Jun 5, 2017, 6:48 am
Last edit by: plunet
Wiki last updated: 21 July 2017 18:00 UTC
Summary of key traveller experiences and feedback on this forum since Mid-June
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
What Happened
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Summary of key traveller experiences and feedback on this forum since Mid-June
- Policy statement (link) for the travel industry issued 15th June 2017
- Refund is always an option, but very varied experiences of how quickly the refund is processed, from a few days to "still waiting". Some experiences of passengers being pressurised into taking refunds when this is not necessary if you can wait.
- If you want to reroute from a closed destination to another middle east destination still served by QR, you might be able to do this as early as 30 days from 1st sector, although we have had reports of rerouting at 6 weeks out.
- Where QR have to reroute onto other carriers, long haul reroutes typically onto BA, CX and TK seem to be quoted most often. In the Gulf region ME, KU, WY are quoted most often. Although RJ is a OneWorld carrier and should be a parter for QR, they are not accepting QR rerouted tickets.
- Status of reservations for travel to affected destinations typically changes to "Unconfirmed" 7 days ahead of travel.
- If your booking was via a 3rd party or agent you probably can't get Qatar to change the ticket until 72 hours before the first sector. 3rd parties and agents seem to be offering refunds rather than rerouting, although there has been some success if you can show them the QR rebooking policy document.
- There has been a very mixed bag of reports of how QR are handling rebooking. Some people have no luck getting itineraries changed before 72 hours before departure, but others do. So some good advice is to always be polite but if you don't get what you want, then thank the agent for their time and HUACA (hang up and call again) - preferably after you have had a drink and have calmed down, and maybe calling a different office.
Some specific data points from other travellers:
(but there is a lot more valuable information if you can trawl back through the thread)
#753 CAI-LHR-DOH been offered as alternative for ex-CAI 4 days prior to 1st sector.
#772 KUL-DOH-LXR reroute to CAI and IST refused
#792 AUH-DOH-DPS by QR rebooked to DXB-HKG-DPS by CX
#794 Australia-DOH-HBE rebooked as DOH-BEY on QR on 2nd attempt.
#808 CAI>DOH>BOS>DOH>CAI rebooked to KRT and date change
#818 SYD-DOH-CAI changed to SYD-DOH-KWI-CAI, layovers optimed and +Qatar stopover
#830 and #840 Economy ICN-DOH-DXB rebooked onto CX ICN-HKG-DXB
#849 ex-CAI ininaries changed to ex-AMM but needed to HUACA a few times.
#856 CAI-DOH-BKK changed to FCO-DOH-BKK all on QR
#868 DFW-DOH-HBE changed to DFW-DOH-LCA all on QR 2 weeks out.
#906 Unable to get LXR-DOH-HKG-BNE rerouted until 72 hours prior
#927 CAI-DOH-BKK rebooked onto CAI-BAH-AMM on Gulf DOH-BKK (on QR) and return back to AMM
#966 DXB-DOH (award ticket) was changed to DXB-KWI-DOH on Kuwait+QR 48hrs in advance
#966 DOH-CAI (2 award tickets) were changed to DOH-BEY on QR 48 hours advance
#966 CAI-DOH-MUC (paid business) were changed to BEY-DOH-MUC 72 hours advance
#981 HKT-DOH-DWC (J/F tix) change to HKT-DOH-KWI all on QR 10 days out.
#985 ex-LXR ticket rerouted by OTA as CAI-BEY-DOH outside the 72 hr window
#1004 BKK-DOH-CAI in F rebooked as BKK-DOH-BEY in QR F, BEY-CAI in C on ME
#1005 HEL-DOH-DXB rebooked HEL-DOH-MCT on QR and MCT-DXB on Oman once ticket status went to unconfirmed.
#1057 MAN-DOH-DXB rebooked as MAN-LHR-DXB on BA (had to HUACA 3 times)
#1141 Multiple ex-CAI itineraries CAI-DOK-BKK return in J, CAI-DOH-LHR return in J, CAI-DOH-BKK single in F changed to all be ex-KWI. Had to HUACA 3 times.
#1157 LXR-DOH-NRT booked in January, flight changed to CAI-DOH-NRT
#1172 Rebooked CAI-(F)-DOH(J)-BKK to CAI-(C/ME)-BEY-(F)-DOH-(C)-BKK at 77hrs from departure
#1173 Rebooked at QR office HBE-DOH-DPS to HBE-IST-DOH-DPS on TK/TK/QR and improved timing on DOS-DPS segment
Offical guidance from QR website as of mid July:
Passengers who have purchased their tickets from Qatar Airways have the following options to refund their tickets:
For tickets booked on qatarairways.com, they can:
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
For tickets booked on qatarairways.com, they can:
- Go to Refund requests;
- They can approach their nearest Qatar Airways Office; or
- They can call the Qatar Airways contact Centre at +974 4022 0072
- Contact their nearest Qatar Airways Office; or
- Call Qatar Airways Contact Centre on +974 4022 0072
Passengers who have purchased their Qatar Airways tickets through a Travel Agency can request their refund from the issuing Travel Agent.
Within the Kingdom of Saudi Arabia, UAE, Kingdom of Bahrain and Egypt please use: https://refundsapp1.blueivysync.com/...er-refund.html
This is a different web form as the Qatar website is blocked from some of these countries.
This is a different web form as the Qatar website is blocked from some of these countries.
For further information and FAQs please visit: http://support.qatarairways.com/hc/e...002369667-FAQs
On the 6th of June flights from Qatar to Bahrain, Egypt, Saudi Arabia, and the United Arab Emirates (and vice versa) were suspended.
This includes all Qatar flights between Doha and Abu Dhabi, Abha, Alexandria–Borg el Arab, Bahrain, Buraydah, Cairo, Dammam, Dubai–Al Maktoum, Dubai–International, Gassim, Hofuf, Jeddah, Luxor, Madinah, Ras Al Khaimah, Riyadh, Sharjah, Tabuk, Ta'if and Yanbu.
Adding to this at 00:00 (UTC) on the 6th of June restrictions were put in place limiting flights to Doha to one particular corridor through the airspace of Bahrain. This has since been relaxed to two specific corridors through Bahrain airspace with a second corridor up the Saudi Arabia the new addition.
All other flights to other Qatar Airways destinations including the Maldives are still operating although some have delays due to the extended time required to avoid restricted airspace.
There are a couple of routes that are having to make fuel stops in Athens or Muscat but this seems to be dependent on the type of aircraft as well.
Details on the Airspace can be found here - https://www.flightradar24.com/blog/f...ain-and-egypt/
What about my Flights to other destinations?
Flights to Europe, Asia, Pacific and Norte America are operating as per schedule with minimal delays. There is no need to contact QR regarding these services.
Flights between Doha and Souto America are facing delays due to longer times and/or need for a technical stop-over. Flights to GRU and EZE are 2hr to 5hrs longer.
Flight between Doha and Africa/Middle East have longer flights times due to the airspace restrictions. Some routes like Doha to Khartoum have felt the full force of the restrictions with the flight now taking 2hr 30 mins longer than normal.
Qatar has begun to re-time flights to ensure the network continues running smoothly. Changes have been since Monday 12 June 2017, so it is advised to check your flight status and times on the Qatar website.
What about my flight to a suspended destination?
If you are due to fly in the next few days, search for alternative routings and note them down.
24 hours before your scheduled departure time, contact your LOCAL QR office, and ask for their assistance. Advise them that you have found an alternative routing which you would be willing to accept and see if they will book it for you.
If you are due to fly more than 5 days from today, try and relax. Do not panic and please do not call QR as you are blocking the lines for those flying in the next 24 hours. At this stage, Qatar is only offering options to those who are traveling in the next 24 hours.
Currently, people in the thread have suggested that Qatar is rebooking on flights through Muscat, Kuwait, Amman, Istanbul, Mumbai, Beirut, Athens and Tunis.
You can only get a refund if your booking is to one of the destinations listed at the top! (The number of people asking QR on Twitter for a refund of other flights is amazing)
What about other airlines?
Most other carriers in and out of Doha are still operating except for Air Arabia, Air Arabia Egypt, Air Cairo, EgyptAir, Emirates, Etihad, FlyDubai, Rotana Jet and Saudia.
Most other carriers are using the new restricted routes into Doha although provided the aircraft is not registered in Qatar they are allowed to use the Saudi Arabia or Egypt Airspace.
Timeline of Events:
5 June 2017
- UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
- All MS flights between CAI and DOH was zeroed out
- All GF flights between BAH and DOH closed for sale
- All QR flights between DOH and CAI closed for sale
- All QR staff travel was canceled
6 June 2017
- Airspace Restriction came into effect at 00:00 (UTC)
- All QR flights between DOH and UAE/Bahrain/KSA closed for sale
- QR flights between DOH and MLE still bookable
- QR Charters 3 aircraft from Jeddah to Muscat
7 June 2017
- QR Charters an aircraft from Jeddah to Kuwait
8 June 2017
- Qatar Airways website blocked in the UAE
- Qatar Airways offices in the UAE, Saudi Arabia and Bahrain close
11 June 2017
- Second flight corridor added along the Saudi Arabia Coast
13 June 2017
- UAE Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar but they are still not allowing flights between the UAE and Qatar from any operators.
- Egypt Relaxes rules allowing non Qatari registered aircraft to use their airspace to/from Qatar. The new rules also allow for non Qatar or Egypt registered aircraft to operate flights between the two countries.
14 June 2017
- Agreement between QR and BA/A3 on reticketing passengers (link below)
Further information:
- QR Travel Alert http://support.qatarairways.com/hc/e...bile_site=true
- QR FAQs http://support.qatarairways.com/hc/e...002369667-FAQs
- QR Charter flights arranged from Jeddah KSA to Muscat Oman http://support.qatarairways.com/hc/e...Muscat-to-Doha
- QR agreement with BA & A3 to reticket their flights http://www.flyertalk.com/forum/qatar...r-help-qr.html
- Political background and latest updates: http://www.bbc.com/news/world-middle-east-40155829
Qatar Airways - UAE, KSA, Bahrain and Egypt withdraw licenses and close airspace
Jun 23, 2017, 3:48 am
#931
Join Date: Dec 2010
Location: LHR
Programs: Accor PLT,Thai Silver, HH Dia, SPG Titanium (LT Gold), Aegean Gold, BA Silver
Posts: 5,120
Jun 23, 2017, 4:44 am
#932
Join Date: Oct 2015
Location: UK
Programs: AA
Posts: 209
Jun 23, 2017, 7:55 am
#934
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
The demands from KSA and UAE are covered here:
https://us.yahoo.com/news/qatars-nei...021256641.html .
It's such an unreasonable list that QR should count on the current disruptions to last for some time and then some. No "Eid Mubarak" or eidi for QR is coming from the KSA and UAE this summer.
https://us.yahoo.com/news/qatars-nei...021256641.html .
It's such an unreasonable list that QR should count on the current disruptions to last for some time and then some. No "Eid Mubarak" or eidi for QR is coming from the KSA and UAE this summer.
Jun 23, 2017, 8:28 am
#935
Join Date: Apr 2012
Posts: 3,944
What is the significance of 72 and 24 hours to QR in this crisis?
Definition: In this post the term TA includes not only TAs but also OTAs and other non QR ticket issuers of QR flights.
Like everyone else I have wondered about the very short time frames QR have set for rebooking.
The 72 hours was the most puzzling. Was there a reason for it? I thought long and hard trying to find a reason for the 'rule'. Then I remembered the http://www.flyertalk.com/forum/qatar...verbook-j.html thread from last year. What has overbooking to do with this situation? Everything and nothing! From post 7 of that thread it appears that many (most) cases of overbooking are caused by the failure of the TA to keep to the rules. I read on another site that TAs are required to 'immediately report' all reservations to the carrier. A great many do not do so but wait until they are required to turn all reservations over to QRs control. And that is? Yes, you've guessed it 3 days prior to first flight! Many TAs are very conscientious at keeping QR informed but many are not. Some, as a customer service, have even give control of the reservation to QR much earlier than actually required.
So it is first three days before flight that QR have the correct number of passengers they need to reroute/rebook!
The 24 hours is an entirely different problem and mostly has to do with the airlines QR can reroute on.
These airlines main aim is to make a profit and they see a chance considerably increase revenue and profits. Why should they sell all available seats to QR at very deeply discounted prices when by waiting a bit longer they can sell at full price?
There are local businessmen who have to fly to these destinations and they would choose an unaffected carrier and pay whatever it costs. Then there are those who do not want to wait until three days before flight to get rerouted. Going outside of QR also means that they have to pay for the flights themselves.
24 hours before departure QR are informed of how many seats are available to them. They then have the enormous task of allocating passengers to those seats taking into account connecting flight times and many other considerations.
What are QR to do in this situation?
Are they to reroute/rebook months and weeks in advance with
1) A risk of changing flights at a later date
2) Discriminating their customers from TAs
Or are they to keep close control of the situation providing the best possible solution to as many customers as possible?
Both solutions also have political consequences but that is outside the scope of this forum.
Definition: In this post the term TA includes not only TAs but also OTAs and other non QR ticket issuers of QR flights.
Like everyone else I have wondered about the very short time frames QR have set for rebooking.
The 72 hours was the most puzzling. Was there a reason for it? I thought long and hard trying to find a reason for the 'rule'. Then I remembered the http://www.flyertalk.com/forum/qatar...verbook-j.html thread from last year. What has overbooking to do with this situation? Everything and nothing! From post 7 of that thread it appears that many (most) cases of overbooking are caused by the failure of the TA to keep to the rules. I read on another site that TAs are required to 'immediately report' all reservations to the carrier. A great many do not do so but wait until they are required to turn all reservations over to QRs control. And that is? Yes, you've guessed it 3 days prior to first flight! Many TAs are very conscientious at keeping QR informed but many are not. Some, as a customer service, have even give control of the reservation to QR much earlier than actually required.
So it is first three days before flight that QR have the correct number of passengers they need to reroute/rebook!
The 24 hours is an entirely different problem and mostly has to do with the airlines QR can reroute on.
These airlines main aim is to make a profit and they see a chance considerably increase revenue and profits. Why should they sell all available seats to QR at very deeply discounted prices when by waiting a bit longer they can sell at full price?
There are local businessmen who have to fly to these destinations and they would choose an unaffected carrier and pay whatever it costs. Then there are those who do not want to wait until three days before flight to get rerouted. Going outside of QR also means that they have to pay for the flights themselves.
24 hours before departure QR are informed of how many seats are available to them. They then have the enormous task of allocating passengers to those seats taking into account connecting flight times and many other considerations.
What are QR to do in this situation?
Are they to reroute/rebook months and weeks in advance with
1) A risk of changing flights at a later date
2) Discriminating their customers from TAs
Or are they to keep close control of the situation providing the best possible solution to as many customers as possible?
Both solutions also have political consequences but that is outside the scope of this forum.
Jun 23, 2017, 9:29 am
#936
Join Date: May 1998
Location: australia
Posts: 5,762
What are QR to do in this situation?
Are they to reroute/rebook months and weeks in advance with
1) A risk of changing flights at a later date
2) Discriminating their customers from TAs
Or are they to keep close control of the situation providing the best possible solution to as many customers as possible?
Are they to reroute/rebook months and weeks in advance with
1) A risk of changing flights at a later date
2) Discriminating their customers from TAs
Or are they to keep close control of the situation providing the best possible solution to as many customers as possible?
Very few have said that it is unreasonable for QR not to reroute/rebook months in advance. Most complaints are about flights in the time frame of days to a couple of weeks so the risk of changing flights at a later date is a diversion from the issue.
In the case of an itinerary starting from LXR there seems to be at best 4 international flights a week to KWI on Jazeera that could be utilised for rerouting. I don't even know if Jazeera participates in normal IATA ticketing arrangements between airlines.There seems to be no opportunity to use Egyptair to connect domestically to CAI. I hardly think that the Egyptian government would permit that level of co-operation at present.
QR are telling my OTA that they will protect me out of LXR but only within 72 hrs of departure for my flight in 12 days time. It is pretty clear that this crisis is not going to be resolved by then (referring to that of The State of Qatar not my personal little crisis)
It baffles me onto which flight they are going to reroute me. I have grave suspicions that at the 72 hr mark they will tell me my options are cancel and refund or make my own way at my own expense to another QR- served city.
I am fine with the latter as a solution I just don't want to have to wait until the 72 hr point to be told that and to be allowed to do what seems to be an unavoidable reroute.
Most originations are probably not a problem in terms of organising alternate flights but QR doesn't seem to differentiate leaving those passengers in cities with few rerouting options to remain in a state of bewilderment.
Last edited by 3544quebec; Jun 23, 2017 at 9:43 am
Jun 23, 2017, 12:24 pm
#938
Join Date: Mar 2017
Posts: 13
i totally agree with this. we will leave in one month time. cai-doh-bkk-doh-bkk. arriving the same day from vienna. as far as i checked no way to continue our trip the same day for example through ammann or Beirut. so have booked one night at the le merididien at the Airport. which means we will loose already one night in bkk which of course is non refundable. by we i mean two adults and two Kids. so will Need four seats. Looks like through amman on rj is not possible any more. i can not understand why qr is not more flexible. they know that now way they will fly from cairo in a month time and still they insist on the 72 hours rule.
Last edited by schlingu; Jun 23, 2017 at 12:32 pm
Jun 23, 2017, 9:55 pm
#939
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
i totally agree with this. we will leave in one month time. cai-doh-bkk-doh-bkk. arriving the same day from vienna. as far as i checked no way to continue our trip the same day for example through ammann or Beirut. so have booked one night at the le merididien at the Airport. which means we will loose already one night in bkk which of course is non refundable. by we i mean two adults and two Kids. so will Need four seats. Looks like through amman on rj is not possible any more. i can not understand why qr is not more flexible. they know that now way they will fly from cairo in a month time and still they insist on the 72 hours rule.
Jun 24, 2017, 12:50 am
#940
Join Date: Jun 2003
Location: BKK, CDG, TLS
Programs: QR G, A3 G, EK G, IHG Amb, GHA Black, WOH LT something
Posts: 1,306
Dear Noy, Schinglu, and 3544quebec,
if you read carefully remdk post above yours, you might be able to understand one of the reasons QR does not rebook before 72 hours prior to departure.
While I understand this might be frustrating not knowing what will end up with your routing before that, it might be even more frustrating being rerouted to be told upond checking that the flight you are on is overbooked and thus you can't board.... Thus putting more strain upon you, your family and the checking staff...
If this situation continues I would hope QR to provide other solutions to this problem, but we have to wait at least until the end of the 10 days insane ultimatum imo.
if you read carefully remdk post above yours, you might be able to understand one of the reasons QR does not rebook before 72 hours prior to departure.
While I understand this might be frustrating not knowing what will end up with your routing before that, it might be even more frustrating being rerouted to be told upond checking that the flight you are on is overbooked and thus you can't board.... Thus putting more strain upon you, your family and the checking staff...
If this situation continues I would hope QR to provide other solutions to this problem, but we have to wait at least until the end of the 10 days insane ultimatum imo.
Jun 24, 2017, 2:15 am
#941
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
Dear Noy, Schinglu, and 3544quebec,
if you read carefully remdk post above yours, you might be able to understand one of the reasons QR does not rebook before 72 hours prior to departure.
While I understand this might be frustrating not knowing what will end up with your routing before that, it might be even more frustrating being rerouted to be told upond checking that the flight you are on is overbooked and thus you can't board.... Thus putting more strain upon you, your family and the checking staff...
If this situation continues I would hope QR to provide other solutions to this problem, but we have to wait at least until the end of the 10 days insane ultimatum imo.
if you read carefully remdk post above yours, you might be able to understand one of the reasons QR does not rebook before 72 hours prior to departure.
While I understand this might be frustrating not knowing what will end up with your routing before that, it might be even more frustrating being rerouted to be told upond checking that the flight you are on is overbooked and thus you can't board.... Thus putting more strain upon you, your family and the checking staff...
If this situation continues I would hope QR to provide other solutions to this problem, but we have to wait at least until the end of the 10 days insane ultimatum imo.
Jun 24, 2017, 3:44 am
#942
Join Date: May 2004
Location: 7th planet on your right
Programs: BA[G], SQ[G], TK[G], DL[PM], EY[G], AF[S], IC[Amb], HH[G]
Posts: 1,641
Dear Noy, Schinglu, and 3544quebec,
if you read carefully remdk post above yours, you might be able to understand one of the reasons QR does not rebook before 72 hours prior to departure.
While I understand this might be frustrating not knowing what will end up with your routing before that, it might be even more frustrating being rerouted to be told upond checking that the flight you are on is overbooked and thus you can't board.... Thus putting more strain upon you, your family and the checking staff...
If this situation continues I would hope QR to provide other solutions to this problem, but we have to wait at least until the end of the 10 days insane ultimatum imo.
if you read carefully remdk post above yours, you might be able to understand one of the reasons QR does not rebook before 72 hours prior to departure.
While I understand this might be frustrating not knowing what will end up with your routing before that, it might be even more frustrating being rerouted to be told upond checking that the flight you are on is overbooked and thus you can't board.... Thus putting more strain upon you, your family and the checking staff...
If this situation continues I would hope QR to provide other solutions to this problem, but we have to wait at least until the end of the 10 days insane ultimatum imo.
Moreover, should the situation remains unchanged, I think the number of pax involved will slowly decrease, since QR is not ticketing anymore from/to those destinations. Therefore I think this is the peak frame of the crisis in terms of passengers affected.
Jun 24, 2017, 3:51 am
#943
Join Date: May 1998
Location: australia
Posts: 5,762
While I understand this might be frustrating not knowing what will end up with your routing before that, it might be even more frustrating being rerouted to be told upond checking that the flight you are on is overbooked and thus you can't board.... Thus putting more strain upon you, your family and the checking staff...
I don't think the argument holds any validity. I would much rather have a confirmed ticket/routing that ends up being overbooked (being that that is the situation 100% of airline passengers are in) than no confirmed reservation/routing.
Jun 24, 2017, 5:19 am
#944
Join Date: Nov 2004
Location: Phuket
Programs: SQ *Gold, BA, QR, EY, Hilton Diamond, IHG Platinum, Marriott Gold, Amex Platinum
Posts: 5,269
What you are saying is that we are better off having no confirmed reservation and no idea what the arrangements will be than having a confirmed rerouting which may end up as an overbooked flight (which is the case for all ticketed passengers on any commercial flight anywhere in the world not just QR passengers during this crisis).
I don't think the argument holds any validity. I would much rather have a confirmed ticket/routing that ends up being overbooked (being that that is the situation 100% of airline passengers are in) than no confirmed reservation/routing.
I don't think the argument holds any validity. I would much rather have a confirmed ticket/routing that ends up being overbooked (being that that is the situation 100% of airline passengers are in) than no confirmed reservation/routing.
Jun 24, 2017, 5:56 am
#945
Join Date: Nov 2014
Location: Aspen, CO
Posts: 792
Everybody, calm down. You will all be fine in the end.
Myself and many others have had no problems being rebooked on different flights, and yes it may be frustrating to have to wait until 72 hours before departure, but have some trust in the system that it'll pan out fine.
I've already completed 3 round trips during this fiasco, and QR has been awesome and accommodating every single time.
Do some homework, find a route that would work, and call in at the 72-hour window. As it seems like a lot of you are worried about your dirt-cheap ex-EG fares, have them route you through IST on Turkish, then on to DOH via QR.
Myself and many others have had no problems being rebooked on different flights, and yes it may be frustrating to have to wait until 72 hours before departure, but have some trust in the system that it'll pan out fine.
I've already completed 3 round trips during this fiasco, and QR has been awesome and accommodating every single time.
Do some homework, find a route that would work, and call in at the 72-hour window. As it seems like a lot of you are worried about your dirt-cheap ex-EG fares, have them route you through IST on Turkish, then on to DOH via QR.