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FAQ for Continental, OnePass and Life's Greater Mysteries

FAQ for Continental, OnePass and Life's Greater Mysteries

 
Old Nov 19, 06, 12:00 am
  #1  
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Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
Lightbulb FAQ for Continental, OnePass and Life's Greater Mysteries


Found a mistake?

(A.) WELCOME TO THE CO FORUM & FLYERTALK.
(B.) FLYING WITH CONTINENTAL
CO* - What does this mean?

Are there any invitation only / unpublished levels within OnePass?

What is “Chairman’s Circle” Status?

Where can I find a list of Continental's Fare Buckets?

What is the best seat & where can I find a list of Continental Aircraft?

What seats lack windows?

What type of In-flight power is available on Continental aircraft?

What type of In-flight entertainment is available on Continental aircraft?

How to make seat-to-seat calls (only on the 767s and 777s)

What airports have elite access TSA lines?

What is the Newark Airport (EWR) Terminal A to C Airside Bus?

How do I get access to the Continental Presidents Club?

What are Continental's plans for the 787 and fleet expansion?

Getting Back Credit from Non-refundable Tickets

Rules and Fees on Checked Baggage

Is there specific guidelines for volunteer compensation on ex European Union flights?

Can I Change my Flight on the Day of Departure (aka Fly Standby)?

.
(C.) MILES, ELITE STATUS AND BUYING TICKETS WITH CONTINENTAL.
(D.)REWARD UPGRADES.
(E.) REWARD TICKETS
PARTNER MILEAGE EARNING (i.e. Chase)
CONTACTING CONTINENTAL

Last edited by Continental FAQ; Oct 5, 10 at 11:23 am
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Old Nov 19, 06, 12:00 am
  #2  
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Got a question? Chances are “search” has the answer.

Please note: You must be logged into FlyerTalk to access the search feature.

Thanks to a recent update, the search feature on FlyerTalk now supports three letter searches if they are enclosed in quotes. An alternative is to search using the "site:flyertalk.com/forum/continental-onepass/" term as part of a Google search.

If you'd like more information on searching throughout FlyerTalk, check out Using the Search Feature on FlyerTalk: The Definitive Thread - there are many great tips in there.

Last edited by Continental FAQ; Jul 13, 09 at 1:22 pm
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Old Nov 19, 06, 12:02 am
  #3  
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Programs: Continental OnePass
Posts: 75
Excuse me stewardess, I don't speak "Flyertalk" (The Lingo Dictionary) (A.2)




AC: In the context of the CO board, this means aircraft. However, on the Air Canada board AC denotes Air Canada and on the American board AC denotes Admiral’s Club.

Battlefield Upgrade: An upgrade which occurs at the gate

BF: BusinessFirst

CO*: Co–Star (more information can be found here)

co.com: Shorthand for www.continental.com

COC: The Contract of Carriage. More information on the COC can be found at this link on the Continental website.

DO: An informal or formal gathering of Flyertalkers held anywhere in the world. See this thread for a longer explanation.

EasyPass/sleezy–pass: Rewards booked at the EasyPass rate (typically two or more times that of the corresponding standard reward).

EQM: Elite Qualifying Mile (one of two ways to achieve Elite status)

EQP: Elite Qualifying Point (the other way to achieve Elite status)

ETC: Electronic Travel Certificate (Think “Continental Gift Card”)

EUA: Elite Upgrade Automation, a complimentary upgrade from economy to First class or International Business class (but not BusinessFirst).

Fare Bucket/Fare Class/Class of Service: Refers to the "kind" of fare you bought both in terms of service (e.g. BusinessFirst, Domestic First, Economy) as well as the flexibility (e.g. changeable, refundable). A complete fare listing can be found here.

FC: Domestic First Class

FWIW: For What It's Worth

GA: Gate Agent

Hublet, The: Cleveland Hopkins International Airport. Cleveland is known to be the smallest of the three domestic hubs behind IAH and EWR. The term "hublet" has been in popular use on FT since Do IV, when it was used in jest to describe CLE by CO's EWR station manager during a panel discussion.

IDB: Involuntary Denied Boarding (Compensation). This occurs when in an “oversold” situation when not enough passengers give up their seats and therefore must deny boarding to a passenger. Please note, if one is IDB’d, depending up the country where the flight is leaving from, there are certain requirements the airline must meet. More information can be found here, among other places.

IFE: In-Flight Entertainment

IIRC: If I Recall Correctly

JungleJet/Kenjet: Refers to the ERJ135's and 145's

Mainline: implies the Continental flight was/is/will be operated by a 737/757/767/777 aircraft. (787 soon!)

MX: Maintenance or Mechanical

Nonepass: Slang term for OnePass referring to the difficulty in redeeming awards

OLCI: Online check-in

OPSC: OnePass Service Center

PC: Presidents Club

PNR: Technically this means Passenger Name Record however most people associate "PNR" with the term Confirmation Number – a 6 digit alpha–numerical sequence which is unique to one's reservation.

RDM: Redeemable Miles

Rule 240: Refers to Rule 240 in The Contract of Carriage; the rule governs Flight Delays, Cancellations and Aircraft Changes. This reference is a vestige of the days when the Feds regulated the airlines and there really was a Rule 240. These days there isn't one, but most legacy carriers have rules in place that mimic in some way what the old Rule 240 was. In the case of Continental the rule is actually Rule 25 in their CoC.

Standard Reward: A OnePass reward booked at the Standard Level.

TPAC: Trans–Pacific Flight

TATL: Trans–Atlantic Flight

VDB: Voluntary Denied Boarding (Compensation). This occurs when Continental (or any airline really) are in an “oversold” situation and a passenger voluntary gives up his or her seat.

WX: Weather

Y: Can either refer to economy or a full fare ticket (click here for more information on Continental’s Fare Structure)

YMMV: Your Mileage May Vary (means that what was true for one person may not necessarily hold true for you)



Also be sure to swing by the FT Glossary Page for more definitions.

Last edited by Continental FAQ; Mar 8, 09 at 5:51 pm
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Old Nov 19, 06, 12:03 am
  #4  
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Posts: 75
Brief Overview of the CO/VS Relationship

CO and VS have a codesharing agreement. This agreement allows CO OnePass members to earn and redeem OnePass miles for VS flights, and also permits VS Flying Club Members to earn and redeem Flying Club miles on CO flights. There are, however, several caveats to these statements, as discussed infra.

.

Brief Points:
EQMs only earned for flights also operated as a CO codeshare (See the "How to earn..." link below for more details on codeshares); note that many of the less expensive fare classes do NOT earn RDMs as of 1 December 2008

RDM's earned for all VS flights, regardless of whether it's also operated as a CO codeshare; note that many of the less expensive fare classes do NOT earn RDMs as of 1 December 2008

OnePass elites do not earn elite bonuses for any VS flights in any event

OnePass members can redeem their OnePass mileage for UpperClass (VS's Business Product) and for Economy. Currently, OnePass members cannot redeem an award for Premium Economy.

(Source)
More information on:

Last edited by Continental FAQ; Mar 8, 09 at 6:57 pm
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Old Nov 19, 06, 12:57 am
  #5  
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Join Date: Nov 2006
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Posts: 75
How do I earn full Elite Qualifying Miles (EQMs) for my travels on CO? (C.1)

Effective for travel beginning October 27, 2009 or later, all CO fares will earn 100% EQMs, regardless of booking channel! (Source)

A full listing of EQM earnings on Continental is found on the Co.com website here.

Continental's partners have different rules regarding EQM accrual. Up-to-date information on earning OnePass EQM's with Continental's partners can be found here.

NOTE: The tables at the time of your flight, not at the time of purchase determine what EQMs (and RDMs) you earn. Particularly for partners, the tables have changed at times without warning, notice or further recourse.[/indent]

Last edited by Continental FAQ; Oct 5, 10 at 11:38 am
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Old Nov 19, 06, 1:07 am
  #6  
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Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
My ticket did not credit correctly (C.2)


Call the OnePass Service Center (OPSC) at (713.952.1630, option 4, Monday through Friday 6:30am to 8:00pm) and tell them you did not receive correct mileage credit. The process will go quicker if you have your ticket receipt and confirmation number on hand.

Continental Secret: You can call the OPSC free from any Houston Presidents Club (PC) phone as the 713 are code (along with 281 and 832) are considered local numbers.

Phone/Mailing Address for the OnePass Service Center (OPSC)

You can also request missing miles online here or here if it is from partner activity.

Last edited by Continental FAQ; Oct 5, 10 at 11:41 am
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Old Nov 19, 06, 1:23 am
  #7  
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Posts: 75
What is the contact information for the OnePass Service Center (OPSC)? (F.1)

Americas
Telephone: 713.952.1630 or 800.554.5522

Continental Secret: You can call the OPSC free from any Houston Presidents Club (PC) phone as the 713 are code (along with 281 and 832) are considered local numbers.


OnePass Service Center
900 Grand Plaza Dr.
Houston, TX 77067–4323


Europe, except Portugal
Continental Airlines
c/o – OPSC
Park Hill
Mommaertslaan 20B
1831 Diegem
Belgium


Portugal
Continental Airlines
c/o – OPSC
Edificio Heron Castillo
Rua Braamcamp No. 40–8D
1269–011 Lisboa
Portugal


Official "Contact Us" Page from continental.com.

Last edited by Continental FAQ; Sep 14, 08 at 8:28 am
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Old Nov 19, 06, 1:41 am
  #8  
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Join Date: Nov 2006
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Posts: 75
What are the different levels in the OnePass program and Star Alliance?

What are the different levels in the OnePass program and Star Alliance?

Continental:
Currently there are five published levels in the OnePass Program: Base, Silver, Gold, Platinum and - new for the 2010 program year - Presidential Platinum in addition to two known unpublished level (see FAQ information about the CO* program and Chairman's Circle).
Base member:
This means you have signed up for the Onepass program. Membership is free and by providing your Onepass number on Continental, partner flights and other eligible activites you will earn redeemable miles and elite qualifying miles in the Onepass program.

Silver Elite:
You have flown 25,000 EQMs or earned 30 EQPs or accumulated 5 TATL points in a single calendar year.

Gold Elite:
You have flown 50,000 EQMs or earned 60 EQPs or accumulated 10 TATL points in a single calendar year.

Platinum Elite:
You have flown 75,000 EQMs or earned 90 EQPs or accumulated 15 TATL points in a single calendar year.

Presidential Platinum Elite:
You have flown 75,000 EQMs or earned 90 EQPs or accumulated 15 TATL points in a single calendar year and you have spent more than $30,000 on Continental flights to get there. This status is new for the 2010 program year and the dollar amount is subject to change in future years.

Per Continental records, as of August 7, 2007 there were:
  • Silver Elites: 250K
  • Gold Elites: 110K
  • Platinum Elites: 60K
A full list of Elite qualification requirements can be found at the Continental website on this page.

More information on the Elite program is available via the Continental website here.

I'm awfully close to the next status tier. Any chance they'll let me slide?
Yes and no.

If it is the end of the year and you're hoping that they'll just give you the status for next year because you are close then odds are you'll be disappointed. In recent years Continental has offered folks who were close AND who had spent a lot of money getting there the opportunity to buy up to the next level. But they are not known for just giving it to you.

Note that in 2009 there have been numerous reports of folks within 5,000 EQMs being offered complimentary bumps up to the next tier. This is a break from previous policies and may not continue in the future.

If you are close to the next tier and have an upcoming trip booked - on a non-refundable ticket - that will push you over to the next level then you have a VERY good chance of getting that status bump. Call the OPSC - not the elite line, but the OPSC! - and request the bump from them. Politely explain that you are close to the next level and that your next trip will put you over and that you'd like to take advantage of the benefits in advance if at all possible. The vast majority of folks making this request have had it granted. This is a temporary bump so you must actually make the flight in order to keep the status. But you are very likely to get the bump.
Star Alliance:
There are two levels within the Star Alliance program, Gold (*G) and Silver (*S). Continental Gold and Platinum elites will receive *G status while Continental Silver elites will receive *S status. The benefits of these status levels are as follows:[indent]*G
  • Priority Reservations Waitlisting - when there aren't any seats left on your preferred flight, gives you priority should a seat become available.
  • Priority Airport Standby - gives you top priority when standing-by a flight at the airport.
  • Priority Airport Check-in - allows you to check-in at the Business and/or First Class counter
  • Priority Baggage Handling - like you, your bags get priority treatment and are among the first to be unloaded.
  • Extra Baggage Allowance - an additional 20kg (44 pounds) or one additional piece of luggage which means you can check in three bags instead of two. Note that for Domestic US flights where there is normally a charge for even the first checked bag this benefit permits at least one bag to be checked for free, though the partner (US/UA) rules dictate this.
  • Priority Boarding - enjoy the freedom of boarding at your convenience along with First and Business Class passengers.
  • Airport Lounge Access - available worldwide for you and a friend when you travel with any Star Alliance member airline, regardless of your class of travel. For CO *G members this access will only apply to International itineraries when attempting to access a CO, UA or US lounge. Also, access is only provided prior to thet flight, not after. Finally, any guest must also be flying on a *A flight on the same day, though not necessarily the same flight at the *G providing access.
*S
  • Priority Reservations Waitlisting - when there aren't any seats left on your preferred flight, gives you priority should a seat become available.
  • Priority Airport Standby - gives you top priority when standing by for a flight at the airport.

Last edited by Continental FAQ; Oct 5, 10 at 12:02 pm
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Old Nov 19, 06, 1:53 am
  #9  
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Posts: 75
No longer relevant

Last edited by Continental FAQ; Oct 5, 10 at 11:42 am
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Old Nov 19, 06, 1:58 am
  #10  
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Join Date: Nov 2006
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Posts: 75
Are there any invitation only / unpublished levels within OnePass? (B.3)

There is the Chairman’s Circle program but and one cannot qualify for this along conventional means.

In addition, starting with the 2010 Elite Program Continental will be introducing an invite-only level called Presidential Platinum. This level will be invitation only and based on a combination of revenue and EQMs. Folks who spend more than $30,000 on Continental, Continental Micronesia, Continental Express and Continental Connection AND who have reach Platinum elite via EQMs, EQPs or any other means will be invited to join this tier. They will receive EUAs starting at 6 days out, get a fee-waived Chase Presidential Plus card (or 25K RDMs if they live in Hawaii or outside the USA) and have access to a dedicated reservations desk worldwide. More details about the PPlatinum program can be found in the thread where it was announced. Additionally, all 4MM lifetime elites will be invited to join this tier. For purposes of upgrades and other similar benefits Chairman's Circle members will also be considered PPlatinum Elites.

It is worth noting that the dollar amount is set for the 2010 program year but is subject to change for future program years.

Last edited by Continental FAQ; Oct 5, 10 at 11:44 am
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Old Nov 19, 06, 2:06 am
  #11  
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Posts: 75
What is “Chairman’s Circle” Status? (B.3)

Chairman’s Circle Status is given out to the top executive of other companies... other large companies with even larger travel budgets. It affords all benefits of Presidential Platinum Elite plus the “status” of being a CCircle member. This status cannot be earned.

Last edited by Continental FAQ; Dec 10, 09 at 5:21 pm
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Old Nov 19, 06, 2:11 am
  #12  
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Posts: 75
Does Continental offer a lifetime elite level? (C.3)


Lifetime elite status, also known as Infinite Elite status, was offered in the '90s to help CO retain passengers during their bankruptcy years. OnePass members who qualified for Gold Elite for 5 consecutive years were given Infinite Elite status. The last year you could qualify for Infinite Elite was in 1997. Infinites were moved up to Platinum status when that status was created in 1999. These elites still maintain their lifetime Platinum status level today and going forward.

Per Continental records, as of June 21, 2006 there were 4,952 Infinite Elites of which 3,819 (approx. 77%) had taken a flight in the past 12 months.

In June 2008 Continental introduced a new Million Miler/Lifetime Elite program, opening back up the ability to qualify for lifetime status based on historical miles flown. The details were announced by CO Insider in this thread. Here are some of the salient points:
You'll always be an Elite. As a Continental Airlines OnePass member, if you have flown over one million Lifetime Flight Miles, we want to welcome you to our new Million Miler program. As part of this program, we'll see to it that you will never lose your Elite status, even if you fly less in the future.
  • As a Million Miler, your Elite status will never fall below our Silver Elite level.
  • As a Two Million Miler, you will never fall below our Gold Elite level.
  • As a Four Million Miler, our highest honor, you will always be a Presidential Platinum Elite.
So will your spouse or significant other. As a Million Miler you will also be able to invite your spouse or significant other residing at your same address to share your Elite status and enjoy the same benefits as you, including upgrades, mileage bonuses and EliteAccess airport services. This membership is non-transferable and will automatically renew each year unless you let us know otherwise.
Below is a recap of some of your most frequently asked questions:
  1. What are Lifetime Flight Miles? Lifetime Flight Miles include any mileage that count toward Elite status, otherwise known as “Elite Qualification Miles.” For flight miles that were earned before the introduction of Elite Qualification Miles, we have calculated the flight miles you earned. Lifetime Flight Miles are based on cumulative flight miles in the OnePass program and do not include bonus, purchased or other non-flight miles.
  2. How far back does the Lifetime Flight Mile calculation go? The Lifetime Flight Mile calculation includes all flight miles earned since the introduction of OnePass. As a bonus, for those of you who were members of the original Continental Travel Bank Frequent Flyer program (from the 1980s) and/or the Eastern Airlines Frequent Flight Bonus program, we have also included the mileage balance from these accounts based on the date they were merged into the OnePass program. (this is the best information that we have access to)
  3. If I have reached a Million Miler level, will I receive anything in the mail? Yes. If you are a Million Miler, you will receive a small token of appreciation from us in the mail, including a new Elite card with your Million Miler designation and a personalized luggage tag. These will begin mailing in August 2008. If you reach a Million Miler level after August 2008, you will receive your mailing within 3-4 weeks of qualification.
  4. If I have reached a Million Miler level, when can I call to enroll my spouse or significant to have my same Elite status? If your Lifetime Flight Mile balance is one million miles or more, you are considered a Million Miler and may contact the OnePass Service Center to request your companion Elite status. You can do this even if you have not yet received anything in the mail from us. For members residing within the 50 United States and Canada, please call 713.952.1630 (Monday - Friday 6:30 a.m. - 8:00 p.m. Central Time). For all other members, please use of our worldwide OnePass contact numbers.
  5. Will my companion’s Elite status be exactly the same as mine? Yes.
  6. Can I change the designation of my companion Elite status? Yes, but it any changes you make will not take effect until the following Elite year (which begins March 1st of each year).
  7. When I reach the next Million Miler level (e.g. Two Million Miler), do I get to designate an additional Elite companion? No, we will only allow one Elite companion per Million Miler, Two Million Miler or Four Million Miler member.
  8. Will Elite Qualification Mile bonuses count? Yes.
  9. Will Elite Qualification Miles earned by flying on partner airlines count? Yes.
  10. Will Flexible Elite Qualification Miles count? Yes, any flexible Elite Qualification Miles you deposit into your account will count. Currently, Flexible Elite Qualification Miles may only be earned and redeemed by Continental Airlines Presidential Plus cardmembers.
  11. Can I see the detail of my Lifetime Flight Miles? No. We do not currently have the ability to furnish this level of detail.

Last edited by Continental FAQ; Oct 5, 10 at 11:09 am
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Old Nov 19, 06, 2:20 am
  #13  
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Join Date: Nov 2006
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Posts: 75
Continental's Fare Buckets (B.5)

Now updated to include the details of the new forward cabin classes as announced on 5 Oct 2009.
Effective for travel on January 1, 2010 or later (regardless of ticketing date) the following earning structure (announced on 10 September 2009) will be in place:
(125% Miles, 150% EQMs, 1.5EQPs)
  • F – Full Fare First
  • J – Full Fare BusinessFirst
  • C – BusinessFirst
  • D – Discounted First, International Business or BusinessFirst
(100% Miles, 150% EQMs, 1.5EQPs)
  • Z – Discounted First or International Business
(100% Miles, 150% EQMs, 1.5 EQPs)
  • Y – Full Fare Coach
  • FE – Y Fare that has been upgraded at time of ticketing; for more information scroll down this page to the upgrade subsection
  • B – Discounted Full Fare Coach
  • ZE – B Fare that has been upgraded at time of ticketing; only if ticketed after 3 Oct.**
(100% Miles, 100% EQMs, 1 EQP)
  • M – Coach
  • ZE – M Fare that has been upgraded at time of ticketing (platinum elites only); only if ticketed after 3 Oct.**
  • H – Coach
  • K – Coach
  • Q – Discounted Coach
  • U – Discounted Coach
  • V – Discounted Coach
  • G – Discounted Coach
  • W – Deep Discounted Coach
  • E – Deep Discounted Coach
  • S – Deep Discounted Coach
  • T – Deep Discounted Coach
  • N – Deep Discounted Coach
  • L – Deep Discounted Coach
Upgrades
  • FE – Y fare that has been upgraded at time of ticketing, earns 150% EQMs. There are no capacity restrictions on FE as it is a subset of the F fare bucket (this means as long as there’s first class seats for sale, one can upgrade into it.)
  • ZE - B or M (Platinums only) fare that has been upgraded at time of ticketing, earns EQMs/EQPs based on the underlying purchased fare (B/M).**
    Please note, these are only applicable for non-BusinessFirst routes and neither FE nor ZE are valid for BusinessFirst upgrades.
    .
  • R – Elite Upgrade (EUA), Voucher and Mileage Upgrades (accrues RDMs/EQMs in the fare original booked). Please note: R is capacity controlled, unlike ZE, so even though a seat may be for sale in the premium cabin you many not be able to upgrade into it immediately. If you are on the waitlist, however, you should clear in to it eventually unless the seats sell out.
  • Z* - Elite Upgrade (EUA), Voucher and Mileage Upgrades (accrues RDMs/EQMs in the fare original booked). When reported on your OnePass statement a flight that is upgraded will be designated as Z* where the * is replaced by the original booking code. So a W fare that gets an EUA would be ZW. This is a reporting mechanism and not a bucket that one can book directly into. It allows Continental to acknowledge that the customer flew in the forward cabin on an economy ticket.
Freebies (0% Miles, 0% EQM)
  • I – First, Business, BusinessFirst Reward
  • O – Platinum First or BF Reward
  • XN – Elite Coach Reward
  • X - Standard Economy Reward or Bump Cert, Coach Certificate (Fly 3…)
EasyPass Rewards (0% Miles, 0% EQM)
  • YN – Economy (elites only)
  • FN – First/BusinessFirst (elites only)
  • ZN - First/BusinessFirst non-Elite capacity controlled EasyPass reward (tracks similar to Z availability to book)
  • KN - Coach non-Elite capacity controlled EasyPass reward (tracks similar to M availability to book)


** The ZE fare may be an upgrade from either B or M if the customer is a Platinum or PPlatinum elite member. The earnings are still based on the underlying fare basis.

Last edited by Continental FAQ; Oct 5, 10 at 11:58 am
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Old Nov 19, 06, 2:58 am
  #14  
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Join Date: Nov 2006
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Posts: 75
When is an elite eligible for a Complimentary Upgrades? (D.1)

Short Answer: On any flight which does not operate in a BusinessFirst market.

(How do I know if the flight operates in a BusinessFirst market?)

Long Answer: Flights within the 48 states, Alaska, Canada, Central America, Caribbean, select South American destinations (via COPA Airlines and destinations not serviced by a widebody), Australia and select Micronesia destinations.

Last edited by Continental FAQ; Sep 27, 07 at 2:53 pm
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Old Nov 19, 06, 3:08 am
  #15  
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Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
When is an elite not eligible for a Complimentary Upgrades (D.2)

Short Answer: Any flight marketed with BusinessFirst service.

(How do I know if the flight operates in a BusinessFirst market?)

Long Answer: On flights to Europe, Asia, India, Tel Aviv, Hawaii, select South America serviced with widebodies or 752s.

Last edited by Continental FAQ; Oct 5, 10 at 11:45 am
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