Haven't you also argued that pax who reserved D1 on a published D1 route shouldn't expect anything for a equip swap from lie-flat to standard F because equipment/service are not guaranteed? I know, we should be happy that DL provided a plane at all and got us there. Yeah this is not a published D1 route but they should get their act together and not be selling something on the website that they already know is false. How about if they swap in an RJ instead of a 'real' plane and have 4 refueling stops? Equipment and amenities are not guaranteed.

No...I have said they deserve the 7500 miles they get. If you are going to quote me, do it correctly and don't just generalize. Many on here want a blood letting when it happens. People that don't understand time.

Time is money, precious, and in small supply. I'd rather get where I need to go and get there WHEN I need to be there. I am glad DL has a diverse fleet and can make last-minute subs to allow that to happen.

Last-minute line substitutions at a station like JFK are common. Two hours prior, DL may not have known there was an issue that needed replacing.

Those that have all day to bounce back-and-forth from city to city to prove their "value" to DL can argue what they want, they will never understand the precious value of time.

Edited to add: Your RJ example...if it was the difference between getting home on time, and not, I'd take the RJ. I think the CRJ is Satan's chariot, but it does travel at/about 500 mph. I can read and comprehend the English language and understand disclaimers (which many clearly don't), so I would have no problem with said service. Would I like it? No. Would I run to DL and ask for compensation? Never.

I think on D1 routes you should ask for compensation, while a disclaimer in tiny letters exists they also clearly say on their website "Expect fine dining, 180-degree flat-bed seats...." so unless your argument is you shouldn't be upset when you don't get what you expect, then Delta should provide something for their failure.

I apologize for the mis/non-quote.

Well we can certainly agree on the CRJ being 'Satan's chariot'. Got a good laugh out of that

What I don't like is DL advertising the OP's flight as lay-flat even shortly prior to departure when though they changed the equip in their system the day before. I've actually seen this happen as well, where I selected a flight since I saw it was a 752 lie-flat to ATL prior to my intl D1 segment... and then boarded the plane to be greeted by an ex-hnl 75V with a cabin beat to hell. I didn't complain to DL, but was pretty annoyed that they can't even show the proper equip when it was changed many hours prior.

That I would take issue with. If it's a last minute swap, that's one thing, but if they swap the aircraft several days before departure, and don't update the seat map, that is potentially some false advertising. In that case, people are buying what they think is a flat bed aircraft, but in reality are receiving normal recliner first.

My main concern is that the aircraft change occurred 24 hours before the flight, not at the very last minute. It would be nice if they proactively notified customers about the change, but I am not so demanding. Instead I asked in the lounge about the lie-flat, and then I checked online if they were still selling the lie-flat right before the flight. Yes, and yes.

In my humble opinion, changing it at the last minute is not the same as changing it 24 hours before and provide incorrect information from T-24 until T.

THIS! When they KNOW they aren't actually providing the service/amenity while STILL advertising it, THAT is deceptive.

Are you saying that if a restaurant (such as Ruth's Chris) put a disclaimer on the bottom of the menu that said "subject to change", and if you went to there and you ordered an 8 oz filet and they brought out an 8 oz sirloin instead, that you'd not only accept it, but not demand that the price on the bill be reduced or offered extensive compensation because they brought it to you in a timely fashion?

see my post #41 above ... DL Ops update of the IT systems to reflect the aircraft swap at T-24 was certainly incomplete and careless, but imo not necessarily deliberately or maliciously deceptive

EXACTLY what I said. THIS IS NOT A D1 ROUTE!!!! Nowhere has DL claimed to expect fine dining and 180 degree flat-bed seats on JFK-SEA. Not in MONTHS! Delta has let it be known on the D1 routes an equipment change to non-flatbed is worth 7500 miles.

Horrible (not even realistic) example. Provisioning steak is a lot different than operating an airline with a diverse fleet and a schedule to keep.

It is a realistic example. Restaurants run out of food all the time. The good ones will offer some form of compensation for the trouble/inconvenience - especially if you're notified after you've ordered that the selection has run out; not tell you "well everything is subject to availability" and tell you to piss off.

Do I think DL is "deceptive" when changes happen? No. I think most reasonable people get that equipment subs happen in the airline industry and are needed to keep a schedule. I don't think some minor compensation in the form of a voucher or miles is too much on DL's part.

They call it "Anticipointment." You anticipate a particular service, but end up disappointed with something less. Best for Delta to not designate lie-flat at all and have customers show up and be greeted with an upgrade to a lie-flat product than be faced with the opposite. Anticipointment sucks no matter how many small disclaimers you post. Human nature.

ah, but this is the DL FlyerTalk board ... while many regulars are probably reasonable people in real life, some tend to view it as the DL FlyerRant board when they feel slighted or insulted by something in the DL ops sphere

+1, nice neologism

If you wanted 100% lie-flat then book a JFK-LAX-SEA (or SFO). It's not like you were kicked off the flight and offered a JFK-CVG-SLC-SEA routing all in Y in the middle seat. The flight is advertised for Lie Flat but that isn't what happened. There is really no way to tell. Since this isn't a D1 flight you are just outta luck. Next time remeber that not all things are gaurenteed.