FlyerTalk Forums - View Single Post - FAQ for Continental, OnePass and Life's Greater Mysteries
Old Jun 18, 2008 | 5:43 pm
  #53  
Continental FAQ
 
Join Date: Nov 2006
Programs: Continental OnePass
Posts: 75
EU Rights for IDB's & VDB's

Note that these rules only apply to flights departing from the European Union. Flights going to the European Union are not covered.

NOTICE OF YOUR RIGHTS IN THE EVENT OF DENIED BOARDING, FLIGHT DELAY OR FLIGHT CANCELLATION DESCRIPTION OF YOUR RIGHTS
This notice contains important information about your rights established by European Union regulation in the event that you have a confirmed reservation on a flight of greater than 3,500 kilometers/2175 miles distance and you are involuntarily denied boarding, or your flight is delayed beyond its scheduled departure time as described below or your flight is canceled.

Denied Boarding
If we reasonably expect to deny boarding on a flight, we are required to seek volunteers to surrender their reservation in exchange for benefits that the volunteer and we agree upon before we can involuntarily deny boarding to passengers. If there are insufficient volunteers, we can then involuntarily deny boarding to passengers. A passenger who is involuntarily denied boarding is entitled to the rights described below.

Flight Delay
When we reasonably expect that a flight will be delayed more than four hours, you are entitled to the rights described below.

Flight Cancellation
When a flight is canceled, you are entitled to the rights described below. We will also inform you of possible alternative transportation. We, however, are not obliged to provide you the flight cancellation compensation described below if:
  1. you are informed of the cancellation at least two weeks before the scheduled time of departure;
  2. you are informed of the cancellation between two weeks and seven days before the scheduled time of departure and you are offered re-routing,
    allowing you to depart no more than two hours before the scheduled time of departure and to reach your final destination less than four hours after
    the scheduled time of arrival;
  3. you are informed of the cancellation less than seven days before the scheduled time of departure and you are offered re-routing, allowing you to
    depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled
    time of arrival.
In addition, we are not obliged to provide you the flight cancellation compensation described below if the cancellation is caused by extraordinary circumstances, which could not have been avoided, if all reasonable measures had been taken.

DESCRIPTION OF YOUR RIGHTS

Right to Compensation
If you are involuntarily denied boarding or your flight is canceled, you are entitled to receive 600 in compensation from us. If, however, we offer you re-routing on an alternative flight that will arrive within four hours of the arrival time of the flight on which you were originally booked, your compensation can be reduced to 300. We will offer you with written agreement compensation via a travel voucher and/or other service, or other wise pay you compensation in cash, by electronic bank transfer, bank order or bank cheque.

Right to Reimbursement or Re-Routing
  1. If you are denied boarding (whether voluntarily or involuntarily) or your flight is canceled, you are entitled to choose between:
    1. reimbursement within seven days, by the means described above in the “Right to Compensation” section, of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight no longer serves any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure at the earliest opportunity;
    2. re-routing under comparable transport conditions to your final destination at the earliest opportunity;
    3. re-routing under comparable transport conditions to your final destination at a later date at your convenience, subject to seat availability. If we offer you a flight to an airport alternative to that for which the booking was made where the town, city or region is served by several airports, we will pay the cost of transferring you from that alternative airport either to that for which the booking was made or to another close-by destination agreed with you.
  2. If your flight is delayed for at least five hours, you are entitled to a choice between re-route or reimbursement within seven days, by the means described above in the “Right to Compensation” section, of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made, and for the part or parts already made if the flight no longer ser ves any purpose in relation to your original travel plan, together with, when relevant, a return flight to the first point of departure at the earliest opportunity.

Right to Care
  1. [*]
  2. [*]

Other Rights Not Prejudiced
The foregoing rights apply without prejudice to any additional rights that you may have to further compensation. Compensation described in the notice may be deducted from such additional compensation.
Editors Note: This is based on a CO document revised 11/14/07

Last edited by Continental FAQ; Oct 5, 2010 at 10:56 am
Continental FAQ is offline