Mar 25, 2013, 7:54 am
Last edit by: oliver2002
Optiontown - Upgrade on SK flights
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SASs intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
SAS Scandinavian Airlines offers, via partner Optiontown, all customers the opportunity to purchase an upgrade on SK operated flights, which will be confirmed 72-24 hours prior to departure, pending on seat availability.
SAS Go passengers can purchase an upgrade to SAS Plus on all flights and to SAS Business class on SASs intercontinental flights between Scandinavia, the US and Asia, while SAS Plus passengers also can buy an upgrade to SAS Business class on intercontinental flights.
Booking class Europe: A (SAS Plus)
Booking classes Intercontinental: Z (Business) and P (SAS Plus)
Note: All upgrades will be handled by Optiontown.
Contact to Optiontown
Phone: UK +44 (0) 203 371 7854
E-mail: [email protected]
Homepage: www.optiontown.com
Upgrade fees
Intercontinental flights:
Upgrade fees will range between EUR140 and EUR900, depending on availability, destination and service class.
European flights:
Upgrade fees will range between EUR30 and EUR75, depending on availability, destination and service class.
Sign up fee Optiontown
EUR 1 (one) for short haul flights
EUR 5 (five) for long haul flights.
Sign up fee is not refundable.
Note: During the period 10JUN15-31AUG15, no sign up fee will be charged.
Reservation
All upgraded PNRs will be updated with and include OS SK OPTIONTOWN UPGRADE.
Reservation for non 117-documents (only applicable on long haul flights)
Reservations for non 117-documents will be updated by Optiontown with the following information:
OS SK UTO
SR CKIN SK KK. ATTN CHECK-IN. UTO PSGR. PLS UPGRADE TO (CLASS) ACC TO PROC ON SKXXX (DATE), UPG ALREADY PAID BRGDS REV MNGT.
Note: Tickets will not be reissued and upgrade will take place at check-in counter.
Rebooking
If the passenger wants to rebook a flight with confirmed upgrade via Optiontown, always use the original ticket fare, found in TWD, to calculate the fare difference.
Change fee must be collected if applicable for the original ticket.
Refund
After requesting upgrade it is not possible to change or cancel the upgrade request.
Upgrade amount is not refundable.
If the passengers upgrade request is not successful, the upgrade fee will be refunded.
Optiontown must be contacted for refund.
Restrictions
Upgrade of the following passengers cannot be performed:
Travel Pass passengers
Groups (booking class G)
Passengers holding award tickets (booking classes I and X)
ID-passengers (booking classes R and N)
Irregularity
Rebooking procedures for passengers with an upgrade, affected by irregularity:
Rebooking to other SK-flight
If the same booking class as passenger was upgraded to is available - rebook the passenger in the upgraded booking class.
If the same booking class as passenger was upgraded to is not available - rebook the passenger in the same service class as originally booked and refund the upgrade.
Rebooking to other airline
Rebook the passenger in the same service class as originally booked and refund the upgrade.
Note: In case of refund in above cases, the passenger himself must contact Optiontown and request refund.
Benefits
The upgraded passenger is entitled to:
Baggage allowance according to the new class
Star Alliance Priority tag
SAS Business check-in
Fast Track security
SAS Lounge access
EuroBonus points earned according to the new class
Onboard service according to the new class
Passenger process
Passenger makes a reservation on an SAS operated flight. Reservation must be confirmed.
Passenger logs onto www.optiontown.com, creates an account and enters credit card info.
Passenger can register the upgrade request immediately after reservation is made
Sign-up must be made latest 36 hours before departure
Optiontown selects the passengers to be upgraded according to conditions set forth by SAS
If there are seats available and the upgrade request is successful, the upgrade will be confirmed 72-24 hours prior to departure.
Updated 03JUL15 08.57
Optiontown.com paid upgrades on SAS
Aug 31, 2015, 2:58 pm
#1831
Join Date: Apr 2011
Location: Arlington, Virginia
Programs: MP Silver / DM /SkyMiles
Posts: 71
Another datapoint: was upgraded from U to Z on my IAD-CPH flight on Aug 29th. Booking class bins on expertflyer were wide open until a few days before, and tickets were available on sas.dk. In real life, eco was packed, as was plus as far as I could see. Business had a handful of free seats.
First time I've flown business, probably the last 'opportunity' for me to try the old C cabin...
First time I've flown business, probably the last 'opportunity' for me to try the old C cabin...
Sep 1, 2015, 4:05 am
#1832
Join Date: Jun 2004
Posts: 3,774
Unless the seating chart is incorrect on both SK and Expertflyer, IAD-CPH will be the refurbished A330 for my flight in early October.
Sep 1, 2015, 9:01 am
#1833
Join Date: Jan 2007
Location: Denmark
Programs: SAS EBG (*G), Air Berlin Silver, Alitalia Ulisse & Hilton Gold
Posts: 47
Sep 1, 2015, 5:00 pm
#1834
Join Date: Aug 2015
Location: Sweden/Stockholm
Programs: Eurobonus EBD
Posts: 5
Two for two on CPH/SFO SFO/CPH
I got upgraded from Go to Business on 28th of August on CPH-SFO and also on the return trip SFO-CPH on 3rd of September.
Both upgrades verified around 80 hours prior to departure.
This is my first time using optiontown. So far I'm 2/2 for upgrades.
Booking class changed to Z on both legs and points awarded accordingly to my account.
Both upgrades verified around 80 hours prior to departure.
This is my first time using optiontown. So far I'm 2/2 for upgrades.
Booking class changed to Z on both legs and points awarded accordingly to my account.
Sep 2, 2015, 2:20 am
#1835
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
I got upgraded from Go to Business on 28th of August on CPH-SFO and also on the return trip SFO-CPH on 3rd of September.
Both upgrades verified around 80 hours prior to departure.
This is my first time using optiontown. So far I'm 2/2 for upgrades.
Booking class changed to Z on both legs and points awarded accordingly to my account.
Both upgrades verified around 80 hours prior to departure.
This is my first time using optiontown. So far I'm 2/2 for upgrades.
Booking class changed to Z on both legs and points awarded accordingly to my account.
Sep 2, 2015, 2:43 am
#1836
Join Date: Sep 2012
Location: AGH
Posts: 5,979
I think OT upgrades are not influenced by status. I think OT doesn't even know the status of the pax. As I understood it it works:
SK revenue management makes a bet T-72 how many seats can be released to OT and OT will then upgrade based on their secret formula which is based on price paid, time offer was placed, number of offers place in the past, number of those cleared etc.
SK revenue management makes a bet T-72 how many seats can be released to OT and OT will then upgrade based on their secret formula which is based on price paid, time offer was placed, number of offers place in the past, number of those cleared etc.
Sep 2, 2015, 8:58 am
#1837
Join Date: Aug 2015
Location: Sweden/Stockholm
Programs: Eurobonus EBD
Posts: 5
Do you have any status with SK? Your profile doesn't have anything listed. Perhaps a brief insight in how much you fly with them would be appreciated as well. Would be an interesting metric for the folks on here trying to figure out SK's upgrade policy and your example would potentially contribute to their case of SK prioritising non status upgrades.
It was C3 for SFO-CPH when my upgrade went through.
Last edited by krotan; Sep 2, 2015 at 9:37 am
Sep 8, 2015, 9:51 am
#1838
Join Date: Oct 2013
Location: Copenhagen, Denmark
Programs: Mainly Hilton Hhonors, SAS Eurobonus
Posts: 1,981
OT upgrade CPH - SVO went through.
8 rows PLUS - 36 people.
GO full.
OT upgrade SVO - CPH went through.
2 rows PLUS - 8 people ( 2 of which I think was interlopers ).
GO full.
8 rows PLUS - 36 people.
GO full.
OT upgrade SVO - CPH went through.
2 rows PLUS - 8 people ( 2 of which I think was interlopers ).
GO full.
Sep 13, 2015, 9:24 am
#1839
Join Date: Apr 2015
Location: LJU
Programs: JP SEN; LATAM Black Signature; Accor Plat
Posts: 77
I think OT upgrades are not influenced by status. I think OT doesn't even know the status of the pax. As I understood it it works:
SK revenue management makes a bet T-72 how many seats can be released to OT and OT will then upgrade based on their secret formula which is based on price paid, time offer was placed, number of offers place in the past, number of those cleared etc.
SK revenue management makes a bet T-72 how many seats can be released to OT and OT will then upgrade based on their secret formula which is based on price paid, time offer was placed, number of offers place in the past, number of those cleared etc.
Hey fassy!
two weeks in a row I got no upgrade inspite of free seats in Plus. The routing is always TXL-CPH-ZRH. on none of the legs.
Iīm just LH S (FTL) and donīt get it why it didn't work.
I did though complain about a delay on a SAS hotline some weeks ago as they had a delay over 90min to ZRH. at that point they did upgrade me to Plus.
I know it might sound ridiculous but: do u think that SAS put me on a black list as far as these upgrades r concerned?
have been using it quite often and got in 90% upgraded...
thanx for your response
Sep 13, 2015, 1:57 pm
#1840
Join Date: Sep 2012
Location: AGH
Posts: 5,979
No idea, I do not work for OT, neither for SK. Although, I do not think that the complaining had anything to do with it. For me it seems they dished out a lot of upgrades even though the original cabin wasn't overbooked when they started the intra-european OT to get people to sign up and now went back to the "cabin needs to be overbooked" rule.
Sep 13, 2015, 2:48 pm
#1841
Join Date: Apr 2015
Location: LJU
Programs: JP SEN; LATAM Black Signature; Accor Plat
Posts: 77
That makes sense, fassy.
Thanx for your answer. but no worries: never thought that u worked for SAS or OT. just asked u for your opinion on this, since u seem to know a lot about it. thatīs all.
cheers.
Thanx for your answer. but no worries: never thought that u worked for SAS or OT. just asked u for your opinion on this, since u seem to know a lot about it. thatīs all.
cheers.
Sep 14, 2015, 2:12 am
#1842
Join Date: Nov 2003
Location: CPH
Programs: SAS
Posts: 1,217
A couple of weeks ago I completed a return CPH-ORD. The ticket was booked in plus (points +cash , booking class "P" ). I had signed up for an optiontown upgrade to biz for both legs, and was succesfull in getting both legs upgraded to business ("Z" class). My eurobonus account has also been credited with points for Z class.
But I canīt help wondering if my upgrade was due to Optiontown or not, since I didnīt hear a one single word from Optiontown regarding the upgrades. Wouldnīt they send a confirmation email along the lines of "Your optiontown upgrade was succesfull".
But I canīt help wondering if my upgrade was due to Optiontown or not, since I didnīt hear a one single word from Optiontown regarding the upgrades. Wouldnīt they send a confirmation email along the lines of "Your optiontown upgrade was succesfull".
Sep 14, 2015, 3:21 am
#1844
Join Date: Oct 2011
Programs: EuroBonus Diamond, Delta Skymiles 360, BAEC LTG, Hilton Diamond, Marriott Ambassador
Posts: 2,827
Like Helosc confirms, there is always a confirmation wether you are upgraded or not and the email reflects that status.
The other way to find out is if OT has reimbursed your creditcard. However, since you where upgrade to Z and not I and received points for the trip, it is very likely you received an OT upgrade.
The other way to find out is if OT has reimbursed your creditcard. However, since you where upgrade to Z and not I and received points for the trip, it is very likely you received an OT upgrade.
Sep 14, 2015, 4:38 am
#1845
Join Date: Nov 2003
Location: CPH
Programs: SAS
Posts: 1,217
Iīm absolutely sure I didnīt get any mails from Optiontown in relation to the trip. Havenīt heard from them since I signed up for the upgrade offer several months ago. But since I was credited with Z class points , very likely it was an optiontown upgrade as FlyingMoose noted.
But Iīm still somewhat puzzled , since after I had signed up for the upgrade I learned from posts on this thread , that there was absolutely no way an upgrade would clear on a points+cash ticket . So maybe SAS has changed policy in this regard ?
But Iīm still somewhat puzzled , since after I had signed up for the upgrade I learned from posts on this thread , that there was absolutely no way an upgrade would clear on a points+cash ticket . So maybe SAS has changed policy in this regard ?