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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Mar 18, 2020, 10:15 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: WineCountryUA
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago OHare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
Re-openned International UCs ( LHR, NRT, MEX, & GUM) HKG has not re-openned
And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
-- ------- ---- ----- --------
1 ATL United Club Open Terminal T, Gates 11/12
2 AUS United Club Open West Concourse, Gate 22
3 BOS United Club Open Terminal B, Gate 24
4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
6 ORD United Club Open Terminal 1, B Concourse, Gate B6
7 ORD United Club Open Terminal 1, C Concourse, Gate C16
8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
9 CLE United Club Open Gates C14/C16
10 DFW United Club Open Terminal E, Gates E6/E7
11 DEN United Club Closed Concourse B, Gate B32
12 DEN United Club Open Concourse B, Gate B44
13 FLL United Club Open Terminal 1, Gate C1
14 GUM United Club Closed Gates 10/11
15 HKG United Club Closed West Concourse, Room 7W504
16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
17 IAH United Club Open Terminal E, Gates E11/E12
18 IAH United Club Closed Terminal C, Gate C33
19 IAH United Club Closed Terminal B, UX Ticket Counter
20 IAH United Club Closed Terminal A, Gate A9
21 IAH United Club Open Terminal C, Gate C1
22 IAH Polaris Lounge Closed Terminal E, Gate E12
23 LAS United Club Open Concourse D, Gates 33/35
24 LHR United Club Open Terminal 2, Gate B46
25 LAX United Club Open Terminal 7, Gate 71A
26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
27 MEX United Club Closed Terminal 1, Gate H
28 MSP United Club Open Concourse E, Gates E6/E8
MSY United Club Closed Concourse C, Gate C7
29 LGA United Club Open Terminal B, Gates 40-59 Entrance
30 EWR United Club Open Terminal C, Gate C74
31 EWR United Club Closed Terminal A, Concourse A2
32 EWR United Club Closed Terminal C, Gate C93
33 EWR United Club Gone Terminal C, Gate C124
34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
35 SNA United Club Open Gate 9
36 MCO United Club Open Concourse B, Gate 43
37 PHL United Club Closed Level 2, Concourses C/D
38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
39 PDX United Club Open Concourse E, Gate E1
RDU United Club Closed Terminal 2, Gates D1/D3
40 SAT United Club Open Terminal B, Gates B3/B5
41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
49 NRT United Club Closed Satellite 3, Airside
50 DCA United Club Open Terminal B, Gate 11
51 IAD United Club Closed Concourse C, Gate C4
52 IAD United Club Closed Concourse C, Gate C7
53 IAD United Club Open Concourse D, Gate D8
54 IAD United Club Open Concourse C, Gate C17

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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Jul 6, 2021 | 4:24 pm
  #1876  
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Originally Posted by lincolnjkc
From a conversation I had with a manager on the UA side a few months back, though it wasn't explicitly stated it was very strongly hinted that catering decisions/purchasing are made on the local level -- this was around the time some of the more adventurous offerings were showing up in Denver and they seemed surprised/amused by this.
That would really explain the huge differences in food offerings at the clubs. I remember posting about the vast assortment of cookies at the DEN club a few months ago, and it also has been my experience that the offerings at the LAX club are usually better than average, and the food selection at the EWR club is usually much worse!
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Old Jul 6, 2021 | 8:01 pm
  #1877  
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Originally Posted by cfischer
frankly, you won't find much better with other airlines either right now. You say you were hoping for better experiences, but honestly IAD did not have a Polaris lounge last year at all, so perhaps you could have checked that out before booking your tickets as well?
Later this year there will be an IAD Polaris lounge and it will be better than the other IAD lounges, no questions. As you point out, the TK (or LH) lounge isn't better right now as well.
Ill believe the IAD Polaris lounge will open when I see it. In the meantime, the only A/B lounge worth a visit from C/D is AF, if you have PP.
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Old Jul 6, 2021 | 8:26 pm
  #1878  
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Originally Posted by cfischer
As you point out, the TK (or LH) lounge isn't better right now as well.
Correct for *customers. On my last IAD visit I was able to spend time at the AF lounge (PP privilege) and overall was very pleased.
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Old Jul 7, 2021 | 11:29 am
  #1879  
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This article published yesterday clearly states the IAD Polaris lounge will open in the Fall:

https://biz.loudoun.gov/2021/07/06/u...jNM81bdRT6YXcY
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Old Jul 7, 2021 | 11:38 am
  #1880  
 
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PHL has a strong UA presence.... it's a shame we're left out in the cold
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Old Jul 7, 2021 | 11:44 am
  #1881  
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Originally Posted by Dave Schmel
PHL has a strong UA presence.... it's a shame we're left out in the cold
The PHL UC is scheduled to open in September (see timeline in wiki)
If asking about Polaris Lounge, only significant international gateway hubs have PLs
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Old Jul 7, 2021 | 11:54 am
  #1882  
 
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I did see that WineCountryUA , just sad it took so long, I am quite loyal to UA at PHL even though it is AA land.... Slightly saddened to see we are among the last outstation. And btw, thanks for all you contribute to this board
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Old Jul 7, 2021 | 2:42 pm
  #1883  
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Originally Posted by artvandalay
Would be interesting to learn how this order of merit was achieved.
Yeah agree, interesting CLE opening before BOS. Not that I don't like it, I travel in and out of CLE regularly and less through BOS and I find hands down the CLE club to be one of best UCs. Having said that I thought they would use Covid as an excuse to close the CLE club as it is fast becoming one of the least used UCs. To that point has anyone every seen the stats on UC usage by site, are they published?
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Old Jul 7, 2021 | 7:55 pm
  #1884  
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UC CLE reopens tomorrow!
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Old Jul 8, 2021 | 4:57 am
  #1885  
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The Cleveland UC is officially open -- this may be the first FT post from it in 2021

Lots of special treats today, some familiar faces some new faces... Open 5:00 - 18:00 19:00 (or until :30 before last flight)

Last edited by lincolnjkc; Jul 8, 2021 at 5:34 am Reason: Corrected closing time
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Old Jul 8, 2021 | 7:27 am
  #1886  
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Originally Posted by lincolnjkc
The Cleveland UC is officially open -- this may be the first FT post from it in 2021

Lots of special treats today, some familiar faces some new faces... Open 5:00 - 18:00 19:00 (or until :30 before last flight)
Im planning on stopping in upon arrival in CLE today!
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Old Jul 8, 2021 | 8:14 am
  #1887  
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Originally Posted by lincolnjkc
The Cleveland UC is officially open -- this may be the first FT post from it in 2021

Lots of special treats today, some familiar faces some new faces... Open 5:00 - 18:00 19:00 (or until :30 before last flight)
What treats?

David
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Old Jul 8, 2021 | 8:19 am
  #1888  
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Originally Posted by DELee
What treats?

David
Festive cookies, ava
Avocado toast, eggs, bagged snacks/chips. Sodexo's executive chef is overseeing things so a lot of it seemed too adventurous for me -- bit the cookies and pop corn were good :-)
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Old Jul 8, 2021 | 8:23 am
  #1889  
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Saw the news this morning in the Cleveland Plain Dealer about the CLE club and from the responses above I see the club has many FT friends and fans. I'll be there in two weeks and looking forward to it. A great UC with great people!
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Old Jul 8, 2021 | 8:23 am
  #1890  
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Originally Posted by lincolnjkc
Festive cookies, ava
Avocado toast, eggs, bagged snacks/chips. Sodexo's executive chef is overseeing things so a lot of it seemed too adventurous for me -- bit the cookies and pop corn were good :-)
Sounds good - any pics?

David
DELee is offline  


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