Originally Posted by
rylan
Haven't you also argued that pax who reserved D1 on a published D1 route shouldn't expect anything for a equip swap from lie-flat to standard F because equipment/service are not guaranteed? I know, we should be happy that DL provided a plane at all and got us there. Yeah this is not a published D1 route but they should get their act together and not be selling something on the website that they already know is false. How about if they swap in an RJ instead of a 'real' plane and have 4 refueling stops? Equipment and amenities are not guaranteed.
No...I have said they deserve the 7500 miles they get. If you are going to quote me, do it correctly and don't just generalize. Many on here want a blood letting when it happens. People that don't understand time.
Time is money, precious, and in small supply. I'd rather get where I need to go and get there WHEN I need to be there. I am glad DL has a diverse fleet and can make last-minute subs to allow that to happen.
Last-minute line substitutions at a station like JFK are common. Two hours prior, DL may not have known there was an issue that needed replacing.
Those that have all day to bounce back-and-forth from city to city to prove their "value" to DL can argue what they want, they will never understand the precious value of time.
Edited to add: Your RJ example...if it was the difference between getting home on time, and not, I'd take the RJ. I think the CRJ is Satan's chariot, but it does travel at/about 500 mph. I can read and comprehend the English language and understand disclaimers (which many clearly don't), so I would have no problem with said service. Would I like it? No. Would I run to DL and ask for compensation? Never.