Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SASs intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SASs intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Feb 25, 2013, 4:12 am
#962
Join Date: Feb 2003
Location: CPH, Denmark
Programs: EBD
Posts: 443
Mar 10, 2013, 6:12 am
#963
Join Date: Oct 2010
Location: Asia
Programs: EBG, OZ*G, FB Gold
Posts: 13
Children and infants
Hi all
Does anyone know if, or to what extent, traveling with kids and/or infants affects the chances of Optiontown upgrades? I would somewhat expect that the airline has an interest in keeping small children out of the premium cabins, and also that bassinet allocations might cause issues, but does it mean being completely excluded or mayby just being sent down the priority list? How about the impact on potential points upgrades or op-ups?
More specifically I am looking at a fairly full CPH-BKK r/t with two adults (one EBG and one *G), a child and a lap infant.
Thanks in advance.
Does anyone know if, or to what extent, traveling with kids and/or infants affects the chances of Optiontown upgrades? I would somewhat expect that the airline has an interest in keeping small children out of the premium cabins, and also that bassinet allocations might cause issues, but does it mean being completely excluded or mayby just being sent down the priority list? How about the impact on potential points upgrades or op-ups?
More specifically I am looking at a fairly full CPH-BKK r/t with two adults (one EBG and one *G), a child and a lap infant.
Thanks in advance.
Mar 10, 2013, 6:34 am
#964
Join Date: Apr 2011
Location: Norway
Programs: EB*D, Hilton Diamond, Carlson Gold Elite, Amex Plat
Posts: 159
Have an upcoming flight in a week CPH-BKK. Seems like Eco is close to full or perhaps oversold? Comments?
A0 C8 D8 J8 Z0 R0 Y8 S4 B0 E4 M4 H4 Q3 V0 W0 U0 K0 L0 T0 G3 N0
Edit: Upgraded several days in advance. Both confirmation from SAS and OT in mail
A0 C8 D8 J8 Z0 R0 Y8 S4 B0 E4 M4 H4 Q3 V0 W0 U0 K0 L0 T0 G3 N0
Edit: Upgraded several days in advance. Both confirmation from SAS and OT in mail
Last edited by Insomnia4u; Mar 11, 2013 at 6:10 am
Mar 10, 2013, 11:22 pm
#965
Join Date: May 2006
Location: SYD or GOT
Programs: OZ Lifetime-DMPL*G, AF*G, SPG Plat, Hertz PC
Posts: 803
Never had specific experience with SK, but in general with other airlines most special requests, ie special meals, or kids, will kill any chance of an op-up.
Mar 11, 2013, 3:43 am
#966
Join Date: Feb 2004
Posts: 1,935
Hi all
Does anyone know if, or to what extent, traveling with kids and/or infants affects the chances of Optiontown upgrades? I would somewhat expect that the airline has an interest in keeping small children out of the premium cabins, and also that bassinet allocations might cause issues, but does it mean being completely excluded or mayby just being sent down the priority list? How about the impact on potential points upgrades or op-ups?
More specifically I am looking at a fairly full CPH-BKK r/t with two adults (one EBG and one *G), a child and a lap infant.
Thanks in advance.
Does anyone know if, or to what extent, traveling with kids and/or infants affects the chances of Optiontown upgrades? I would somewhat expect that the airline has an interest in keeping small children out of the premium cabins, and also that bassinet allocations might cause issues, but does it mean being completely excluded or mayby just being sent down the priority list? How about the impact on potential points upgrades or op-ups?
More specifically I am looking at a fairly full CPH-BKK r/t with two adults (one EBG and one *G), a child and a lap infant.
Thanks in advance.
Mar 11, 2013, 4:04 am
#967
Join Date: Aug 2002
Location: SUV
Programs: UA *G MM
Posts: 7,018
Hi all
Does anyone know if, or to what extent, traveling with kids and/or infants affects the chances of Optiontown upgrades? I would somewhat expect that the airline has an interest in keeping small children out of the premium cabins, and also that bassinet allocations might cause issues, but does it mean being completely excluded or mayby just being sent down the priority list? How about the impact on potential points upgrades or op-ups?
More specifically I am looking at a fairly full CPH-BKK r/t with two adults (one EBG and one *G), a child and a lap infant.
Thanks in advance.
Does anyone know if, or to what extent, traveling with kids and/or infants affects the chances of Optiontown upgrades? I would somewhat expect that the airline has an interest in keeping small children out of the premium cabins, and also that bassinet allocations might cause issues, but does it mean being completely excluded or mayby just being sent down the priority list? How about the impact on potential points upgrades or op-ups?
More specifically I am looking at a fairly full CPH-BKK r/t with two adults (one EBG and one *G), a child and a lap infant.
Thanks in advance.
For op-ups you will have a disadvantage. This involves discretion by the gate agent. But 3 adults on one PNR will also have a disadvantage.
Mar 11, 2013, 6:08 am
#968
Join Date: Apr 2011
Location: Norway
Programs: EB*D, Hilton Diamond, Carlson Gold Elite, Amex Plat
Posts: 159
If it is less than 24 hours before the flight and you recive the upgrade, they will move your meal from Y to C. Then again making in obvious whoŽs got the upgrade
Mar 11, 2013, 9:28 pm
#969
Join Date: Feb 2013
Posts: 42
Regarding upgrade w/special meals on SK, this is no longer a problem and has been ok for over a year. The only thing to remember is if OT upgrades you in advance, you have to call to SAS and request the special meal again.
If it is less than 24 hours before the flight and you recive the upgrade, they will move your meal from Y to C. Then again making in obvious whoŽs got the upgrade
If it is less than 24 hours before the flight and you recive the upgrade, they will move your meal from Y to C. Then again making in obvious whoŽs got the upgrade
Thanks for the update. My wife and I requested special meals and glad to know it won't jeopardize our chance for an upgrade.
Mar 13, 2013, 1:14 am
#971
Join Date: Jul 2009
Location: KRS
Programs: EBG
Posts: 215
SK936 on April 24th:
A/0 C/9 D/9 J/9 Z/2 R/0 Y/9 S/9 B/9 E/9 M/9 H/9 Q/9 V/9 W/9 U/9 K/9 L/9 T/9 G/9 N/0
SK935 on April 28th
A/0 C/9 D/9 J/9 Z/0 R/0 Y/9 S/9 B/9 E/9 M/9 H/9 Q/9 V/9 W/9 U/9 K/9 L/9 T/9 G/9 N/0
Your flights look pretty light at the moment. Being me, I would go for it anyway and hope for the best. If the price is appropriate, of course.
Mar 13, 2013, 6:17 am
#972
Join Date: Oct 2012
Location: Tæt på Dyrehaven
Programs: SK Gold
Posts: 301
Puzzled
I signed up for an optiontown upgrade from Economy to Business on CPH-ORD. I only got the upgrade to Economy Extra, though, and consequently signed up for an upgrade with points from Economy Extra to Business on the SAS website. I got that. No complaints and happy to be travelling in Business. I am just wondering what the rationale behind this is.
Mar 13, 2013, 2:25 pm
#973
Join Date: Oct 2007
Location: SFO
Programs: UA GS 1MM
Posts: 693
According to Flightstats:
SK936 on April 24th:
A/0 C/9 D/9 J/9 Z/2 R/0 Y/9 S/9 B/9 E/9 M/9 H/9 Q/9 V/9 W/9 U/9 K/9 L/9 T/9 G/9 N/0
SK935 on April 28th
A/0 C/9 D/9 J/9 Z/0 R/0 Y/9 S/9 B/9 E/9 M/9 H/9 Q/9 V/9 W/9 U/9 K/9 L/9 T/9 G/9 N/0
Your flights look pretty light at the moment. Being me, I would go for it anyway and hope for the best. If the price is appropriate, of course.
SK936 on April 24th:
A/0 C/9 D/9 J/9 Z/2 R/0 Y/9 S/9 B/9 E/9 M/9 H/9 Q/9 V/9 W/9 U/9 K/9 L/9 T/9 G/9 N/0
SK935 on April 28th
A/0 C/9 D/9 J/9 Z/0 R/0 Y/9 S/9 B/9 E/9 M/9 H/9 Q/9 V/9 W/9 U/9 K/9 L/9 T/9 G/9 N/0
Your flights look pretty light at the moment. Being me, I would go for it anyway and hope for the best. If the price is appropriate, of course.
Now the debate is doing the paid upgrade or using EF to see if I can get a StarAlliance upgrade using miles. Going to sign up for EF now.
Mar 13, 2013, 2:26 pm
#974
Join Date: Oct 2007
Location: SFO
Programs: UA GS 1MM
Posts: 693
I signed up for an optiontown upgrade from Economy to Business on CPH-ORD. I only got the upgrade to Economy Extra, though, and consequently signed up for an upgrade with points from Economy Extra to Business on the SAS website. I got that. No complaints and happy to be travelling in Business. I am just wondering what the rationale behind this is.
Mar 14, 2013, 3:06 am
#975
Join Date: Feb 2004
Posts: 1,935
Signed up for Economy to Extra and Economy to Biz on CPH-EWR on 16/4 (never received confirmation this early). Yesterday 4 days prior to departure Economy Extra confirmed. ^ Price was EUR 142.
Still awaiting on ORD-CPH on 20/4
Added on Apr 17:
ORD-CPH on on 20/4 cleared from Economy to Economy Extra. Price was EUR 144.
Nice to see that as soon as the upgrade was confirmed the bagagerules were also changed from 1 to 2 pieces - also on the initial leg SJC-ORD on AA. Nice.
Still awaiting on ORD-CPH on 20/4
Added on Apr 17:
ORD-CPH on on 20/4 cleared from Economy to Economy Extra. Price was EUR 144.
Nice to see that as soon as the upgrade was confirmed the bagagerules were also changed from 1 to 2 pieces - also on the initial leg SJC-ORD on AA. Nice.
Last edited by FT Guest xyzpdq; Mar 17, 2013 at 9:03 am