FlyerTalk Forums - View Single Post - FAQ for Continental, OnePass and Life's Greater Mysteries

May 31, 2009 | 12:46 am

#57

donnyb

Join Date: Dec 2005

Location: Olympia, WA

Programs: AK, DL,UA

Posts: 360

Quote:

Originally Posted by Continental FAQ

BusinessFirst flights are normally not eligible for cash-only airport upgrades. However for Honolulu (HNL) there is an exception. You may upgrade to BusinessFirst within 24 hours of departure using a "revup".

Cost

LAX to HNL
Elites and all Y-fares: $275
Everyone else: $350

IAH/EWR to HNL
Elites and all Y-fares: $325
Everyone else: $450

Timeline for confirmation

Elite and all Y-fares may confirm the upgrade 24 hours prior to departure on the first segment of the itinerary that includes the flight to/from HNL through Continental Reservations (or at the airport if you so choose). All other customers on published fares may confirm only within two hours of departure and only at the airport. This includes non-elite customers travelling with elite customers (see here). Travel agents are not able to process these requests.

Eligibility

Only valid on flights operated by CO.

Subject to availability (Z class must be available).

Waitlisting is not permitted.

Not valid with free coach awards, unpublished fares, industry discount rates, unticketed reservations and ER1149/ER1181 tickets (free tickets donated by Continental to charities, sponsorships, travel agencies, etc.).

Connecting Passengers

As noted above, connecting passengers may request the upgrade at T-24 from the first flight on the itinerary for elites and full Y fares. Furthermore, "through passengers," which is the term used in the GG REVUP details for connecting passengers, should be able to confirm upgrades on all segments of the itinerary, subject to the Z inventory availability.

PDA Info Site Information

Passengers who upgrade using the REVUP program are NOT shown on the PDA Info Site as upgraded passengers. In this regard the ticket is considered having come from Z inventory, which is not an upgrade bucket so it does not show as such. That being said, one should still expect to only earn the miles/points from the original fare class booked.

Reference

If you ever encounter an agent that is unfamiliar with this program, simply have them refer to GG REVUP for more details.

See this post by CO Insider for the original information.

Note: the prices above were changed on 11.18.08 after a reading of the link posted directly above; it is my interpretation that CO Insider transposed some numbers in the original post and the numbers as described above more accurately reflect reality from a recent trip. -sbm12

I tried to do this on 5-30-09 and met with difficulty. Luckily I had an agent who was willing to dig into it. If you run into a reservation agent who is not getting it, refer them to "line 60" of the GG REVUP info to show that an Elite can revup at T-24 and not just full Y's. Apparently it was written incorrectly on their programs.