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Excuse me stewardess, I don't speak "Flyertalk" (The Lingo Dictionary) (A.2)
AC: In the context of the CO board, this means aircraft. However, on the Air Canada board AC denotes Air Canada and on the American board AC denotes Admiral’s Club. Battlefield Upgrade: An upgrade which occurs at the gate BF: BusinessFirst CO*: Co–Star (more information can be found here) co.com: Shorthand for www.continental.com COC: The Contract of Carriage. More information on the COC can be found at this link on the Continental website. DO: An informal or formal gathering of Flyertalkers held anywhere in the world. See this thread for a longer explanation. EasyPass/sleezy–pass: Rewards booked at the EasyPass rate (typically two or more times that of the corresponding standard reward). EQM: Elite Qualifying Mile (one of two ways to achieve Elite status) EQP: Elite Qualifying Point (the other way to achieve Elite status) ETC: Electronic Travel Certificate (Think “Continental Gift Card”) EUA: Elite Upgrade Automation, a complimentary upgrade from economy to First class or International Business class (but not BusinessFirst). Fare Bucket/Fare Class/Class of Service: Refers to the "kind" of fare you bought both in terms of service (e.g. BusinessFirst, Domestic First, Economy) as well as the flexibility (e.g. changeable, refundable). A complete fare listing can be found here. FC: Domestic First Class FWIW: For What It's Worth GA: Gate Agent Hublet, The: Cleveland Hopkins International Airport. Cleveland is known to be the smallest of the three domestic hubs behind IAH and EWR. The term "hublet" has been in popular use on FT since Do IV, when it was used in jest to describe CLE by CO's EWR station manager during a panel discussion. IDB: Involuntary Denied Boarding (Compensation). This occurs when in an “oversold” situation when not enough passengers give up their seats and therefore must deny boarding to a passenger. Please note, if one is IDB’d, depending up the country where the flight is leaving from, there are certain requirements the airline must meet. More information can be found here, among other places. IFE: In-Flight Entertainment IIRC: If I Recall Correctly JungleJet/Kenjet: Refers to the ERJ135's and 145's Mainline: implies the Continental flight was/is/will be operated by a 737/757/767/777 aircraft. (787 soon!) MX: Maintenance or Mechanical Nonepass: Slang term for OnePass referring to the difficulty in redeeming awards OLCI: Online check-in OPSC: OnePass Service Center PC: Presidents Club PNR: Technically this means Passenger Name Record however most people associate "PNR" with the term Confirmation Number – a 6 digit alpha–numerical sequence which is unique to one's reservation. RDM: Redeemable Miles Rule 240: Refers to Rule 240 in The Contract of Carriage; the rule governs Flight Delays, Cancellations and Aircraft Changes. This reference is a vestige of the days when the Feds regulated the airlines and there really was a Rule 240. These days there isn't one, but most legacy carriers have rules in place that mimic in some way what the old Rule 240 was. In the case of Continental the rule is actually Rule 25 in their CoC. Standard Reward: A OnePass reward booked at the Standard Level. TPAC: Trans–Pacific Flight TATL: Trans–Atlantic Flight VDB: Voluntary Denied Boarding (Compensation). This occurs when Continental (or any airline really) are in an “oversold” situation and a passenger voluntary gives up his or her seat. WX: Weather Y: Can either refer to economy or a full fare ticket (click here for more information on Continental’s Fare Structure) YMMV: Your Mileage May Vary (means that what was true for one person may not necessarily hold true for you) |
Brief Overview of the CO/VS Relationship
CO and VS have a codesharing agreement. This agreement allows CO OnePass members to earn and redeem OnePass miles for VS flights, and also permits VS Flying Club Members to earn and redeem Flying Club miles on CO flights. There are, however, several caveats to these statements, as discussed infra. . Brief Points: EQMs only earned for flights also operated as a CO codeshare (See the "How to earn..." link below for more details on codeshares); note that many of the less expensive fare classes do NOT earn RDMs as of 1 December 2008 More information on:RDM's earned for all VS flights, regardless of whether it's also operated as a CO codeshare; note that many of the less expensive fare classes do NOT earn RDMs as of 1 December 2008 OnePass elites do not earn elite bonuses for any VS flights in any event OnePass members can redeem their OnePass mileage for UpperClass (VS's Business Product) and for Economy. Currently, OnePass members cannot redeem an award for Premium Economy. (Source) |
How do I earn full Elite Qualifying Miles (EQMs) for my travels on CO? (C.1)
Effective for travel beginning October 27, 2009 or later, all CO fares will earn 100% EQMs, regardless of booking channel! (Source)
A full listing of EQM earnings on Continental is found on the Co.com website here. Continental's partners have different rules regarding EQM accrual. Up-to-date information on earning OnePass EQM's with Continental's partners can be found here. NOTE: The tables at the time of your flight, not at the time of purchase determine what EQMs (and RDMs) you earn. Particularly for partners, the tables have changed at times without warning, notice or further recourse.[/indent] |
My ticket did not credit correctly (C.2)
Call the OnePass Service Center (OPSC) at (713.952.1630, option 4, Monday through Friday 6:30am to 8:00pm) and tell them you did not receive correct mileage credit. The process will go quicker if you have your ticket receipt and confirmation number on hand. Continental Secret: You can call the OPSC free from any Houston Presidents Club (PC) phone as the 713 are code (along with 281 and 832) are considered local numbers. Phone/Mailing Address for the OnePass Service Center (OPSC) You can also request missing miles online here or here if it is from partner activity. |
What is the contact information for the OnePass Service Center (OPSC)? (F.1)
Americas Telephone: 713.952.1630 or 800.554.5522 Continental Secret: You can call the OPSC free from any Houston Presidents Club (PC) phone as the 713 are code (along with 281 and 832) are considered local numbers. OnePass Service Center 900 Grand Plaza Dr. Houston, TX 77067–4323 Europe, except Portugal Continental Airlines c/o – OPSC Park Hill Mommaertslaan 20B 1831 Diegem Belgium Portugal Continental Airlines c/o – OPSC Edificio Heron Castillo Rua Braamcamp No. 40–8D 1269–011 Lisboa Portugal Official "Contact Us" Page from continental.com. |
What are the different levels in the OnePass program and Star Alliance?
What are the different levels in the OnePass program and Star Alliance?
Continental: Currently there are five published levels in the OnePass Program: Base, Silver, Gold, Platinum and - new for the 2010 program year - Presidential Platinum in addition to two known unpublished level (see FAQ information about the CO* program and Chairman's Circle). Star Alliance:Base member: This means you have signed up for the Onepass program. Membership is free and by providing your Onepass number on Continental, partner flights and other eligible activites you will earn redeemable miles and elite qualifying miles in the Onepass program. Silver Elite: You have flown 25,000 EQMs or earned 30 EQPs or accumulated 5 TATL points in a single calendar year. Gold Elite: You have flown 50,000 EQMs or earned 60 EQPs or accumulated 10 TATL points in a single calendar year. Platinum Elite: You have flown 75,000 EQMs or earned 90 EQPs or accumulated 15 TATL points in a single calendar year. Presidential Platinum Elite: You have flown 75,000 EQMs or earned 90 EQPs or accumulated 15 TATL points in a single calendar year and you have spent more than $30,000 on Continental flights to get there. This status is new for the 2010 program year and the dollar amount is subject to change in future years. Per Continental records, as of August 7, 2007 there were:
More information on the Elite program is available via the Continental website here. I'm awfully close to the next status tier. Any chance they'll let me slide? Yes and no. If it is the end of the year and you're hoping that they'll just give you the status for next year because you are close then odds are you'll be disappointed. In recent years Continental has offered folks who were close AND who had spent a lot of money getting there the opportunity to buy up to the next level. But they are not known for just giving it to you. Note that in 2009 there have been numerous reports of folks within 5,000 EQMs being offered complimentary bumps up to the next tier. This is a break from previous policies and may not continue in the future. If you are close to the next tier and have an upcoming trip booked - on a non-refundable ticket - that will push you over to the next level then you have a VERY good chance of getting that status bump. Call the OPSC - not the elite line, but the OPSC! - and request the bump from them. Politely explain that you are close to the next level and that your next trip will put you over and that you'd like to take advantage of the benefits in advance if at all possible. The vast majority of folks making this request have had it granted. This is a temporary bump so you must actually make the flight in order to keep the status. But you are very likely to get the bump. There are two levels within the Star Alliance program, Gold (*G) and Silver (*S). Continental Gold and Platinum elites will receive *G status while Continental Silver elites will receive *S status. The benefits of these status levels are as follows:[indent]*G
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No longer relevant
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Are there any invitation only / unpublished levels within OnePass? (B.3)
There is the Chairman’s Circle program but and one cannot qualify for this along conventional means. In addition, starting with the 2010 Elite Program Continental will be introducing an invite-only level called Presidential Platinum. This level will be invitation only and based on a combination of revenue and EQMs. Folks who spend more than $30,000 on Continental, Continental Micronesia, Continental Express and Continental Connection AND who have reach Platinum elite via EQMs, EQPs or any other means will be invited to join this tier. They will receive EUAs starting at 6 days out, get a fee-waived Chase Presidential Plus card (or 25K RDMs if they live in Hawaii or outside the USA) and have access to a dedicated reservations desk worldwide. More details about the PPlatinum program can be found in the thread where it was announced. Additionally, all 4MM lifetime elites will be invited to join this tier. For purposes of upgrades and other similar benefits Chairman's Circle members will also be considered PPlatinum Elites. It is worth noting that the dollar amount is set for the 2010 program year but is subject to change for future program years. |
What is “Chairman’s Circle” Status? (B.3)
Chairman’s Circle Status is given out to the top executive of other companies... other large companies with even larger travel budgets. It affords all benefits of Presidential Platinum Elite plus the “status” of being a CCircle member. This status cannot be earned. |
Does Continental offer a lifetime elite level? (C.3)
Lifetime elite status, also known as Infinite Elite status, was offered in the '90s to help CO retain passengers during their bankruptcy years. OnePass members who qualified for Gold Elite for 5 consecutive years were given Infinite Elite status. The last year you could qualify for Infinite Elite was in 1997. Infinites were moved up to Platinum status when that status was created in 1999. These elites still maintain their lifetime Platinum status level today and going forward. Per Continental records, as of June 21, 2006 there were 4,952 Infinite Elites of which 3,819 (approx. 77%) had taken a flight in the past 12 months. In June 2008 Continental introduced a new Million Miler/Lifetime Elite program, opening back up the ability to qualify for lifetime status based on historical miles flown. The details were announced by CO Insider in this thread. Here are some of the salient points: You'll always be an Elite. As a Continental Airlines OnePass member, if you have flown over one million Lifetime Flight Miles, we want to welcome you to our new Million Miler program. As part of this program, we'll see to it that you will never lose your Elite status, even if you fly less in the future. Below is a recap of some of your most frequently asked questions:
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Continental's Fare Buckets (B.5)
Now updated to include the details of the new forward cabin classes as announced on 5 Oct 2009.
Effective for travel on January 1, 2010 or later (regardless of ticketing date) the following earning structure (announced on 10 September 2009) will be in place: (125% Miles, 150% EQMs, 1.5EQPs)
(100% Miles, 150% EQMs, 1.5EQPs)
(100% Miles, 150% EQMs, 1.5 EQPs)
(100% Miles, 100% EQMs, 1 EQP)
Upgrades
Freebies (0% Miles, 0% EQM)
EasyPass Rewards (0% Miles, 0% EQM)
** The ZE fare may be an upgrade from either B or M if the customer is a Platinum or PPlatinum elite member. The earnings are still based on the underlying fare basis. |
When is an elite eligible for a Complimentary Upgrades? (D.1)
Short Answer: On any flight which does not operate in a BusinessFirst market. (How do I know if the flight operates in a BusinessFirst market?) Long Answer: Flights within the 48 states, Alaska, Canada, Central America, Caribbean, select South American destinations (via COPA Airlines and destinations not serviced by a widebody), Australia and select Micronesia destinations. |
When is an elite not eligible for a Complimentary Upgrades (D.2)
Short Answer: Any flight marketed with BusinessFirst service. (How do I know if the flight operates in a BusinessFirst market?) Long Answer: On flights to Europe, Asia, India, Tel Aviv, Hawaii, select South America serviced with widebodies or 752s. |
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