MightyTravels

Was that a non-refundable reservation in both cases? These still seem to be matched by the BRG team but not refundable ones.

Gagravarr

Fully refundable in both cases. BRG's are always a bit more risky on non-refundable bookings, as if they deny you the lower rate you're a bit stuffed...

Shanye2233

I found a cheaper rate on hotelpronto and this is the response i got . Anyone want to help out or know the rules better than what i do im not familiar with this .


We appreciate your submission of a best online rate guarantee form. At
> this time, we are unable to honor the claim. Per hotelpronto.com
> employee, this site doesn't not always bill in the local currency. We
> have no way to verify what currency you would be billed in and
> therefore, can't approve the Best Online Rate Guarantee at this time
> using this website.
>
> Per our Best Online Rate Guarantee terms and conditions, if a rate is
> found on another website that is lower than the best available rate on
> our brand website, customer service must be able to confirm that the
> rate is for the same date(s), the same room type, the same number of
> guests and the same hotel. Exchange rates will not be considered.

Yul_voyager

You can't do anything. Club Carlson BRG is BS. They are just paid to find something which doesn't work.
Sorry for my not so helpful message but I tried so many time, just succeed once (and I imagine the employee who approved it was fired since then)

Shanye2233

I cant find anywhere on either website for the agent denying my claim. So thats why im going to call them and complain but i dont want to do that if she's right and im wrong.

Yul_voyager

The problem is, they said they called the 3rd party website who tell them it could be billed in a different currency. There is nothing to prove they are right but you have nothing to prove they are wrong.
You best bet is cancel and book again and try again...
However if you decide to complain just let you know what happens...

traveldealexpert

I haven't heard many people get approved under the Radisson Best Price Guarantee...

I have had success using IHG and Choice Hotels... they are much more honest ... although some IHG hotels will fight to the end .

Adam1222

Can we stop with the attacks on a company's "honesty" and blanket generalizations about a rule based on individuals bad experiences? Unless you have a specific data point, it is not helpful to anyone.

I have had several Radisson BPGs approved when I submitted valid competing rates. Will be staying at the Radisson Blu Tallinn on one next week.

Yul_voyager

It is good to hear someone who got an approved BRG. However you can't deny the fact the reported approved BRG are very rare here. If you go to the SPG BRG thread to say that your claim was denied and their BRG is bad, you will have many people to defend SPG, because their BRG policy is really good.

I submit a lot of claim for the Club Carlson BRG, in different hotels, different websites, different situation, they were all denied for a lot of reasons (and for each situation, the would have been accepted by SPG). Currency, Voucher sites, little difference in cancellation deadline (like 4pm or 6pm the same day !), not exactly same room description even if it is the cheapest room of the hotel on both side, and it is for sure the same, website where you have to register when you book (just entering a email + password at the time of booking make the rate non available for the general public ??)... And even if they don't find anything they try to call the third party to find something according to OP !
So yes I don't see why I won't share my experience and my feeling about their BRG policy which is - IMO - BS. But still happy to hear about successful CC BRG. But you have to recognize they are pretty rare here these times...

traveldealexpert

When was your Radisson Best Price Guarantee approved?

Recently, Radisson has been denying every single claim I have made for all kinds of reasons. I used to be able to get claims approved relatively easily...but it seems that they have really cracked down.

Adam1222

About a month ago.

shuly

I've had several success stories with their BRG in recent years, the last one probably a year ago. This week, however, I was rejected twice, although both claims were valid.

In the first case they said "they could not find the same rate". I printed screen shots and sent them. They said "they could not download the large files" and asked that I send the files to some other e-mail address. I did, and then they said that "these were PDFs, not screen shots." ??? I decided not to give up, and I've sent them a fourth e-mail with an image. Still waiting.

In the second case they claimed that the web site did not quote in the local currency. It did. So I wrote again. Still waiting.

Very poor customer service, if you're asking me.

Shuly

shuly

Most recent update. Rep says: "Unfortunately, we need it to be billed in the local currency of the hotel and not just use a converter to show what the rate would be." To which I reply:

Yul_voyager

Yes CC BRG customer service is awful. I just don't get why the keep their useless BRG policy. If you cannot afford something, just don't offer it. At least we know we have to choose between lower rate and points, and don't lose time to write useless claim.

shuly

I must admit I'm speechless.

The first claim I made was denied again on the basis of the billing currency. I disagree, but I can see their point.

The second reservation was finally denied yesterday. Here's what I got from "Monique , Online Customer Support Specialist":

The rate is of course still there. So she ignored the screen shots she asked me to send, ignored what's available on-line, and denied the claim on the basis of not being able to locate the rate that I'm seeing on several web sites for two weeks now.

My recommendation to readers of this thread to to stop wasting your time with the Club Carlson BRG, they do not mean it.

For the record, I'm a CC gold member, not that this should have made any difference.

Shuly