Originally Posted by
rylan
What I don't like is DL advertising the OP's flight as lay-flat even shortly prior to departure when though they changed the equip in their system the day before. I've actually seen this happen as well, where I selected a flight since I saw it was a 752 lie-flat to ATL prior to my intl D1 segment... and then boarded the plane to be greeted by an ex-hnl 75V with a cabin beat to hell. I didn't complain to DL, but was pretty annoyed that they can't even show the proper equip when it was changed many hours prior.
That I would take issue with. If it's a last minute swap, that's one thing, but if they swap the aircraft several days before departure, and don't update the seat map, that is potentially some false advertising. In that case, people are buying what they think is a flat bed aircraft, but in reality are receiving normal recliner first.