Useful GG Codes
No one really knows what "GG" stands for (at least no one on FlyerTalk seems to), but the double G is the beginning of just about every useful command that Continental agents can enter on their systems to get information or otherwise learn something about the way that Continental's policies actually work. Generally there is a GG code and also a line number for the specific details of whatever rule or policy is in question. Here are a few of the more useful (and publicly known) codes.
- GG SDC, line 118 - Explains the same-day change policy with respect to connecting passengers being permitted to change to an earlier flight for free at the connection point. See also FAQ post 55 for more details on this policy.
- GG CHECKPOINT, line 53 - Are you a Presidents Club member? Need a gate pass to get to a lounge on a day you aren't flying? This is your salvation.
- GG REVUP - This is the bit of CO's policy that explains the REVUP cash-based upgrades for flights between Hawaii and the mainland that are marketed with BusinessFirst service (currently EWR/IAH-HNL). More details can be found in FAQ post 39.
- GG ONESTANDBY, lines 85-89 - If you've booked a reward flight using the "Plan B" system to get a big comfy seat where only a small, hard seat exists in inventory this code will be most useful to you. It helps the BF conceirge to understand that you are a displaced BF customer rather than another leech trying to scam your way into the front cabin. More details (and another potentially useful GG code) can be found in FAQ post 25.
- GG BUYUP - Did you buy a low fare class ticket? Want to buy up to a higher fare class to ensure an upgrade (e.g. Y/B/M or even a true F fare)? Call in to the reservations line and feed them this little ditty and you'll be on your way without having to pay the change fee on your ticket; you'll only pay the fare difference. Sitting in first class has never been easier.
- GG OVS DOWNGRADE - What do you mean my upgrade has been revoked? Don't you know who I am? No? Oh, well. Do I at least get some compensation for my troubles? Are you certain that I should just be happy you didn't leave me sitting on the curb? Please read GG OVS DOWNGRADE or Customer Service Bulletin C08-40 dated June 20, 2008 and process my ETC now. No, really, I mean it. And if you have a bulkhead, exit row or something that doesn't require a stink shield that would be nice.
- GG AMENITIES, lines 113-114 - Ugghhh....this flight is ridiculously delayed and there is no way I'm going to make my connection. There must be some way you can route me on another carrier. We're at 2 hours late already. OK, not just any carrier, but at least one of your Star Alliance partners, right? Certainly now that the flight is 4 hours late other carriers could be tried?? Seriously, though, the contents of this GG code are a recommendation, not a requirement and not all agents will want to play nice. But hopefully one will, especially if you can help them in finding available seats. Some additional discussion is available in this thread.
Not everything is actually found with a GG code. Sometimes there are other things that the agents need to do for customers. Here are some tricks/shortcuts to help the agents make them happen.
- Put a passenger on the upgrade list - This one depends on the status level involved:
6:123-FAQ$PLT#U will put passenger FAQ - a platinum - booked on CO 123 on the upgrade list. For a gold use GLD and for a silver use SLV. For a PR3 paper/promo upgrade cert use PR3 in the status field.
- Move someone from a later flight to an earlier flight is called a "To/From".
6:new flt number . current flight number - last name (enter)
6:123.321-FAQ
This entry will put you on the revenue standby list and/or will give you a seat.
- So what really happened to my flight? - Getting the flight history out of FLIFO
If you want a printout of the flight history for documentation/compensation claims the agents at the airport can provide this to you. The correct command sequence is 2nnn*H where nnn is the flight number.