E-rewards [Master Thread]
#661
Join Date: Mar 2004
Location: Florida
Posts: 2,872
Just found this thread although I have been an e-rewards member for almost 2 years. Can be very frustrating. Although the OP was many years ago, I still agree that it seems quite unfair to be on a survey for 5-10 minutes, answer more than 20 questions, and then told you don't qualify. Happens >25% of the time. But I haven't quit yet since I still like to have alternate ways to build up miles, even little bits at a time.
#662




Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,205
I had been hoping to credit e-rewards from two different e-rewards accounts to the same Choice account within a few days (Grand Slam hit). This suggests I shouldn't be able to. Is this enforced in practice and what would happen if I tried and failed - would my e-rewards disappear into the ether or would the transfer just never happen?
#664




Join Date: Jul 2010
Location: Here today, gone tomorrow
Programs: Nothing shiny :-(
Posts: 2,499
Even though the e-rewards are coming from a different account? I know that it will tell me it's not possible from the same account, but the software is clever enough to be able to tell at the point of transfer that an earlier transfer has already been made from a different account? I'm impressed.
#665




Join Date: Aug 2004
Location: South Bend, IN
Programs: Caesars-Diamond Hilton-Diamond IHG-Plat MGM-Gold Wyndham-Diamond Hertz-PresCircle National-Exec
Posts: 658
Be impressed!
Even though the e-rewards are coming from a different account? I know that it will tell me it's not possible from the same account, but the software is clever enough to be able to tell at the point of transfer that an earlier transfer has already been made from a different account? I'm impressed.
For any "restricted" rewards:
Can't use the same eRewards account to go to two different receiver accounts; i.e. trying to do a rewards transfer from one eRewards account to two different US Air Dividend Miles accounts within the "restricted" time period (30 days) will fail.
-- and --
Can't use two different eRewards accounts to go to one receiver account; i.e. trying to do a rewards transfer from two different eRewards accounts to the same US Air Dividend Miles account within the "restricted" time period (30 days) will fail.
I don't think it was always that way but they are now quite good at it now!
But, as indicated earlier, you don't lose your points; it just won't let you do the rewards transfer.
#666
Join Date: Jul 2011
Programs: Marriott Plat, Hilton Gold, CC Gold, IHG Gold, UA Silver
Posts: 32
Hi All,
Just curious to know if anyone knows any customer care contact number? I have not received any new survey in almost a month and half. My profiles and all are updated. I sent them mails using the member service option, but have not received any reply from their end. Probably calling them might increase my chances.
Just curious to know if anyone knows any customer care contact number? I have not received any new survey in almost a month and half. My profiles and all are updated. I sent them mails using the member service option, but have not received any reply from their end. Probably calling them might increase my chances.

Hello Vinay,
Recently you contacted us regarding the decreased frequency of survey invitations that you receive. We have reviewed your past participation in the e-Rewards program and have determined that we stopped sending survey invitations to you as a matter of policy.
e-Rewards serves clients in the consumer packaged goods industry, auto industry, and in general to companies who provide products or services that are sold to businesses and consumers around the world. These clients use survey results to make decisions that have significant financial implications for their companies. As such they rely upon the quality of the survey answers they receive from e-Rewards panelists.
From time to time our clients report that a specific panelist's answers to a survey are unusable because the e-Rewards panelist clearly did not provide consistent, plausible answers to survey questions. When we receive a number of such reports about the same e-Rewards panelist, we stop sending survey invitations to the panelist, as panelists who do not provide honest and thoughtful opinions are not of interest to our clients.
Panelists who are no longer invited to participate in surveys may still have use of their e-Rewards accounts, and may redeem any and all outstanding balances at their disposal.
Sincerely,
XXXX
Member Services
If anyone of you have faced similar situation and managed to get out of it successfully, I would love to hear about it. Any help would be greatly appreciated.

TIA.
#667


Join Date: Sep 1999
Location: too far from the airport
Posts: 3,299
I'll ask this question again as there was no response a few days ago (perhaps someone will notice it and have an answer now). How long for e-rewards to post to Priority Club these days? I seem to recall it was a weekly sweep, but I forget the day, and it's been longer than a week now and the points haven't hit my account... I'd like to know if anyone else had a recent experience with this before I send an email to CS.
#668
Join Date: Jun 2001
Location: Arlington, Tx, USA
Posts: 268
I'll ask this question again as there was no response a few days ago (perhaps someone will notice it and have an answer now). How long for e-rewards to post to Priority Club these days? I seem to recall it was a weekly sweep, but I forget the day, and it's been longer than a week now and the points haven't hit my account... I'd like to know if anyone else had a recent experience with this before I send an email to CS.
My last 2 redemptions have taken 2 days.
#669
Join Date: Dec 2002
Location:
Programs: Hhonors, Marriott, UA mileage Plus, Continental One Pass
Posts: 234
As suggested by some of you, I contacted e-rewards via email on why I am not getting any more surveys, and I received below reply:
Hello Vinay,
Recently you contacted us regarding the decreased frequency of survey invitations that you receive. We have reviewed your past participation in the e-Rewards program and have determined that we stopped sending survey invitations to you as a matter of policy.
From time to time our clients report that a specific panelist's answers to a survey are unusable because the e-Rewards panelist clearly did not provide consistent, plausible answers to survey questions. When we receive a number of such reports about the same e-Rewards panelist, we stop sending survey invitations to the panelist, as panelists who do not provide honest and thoughtful opinions are not of interest to our clients.
Panelists who are no longer invited to participate in surveys may still have use of their e-Rewards accounts, and may redeem any and all outstanding balances at their disposal.
Sincerely,
XXXX
Member Services
If anyone of you have faced similar situation and managed to get out of it successfully, I would love to hear about it. Any help would be greatly appreciated.
TIA.
Hello Vinay,
Recently you contacted us regarding the decreased frequency of survey invitations that you receive. We have reviewed your past participation in the e-Rewards program and have determined that we stopped sending survey invitations to you as a matter of policy.
From time to time our clients report that a specific panelist's answers to a survey are unusable because the e-Rewards panelist clearly did not provide consistent, plausible answers to survey questions. When we receive a number of such reports about the same e-Rewards panelist, we stop sending survey invitations to the panelist, as panelists who do not provide honest and thoughtful opinions are not of interest to our clients.
Panelists who are no longer invited to participate in surveys may still have use of their e-Rewards accounts, and may redeem any and all outstanding balances at their disposal.
Sincerely,
XXXX
Member Services
If anyone of you have faced similar situation and managed to get out of it successfully, I would love to hear about it. Any help would be greatly appreciated.

TIA.
personal.
#670


Join Date: Apr 2004
Programs: AA, UA, SQ, VA, QF, AF, BA
Posts: 2,885
This happens to me occassionally. In fact it happened just last week. I emailed erewards to complain about being dumped after investing 15 minutes in a survey and they credited me with the full amount. They need to know when their survey providers pull stunts like this since it alienates their members.
#671
Join Date: Mar 2004
Location: Florida
Posts: 2,872
I have no idea what the problem is. I seem to receive even more invitations after complaining! In fact yesterday I received three, and the day before two. Perhaps it has something to do with the demographics you've been slotted in?
#672
FlyerTalk Evangelist
Join Date: Jan 2002
Location: west of DFW airport
Programs: AA LT Gold 1.9 MM flying my way to LT PLAT
Posts: 11,074
As I've gotten older the number of surveys I get have been reduced. I'm sure my next birthday will push me into the ERewards land of the unwanted unless it is for surveys about Depends!
#674
FlyerTalk Evangelist




Join Date: Aug 2001
Location: Finally back in Boston after escaping from New York
Posts: 13,684
As suggested by some of you, I contacted e-rewards via email on why I am not getting any more surveys, and I received below reply:
Hello Vinay,
Recently you contacted us regarding the decreased frequency of survey invitations that you receive. We have reviewed your past participation in the e-Rewards program and have determined that we stopped sending survey invitations to you as a matter of policy.
e-Rewards serves clients in the consumer packaged goods industry, auto industry, and in general to companies who provide products or services that are sold to businesses and consumers around the world. These clients use survey results to make decisions that have significant financial implications for their companies. As such they rely upon the quality of the survey answers they receive from e-Rewards panelists.
From time to time our clients report that a specific panelist's answers to a survey are unusable because the e-Rewards panelist clearly did not provide consistent, plausible answers to survey questions. When we receive a number of such reports about the same e-Rewards panelist, we stop sending survey invitations to the panelist, as panelists who do not provide honest and thoughtful opinions are not of interest to our clients.
Panelists who are no longer invited to participate in surveys may still have use of their e-Rewards accounts, and may redeem any and all outstanding balances at their disposal.
Sincerely,
XXXX
Member Services
If anyone of you have faced similar situation and managed to get out of it successfully, I would love to hear about it. Any help would be greatly appreciated.
TIA.
Hello Vinay,
Recently you contacted us regarding the decreased frequency of survey invitations that you receive. We have reviewed your past participation in the e-Rewards program and have determined that we stopped sending survey invitations to you as a matter of policy.
e-Rewards serves clients in the consumer packaged goods industry, auto industry, and in general to companies who provide products or services that are sold to businesses and consumers around the world. These clients use survey results to make decisions that have significant financial implications for their companies. As such they rely upon the quality of the survey answers they receive from e-Rewards panelists.
From time to time our clients report that a specific panelist's answers to a survey are unusable because the e-Rewards panelist clearly did not provide consistent, plausible answers to survey questions. When we receive a number of such reports about the same e-Rewards panelist, we stop sending survey invitations to the panelist, as panelists who do not provide honest and thoughtful opinions are not of interest to our clients.
Panelists who are no longer invited to participate in surveys may still have use of their e-Rewards accounts, and may redeem any and all outstanding balances at their disposal.
Sincerely,
XXXX
Member Services
If anyone of you have faced similar situation and managed to get out of it successfully, I would love to hear about it. Any help would be greatly appreciated.

TIA.
Mike
#675


Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM; AA 1.5MM; DL .5MM; Hyatt GP 1M; HH Gold; CP/Rad. Gold; Miracle Fruit-su Club
Posts: 9,961

