Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Jul 6, 2015, 7:53 am
#1741
Join Date: Apr 2011
Location: Arlington, Virginia
Programs: MP Silver / DM /SkyMiles
Posts: 71
I'm waiting to hear about upgrades for my wife and me on Wednesday's IAD-CPH flight. Normally on the way over to CPH, I only opt for Plus, since I prefer to have the Business amenities during the day when I'm not trying (but failing) to sleep.
But then the other day, I saw the marginal price from Plus to Business on OT was $190 per person. (Total was thus $200 for Plus, and $390 for Business). The latter seems too cheap for us to be successfully upgraded. But I'm fine with Plus. I've been successful every time in the past since starting in 2011 (except when flight was cancelled once and another time got Plus but not Business).
I'm a little less optimistic this time (about either Plus or Business), especially since there are two of us traveling together.
I'll of course post my outcome...
But then the other day, I saw the marginal price from Plus to Business on OT was $190 per person. (Total was thus $200 for Plus, and $390 for Business). The latter seems too cheap for us to be successfully upgraded. But I'm fine with Plus. I've been successful every time in the past since starting in 2011 (except when flight was cancelled once and another time got Plus but not Business).
I'm a little less optimistic this time (about either Plus or Business), especially since there are two of us traveling together.
I'll of course post my outcome...
Jul 6, 2015, 8:27 am
#1742
Join Date: Sep 2012
Location: AGH
Posts: 5,979
$390 Go to Business is not usual cheap, especially for a flight to the east cost. I would say the normal price in the last two years. Has been significant cheaper in the earlier days. Paid about the same for CPH-SFO-CPH for Go to C.
I usually would opt for C for night flights for the sleeping comfort and Plus for day flights since the service is fine and the new Plus seat actually pretty comfy.
I usually would opt for C for night flights for the sleeping comfort and Plus for day flights since the service is fine and the new Plus seat actually pretty comfy.
Jul 6, 2015, 8:51 am
#1743
Join Date: Apr 2011
Location: Arlington, Virginia
Programs: MP Silver / DM /SkyMiles
Posts: 71
$390 Go to Business is not usual cheap, especially for a flight to the east cost. I would say the normal price in the last two years. Has been significant cheaper in the earlier days. Paid about the same for CPH-SFO-CPH for Go to C.
I usually would opt for C for night flights for the sleeping comfort and Plus for day flights since the service is fine and the new Plus seat actually pretty comfy.
I usually would opt for C for night flights for the sleeping comfort and Plus for day flights since the service is fine and the new Plus seat actually pretty comfy.
Glad to hear the new seats in Plus are good (they looked smaller to me, but perhaps better ergonomics). Though I'm not sure if IAD-CPH has the new design in yet or not.
I prefer the better food/liquor and the comfort when I'm awake on Business. The East Coast flights leave/arrive so early (1715/715--115 DC time) that I don't really sleep much, but perhaps I would in C.
I'll let you know the outcome...
Jul 6, 2015, 9:08 am
#1745
Join Date: Sep 2012
Location: AGH
Posts: 5,979
I can sleep in Go, not a problem. It's just the back/neck pain wakeing up which makes C class seats so much more comfortable. But agreed, in theory paying for C class doesn't make too much sense as it never helped me to really get rid of jet lag when you can also crash in a economy seat and slumber. In the end I felt much better after JNB-FRA in LH Y then CPH-PVG in SAS C by just avoiding the jet lag.
Jul 6, 2015, 9:19 am
#1746
Join Date: Apr 2011
Location: Arlington, Virginia
Programs: MP Silver / DM /SkyMiles
Posts: 71
I can sleep in Go, not a problem. It's just the back/neck pain wakeing up which makes C class seats so much more comfortable. But agreed, in theory paying for C class doesn't make too much sense as it never helped me to really get rid of jet lag when you can also crash in a economy seat and slumber. In the end I felt much better after JNB-FRA in LH Y then CPH-PVG in SAS C by just avoiding the jet lag.
As you point out, if stuck in Go, it might not be worth the neck pain the next day though...
Jul 7, 2015, 8:33 am
#1748
Join Date: Apr 2011
Location: Arlington, Virginia
Programs: MP Silver / DM /SkyMiles
Posts: 71
I can happily report my wife and I did get the upgrade to Business for IAD-CPH tomorrow. Hoping I sleep better.
Does anyone know if SAS is now restricting luggage based on every leg? In the past, if I got upgraded to Plus/Business, that leg "dominated" a shorter Go connection flight. But currently on my booking it says 2 pieces for IAD-CPH but only one for CPH-Berlin TXL. I'm planning on bringing 3 total between my wife and me, so I'd be really annoyed if they charged for that extra bag--which is like $100.
I only have SA Silver, which doesn't give the extra bag. I guess I'll find out a check-in...
Does anyone know if SAS is now restricting luggage based on every leg? In the past, if I got upgraded to Plus/Business, that leg "dominated" a shorter Go connection flight. But currently on my booking it says 2 pieces for IAD-CPH but only one for CPH-Berlin TXL. I'm planning on bringing 3 total between my wife and me, so I'd be really annoyed if they charged for that extra bag--which is like $100.
I only have SA Silver, which doesn't give the extra bag. I guess I'll find out a check-in...
Jul 7, 2015, 8:55 am
#1750
Join Date: Apr 2011
Location: Arlington, Virginia
Programs: MP Silver / DM /SkyMiles
Posts: 71
Thanks!
We should be fine on the return, as I bought Plus for TXL-CPH (which was only $40 more per person), since we'll be there for two days visiting our Danish friends before the CPH-IAD flight. Extra bag is filled with requests for things like Levi's and other things far cheaper in the US than in DK.
Of course, this assumes we're upgraded on the CPH-IAH return...
We should be fine on the return, as I bought Plus for TXL-CPH (which was only $40 more per person), since we'll be there for two days visiting our Danish friends before the CPH-IAD flight. Extra bag is filled with requests for things like Levi's and other things far cheaper in the US than in DK.
Of course, this assumes we're upgraded on the CPH-IAH return...
Jul 8, 2015, 1:53 am
#1751
Join Date: Feb 2003
Location: CPH, Denmark
Programs: EBD
Posts: 443
Apart from lounge access in Berlin (which is quite nice), Plus class will only get you a cup of coffee as opposed to Go where they won't get anything to drink at all! Enjoy your trip.
Jul 8, 2015, 2:40 am
#1752
Join Date: Sep 2012
Location: AGH
Posts: 5,979
And the extra baggage allowance which makes a huge difference if you need the extra bag.
Jul 8, 2015, 7:22 am
#1754
Join Date: Jun 2014
Programs: EuroBonus Diamond
Posts: 169
Did it fall into C or was it a temporary glitch from SAS side?
Jul 8, 2015, 7:27 am
#1755
Join Date: Apr 2011
Location: Arlington, Virginia
Programs: MP Silver / DM /SkyMiles
Posts: 71
From checking in on-line for the IAD-CPH-TXL flights, I can confirm that the baggage allowance was indeed "2 x 32 kgs", so we'll have no problem with CPH-TXL only being in Go, I assume. I also noticed the IAD-CPH is still the older cabins (2-2-2 in Business Class).