Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Jun 11, 2012, 2:52 pm
#811
Join Date: Jan 2011
Location: OSL
Posts: 275
Jun 12, 2012, 1:52 pm
#813
Join Date: Oct 2009
Location: ARN
Programs: SK EBG, BAEC Gold, LH FTL, FBP, CCG, HH Diamond
Posts: 1,533
And if this was the case, we would have figured it out a long time ago. Of course the chances are higher if the flight is oversold, but it isn't the only factor.
Jun 12, 2012, 2:55 pm
#814
Join Date: Mar 2001
Location: Copenhagen
Programs: EBS
Posts: 729
ss
Maybe, but I also have to say, that when I have been upgraded via OT, from my experience, the flights have been full in M. How do I know? from a small walk down the airplane.
But okay sh..it happens. I was on the plane BKK-CPH, and had tried to upgrade with points to Y+. It was not possible, and a lot of people had tried to do the same.
Many in M was annoyed, when they saw there was two seats empty left in Y+. I asked one of the FA why it was empty when I had asked to use points. The answer was that many had tried, but Y+ was full before departure. The passengers did not show-up.
I'm sorry to say so, but there are few places (with the exception of a few AF outstations) where I've been lied to as much as in CPH. I'm not even sure I believe the GA knew what OT is.
And if this was the case, we would have figured it out a long time ago. Of course the chances are higher if the flight is oversold, but it isn't the only factor.
And if this was the case, we would have figured it out a long time ago. Of course the chances are higher if the flight is oversold, but it isn't the only factor.
But okay sh..it happens. I was on the plane BKK-CPH, and had tried to upgrade with points to Y+. It was not possible, and a lot of people had tried to do the same.
Many in M was annoyed, when they saw there was two seats empty left in Y+. I asked one of the FA why it was empty when I had asked to use points. The answer was that many had tried, but Y+ was full before departure. The passengers did not show-up.
Jun 13, 2012, 4:11 am
#815
Join Date: Jun 2004
Posts: 3,774
The agent at check-in for certain didn't have a clue what OT was, even when I explained that it was defined on SK's website as a paid upgrade option. But the GA appeared to be well aware of what I was referring to, also knowing the difference between OT upgrades and when SK offers upgrades for cash themselves at the gate.
Susan
Susan
Jul 7, 2012, 11:59 am
#816
Join Date: Aug 2002
Location: SUV
Programs: UA *G MM
Posts: 7,018
Can people with OT experience comment on the following. I am flying NRT-CPH-NRT, which I think is a difficult route because the planes are rather empty in M class (and other classes).
Checking the OT site after purchase. For my Eco Extra booking NRT-CPH the flight has a reasonable load in M with only expensive booking classes left. But Y to C not on offer from OT. Y and C are empty.
On the other hand the return from CPH where I am booked in eco and the flight is empty in all classes, OT offers the option to sign up for Y and C upgrades. But in reality chance are close to nil in this case unless the flight starts to fill up later?
Checking the OT site after purchase. For my Eco Extra booking NRT-CPH the flight has a reasonable load in M with only expensive booking classes left. But Y to C not on offer from OT. Y and C are empty.
On the other hand the return from CPH where I am booked in eco and the flight is empty in all classes, OT offers the option to sign up for Y and C upgrades. But in reality chance are close to nil in this case unless the flight starts to fill up later?
Jul 11, 2012, 9:21 am
#819
Join Date: Jun 2006
Location: New York
Programs: SK EBD, AA PLT, SPG Gold
Posts: 95
Just to weigh in on the issue if M has to be oversold for OT upgrades to clear - I am fairly sure that the answer is no (speaking from own experience on several occasions). The GA might have confused this with the cash upgrades sometimes offered at the airport in EWR and other stations in the summer, when M is full and Y and C are often quite empty.
Jul 16, 2012, 5:23 am
#820
Join Date: Jun 2001
Location: Copenhagen, Denmark
Programs: SAS EBD, BA Gold, Bonvoy Titanium, Hertz PC, National Exec Elite
Posts: 553
M->Y Optiontown upgrade cleared this morning for CPH-IAD in 72+ hours. No email yet, but showed on Checkmytrip.com.
Price: EUR142
Availability at this moment:
A/0 C/8 D/8 J/7 Z/0 R/0 Y/8 S/7 B/0 E/7 M/7 H/7 Q/7 V/0 W/0 U/0 K/0 L/0 T/0 G/0 N/0
(so still seats for sale in all classes)
Price: EUR142
Availability at this moment:
A/0 C/8 D/8 J/7 Z/0 R/0 Y/8 S/7 B/0 E/7 M/7 H/7 Q/7 V/0 W/0 U/0 K/0 L/0 T/0 G/0 N/0
(so still seats for sale in all classes)
Jul 16, 2012, 7:57 am
#821
Join Date: Oct 2007
Location: Munich, Germany
Programs: Miles&More Blue, SPG Silver
Posts: 3,379
I registered for Optiontown and selected an upgrade on CPH-NRT from economy to economy extra. For the NRT-CPH there was no upgrade option offered.
Can this change? For example if I check back in a couple of weeks might they offer an upgrade option?
Can this change? For example if I check back in a couple of weeks might they offer an upgrade option?
Last edited by flyingfkb; Jul 16, 2012 at 3:47 pm Reason: Wrong IATA Code
Jul 16, 2012, 1:28 pm
#822
Join Date: Aug 2002
Location: SUV
Programs: UA *G MM
Posts: 7,018
I think this has to do with the route. I discussed in another thread how they have weight issues due to cargo for NRT-CPH and the plane is rarely full of passengers. The main trigger for OT is a chance of oversell in M.
Please let us know if you are successful on CPH-NRT and the load was on the flight.
Jul 17, 2012, 2:48 am
#823
Join Date: Sep 2010
Posts: 6
I also booked a flight where NRT-CPH is unavailable while CPH-NRT allows listing for OT upgrade. Despite the fact that NRT-CPH appears to have more seats booked. In my case, I booked Extra and looking for upgrade to C.
I think this has to do with the route. I discussed in another thread how they have weight issues due to cargo for NRT-CPH and the plane is rarely full of passengers. The main trigger for OT is a chance of oversell in M.
Please let us know if you are successful on CPH-NRT and the load was on the flight.
I think this has to do with the route. I discussed in another thread how they have weight issues due to cargo for NRT-CPH and the plane is rarely full of passengers. The main trigger for OT is a chance of oversell in M.
Please let us know if you are successful on CPH-NRT and the load was on the flight.
Did the OptionTown "upgrade" as always on longhaul flights and had the same exprience. CPH-NRT availiable, NRT-CPH not available. Signed up for CPH-NRT both classes, but it didn't go through. I got the mail like 12 hours before departure time.
There were available seats on all three classes both ways
Karsten
Jul 24, 2012, 5:19 am
#824
Join Date: Jan 2011
Location: DCA/IAD
Programs: United Premier Gold, AirBerlin Gold, Starwood Gold, Avis Preferred, CBP Global Entry
Posts: 497
I have an inherent distrust of non-transparent systems that take or borrow my money. If you didn't guess, I got an email last night saying that my IAD-CPH flight wouldn't be upgraded from Y to C.
I watched C fill up and Y empty somewhat yesterday on ExpertFlyer, but we weren't among those upgraded. Was it because our UA/*A status hadn't yet attached to our PNR? Should we have submitted the request sooner and paid up earlier? According to them, perhaps I should've used OT more. So perhaps my OT 'status' wasn't high enough?
At least with United I can see the upgrade list and have an idea of how it's supposed to work. But neither Star Alliance upgrade or OT worked for what--until yesterday--was a fairly empty biz cabin.
Next time, I'll earn the interest on my money instead of OT.
I watched C fill up and Y empty somewhat yesterday on ExpertFlyer, but we weren't among those upgraded. Was it because our UA/*A status hadn't yet attached to our PNR? Should we have submitted the request sooner and paid up earlier? According to them, perhaps I should've used OT more. So perhaps my OT 'status' wasn't high enough?
At least with United I can see the upgrade list and have an idea of how it's supposed to work. But neither Star Alliance upgrade or OT worked for what--until yesterday--was a fairly empty biz cabin.
Next time, I'll earn the interest on my money instead of OT.
Jul 24, 2012, 10:55 pm
#825
Join Date: Aug 2002
Location: SUV
Programs: UA *G MM
Posts: 7,018
I have an inherent distrust of non-transparent systems that take or borrow my money. If you didn't guess, I got an email last night saying that my IAD-CPH flight wouldn't be upgraded from Y to C.
I watched C fill up and Y empty somewhat yesterday on ExpertFlyer, but we weren't among those upgraded. Was it because our UA/*A status hadn't yet attached to our PNR? Should we have submitted the request sooner and paid up earlier? According to them, perhaps I should've used OT more. So perhaps my OT 'status' wasn't high enough?
At least with United I can see the upgrade list and have an idea of how it's supposed to work. But neither Star Alliance upgrade or OT worked for what--until yesterday--was a fairly empty biz cabin. Next time, I'll earn the interest on my money instead of OT.
I watched C fill up and Y empty somewhat yesterday on ExpertFlyer, but we weren't among those upgraded. Was it because our UA/*A status hadn't yet attached to our PNR? Should we have submitted the request sooner and paid up earlier? According to them, perhaps I should've used OT more. So perhaps my OT 'status' wasn't high enough?
At least with United I can see the upgrade list and have an idea of how it's supposed to work. But neither Star Alliance upgrade or OT worked for what--until yesterday--was a fairly empty biz cabin.
Next time, I'll earn the interest on my money instead of OT.