Originally Posted by
shuly
My claim was need on the following ground:
I would have accepted any of the other reasons, but not this.
Shuly
I just looked at the Standard Double Room with Breakfast, with the same terms of cancellation as your Club Carlson booking, and it is indeed 130.28 Euro on Hotel Travel. They just didn't explain that the reason they looked at this rate, as opposed to the one you wanted, is that you were trying to compare a rate with a different cancellation policy.
The 66 Euro + tax is not a valid comparison rate.
So your claim was, again, properly denied. The rate with breakfast with the same cancellation policy as Club Carlson's website is 130.28 EUR plus about 4 EUR in taxes/fees.