Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SAS’s intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
#1726
Join Date: Jun 2002
Location: Capital of Scandinavia
Programs: EBD
Posts: 234
Should not according to the rules... as the ticket is in OS's control.
Anyway, if OT cleared then you should be good. I had several LH bookings on SK metal which did not even offer the option while OS/SK mix always offered and even cleared for one trip (CPH-FRA-GRZ-VIE-CPH, first leg on SK, rest on OS, all on 257-ticket). I guess OS either doesn't care or has an agreement with OT.
Anyway, if OT cleared then you should be good. I had several LH bookings on SK metal which did not even offer the option while OS/SK mix always offered and even cleared for one trip (CPH-FRA-GRZ-VIE-CPH, first leg on SK, rest on OS, all on 257-ticket). I guess OS either doesn't care or has an agreement with OT.
#1728
Join Date: Sep 2013
Location: DXB / KUO
Programs: AY, SQ, EK
Posts: 858
Will be flying OSL-BOO [Bodø] next week.
I see the UG offer would be EUR28.
Given that I have * gold (via SQ and UA), I would be paying for the meal onboard (which I assume will be a small snack box) and a seat in the forward part of cabin.
I wouldn't mind paying this, but it seems the EUR28 doesn't give me much over and above what I would get via * alliance status?
I see the UG offer would be EUR28.
Given that I have * gold (via SQ and UA), I would be paying for the meal onboard (which I assume will be a small snack box) and a seat in the forward part of cabin.
I wouldn't mind paying this, but it seems the EUR28 doesn't give me much over and above what I would get via * alliance status?
#1729
Join Date: Jul 2013
Posts: 234
Will be flying OSL-BOO [Bodø] next week.
I see the UG offer would be EUR28.
Given that I have * gold (via SQ and UA), I would be paying for the meal onboard (which I assume will be a small snack box) and a seat in the forward part of cabin.
I wouldn't mind paying this, but it seems the EUR28 doesn't give me much over and above what I would get via * alliance status?
I see the UG offer would be EUR28.
Given that I have * gold (via SQ and UA), I would be paying for the meal onboard (which I assume will be a small snack box) and a seat in the forward part of cabin.
I wouldn't mind paying this, but it seems the EUR28 doesn't give me much over and above what I would get via * alliance status?
#1730
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
#1731
Join Date: Jul 2013
Posts: 234
I also called SAS 1h after booking regarding SAS Plus upgrade and it was 3-4x more expensive than Optiontown
#1732
Join Date: Feb 2013
Location: OSL
Programs: SK Diamond, LH SEN, KL Ivory, AY Basic, OZ silver
Posts: 1,103
I actually got a mail from OT the other day:
Dear Customer,
Greetings from Optiontown !
We observed that you have opted for our Upgrade Travel Option for getting upgraded to Business Class for most of your trips. Through our this wonderful upgrade option you have been upgraded many of the times.We hope that you must have enjoyed your travel using Business Class.
We are writing this to you, seeking your feedback and experiences for Upgrade Travel Option and our services in this regards.Please share your valuable feedback and experience by clicking on this link https://www.facebook.com/optiontown .Your feedback and sharing your experience will really motivate us to keep providing and improving our services and Travel Options.We appreciate your business and look forward to your continued patronage!
Regards,
Optiontown Customer Care
(www.optiontown.com)
Shall I write them a mail back stating that their product is better than their command of the English language? I mean, it's feedback, isn't it? If it wasn't from Optiontown only asking me to 'like their status', I'd assume it was one of those good old scam mails.
Dear Customer,
Greetings from Optiontown !
We observed that you have opted for our Upgrade Travel Option for getting upgraded to Business Class for most of your trips. Through our this wonderful upgrade option you have been upgraded many of the times.We hope that you must have enjoyed your travel using Business Class.
We are writing this to you, seeking your feedback and experiences for Upgrade Travel Option and our services in this regards.Please share your valuable feedback and experience by clicking on this link https://www.facebook.com/optiontown .Your feedback and sharing your experience will really motivate us to keep providing and improving our services and Travel Options.We appreciate your business and look forward to your continued patronage!
Regards,
Optiontown Customer Care
(www.optiontown.com)
#1736
Join Date: Jul 2013
Posts: 234
Question: Does also the cancellation and rebooking policy change with SAS Plus Upgrade through OT?
#1737
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
It should as you're essentially issued a new revenue ticket, your booking class changes and you should be rebooked accordingly in the event of a cancellation. After an OT has gone through you should be treated according to your new booking class.
#1738
Join Date: Sep 2012
Location: AGH
Posts: 5,979
Rebooking on SK operated flights:
- same class as OT upgrade if space available
- downgrade to original booking class if no space available and refund by OT. They will not accommodate your for days in a hotel until a free SK operated flight with a free seat in the upgraded booking class is available.
Rebooking on any other carrier:
- original booking class applies and refund from OT
Had it quite a lot of times from the US and was rerouted on SK, LH or UA and always worked the same way. Also git this confirmed by friends and collgeagues with the same experience.
Just once I was rerouted in LX C class from China, but I think this was a mistake by the agent and pure luck on my side.
#1739
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
I only have one experience with it. We sorted an OT Upgrade Plus to Business for the Mrs. When SK904 was cancelled she was rerouted in Business on UA68.
Similar to paid upgrades on domestic US flights, once you've paid for the upgrade you are treated according to the new service level.
Similar to paid upgrades on domestic US flights, once you've paid for the upgrade you are treated according to the new service level.
#1740
Join Date: Sep 2012
Location: AGH
Posts: 5,979
I only have one experience with it. We sorted an OT Upgrade Plus to Business for the Mrs. When SK904 was cancelled she was rerouted in Business on UA68.
Similar to paid upgrades on domestic US flights, once you've paid for the upgrade you are treated according to the new service level.
Similar to paid upgrades on domestic US flights, once you've paid for the upgrade you are treated according to the new service level.
I usually upgrade Go - Business and it worked always like I said before... who knows...