to any additional rights that you may have to further compensation. Compensation described in the notice may be deducted from such additional compensation.
Last edited by Continental FAQ; Oct 5, 2010 at 10:56 am
#54
Original Poster
Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
What's currently on AVOD?
The 757-200 AVOD system selections as of 30 June 2009 are:
Movies
The movie options on the 772 as of 29 March 2011 are:
Movies
- Chitty Chitty Bang Bang - Classic
- College Road Trip - Family
- Confessionsof a Shopaholic - Comedy
- Edge of Love, The - Drama
- High Society - Classic
- Hotel for Doga - Family
- Madea Goes to Jail - Comedy
- New in Town - Comedy
- Paul Blart: Mall Cop - Comedy
- Pink Panthe 2 - Comedy
- Wild Child - Comedy
- Beautiful Mind, A - Drama
- Butch Cassidy and the Sundance Kid - Classic
- Devil Wears Prada, The - Comedy
- Dial M for Murder - Classic
- Incredibles, The - Family
- Jurassic Park - Action/Thriller
- Mary Poppins - Family
- Millions - Drama
- X-Men - Action/Thiller
- Arsenic and Old Lace - Classic
- Batman - Action/Thriller
- Bourne Supremacy, The - Action/Thriller
- Close Encounters of the Third Kind - Action/Thriller
- Diamonds are Forever - Action/Thriller
- Ferris Bueller's Day Offf - Comedy
- Gone with the Wind - Classic
- Harry Potter and the Sorcer's Stone - Family
- Harry Potter and the Chamber of Secrets - Family
- Harry Potter and the Prisioner of Azkaban - Family
- Harry Potter and the Goblet of Fire - Family
- Harry Potter and the Order of the Phoenix - Family
- Jaws - Action/Thriller
- Million Dollar Baby - Drama
- Mulan - Family
- Ray - Drama
- Romeo + Juliet - Drama (Clare Danes & Leo DiCaprio version)
- Spider-Man - Actoin/Thriller
- Wedding Singer, The - Comedy
- You've Got Mail - Comedy
- 30 Rock x2
- CSI x3
- CSI:Miami x2
- CSI:NY
- Eleventh Hour
- Everybody Hates Chris x2
- House x6
- Mad Men
- Monk
- Nature's Great Events
- Robin Hood
- Samantha Brown: Passport to Great Weekends
- Samantha Who?
- Most Outrageous Weddings Style Special
- The Big Bang Theory x2
- The Game
- The Mentalist
- The New Adventures of Old Christine x2
- The Office
- The Simpsons x4
- The Starter Wife
- The Suite Life of Zack and Codey
- 30 Days
- A Cook's Tour
- Biography x2
- Forbes 20 Cash Queens of Music
- Forbes Top 20 Young Royals
- Friends x3
- Ice Road Truckers x2
- Jamie at Home
- Jamie's Great Italian Escape
- Living it up with Patti LaBelle
- Really Big THings
- Scrubs x2
- Smithsonian Spotlight
- The Electric Proms - Paul McCartney
- Top Chef
- Annie Lennox - The Annie Lennox Collection
- Boney James - Send One Your Love
- Bruce Springstein - Working on a Dream
- Charlie Wilson - Uncle Charlie
- Chris Isaak - Mr. Lucky
- Derks Brothers - Feel That Fire
- Eliane Elias - Bossa Nova Stories
- Franz Ferdinand - Tonight: Franz Ferdinand
- India Arie - Testimony: Vol.2, Love & Politics
- Jake Owen - Easy Does It
- Jane Monheit - The Lovers, the Dreamers and Me
- Josh Groban - A Collection
- Kelly Clarkson - All I Ever Wanted
- KidzBop Kids - Kids Bop 15
- Lady Gaga - The Fame
- Mariah Carey - The Ballads
- Morrissey - Years of Refusal
- Pat Green - What I'm For
- Patti Austin - In & Out of Love
- Peter Cincotti - East of Angel Town
- Raul Malo - Lucky One
- Taylor Hicks - The Distance
- The Fray - The Fray
- Tony Bennett - Sings for Lovers
- Trapt - Only Through the Pain
- US - No Line on the Horizon
- Various Artists - Grammy Nominations 2009
- Various Artists - Love Songs Number 1s
- Various Artists - Slumdog Millionaire
- Various Artists - Unwind: The Essential Chill Collection
- Nat King Cole - The Very Best of
- Billie Holiday - Love Songs
- Tony Bennett - All-Time Greatest Hits
- Stevie Wonder - Innervisions
- Rolling Stones - Exile on Main Street
- The Police - Greatest Hits
- Prince - Purple Rain
- Marvin Gaye - What's Going ON
- The Doors - The Doors
- Santana - Santana
- U2 - The Joshua Tree
- The Who - Who's Next
- The Clash - London Calling
- Led Zeppelin - IV
- Hank WIlliams - 20 Gratest Hits
- Muddy Waters - His Best: 1947 - 1955
- Yo-yo Ma - The Essential (CD 1)
- John Coltrane - A Love Supreme
- WindhamHill Mix - 25 Years of Guitar Touch
- Bebel Giberto - Bebel Giberto
- AC/DC - Back in Black
- Aerosmith - Rocks
- Al Green - Greatest Hits
- Alicia Keys - The Diary of Alicia Keys
- Alison Krauss - Lonely Runs Both Ways
- Anita Baker - Giving You the Best That I Got
- Aretha Franklin - Aretha Now
- Astrud Gilberto - Astrud For Lovers
- BB King - Greatest Hits
- Billy Joel - 52nd Street
- Bobo Dylan - Highway 61 Revisited
- Bob Marley - One Love: The Very Best Of
- Bobby Barin - The Hit Singles Collection
- Bonnie Raitt - Nick Of Time
- Boston Baroque - Bach Complete Orchestral Suites
- Brad Paisley - Who Needs Pictures
- Brooks and Dunn - Brand New Man
- Bruce Springstein - Born in the USA
- Buck Owens - 21 #1 Hits: The Ultimate Collection
- Buddy Holly - Greatest Hits
- Celia Cruz - Mi Vida es Cantar
- Chaka Kahn - I Feel for You
- Charlie Parker - The Essential
- Chuck Berry - The Great Twenty-Eight
- Creedence Clearwater Revival - Chronical
- Crosby, Stills & Nash - Crosby, Stills & Nash
- Diana Ross & the Supremes - The #1s
- David Bowie - The Best of David Bowie
- Dean Martin - Dino: The Essential
- Diana Krall - When I Look in Your Eyes
- Dire Straits - Brothers in Arms
- Dixie Chicks - Wide Open Spaces
- Doobie Brother - Best of thte Doobies
- Duran Duran - Rio
- Dwight Yoakam - The Very Best Of
- Earth Wind Fire - Greatest Hits
- Ella Fitzgerald - Pure Ella
- Elton John - Goodbye Yellow Brick Road
- Elvis Presly - 30 #1 Hits
- Eric Clapton - Clapton Chronicle
- Fleetwood Mac - Rumours
- Frank Sinatra - Classic Sinatra
- G. Simon London - London VIolin Sound
- Garth Brooks - No Fences
- Guns & Roses - Appetite for Destruction
- Hall & Oates - The Very Best Of
- James Brown - The Best of
- James Taylor - Sweet Baby James
- Jimi Hendrix - Experience Hendrix: The Best Of
- John Lennon - Imagine
- Johnny Cash - At Folsom Prison
- Joni Mitchell - Court And Spark
- Julio Iglesias - Love Songs
- Keith Urban - Be Here
- Kenny Chesney - When the Sun Goes Down
- L.A. Philharmonic Orchestra - Hermann - Film Scores
- LL Cool J - Radio
- Louis Armstrong - What a Wonderful World
- Luis Miguel - Romance
- Luther Vandross - Greatest Hits
- Mackerras - Mozart Symphonies 40 & 41
- Madonna - Like a Virgin
- Marc Anthony - Marc Anthony
- Mariah Carey - Daydream
- Metallica - Metallica
- Michael Jackson - Thriller
- Miles Davis - Seven Steps to Heaven
- Neil Diamonf - The Essential
- Neil Young - Harvest
- Nirvana - Nevermind
- Norah Jones - Come Away With Me
- Otis Redding - The Very Best Of
- Patsy Cline - Gold
- Paul Simon - Graceland
- Pearl Jam - Ten
- PeteresnQuartet - Beethoven String Quartets
- Pink Floyd - Dark Side of the Moon
- Queen - A Night at the Opera
- Quincy Jones - Ultimate Collecction
- Ray Charles - The Very Best Of
- Rod Stewart - The Very Best Of
- SabineMeyer - Mozart Concerto
- Sade - Diamond Life
- Sammy Davis Jr. - The Wham of Sam
- Sara Evans - Born to Fly
- Simon & Garfunkel - Greatest Hits
- Sly & Family Stone - Greatest Hits
- Smokey Robinson & the Miracles - The Ultimate Collection
- Steely Dan - Aja
- Steevie Ray Vaughn - Texas Flood
- The Beach Boys - Pet Sounds
- The Beatles - Sargent Pepper's Lonely Hearts Club Band
- The Cure - Greatest Hits
- The Eagles - Their Greatest Hits
- The Jackson 5 - Greatest Hits
- The Three Tenors - The Three Tenors in Concert
- Tom Petty - Greatest Hits
- Toni Braxton - Ultimate Toni Braxton
- Van Halen - Van Halen
The movie options on the 772 as of 29 March 2011 are:
- Aakrosh
- Accidental Husband, The *
- All About Steve
- Amalfi
- Anatomy of a Murder
- Angus, Thongs and Perfect Snogging
- Anjaana Anjanni
- Any Given Sunday
- Avatar *
- Back-up Plan, The
- Badmaash Company
- Bayside Shakedown 2
- Bayside Shakedown 3 - Set the Guys Loose!
- Big Boss, The
- Birdcage, The
- Black Swan *
- Blind Side, The *
- Blue Valentine
- Broken Embrace
- Burlesque *
- Burning Plain, The
- Cadencia
- Cadillac Records
- Cars
- Chronicles of Narnia, The: The Voyage of the Dawn Treader *
- Close Encountes of the 3rd Kind
- Cloudy with a Chance of Meatballs *
- Coco Avant Chanel
- Confessions of a Shopaholic *
- Confucius
- Counterfeiters, The
- Crazy Heart
- Crimson Rivers, The
- Crossing Hennessy
- Curious Case of Benjamin Button, The
- Defiance
- Desperately Seeking Susan
- Detective Dee and the Mystery of the Phantom Flame
- Die Another Day
- District 9
- Disturbia
- Don Quixote (Chinese version)
- Dreamgirls
- Duchess, The
- Dulha Mil Gaya
- Eagle Eye
- Easy Rider
- Easy Virtue
- Echoes of the Rainbow
- Education, An
- Everyday is Valentine
- Fantastic Mr. Fox
- Fargo
- Fighter, The *
- FFighting Temptations, The
- Fireproof
- Fish Called Wanda, A
- Four Weddings & a Funeral
- French Connection, The
- Funny Girl
- Future X-Cops
- GHOST: In Your Arms Again
- Golmaal 3
- Gran Torino
- Guess Who's Coming to Dinner
- Gulliver's Travels *
- Harry Potter and the Deathly Hallows, Part 1 *
- He's Just Not That Into You
- Hitch *
- Hoax, The
- Horton Hears a Who! *
- Hot Summer Days
- Hot Tub Time Machine
- How Do You Know? *
- Hurt Locker, The
- Imagine That *
- In the Loop
- Informant!, The *
- Inglorious .......s
- Inkheart
- Into the Storm
- Jonah Hex
- Jonses, The *
- Julie & Julia *
- Just Wright *
- Killers *
- King of Masks, The
- King's Speech, The *
- Knock Out
- Kramer vs. Kramer
- Last Chance Harvey *
- Last King of Scotland, The
- Legend of the Fist: The Return of Chen Zhen
- Lightning Tree, The
- Little Fockers *
- Love in Disguise
- Magnificent Sever, The
- Mary and Max
- Master and Commander: Far Side of the World
- Messenger, The
- Michael Jackson: This Is It
- Milenge Milenge
- Minority Report
- More than a Game
- Mr. Brooks
- Much Ado About Nothing
- Music and Lyrics
- My Sister's Keeper
- Nanny Diaries, The
- Night at the Museum: Battle of the Smithsonian *
- No Problem
- Nodame Cantabile The Movie II
- Percy Jackson & the Olympians
- Perfect Wedding
- Princess and the Frog, The *
- Quantum of Solace
- Queen, The
- Rachel Getting Married
- Reader, The
- Robot
- SP The Motion Picture I
- Selena
- Sicilian Girl, The
- Sophie Scholl Die Letzen Tage
- Space Battleship Yamato
- Sunshine Cleaning
- Surrogates
- Taken *
- Tangled *
- Temple Grandin
- This is Spinal Tap
- Tony Bennett: The Music Never Ends
- Tooth Fairy *
- Tourist, The *
- Trainman
- Transformers
- Transsiberian
- Tron: Legacy *
- Tropic Thunder
- True Grit *
- Twilight
- Twilight Saga, The: Eclipse *
- Twilight Saga, The: New Moon *
- Ugly Truth, The
- Umizaru 3: The Last Message
- Up *
- Valentine's Day *
- Vicky Cristina Barcelona
- We Are Family
- When Harry Met Sally
- Wild One, The
- Year of the Dog
- Yogi Bear *
- Young Victoria, The
- Zero Focus
Last edited by Continental FAQ; Apr 2, 2011 at 3:10 pm
#55
Original Poster
Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
What are my options for flying standby?
Continental no longer offers a free standby option in the traditional sense (show up at the airport, ask, and hope that a seat is still empty when they are ready to close the door). Instead they have switched to a "Same Day Confirmed" (SDC) plan whereby your change request is confirmed in exchange for a fee in the majority of cases. So, how does it work?It is important to note that no customers are to be charged for SDC changes if at the connection point between two Continental flights and you are changing to an earlier connection. Should you run into trouble with an agent trying to charge you for such a change kindly ask them to reference GG SDC, line 118.
Here are some examples to help explain the rules:
The fee can be paid over the phone to a reservations agent, at a kiosk in the airport, online during the OLCI process, at the ticket counter or at a Customer Service Center. The fee can NOT be paid at the gate. Also, if there are seats available the OLCI and the kiosk will generally offer them to you.
The same fare bucket, not just the same cabin? That stinks!
Sure does, but there is some silver lining on that storm cloud. Assuming there are plenty of seats available to sell Continental will open up all the fare buckets prior to the flight. Specifically, there is a process that should open all the buckets around 3.5 hours prior to departure time. There may be other windows where the cheap buckets show up but this is the official one that Continental recognizes publicly.
What if my flight is delayed?
If your flight is delayed such that you will misconnect you are eligible to SDC for free to an earlier flight. Of course, when Continental doesn't update the outbound departure time even though the inbound is running 2 hours late you might be in a bind, but that is the official rule. Begging may help solve this problem.
Continental no longer offers a free standby option in the traditional sense (show up at the airport, ask, and hope that a seat is still empty when they are ready to close the door). Instead they have switched to a "Same Day Confirmed" (SDC) plan whereby your change request is confirmed in exchange for a fee in the majority of cases. So, how does it work?
- You must be within 24 hours of your scheduled departure time.
- There must be seats available in the same fare bucket (the actual fare bucket, not just the booked cabin) at the time of the request. If there are no seats available you can be listed as a standby and cleared at the gate. This still requires paying the fee. If you do not clear you are not charged.
- Changes are only available for the exact origin and destination airport. Connection points may be changed provided the new routing is permitted by the fare purchased.
- You must pay the SDC fee. This fee is $50 for most folks. Gold Elites pay $25 and Platinum Elites can SDC for free.
Here are some examples to help explain the rules:
- You are ticketed to fly EWR-ATL at 2pm on Thursday. You want to fly out Wednesday night. You are eligible to fly out on any flight after 2pm Wednesday (24 hour rule) and you can confirm that change starting at 2pm Wednesday for any flights within the next 24 hours. For an 8pm flight that means you would call at 2pm, pay the fee and then head to the airport.
- You are ticketed to fly EWR-ATL at 2pm on Thursday. You want to fly out Thursday night. You are eligible to fly out on any flight after yours as long as you can confirm the change prior to the actual departure time. This can be risky if you don't clear so be very careful! If you want to go on the 6pm flight Thursday you would be able to call at 6pm on Wednesday (24 hours prior) to request and confirm the change and to pay the fee.
- You are ticketed to fly AUS-IAH-TPA at noon on Friday (connecting flight departs at 2pm). You want to fly out at 8am on Friday and take the 10am connection. You can call starting at Noon on Thursday (24 hours prior) to confirm the change as you are within 24 hours of both flights' departure times.
- You are ticketed to fly BOS-CLE-ORD at noon on a Monday (connecting flight departs at 4pm). Just fly on United already.
But seriously, you want to fly on the 3pm departure connecting at 7pm. You can call starting at 3pm on Sunday (24 hours from the new flight) but you're also hampered by the connecting flight. In order to confirm the changes all the way through there must be seats open on the second flight as well and you will not be within 24 hours of that flight. There are two options. The first is to simply wait until 7pm to call. At that point you will be within 24 hours of both flights and eligible to confirm both immediately. The other (untested) option is to call and confirm for the first flight and standby for the second. According to the rules it should work, but it is untested and leaves you at the mercy of the agent. Either way you will pay the fee. - You are flying TXL-EWR-FLL. You have booked yourself a comfortable 4 hour layover in EWR to account for the chance of a visit to Gander. You arrive right on time thanks to the excellent fuel management of your skilled pilot and light headwinds. You're now through immigration and customs and still have 3:30 to kill. You just want to get home. You are eligible to switch to any flight between your arrival at EWR and your scheduled departure time FOR FREE, assuming space is available. This works because you are connecting and are at the connection point. Again, should an agent try to charge you for this change ask them to reference GG SDC, line 118.
The fee can be paid over the phone to a reservations agent, at a kiosk in the airport, online during the OLCI process, at the ticket counter or at a Customer Service Center. The fee can NOT be paid at the gate. Also, if there are seats available the OLCI and the kiosk will generally offer them to you.
The same fare bucket, not just the same cabin? That stinks!
Sure does, but there is some silver lining on that storm cloud. Assuming there are plenty of seats available to sell Continental will open up all the fare buckets prior to the flight. Specifically, there is a process that should open all the buckets around 3.5 hours prior to departure time. There may be other windows where the cheap buckets show up but this is the official one that Continental recognizes publicly.
What if my flight is delayed?
If your flight is delayed such that you will misconnect you are eligible to SDC for free to an earlier flight. Of course, when Continental doesn't update the outbound departure time even though the inbound is running 2 hours late you might be in a bind, but that is the official rule. Begging may help solve this problem.
Last edited by Continental FAQ; Mar 11, 2010 at 4:31 pm
#56
Original Poster
Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
Useful GG Codes
No one really knows what "GG" stands for (at least no one on FlyerTalk seems to), but the double G is the beginning of just about every useful command that Continental agents can enter on their systems to get information or otherwise learn something about the way that Continental's policies actually work. Generally there is a GG code and also a line number for the specific details of whatever rule or policy is in question. Here are a few of the more useful (and publicly known) codes.Other useful codes/commands
Not everything is actually found with a GG code. Sometimes there are other things that the agents need to do for customers. Here are some tricks/shortcuts to help the agents make them happen.
No one really knows what "GG" stands for (at least no one on FlyerTalk seems to), but the double G is the beginning of just about every useful command that Continental agents can enter on their systems to get information or otherwise learn something about the way that Continental's policies actually work. Generally there is a GG code and also a line number for the specific details of whatever rule or policy is in question. Here are a few of the more useful (and publicly known) codes.
- GG SDC, line 118 - Explains the same-day change policy with respect to connecting passengers being permitted to change to an earlier flight for free at the connection point. See also FAQ post 55 for more details on this policy.
- GG CHECKPOINT, line 53 - Are you a Presidents Club member? Need a gate pass to get to a lounge on a day you aren't flying? This is your salvation.
- GG REVUP - This is the bit of CO's policy that explains the REVUP cash-based upgrades for flights between Hawaii and the mainland that are marketed with BusinessFirst service (currently EWR/IAH-HNL). More details can be found in FAQ post 39.
- GG ONESTANDBY, lines 85-89 - If you've booked a reward flight using the "Plan B" system to get a big comfy seat where only a small, hard seat exists in inventory this code will be most useful to you. It helps the BF conceirge to understand that you are a displaced BF customer rather than another leech trying to scam your way into the front cabin. More details (and another potentially useful GG code) can be found in FAQ post 25.
- GG BUYUP - Did you buy a low fare class ticket? Want to buy up to a higher fare class to ensure an upgrade (e.g. Y/B/M or even a true F fare)? Call in to the reservations line and feed them this little ditty and you'll be on your way without having to pay the change fee on your ticket; you'll only pay the fare difference. Sitting in first class has never been easier.
- GG OVS DOWNGRADE - What do you mean my upgrade has been revoked? Don't you know who I am? No? Oh, well. Do I at least get some compensation for my troubles? Are you certain that I should just be happy you didn't leave me sitting on the curb? Please read GG OVS DOWNGRADE or Customer Service Bulletin C08-40 dated June 20, 2008 and process my ETC now. No, really, I mean it. And if you have a bulkhead, exit row or something that doesn't require a stink shield that would be nice.
- GG AMENITIES, lines 113-114 - Ugghhh....this flight is ridiculously delayed and there is no way I'm going to make my connection. There must be some way you can route me on another carrier. We're at 2 hours late already. OK, not just any carrier, but at least one of your Star Alliance partners, right? Certainly now that the flight is 4 hours late other carriers could be tried?? Seriously, though, the contents of this GG code are a recommendation, not a requirement and not all agents will want to play nice. But hopefully one will, especially if you can help them in finding available seats. Some additional discussion is available in this thread.
Not everything is actually found with a GG code. Sometimes there are other things that the agents need to do for customers. Here are some tricks/shortcuts to help the agents make them happen.
- Put a passenger on the upgrade list - This one depends on the status level involved:
6:123-FAQ$PLT#U will put passenger FAQ - a platinum - booked on CO 123 on the upgrade list. For a gold use GLD and for a silver use SLV. For a PR3 paper/promo upgrade cert use PR3 in the status field. - Move someone from a later flight to an earlier flight is called a "To/From".
6:new flt number . current flight number - last name (enter)
6:123.321-FAQ
This entry will put you on the revenue standby list and/or will give you a seat. - So what really happened to my flight? - Getting the flight history out of FLIFO
If you want a printout of the flight history for documentation/compensation claims the agents at the airport can provide this to you. The correct command sequence is 2nnn*H where nnn is the flight number.
Last edited by Continental FAQ; Oct 5, 2010 at 10:04 am
#57

Join Date: Dec 2005
Location: Olympia, WA
Programs: AK, DL,UA
Posts: 360
BusinessFirst flights are normally not eligible for cash-only airport upgrades. However for Honolulu (HNL) there is an exception. You may upgrade to BusinessFirst within 24 hours of departure using a "revup".
Cost
Cost
LAX to HNL
Elites and all Y-fares: $275
Everyone else: $350
IAH/EWR to HNL
Elites and all Y-fares: $325
Everyone else: $450
Timeline for confirmationElites and all Y-fares: $275
Everyone else: $350
IAH/EWR to HNL
Elites and all Y-fares: $325
Everyone else: $450
Elite and all Y-fares may confirm the upgrade 24 hours prior to departure on the first segment of the itinerary that includes the flight to/from HNL through Continental Reservations (or at the airport if you so choose). All other customers on published fares may confirm only within two hours of departure and only at the airport. This includes non-elite customers travelling with elite customers (see here). Travel agents are not able to process these requests.
EligibilityOnly valid on flights operated by CO.
Subject to availability (Z class must be available).
Waitlisting is not permitted.
Not valid with free coach awards, unpublished fares, industry discount rates, unticketed reservations and ER1149/ER1181 tickets (free tickets donated by Continental to charities, sponsorships, travel agencies, etc.).
Connecting PassengersSubject to availability (Z class must be available).
Waitlisting is not permitted.
Not valid with free coach awards, unpublished fares, industry discount rates, unticketed reservations and ER1149/ER1181 tickets (free tickets donated by Continental to charities, sponsorships, travel agencies, etc.).
As noted above, connecting passengers may request the upgrade at T-24 from the first flight on the itinerary for elites and full Y fares. Furthermore, "through passengers," which is the term used in the GG REVUP details for connecting passengers, should be able to confirm upgrades on all segments of the itinerary, subject to the Z inventory availability.
PDA Info Site InformationPassengers who upgrade using the REVUP program are NOT shown on the PDA Info Site as upgraded passengers. In this regard the ticket is considered having come from Z inventory, which is not an upgrade bucket so it does not show as such. That being said, one should still expect to only earn the miles/points from the original fare class booked.
ReferenceIf you ever encounter an agent that is unfamiliar with this program, simply have them refer to GG REVUP for more details.
See this post by CO Insider for the original information.
Note: the prices above were changed on 11.18.08 after a reading of the link posted directly above; it is my interpretation that CO Insider transposed some numbers in the original post and the numbers as described above more accurately reflect reality from a recent trip. -sbm12See this post by CO Insider for the original information.
#58
Original Poster
Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
What are TATL points and how do they work?
Your OnePass address must be a qualifying EU address (they didn't elaborate, but I think this might exclude PO boxes. Not sure.)
5/10/15 points for Silver/Gold/Plat
1 point for all fares (you don't get bonus points for F, apparently)
You ONLY get credit for CO flights. Can be a codeshare (though I'd want to see it happen to be sure), but must be bought as a CO coded flight.
If you change address mid-year, you get should get all back credit within 5 weeks.
Your OnePass address must be a qualifying EU address (they didn't elaborate, but I think this might exclude PO boxes. Not sure.)
5/10/15 points for Silver/Gold/Plat
1 point for all fares (you don't get bonus points for F, apparently)
You ONLY get credit for CO flights. Can be a codeshare (though I'd want to see it happen to be sure), but must be bought as a CO coded flight.
If you change address mid-year, you get should get all back credit within 5 weeks.
Last edited by Continental FAQ; Oct 5, 2010 at 11:01 am
#59
Join Date: Aug 2004
Location: VT/NH
Programs: AA-Gold, HH-Gold VIP, Hyatt-Platinum, Hertz #1 Gold
Posts: 116
Deleted
Last edited by ednursevt; Sep 2, 2009 at 2:48 pm Reason: Should not have been posted here
#60
A FlyerTalk Posting Legend




Join Date: Apr 2001
Location: PSM
Posts: 69,232
reply to a now deleted post.
Last edited by sbm12; Sep 4, 2009 at 9:50 am

