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-   -   E-rewards [Master Thread] (https://www.flyertalk.com/forum/s-p-m/935173-e-rewards-master-thread.html)

The_Bouncer Jan 26, 2019 10:51 pm


Originally Posted by Tilly71 (Post 30702346)
Definetly something going on, ive had all of four surveys this week, each one failed.

I think I got 6 this week, all but one failed (one of which after about 30 questions). The one that I got through was worth 100 points. Not even the 25 points for the screenouts.

I'm done. These people are yanking my chain.

goldencondor Jan 27, 2019 2:30 am

Finding a survey is like pulling teeth at the moment.

goldencondor Jan 28, 2019 5:29 am

Plenty of surveys today, all of which I've qualified for, to my astonishment.

bj2757 Jan 28, 2019 10:06 am

I feel a little better having checked this thread today. I had been getting tons of surveys the last year - double the redemptions from previous years. Then a few weeks ago things stopped. I'd get survey emails for both myself and my wife's accounts - and most of the time it went right to the no surveys available screen. I just checked and I haven't received more than 25 cents for a survey for the past 14 days. The one survey that always went through was the one asking what TV shows you watched then asks dozens of questions about the show and of course the commercials. But they were always listed as worth 75 cents for 6 minutes - and if you screwed up and listed more than one show it went on and on. The last time I got the survey completion screen, rated it, and never got credited. Lots of issues it seems.

Tilly71 Jan 28, 2019 10:28 am


Originally Posted by goldencondor (Post 30709481)
Plenty of surveys today, all of which I've qualified for, to my astonishment.

At last, today is like the good old times. Looks like someone flicked the switch at HQ today.😃

calical Jan 28, 2019 5:15 pm

Can someone tell me how I can get an invite to join e-rewards, thank you.

Athena53 Jan 28, 2019 6:07 pm

I was also having a bit of a dry spell and too many of the "no-points" profile questions, but then I went back and clicked on an old "You Have a Survey" e-mail and got into one that qualified me for a REALLY lucrative study- don't want to give away details that they might want kept confidential, so I'll just say that it's detailed and over a long period, but nothing too onerous on a day-to-day basis.

This, though, points out one of the maddening aspects of e-Rewards.

Open up the splash screen: no new surveys.
Click on a link in an e-mail just received: this opportunity has expired.
Click on an e-mail received last week- you get directed to a lucrative survey for which you qualify.

I'm sure it makes sense to someone.:rolleyes:

beachmouse Jan 28, 2019 7:06 pm

I do a couple of different survey sites and the owner of Prize Rebel has said that surveys were pretty thin across different third party survey companies in January but that he was expecting the opportunities to pick up in February.

Which makes sense because there's going to be some lag time between companies commissioning the surveys and the surveys getting to people like us, and there probably wasn't much getting ready for the survey router pipeline in late December.

MAXII Jan 30, 2019 5:51 pm


Originally Posted by calical (Post 30711973)
Can someone tell me how I can get an invite to join e-rewards, thank you.

Not sure but I think you can only sign up if you are invited and the best way to be invited is to make sure airlines or hotel loyalty programs have your email address. Rarely, there are sign up offers found by FT folks who will post here - that's how I signed up and got a bonus of some sort years ago.


Originally Posted by Athena53 (Post 30712154)
I was also having a bit of a dry spell and too many of the "no-points" profile questions, but then I went back and clicked on an old "You Have a Survey" e-mail and got into one that qualified me for a REALLY lucrative study- don't want to give away details that they might want kept confidential, so I'll just say that it's detailed and over a long period, but nothing too onerous on a day-to-day basis.

This, though, points out one of the maddening aspects of e-Rewards.

Open up the splash screen: no new surveys.
Click on a link in an e-mail just received: this opportunity has expired.
Click on an e-mail received last week- you get directed to a lucrative survey for which you qualify. Wow! This - thanks! I went into my trash, hit the link for an email a few days old - got through 3 surveys and a bunch of 25cents ones and then this pm. just did the same again and boom! A couple more. All without those pesky no points profile questions!

I'm sure it makes sense to someone.:rolleyes:


Tilly71 Feb 4, 2019 12:28 am


Originally Posted by beachmouse (Post 30712324)
I do a couple of different survey sites and the owner of Prize Rebel has said that surveys were pretty thin across different third party survey companies in January but that he was expecting the opportunities to pick up in February.

Which makes sense because there's going to be some lag time between companies commissioning the surveys and the surveys getting to people like us, and there probably wasn't much getting ready for the survey router pipeline in late December.

Has it gone quiet again for anyone here? I had a good day last Monday but since then it's been very slow. Waiting on this new wave in Feb..

tartanguru Feb 7, 2019 3:29 am

Has anyone else had issues with an e-reward account originally registered via Avios.com? Mine was opened and linked to an Aer Lingus Avios account, but I tried to log into my account last week only to find it had been closed due to inactivity. They've re-opened it saying that it was a closed by mistake, but now my only redemption option is into BA Executive Club! The redemption figures are also much lower with the maximum being 1000 Avios for 3,500 points as opposed to the old 2000 Avios for 6500.
E-rewards are also no longer listed as a partner on the Avios website either, and the old link URL just gives a 404 error

goldencondor Feb 8, 2019 12:17 pm


Originally Posted by tartanguru (Post 30749414)
Has anyone else had issues with an e-reward account originally registered via Avios.com? Mine was opened and linked to an Aer Lingus Avios account, but I tried to log into my account last week only to find it had been closed due to inactivity. They've re-opened it saying that it was a closed by mistake, but now my only redemption option is into BA Executive Club!

Ditto. Avios.com has completely vanished from E-Rewards.

tartanguru Feb 9, 2019 2:49 am


Originally Posted by goldencondor (Post 30754774)
Ditto. Avios.com has completely vanished from E-Rewards.

My partner's Avios registered account has also just been closed for "inactivity" - I wonder if they are just systematically closing all of the Avios accounts? The was a comment from a few months ago on HfP that they would be automatically migrating all Avios.com registered e-rewards accounts over to BA Exec ones - I'm guessing that any Aer Lingus and Vueling accounts will get dragged over as well

josmon10 Feb 9, 2019 8:14 am


Originally Posted by tartanguru (Post 30749414)
Has anyone else had issues with an e-reward account originally registered via Avios.com? Mine was opened and linked to an Aer Lingus Avios account, but I tried to log into my account last week only to find it had been closed due to inactivity. They've re-opened it saying that it was a closed by mistake, but now my only redemption option is into BA Executive Club! The redemption figures are also much lower with the maximum being 1000 Avios for 3,500 points as opposed to the old 2000 Avios for 6500.
E-rewards are also no longer listed as a partner on the Avios website either, and the old link URL just gives a 404 error

My account remains closed and "marked as inactive". I wrote to e-Rewards about it a few days ago, and this is what they replied:

We’re sorry to hear you have had issues with your account. We are in the process of reviewing your account(s) now. We hope to get you your survey account(s) back in the next 7-10 business days. In the meantime, until you receive an update regarding the status of your account, we kindly advise you to avoid any attempts to access your survey account including clicking survey invitations received via email prior to deactivation.

We appreciate your patience and cooperation while we review your account. Thanks again and have a great day.

tartanguru Feb 10, 2019 4:10 am

[MENTION=94875]josmon10[/MENTION] That was the same response I received. I got a followup a few days later saying that they were reinstating the account and it was back online in about 5 working days

selondoner Feb 10, 2019 9:07 am

[MENTION=50222]JOS[/MENTION]man10. I hope you have the same positive experience as [MENTION=831592]tartanguru[/MENTION] and not mine!

I also had been a e-rewards member through Avios and had been completing surveys for 10 years until the end of August. When I realised I'd stopped receiving new survey email alerts I attempted to log into my account and got "your account has been marked inactive". I therefore emailed them and after supplying the answers to a couple of security questions received a response that my account had been reactivated. However the emails didn't restart and when I logged into my account was still not finding any surveys to complete so I contacted them again and received exactly the same response as you've copied in your previous post. However when I had no response after 14 business days I chased them and then received the following bombshell response:

"Unfortunately, the accuracy and attentiveness of your account activity has been flagged, and upon review of your account, we have been forced to suspend your account. As a member of our program, you may only have one account, provide accurate profile information and survey responses. You must also be thoughtful and attentive in responding to our surveys. When we have concerns about any of these program rules, we are obligated to take steps to investigate and unfortunately suspend accounts. We do not take account suspension lightly and do so only when account issues have been identified. At this time, your account has been indefinitely suspended and you will no longer be able to participate in surveys or claim rewards from our website."


I've asked for an explanation as to what it is I'm supposed to have done (I only had one account and I have always answered the surveys I've been given honestly) so I'm at a loss as to what has caused them to take this decision. What aggrieves me the most is that the trip I had been planning which would have needed most of the 30,000+ points I'd accumulated converted to Avios had to be postponed due to a serious family illness and instead of converting them anyway I left them in my e-rewards account and now I've lost them!!

If anyone has any suggestions on ways I can take this any further with e-rewards I would be very grateful.

mirror74 Feb 11, 2019 10:52 am


Originally Posted by selondoner (Post 30760900)
[MENTION=50222]JOS[/MENTION]man10. I hope you have the same positive experience as [MENTION=831592]tartanguru[/MENTION] and not mine!

I also had been a e-rewards member through Avios and had been completing surveys for 10 years until the end of August. When I realised I'd stopped receiving new survey email alerts I attempted to log into my account and got "your account has been marked inactive". I therefore emailed them and after supplying the answers to a couple of security questions received a response that my account had been reactivated. However the emails didn't restart and when I logged into my account was still not finding any surveys to complete so I contacted them again and received exactly the same response as you've copied in your previous post. However when I had no response after 14 business days I chased them and then received the following bombshell response:

"Unfortunately, the accuracy and attentiveness of your account activity has been flagged, and upon review of your account, we have been forced to suspend your account. As a member of our program, you may only have one account, provide accurate profile information and survey responses. You must also be thoughtful and attentive in responding to our surveys. When we have concerns about any of these program rules, we are obligated to take steps to investigate and unfortunately suspend accounts. We do not take account suspension lightly and do so only when account issues have been identified. At this time, your account has been indefinitely suspended and you will no longer be able to participate in surveys or claim rewards from our website."


I've asked for an explanation as to what it is I'm supposed to have done (I only had one account and I have always answered the surveys I've been given honestly) so I'm at a loss as to what has caused them to take this decision. What aggrieves me the most is that the trip I had been planning which would have needed most of the 30,000+ points I'd accumulated converted to Avios had to be postponed due to a serious family illness and instead of converting them anyway I left them in my e-rewards account and now I've lost them!!

If anyone has any suggestions on ways I can take this any further with e-rewards I would be very grateful.

Sounds like your 30.000+ points were suspicious enough for them to suspend your account. You are not the first, I am afraid. Sorry to hear that.

selondoner Feb 11, 2019 3:18 pm


Originally Posted by mirror74 (Post 30765127)
Sounds like your 30.000+ points were suspicious enough for them to suspend your account. You are not the first, I am afraid. Sorry to hear that.

But their records should detail exactly how all those points had been legitimately gained!

Tilly71 Feb 12, 2019 2:17 pm


Originally Posted by tartanguru (Post 30749414)
Has anyone else had issues with an e-reward account originally registered via Avios.com? Mine was opened and linked to an Aer Lingus Avios account, but I tried to log into my account last week only to find it had been closed due to inactivity. They've re-opened it saying that it was a closed by mistake, but now my only redemption option is into BA Executive Club! The redemption figures are also much lower with the maximum being 1000 Avios for 3,500 points as opposed to the old 2000 Avios for 6500.
E-rewards are also no longer listed as a partner on the Avios website either, and the old link URL just gives a 404 error

Yep, same here over two Avios accounts. I wasn't closed then reopened.

Tilly71 Feb 12, 2019 2:19 pm


Originally Posted by selondoner (Post 30766244)
But their records should detail exactly how all those points had been legitimately gained!

They are a law to themselves. Heard of this happening a while ago so best to redeem ASAP or they close for no good reason except you havnt used your points?

josmon10 Feb 12, 2019 4:19 pm


Originally Posted by selondoner (Post 30760900)
If anyone has any suggestions on ways I can take this any further with e-rewards I would be very grateful.

I would keep writing to them until they realise you are a "real" person taking surveys and that you care enough to keep insisting, that you've been accumulating all those points for a reason, etc. Hopefully you'll end up receiving something else other than all those nondescript e-mails they usually send.

Fortunately I didn't have too many points in my account but, for some reason, just before they closed it I received 2,000 points out of the blue... Really strange.

goldencondor Feb 13, 2019 2:07 am


Originally Posted by josmon10 (Post 30770881)
I would keep writing to them until they realise you are a "real" person taking surveys and that you care enough to keep insisting, that you've been accumulating all those points for a reason, etc. Hopefully you'll end up receiving something else other than all those nondescript e-mails they usually send.

Fortunately I didn't have too many points in my account but, for some reason, just before they closed it I received 2,000 points out of the blue... Really strange.

You probably took part in a diary survey some months back. It usually takes ages for the final reward to be given.

WilcoRoger Feb 15, 2019 10:59 am

E-rewards site own (?) - I haven't been able to open their sites for about 8-10 hours now.

When pinging the site, I get "Request timeout for icmp_seq nn" and "100.0% packet loss"

EDIT - nope, using an UK VPN server it works. Ouch

tartanguru Feb 16, 2019 3:16 am

My partner has had two proactive apologies over the past 4 days from e-rewards customer services regarding an inactive Avios account - each time stating that they are waiting for information from the review team. Perhaps they are a little overwhelmed with the number of Avios accounts that need to be sorted out!

mirror74 Feb 18, 2019 8:04 am

Last few days ... UK account... get many invites, all empty, no surveys to complete ... anyone else noticing this?

Tilly71 Feb 19, 2019 12:52 am


Originally Posted by mirror74 (Post 30792510)
Last few days ... UK account... get many invites, all empty, no surveys to complete ... anyone else noticing this?

No, but I did get more surveys yesterday than I probably got all last week. I keep hoping the drought has ended but I'm not holding my breath. 😠

selondoner Feb 19, 2019 1:34 am


Originally Posted by josmon10 (Post 30770881)
I would keep writing to them until they realise you are a "real" person taking surveys and that you care enough to keep insisting, that you've been accumulating all those points for a reason, etc. Hopefully you'll end up receiving something else other than all those nondescript e-mails they usually send.

Fortunately I didn't have too many points in my account but, for some reason, just before they closed it I received 2,000 points out of the blue... Really strange.

Thank you for your suggestion josmon10. When you say keep writing to them do you mean literally writing to their US head office or emailing their "member support"?
Funny you should mention receiving points out of the blue. On the day they initially reactivated my account they added a mysterious 15,000 'manual credit' to my account!

josmon10 Feb 20, 2019 1:23 pm


Originally Posted by selondoner (Post 30795746)
Thank you for your suggestion josmon10. When you say keep writing to them do you mean literally writing to their US head office or emailing their "member support"?

I only know their member support one. Do you know any HQ e-mail addresses?

...because I may have to write to them. I have just received the same e-mail you got, word for word. And what I hate the most is this impersonal way to kick us out!

I didn't have too many points, so I may insist only once. It was great getting 2,000 avios per month, but the time spent completing surveys is precious too.

rylan Feb 21, 2019 9:24 am

Had my e-rewards acct hacked somehow and points redeemed for a 50 itunes and 25 game stop e card on Feb 1st. Didn't notice it for a week as I was traveling, but fortunately after I contacted them they reinstated the points.

Password was changed and I never received email that anything was redeemed, while I kept getting the normal survey notices so my acct email was never changed, so not sure how they managed to hack or redeem the points or where it went.

Tilly71 Feb 22, 2019 1:18 am


Originally Posted by rylan (Post 30805480)
Had my e-rewards acct hacked somehow and points redeemed for a 50 itunes and 25 game stop e card on Feb 1st. Didn't notice it for a week as I was traveling, but fortunately after I contacted them they reinstated the points.

Password was changed and I never received email that anything was redeemed, while I kept getting the normal survey notices so my acct email was never changed, so not sure how they managed to hack or redeem the points or where it went.

jeez, how many points did you have in your account? Remember lots have had their accounts terminated due to leaving a large balance so best to cash out in case.

Spock Seat Feb 22, 2019 6:21 am

E-Rewards are Becoming Stingey
 
Lately, I'm getting E-Rewards emails offering surveys for $0.25 for 5 minutes. $2.00 for 10 minutes. $3.50 for 20 minutes. In the past I received $30.00 for 15 minutes. Aren't they aware that professionals won't do $0.25 surveys for 1 hour of time? This all started when they F'd up the Hilton redemption. These guys are done.

rylan Feb 25, 2019 6:43 am


Originally Posted by Tilly71 (Post 30808391)
jeez, how many points did you have in your account? Remember lots have had their accounts terminated due to leaving a large balance so best to cash out in case.

I usually just redeem for Hertz points and on occasion some other ones to keep accounts active... so I normally have over 100 in the e-rewards dollars.

linsj Feb 25, 2019 7:20 am

HIlton Honors redemption
 
My recent Hilton redemption took five days. Not the almost-instant transaction but so much better than it has been.

bobunf Feb 26, 2019 2:23 am

Direct entry into surveys seems to be going extinct. Logging in within minutes, I get, "We apologize, but this survey has expired. Answer a few questions..." The statement is an obvious lie, which irritates the hell out of me. Why do big companies think it's so OK to lie to their customers? And completely obvious lies. It's just disgusting.

neuromancer Feb 26, 2019 6:22 pm

I think when a survey opens, they don't send emails to everybody at once (to avoid server overload for example), but in batches over time. So when you get the email, there may have been enough answers, so they don't need any more.

jamesteroh Feb 26, 2019 7:23 pm

I'm getting tired of these longer surveys no longer have the progress completed line.

I've had at least three surveys in the last month that have been a lot longer than the estimate that haven't had the progress bar. I did one tonight on retirement accounts where it stated the approx time was 10 minutes that took 45 minutes;( If the progress bar would have been present I would have exited out after minutes

Tilly71 Feb 27, 2019 11:39 am


Originally Posted by jamesteroh (Post 30825687)
I'm getting tired of these longer surveys no longer have the progress completed line.

I've had at least three surveys in the last month that have been a lot longer than the estimate that haven't had the progress bar. I did one tonight on retirement accounts where it stated the approx time was 10 minutes that took 45 minutes;( If the progress bar would have been present I would have exited out after minutes

Does anybody actually get to start an SSI survey? I always put in the correct DOB as per my account details and all i ever get is the failure page due to inconsistencies in my personal data?
As soon as I see ssi come up, click to close to not waste my time. Problem is I'm finding a shortage of surveys recently and I'm getting more ssi surveys. 😢

mirror74 Feb 27, 2019 1:50 pm


Originally Posted by Tilly71 (Post 30828137)
Does anybody actually get to start an SSI survey? I always put in the correct DOB as per my account details and all i ever get is the failure page due to inconsistencies in my personal data?
As soon as I see ssi come up, click to close to not waste my time. Problem is I'm finding a shortage of surveys recently and I'm getting more ssi surveys. 😢

Yes, same problem here. SSI survey are multiplying and other surveys are far and between. Not even one SSI works, in best case I get consolation prize...

Athena53 Mar 2, 2019 7:00 am


Originally Posted by jamesteroh (Post 30825687)
I'm getting tired of these longer surveys no longer have the progress completed line.

I've had at least three surveys in the last month that have been a lot longer than the estimate that haven't had the progress bar. I did one tonight on retirement accounts where it stated the approx time was 10 minutes that took 45 minutes;( If the progress bar would have been present I would have exited out after minutes

I agree and have provided feedback to that effect when (and if) I complete a survey. Some progress bars are useless anyway unless they're calculated accurately- if there are 20 pages and they show 5% completed for each page, but one asks your Zip Code and another lists 10 brands and asks you to click on various statements for each (I am proud to be seen with this product, Company X cares about its customers, Company X is trustworthy...) and each is calculated as 5% of the survey completed, the completion bar is just plain wrong.

Tilly71 Mar 2, 2019 8:57 am


Originally Posted by Athena53 (Post 30838572)
I agree and have provided feedback to that effect when (and if) I complete a survey. Some progress bars are useless anyway unless they're calculated accurately- if there are 20 pages and they show 5% completed for each page, but one asks your Zip Code and another lists 10 brands and asks you to click on various statements for each (I am proud to be seen with this product, Company X cares about its customers, Company X is trustworthy...) and each is calculated as 5% of the survey completed, the completion bar is just plain wrong.

I'm finding the progress bars on some surveys useless. On ipsos Mori I got to 60% completed then dropped down to 35%, then it didn't move for ten sets of questions then jumped back again.
Just had my most ever roll eyes scenario today on erewards, 2 x SSI surveys in a row so no go there then, then 2 x already participated in surveys so 4 x failures in a row.


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