Radisson Best Price guarantee
Feb 16, 2014, 11:17 am
#391
Join Date: Sep 2012
Location: AGH
Posts: 5,979
Can you post the link to the 66€ rate here? Would be interessting to see what e.g. I would see looking at the site.
Also: Did you gave them the link to the offer or just the general address of the website e.g. only found it on 'expedia.com'
Also: Did you gave them the link to the offer or just the general address of the website e.g. only found it on 'expedia.com'
Feb 16, 2014, 12:22 pm
#392
Join Date: Jan 2012
Location: Iowa City, IA
Posts: 337
Rate on radisson.com is 120 euro. Rate on a competitor website is 66. Filled in a form and got a response within 12 hours, saying that the rate they found is 130 euro. Checked again and it's still there, 66 euro.
So now they don't have to find one-hour differences in cancelation policy, a different type of room or whatever, they can simply make up the rate they want. From experience I know that sending them screen shots is a waste of time.
Shuly
So now they don't have to find one-hour differences in cancelation policy, a different type of room or whatever, they can simply make up the rate they want. From experience I know that sending them screen shots is a waste of time.
Shuly
Feb 16, 2014, 10:44 pm
#394
Join Date: Jan 2012
Location: Iowa City, IA
Posts: 337
That ended up being the second reason. Initially the lady told me it was because their rate was cheaper. I had to sit there and stare at both of the screen shots for 5 minutes just to make sure I wasn't going insane! Once I told them they were wrong they came back with the 2nd reason.
Feb 16, 2014, 10:50 pm
#395
Join Date: Jan 2012
Location: Iowa City, IA
Posts: 337
I will say my last one I didn't have any problems with, I was looking back on it and the big difference was I used their online portal to fill out my claim, not emailing them. Not sure if that makes a difference or not.
Feb 17, 2014, 9:18 am
#396
Join Date: May 2000
Location: HFA
Posts: 1,712
http://www.hoteltravel.com/greece/athens/park.htm
Shuly
Feb 17, 2014, 10:02 am
#397
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
The hotel is Radisson Blu Park Hotel, Athens. Check out March 8-12, single room with breakfast. The Radisson rate is still 120 euro, the lower rate of 66 euro is still available here:
http://www.hoteltravel.com/greece/athens/park.htm
Shuly
http://www.hoteltravel.com/greece/athens/park.htm
Shuly
Club Carlson has a 95.40 EUR rate with a better cancellation policy, but no breakfast, including taxes.
The Bed and Breakfast rate also includes taxes, and has abetter cancellation policy.
Your claim was properly denied, for these reasons and more!
Feb 17, 2014, 12:14 pm
#398
Join Date: May 2000
Location: HFA
Posts: 1,712
My claim was need on the following ground:
I would have accepted any of the other reasons, but not this.
Shuly
The rate that we found on www.hoteltravel.com for your room type
including breakfast was 130.28 Euros including tax, which is higher then
the rate you have booked. Unfortunately we are not able to honor the
claim.
including breakfast was 130.28 Euros including tax, which is higher then
the rate you have booked. Unfortunately we are not able to honor the
claim.
Shuly
Feb 17, 2014, 1:55 pm
#399
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
The 66 Euro + tax is not a valid comparison rate.
So your claim was, again, properly denied. The rate with breakfast with the same cancellation policy as Club Carlson's website is 130.28 EUR plus about 4 EUR in taxes/fees.
Feb 18, 2014, 10:32 am
#400
Join Date: May 2000
Location: HFA
Posts: 1,712
I just looked at the Standard Double Room with Breakfast, with the same terms of cancellation as your Club Carlson booking, and it is indeed 130.28 Euro on Hotel Travel. They just didn't explain that the reason they looked at this rate, as opposed to the one you wanted, is that you were trying to compare a rate with a different cancellation policy.
The 66 Euro + tax is not a valid comparison rate.
So your claim was, again, properly denied. The rate with breakfast with the same cancellation policy as Club Carlson's website is 130.28 EUR plus about 4 EUR in taxes/fees.
The 66 Euro + tax is not a valid comparison rate.
So your claim was, again, properly denied. The rate with breakfast with the same cancellation policy as Club Carlson's website is 130.28 EUR plus about 4 EUR in taxes/fees.
I'm happy to report that when I asked them to double check they escalated the issue and my claim was approved today. Kudos to Radisson for this, as you rightly noted that didn't have to do it.
Shuly
Feb 21, 2014, 11:37 am
#401
Join Date: Feb 2014
Location: Denmark, Kolding
Programs: Club Carlson
Posts: 17
BORG completed with success!
I am gold status.
Original booking
Subtotal: 1,525.00 DKK Plus applicable Fees and Taxes *
Rate Type: Standard Guest Room
Breakfeast: Not included
BORG
www.amoma.com DKK1120.00-25%=DKK840.00 per room, per night (breakfast included, VAT included)
I am gold status.
Original booking
Subtotal: 1,525.00 DKK Plus applicable Fees and Taxes *
Rate Type: Standard Guest Room
Breakfeast: Not included
BORG
www.amoma.com DKK1120.00-25%=DKK840.00 per room, per night (breakfast included, VAT included)
Feb 25, 2014, 7:35 pm
#402
Join Date: Dec 2012
Programs: Miles and More FF, Club Carlson Gold, Hilton HHonors Gold, Jet Airways Silver
Posts: 30
My BRG has been reject giving the reason that cancellation policy does not match.
Actually the cancellation policy at competent website is better than clubcarlson.com
clubcarlson.com allows free cancellation until 4 days before booked day whereas competent website allows free cancellation until the days of arrival.
Kindly suggest.
Actually the cancellation policy at competent website is better than clubcarlson.com
clubcarlson.com allows free cancellation until 4 days before booked day whereas competent website allows free cancellation until the days of arrival.
Kindly suggest.
Feb 25, 2014, 11:30 pm
#403
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Hyatt Discoverist
Posts: 7,320
My BRG has been reject giving the reason that cancellation policy does not match.
Actually the cancellation policy at competent website is better than clubcarlson.com
clubcarlson.com allows free cancellation until 4 days before booked day whereas competent website allows free cancellation until the days of arrival.
Kindly suggest.
Actually the cancellation policy at competent website is better than clubcarlson.com
clubcarlson.com allows free cancellation until 4 days before booked day whereas competent website allows free cancellation until the days of arrival.
Kindly suggest.
Feb 28, 2014, 12:16 am
#404
Join Date: Jan 2012
Location: Iowa City, IA
Posts: 337
Feb 28, 2014, 3:39 am
#405
Join Date: Sep 2007
Posts: 198
