This is bad timing for a down-cycle on their customer support. I recently received a "part 1" for $12.75. There was no link or auto-redirect to e-rewards on the final page. They were supposed to send part 2 within 24 hours. It didn't credit, part 2 was never sent, and there's no customer service reply.

Probably the same one I got within the last week. It said $12 and two parts - a day apart. I did part one then got the email for part 2 later that day and it changed it to a $6 survey which I did get when I completed it...

Was it for 'leisure travel' or something like that? Got it too, and only got a smallish credit for part 2.

Yes - it asked a lot of questions about cruise lines at the end

I got a survey yesterday asking me about my opinions of their iOS App and how it could be improved.

I told them that the best way to improve it would be for them to actually send me surveys that they pay for via it. Instead of "just for fun" social engagement stuff that I do not have time for, or interest in, such as a recent "survey" asking would I rather have more time or more money.
:rolleyes:

That was exactly what happened with me as well.

I'm preparing for another battle with them - and I have three ongoing right now - none of which they are even responding to... I completed a $12 survey on Psoriasis on Monday, got to the end, said it was completed and recorded and the screen froze - nothing has been credited. So I'll start the process next week when the 7-10 days are up.

Looking at eRewards just now I see the BBB took away their status in July or August and that they had a D rating. Go figure....

I was offered a survey today about entertainment. The first question was about the state that I live in. I could tell that it was a particularly important screening question because it went to lengths in its wording to make it seem unimportant (just as questions about occupation uses wording like "we are often searching for people who work in particular occupations ...").

As I recall the screen question about where I live was worded something like, "Select the state that you live in so that we can give you relevant questions." I truthfully selected Utah, and was immediately told that my presence was no longer needed. That is the first time that I failed screening questions that quickly, I believe.

Come on, Utah has great entertainment options. It makes me wonder -- what type of entertainment was the survey about? Strip clubs??? :D

WSJ Question
 

About 4 years ago, I redeemed some E-Rewards points for a 39 week Wall Street Journal subscription. Someone else who lives with me at my address recently had a 39 week WSJ subscription that expired in July. I would like to redeem some of my E-Rewards points for another WSJ subscription, but I noticed that it excludes new subscribers. What is a new subscriber according the WSJ? If a new subscriber is someone who hasn't had a subscription in x amount of time, would the WSJ be smart enough to differentiate between two different names at the same address? Meaning, would the WSJ reject my E-Rewards subscription request because they recognize the same address recently had service expire (albeit for a different person at the same address)?

Don't worry about that stipulation, I've made two redemptions for WSJ subscriptions back to back w/ miles, it had the same New Subscribers only, but both of my orders stacked and I got like two years... So don't worry

After I emailed again, I eventually received a reply and credit.

I love those. 25c for one click is way better than being dropped after 20 screening questions. It's better value per time consumed than actually doing a survey.

Does anyone else know if Hilton's instituting a captcha for login has affected redemptions?

http://www.flyertalk.com/forum/hilto...s-hhonors.html

I would imagine they send over a file and the points are then credited.

Except that it used to be instant.

ETA: Points are now there. Glad my worries were for nothing.

In the past two weeks I have received follow up emails to inquiries I submitted several months ago (with follow ups) saying my account has been credited. So they are very slow - BUT - they are getting around to it. I just have one more pending..and the one from the survey I took this morning that said there was a technical problem at the end but rest assured I was credited and it didn't show up in my account....

What is a "captcha"? I will be redeeming for HH at the end of the month, so am hoping no problems. tls

Its a picture which in HHonors shows numbers which has to be entered now to log into your account. Supposedly shows you are human

Aaah, ok. Thanks! tls

Any more data points re HHonors points transfers timings?

Instant transfer on 11/4 as in the past, no worries about captchas.

A 7,000 point transfer done last week took about 1 day to show up in my account. Last quarter's transfer took about 3 days.

As others have noted, Hilton transfers used to be almost instantaneous, but I can live with it taking a day or two. My assumption is that Hilton's IT people did not like a 3rd party having direct access to the Hhonors API. (Or the API broke and Hilton can't figure out how to fix it.)

After ending a survey on a final screen that said "Thank you for taking this survey." I was redirected to a screen that says:
"An error has occurred and unfortunately, we were unable to record all of the information. Your participation has been noted, and will be recorded accordingly"

The survey is still in the list of surveys that I can take, but if I click on it, it just brings me to another error page.

Probably zero chance of getting it credited, right?

I just received a note from ERewards saying my account had been fully credited and gave me a 5 liner time line of when it happened - all well and good, but it wasn't the one I had sent the inquiry about :-)

Same thing here this week, finally getting credit (though not the full amount, not worth chasing another $4 er :rolleyes: ) for a survey from the end of September. It's getting to the point that the risk of not getting credit for doing a longer survey is outweighing the potential benefit. I wonder how many people aren't even pursuing credit due to the hassles these days...

Did anyone here participate in the shaving survey? I received the items a couple weeks ago and did the first survey and stopped using the products Weds when the two weeks were up but still haven't received the follow up survey. I had an email contact for the person at the survey company handling it and she won't respond to my question.

I'm going to be pretty upset if I don't get the points seeing it was for $25 in erewards and the razor they gave me wasn't that great.

I participated in the shower/soap survey. A bit long, but not too bad.

Once again at 99% I got this:

And of course, it didn't pay.

I've had better luck getting Cartera to pay :mad:

I forward the survey email to them and they post it in a couple of days. (And no, I don't believe that you get Cartera to pay, ever!)

The one I took on 4 Nov and received the same response was resolved today! That only leaves one they haven't closed (of the recent 5).

expired surveys
 

I signed up 3 weeks ago and check the e-rewards. 5-7times per day and have installed the desktop icon to try make it faster. Every time i clicked...(last one i got an email at 1:52am and was into e-rewards about 1:56am ...and it was expired. Can anyone help me here?

Unfortunately that's part of the game - the Mrs and I have been members for years and we get the "expired" surveys all the time - even when we click as soon as the message pops up. We go for a week or so without ever getting a survey then get a batch of them in a few days. But it seems like they monitor your progress - or at least the fact that I have "redeemed" at the $100 level every three months for the last 2 years would indicate they do :-) Good luck.

So..
 

So I should expect to get 1 survey without it expiring every month? Being outside the US is the problem? I signed up as an Australian as they offered it.

No - I get several good ones a month, but there are some that come in "expired." Not sure if your program is any different than what we get in the US.

ahh
 

Well since joining 3 weeks ago I had 2 quick surveys and they offered me 25points each.. more like get to know you better...

Had like 10-12 surveys pop up since then but nothing but expired.

Your e-rewards account must be in the country you are in when taking the survey (must match the IP address). Otherwise the survey will show as expired.

Anyway to get around this by using say a proxy?

Yes, of course. You can use a service that shows your IP as a US address when outside the country - and it'll work.

This is what I do when I'm outside of the country. Works great.

E-rewards [Master Thread]
 

Well that blows, I was just at Best Buy, and since the E-reward BB redemptions are instant I was like oh, and I'll use a $10 GC while I'm here... $10 and $25 are both out of stock. Grrrr I'm sure Black Friday had something to do with if ;)

Just redeemed for HH points. Got the points instantaneously, so hopefully that means whatever glitches existed are in the past. bb