Radisson Best Price guarantee
Aug 2, 2013, 5:12 pm
#301
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
That's really ridiculous. Even when the third party site has a better policy, they reject the claim ! I hope you cancelled your reservation and let them know why, and book elsewhere.
CC should be sued for false advertising. They do not offer any BRG and they claim they do offer one, The T&Cs and their application are not reasonable. It is like a shop has a lot of adds saying it sells bottles of coke at 1$, but has only two bottles at 1$ and sells all the other ones at 2$...
CC should be sued for false advertising. They do not offer any BRG and they claim they do offer one, The T&Cs and their application are not reasonable. It is like a shop has a lot of adds saying it sells bottles of coke at 1$, but has only two bottles at 1$ and sells all the other ones at 2$...
Aug 3, 2013, 6:37 am
#302
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
Agreed. I'm actually at the hotel now and it turns out they incude breakfast on EVERY room. That's right - so according to Club Carlson rules, basically this hotel is ineligible for the Best Rate Guarantee since all rates will always include breakfast. I can't imagine this is the only hotel like this. Rather they just have hotels that opt-out of the program rather than deny us 100% of the time. Ridiculous way to run a program IMO.
Aug 3, 2013, 7:32 am
#303
Join Date: May 2012
Location: HEL
Programs: AY+ Platinum (OWE), HH Diamond, Marriott Platinum, AX
Posts: 190
That's really ridiculous. Even when the third party site has a better policy, they reject the claim ! I hope you cancelled your reservation and let them know why, and book elsewhere.
CC should be sued for false advertising. They do not offer any BRG and they claim they do offer one, The T&Cs and their application are not reasonable. It is like a shop has a lot of adds saying it sells bottles of coke at 1$, but has only two bottles at 1$ and sells all the other ones at 2$...
CC should be sued for false advertising. They do not offer any BRG and they claim they do offer one, The T&Cs and their application are not reasonable. It is like a shop has a lot of adds saying it sells bottles of coke at 1$, but has only two bottles at 1$ and sells all the other ones at 2$...
All hotels are the same but some are just better than others.
Aug 5, 2013, 11:18 pm
#304
Join Date: Jul 2011
Location: Las Vegas or Park City
Posts: 169
Just found a possible nice BRG at the Radisson Hotel at Los Angeles Airport. I was only looking for one date April 14-15, 2014 and hotelclub.com has it for 80.00 while Radisson is 189.00. Both include free internet. Might be worth a peak.
Aug 14, 2013, 6:28 pm
#305
Used to be 'lohiadk'
Join Date: Jan 1999
Posts: 287
Wandering if I book a nonrefundable rate and submit the claim will that be valid or not?
Aug 14, 2013, 8:33 pm
#306
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
Aug 19, 2013, 9:41 am
#308
Join Date: Jul 2013
Location: Austin, Texas
Posts: 400
Aug 20, 2013, 5:44 am
#309
Join Date: Aug 2009
Programs: IC Diamond Amb, Bonvoy Platinum, Hyatt Explorist, HH Diamond
Posts: 309
In my own experience BRG's are still easily possible if you follow the T&C's to the dot. I just had one approved in less than 24 hours for a Radisson in Europe. Fully refundable rate compared to fully refundable on 3rd party site - and yes there are sites out there who sometimes mirror their cancellation policies by the minute.
It just requires a lot more work nowadays cos all chains have considerably tightend up their T&C's for a BRG.
It just requires a lot more work nowadays cos all chains have considerably tightend up their T&C's for a BRG.
Aug 20, 2013, 8:40 am
#310
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
In my own experience BRG's are still easily possible if you follow the T&C's to the dot. I just had one approved in less than 24 hours for a Radisson in Europe. Fully refundable rate compared to fully refundable on 3rd party site - and yes there are sites out there who sometimes mirror their cancellation policies by the minute.
Not all chains (ie. Starwood)
Aug 20, 2013, 12:33 pm
#312
Join Date: May 1998
Location: australia
Posts: 5,762
http://www.flyertalk.com/forum/20972580-post278.html
Aug 20, 2013, 12:33 pm
#313
Join Date: Apr 2011
Location: Quebec and Ontario, Canada
Programs: AC*E50, SPG/Marriott Plat
Posts: 1,917
However, deny because there is 1h difference in cancellation time, because the currency is different, because the bedding is different (even if the prices are the same on one site), because the description is not word by word the same on the two websites (even if it is clear both are for the cheapest room) because the breakfast is included in both rate (which exclude every hotel where breakfast is always included...) are what I call silly reasons.
Aug 20, 2013, 2:51 pm
#314
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
You can always find worse...
However, deny because there is 1h difference in cancellation time, because the currency is different, because the bedding is different (even if the prices are the same on one site), because the description is not word by word the same on the two websites (even if it is clear both are for the cheapest room) because the breakfast is included in both rate (which exclude every hotel where breakfast is always included...) are what I call silly reasons.
However, deny because there is 1h difference in cancellation time, because the currency is different, because the bedding is different (even if the prices are the same on one site), because the description is not word by word the same on the two websites (even if it is clear both are for the cheapest room) because the breakfast is included in both rate (which exclude every hotel where breakfast is always included...) are what I call silly reasons.
Aug 20, 2013, 3:06 pm
#315
Suspended
Join Date: Jan 2012
Location: ヒルトン大阪
Programs: ゴールデングローブ
Posts: 1,982
PS: Count Marriott for outside North American bookings to the same scamers!
That one is the same cheating trash fake BRG program. Not better than Club Carlson!