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Thread: Aircraft Change: Business Class Recliner Seat vs Lie-Flat Seat
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Old May 16, 2016 | 1:38 pm
  #54  
jrl767
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Originally Posted by escape4
My main concern is that the aircraft change occurred 24 hours before the flight, not at the very last minute. ...
In my humble opinion, changing it at the last minute is not the same as changing it 24 hours before and provide incorrect information from T-24 until T.
Originally Posted by CalVol
THIS! When they KNOW they aren't actually providing the service/amenity while STILL advertising it, THAT is deceptive.
see my post #41 above ... DL Ops update of the IT systems to reflect the aircraft swap at T-24 was certainly incomplete and careless, but imo not necessarily deliberately or maliciously deceptive
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