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COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

COVID19: PL/UCs Suspended Ops; 40 UCs are now opened; All PLs open.

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Old Jul 13, 22, 12:39 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: WineCountryUA
Wiki Link
To check status of a particular UC or PL
https://www.united.com/en/us/fly/tra...locations.html

--- 13 July 2022 update 40 UC locations (31 airports) are now open
These United Club locations are currently open:
  • Atlanta (North Terminal, Concourse T, between Gates 11 and 12)
  • Austin (near Gate 22)
  • Boston (near Gate B24)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Dallas/Fort Worth (between Gates E6 and E7)
  • Denver (near Gate B32 and Popup near B59)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Las Vegas (between Gates D33 and D35)
  • London Heathrow (Terminal T2b, up one level across from Gate B46)
  • Los Angeles (near Gate 71A)
  • Mexico City (Airside, Mezzanine Level, Terminal 1 near Gate H)
  • Minneapolis (Concourse E, between Gates E6 and E8)
  • New Orleans (neat Gate 7)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74, near Gate C93 (PopUp), and Term A2)
  • Orange County, CA (near Gate 9)
  • Orlando (near Gate B43)
  • Philadelphia (between Concourses C and D)
  • PDX (Concourse E, Gate E1) website not yet undated
  • Raleigh/Durham (across from Gates D1 and D3)
  • San Antonio (between Gates B3 and B5)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4, and near Gate F11, and between Gates G6 and G9)
  • Seattle (across from Gate A10)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
  • Washington Reagan (near Gate 11 in Terminal B)
International UCs
  • LHR is open
  • MEX is open
  • NRT, HKG, GUM are closed
Polaris Lounges
  • IAD -- opened 21 Oct 2021
  • EWR - opened 15 Nov 2021
  • IAH -- opened 30 Nov 2021
  • ORD - opened 7 Dec 2021
  • SFO - opened 4 Jan 2022
  • LAX - opened 2 March 2022
and
Other UCs
DEN East (B44) closed (Sept 2021) for renovations -- up to a year, maybe will have a mini-Polaris section; Popup now open near B59.
No updates on reopening of the SFO Mezziane UC (no longer listed at all), IAD Midfield, near C4, or IAH Terminal A-A9

And some dated info for other clubs / lounges - unclear if still on this schedule with the delay in return of international business travel
No announced re-opening of the International UCs ( NRT, HKG, MEX, GUM) except for LHR which has reponeed

And under construction
The new EWR UC is under active construction (?May 2022) Openning May 2022
The PHX UC, in the new terminal, summer 2022?
================================================== ====================
Older information (potentially out of date)


List of UCs, PLs and (any) ALs - as of 2020-03-29:

Code:
ID Airport Type Open? Location
 -- ------- ---- ----- --------
 1 ATL United Club Open Terminal T, Gates 11/12
 2 AUS United Club Open West Concourse, Gate 22
 3 BOS United Club Open Terminal B, Gate 24
 4 ORD Polaris Lounge Closed Terminal 1, C Concourse, Gate C18
 5 ORD United Club Closed Terminal 1, B Concourse, Gate B18
 6 ORD United Club Open Terminal 1, B Concourse, Gate B6
 7 ORD United Club Open Terminal 1, C Concourse, Gate C16
 8 ORD United Club Closed Terminal 2, F Concourse, Gate F8
 9 CLE United Club Open Gates C14/C16
 10 DFW United Club Open Terminal E, Gates E6/E7
 11 DEN United Club Closed Concourse B, Gate B32
 12 DEN United Club Open Concourse B, Gate B44
 13 FLL United Club Open Terminal 1, Gate C1
 14 GUM United Club Closed Gates 10/11
 15 HKG United Club Closed West Concourse, Room 7W504
 16 HNL United Club Open Diamond Head Concourse, Gates G2/G3
 17 IAH United Club Open Terminal E, Gates E11/E12
 18 IAH United Club Closed Terminal C, Gate C33
 19 IAH United Club Closed Terminal B, UX Ticket Counter
 20 IAH United Club Closed Terminal A, Gate A9
 21 IAH United Club Open Terminal C, Gate C1
 22 IAH Polaris Lounge Closed Terminal E, Gate E12
 23 LAS United Club Open Concourse D, Gates 33/35
 24 LHR United Club Open Terminal 2, Gate B46
 25 LAX United Club Open Terminal 7, Gate 71A
 26 LAX Polaris Lounge Closed Terminal 7, Gates 73/75A
 27 MEX United Club Closed Terminal 1, Gate H
 28 MSP United Club Open Concourse E, Gates E6/E8
 MSY United Club Closed Concourse C, Gate C7
 29 LGA United Club Open Terminal B, Gates 40-59 Entrance
 30 EWR United Club Open Terminal C, Gate C74
 31 EWR United Club Closed Terminal A, Concourse A2
 32 EWR United Club Closed Terminal C, Gate C93
 33 EWR United Club Gone Terminal C, Gate C124
 34 EWR Polaris Lounge Open Terminal C, Gates C102/C120
 35 SNA United Club Open Gate 9
 36 MCO United Club Open Concourse B, Gate 43
 37 PHL United Club Closed Level 2, Concourses C/D
 38 PHX United Club Closed (was Terminal 2, Gate 7, to be Terminal 3)
 39 PDX United Club Open Concourse E, Gate E1
 RDU United Club Closed Terminal 2, Gates D1/D3
 40 SAT United Club Open Terminal B, Gates B3/B5
 41 SAN United Club Open Terminal 2, Mezzanine Level, Gates 47/48
 42 SFO United Club Open International Terminal, Boarding Area G, G6/G9
 43 SFO United Club Open Terminal 3, Boarding Area F, Rotunda, Gate F11
 44 SFO United Club Closed Terminal 3, Boarding Area E, Gate E4
 45 SFO United Club Closed Terminal 3, Mezzanine Level, Gate E2
 46 SFO Polaris Lounge Closed International Terminal, Security Checkpoint
 47 SFO Arrivals Lounge Gone Terminal 3, Baggage Level
 48 SEA United Club Open Concourse A, Mezzanine Level, Gate A10
 49 NRT United Club Closed Satellite 3, Airside
 50 DCA United Club Open Terminal B, Gate 11
 51 IAD United Club Closed Concourse C, Gate C4
 52 IAD United Club Closed Concourse C, Gate C7
 53 IAD United Club Open Concourse D, Gate D8
 54 IAD United Club Open Concourse C, Gate C17
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Old Jul 21, 21, 1:37 pm
  #1951  
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Let's return to the thread subject -- PL / UCs status.

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Old Jul 21, 21, 3:24 pm
  #1952  
 
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I spoke with the UC desk ladies at Las Vegas yesterday and they said that by Mid-August their hours would be back to normal. They said that the reason for limited hours is not a staffing issue. The reason is that United does not have enough redeye flights out of Las Vegas yet.
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Old Jul 21, 21, 3:35 pm
  #1953  
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UA is now reporting SAN UC is open

in summary
--- 21 July 2021 update 26 UC locations are now open
These United Club locations are currently open:
  • Austin (across from Gate 22)
  • Chicago O’Hare (near Gate B6, near Gate B18, near Gate C16 and across from Gate F9)
  • Cleveland (between Gates C14 and C16)
  • Denver (near Gate B44 and near Gate B32)
  • Fort Lauderdale (near Gate C1)
  • Honolulu (above Gates G2 and G3)
  • Houston Intercontinental (near Gate E11, Gate C1, Gate C33 and Terminal B, South Mezzanine)
  • Los Angeles (near Gate 71A)
  • New York/LaGuardia (near entrance of Gates 40-59)
  • New York/Newark (near Gate C74 and near Gate C93)
  • Orlando (near Gate B43)
  • San Diego (between Gates 47 and 48)
  • San Francisco (near Gate E4 and near Gate F11)
  • Washington Dulles (near Gate C7, near Gate D8 and near Gate 17)
This United Club location is open with temporarily reduced hours:
  • Las Vegas (between Gates D33 and D35)
and
Updated reopening schedule, next 12 (eventually 38 open - all pre-COVID airports )
Aug – ATL, BOS, DCA, DFW, RDU, SAT, SNA
Sept – MSP, MSY, PHL, PDX, SEA
Reported elsewhere is that the International UCs will start reopening in 2021Q4
UA has not yet provided any target dates for PLs but is suggesting UA is looking for further improvement in appropriate international travel
And finally, the new EWR UC is under active construction
The PHX UC, in the new terminal, the timeline is still unknown.

Last edited by WineCountryUA; Jul 23, 21 at 9:36 am Reason: corrected count
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Old Jul 21, 21, 4:02 pm
  #1954  
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What exactly is an "international UC"? SFO G? LHR? Both?
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Old Jul 21, 21, 4:06 pm
  #1955  
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Originally Posted by canadiancow View Post
What exactly is an "international UC"? SFO G? LHR? Both?
such as LHR, NRT, HKG, GUM, MEX
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Old Jul 21, 21, 4:08 pm
  #1956  
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Originally Posted by WineCountryUA View Post
such as LHR, NRT, HKG, GUM, MEX
So are there any updates on when SFO G UC will open?
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Old Jul 21, 21, 4:12 pm
  #1957  
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Originally Posted by canadiancow View Post
So are there any updates on when SFO G UC will open?
Have not seen any

There are a few UCs whose future status that are unclear -- such as SFO G, SFO mezzanine, other pre-COVID EWR, ...

There were 45 UCs preCOVID and UA has only discussed 42 (the above 3 are missing)
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Old Jul 21, 21, 7:08 pm
  #1958  
 
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Originally Posted by st530 View Post
Still closed. No re-opening date set. UA is "re-mobilizing" for when demand justifies re-opening.
Which, of course, they can argue is never. They were good when they lasted but I would not take for granted they they will certainly return. The world is a bit different now and they may no longer be able to populate those polaris cabins with sufficient high paying business passengers on J, D and C fares who fund or justify the incremental costs of the lounge.
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Old Jul 21, 21, 7:13 pm
  #1959  
 
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Originally Posted by EpsilonZer0 View Post
I spoke with the UC desk ladies at Las Vegas yesterday and they said that by Mid-August their hours would be back to normal. They said that the reason for limited hours is not a staffing issue. The reason is that United does not have enough redeye flights out of Las Vegas yet.
I also posed the same question to the bartender at LAS this morning - I asked if the opening hours were due to staffing. He (and he was attentive and excellent) vs. my poor experience at SFO today said the exact same thing - they were evaluating passenger numbers for the later flights although he was not privy to the mid-August full opening hours.
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Old Jul 21, 21, 8:02 pm
  #1960  
 
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Originally Posted by st530 View Post
Still closed. No re-opening date set. UA is "re-mobilizing" for when demand justifies re-opening. See the UC/PL closures/re-opening dedicated thread.
Thx. That’s a shame. No other options in EWR terminal C other than the terrible United Club. Guess I will just arrive at the last possible minute again.
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Old Jul 21, 21, 9:37 pm
  #1961  
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Originally Posted by WineCountryUA View Post
Have not seen any

There are a few UCs whose future status that are unclear -- such as SFO G, SFO mezzanine, other pre-COVID EWR, ...

There were 45 UCs preCOVID and UA has only discussed 42 (the above 3 are missing)
For the mezzanine, I can see them wanting to wait to see if they have the loads.

But right now SFO *A pax have to go pretty far. And even when Polaris reopens, there's still quite a few *G pax, as well as flights that are ineligible for Polaris. It would be odd to not open it ever.
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Old Jul 21, 21, 9:49 pm
  #1962  
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Originally Posted by canadiancow View Post
... But right now SFO *A pax have to go pretty far. ....
Not many of those at the moment, SFO is UA's most depressed international gateway
UA's 2021Q2 Pacific revenue was 12% of 2019Q2
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Last edited by WineCountryUA; Jul 21, 21 at 10:02 pm Reason: UA Pacific rev
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Old Jul 22, 21, 12:53 pm
  #1963  
 
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Originally Posted by WineCountryUA View Post
UA is now reporting SAN UC is open

in summary
--- 21 July 2021 update 25 UC locations are now open

and
Updated reopening schedule, next 12 (eventually 37 open - all pre-COVID airports )


Reported elsewhere is that the International UCs will start reopening in 2021Q4
UA has not yet provided any target dates for PLs but is suggesting UA is looking for further improvement in appropriate international travel
And finally, the new EWR UC is under active construction
The PHX UC, in the new terminal, the timeline is still unknown.
I sure hope the opening of SNA United Club is a good sign that the third EWR-SNA daily turn will remain on the schedule from October onwards...
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Old Jul 22, 21, 8:11 pm
  #1964  
 
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I hope the EWR PL opens by October. Have a 4 hour layover I->D. No place I'd rather spend 4 hours than EWR.
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Old Jul 22, 21, 8:11 pm
  #1965  
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Originally Posted by iplaybass View Post
I hope the EWR PL opens by October. Have a 4 hour layover I->D. No place I'd rather spend 4 hours than EWR.
Prepare to be disappinted.
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