Mar 23, 2016, 11:15 pm
Last edit by: msm2000uk
Welcome to the best place to discuss your issue or complaint about QR.
Here on the QR Forum, we have seen and helped FTers with many different complaints, issues, and problems with Qatar Airways.
The official QR Contact line do not tend to show too much creativity in problem resolution, and can be a little slow.
The best options, are either through Twitter, or by email below.
So, before messaging QR directly ([email protected]), why not share your problem here, and see if we can assist?
Here on the QR Forum, we have seen and helped FTers with many different complaints, issues, and problems with Qatar Airways.
The official QR Contact line do not tend to show too much creativity in problem resolution, and can be a little slow.
The best options, are either through Twitter, or by email below.
So, before messaging QR directly ([email protected]), why not share your problem here, and see if we can assist?
Complaints / Rants / Problems with QR
Nov 19, 2012, 3:55 pm
#31
Join Date: Mar 2002
Location: MEL
Programs: BA Gold; VA Velocity Gold; LH FTL; Marriott Gold; ICHG Platinum AMB; Hilton Gold
Posts: 5,393
Hi
I seem to be having some problems with my refund (it seems my flight has been cancelled - it is not listed in Privilege Club any more) but I have not received anything about a refund.
I cancelled in a Qatar Airways office but was not given a reference or anything... Is this normal and when might I expect the refund to be paid?
Thanks in advance.
I seem to be having some problems with my refund (it seems my flight has been cancelled - it is not listed in Privilege Club any more) but I have not received anything about a refund.
I cancelled in a Qatar Airways office but was not given a reference or anything... Is this normal and when might I expect the refund to be paid?
Thanks in advance.
Nov 20, 2012, 10:27 pm
#32
Join Date: Dec 2011
Location: Bangkok, Thailand
Programs: Privilege Club
Posts: 350
your ticket is being refunded.
Best regards,
Alex @ The Qatar Airways Community.
Nov 24, 2012, 1:42 pm
#33
Join Date: Nov 2012
Location: Doha
Programs: BA, Qatar Privilege
Posts: 3
Weird! Would be nice to get some sort of acknowledgement though!
Nov 24, 2012, 7:47 pm
#34
Join Date: Dec 2011
Location: Bangkok, Thailand
Programs: Privilege Club
Posts: 350
Nov 25, 2012, 12:02 pm
#35
Join Date: Nov 2012
Location: Doha
Programs: BA, Qatar Privilege
Posts: 3
Nov 25, 2012, 10:31 pm
#36
Join Date: Dec 2011
Location: Bangkok, Thailand
Programs: Privilege Club
Posts: 350
Dec 8, 2012, 4:39 am
#37
Join Date: Dec 2012
Posts: 1
Refund request p
I was trying to book ticket with QR cus the Internet was slow I didn't know that's the first one went tho already so I had to start over in the end may card charged twice and I got tow booking ref I sent refund request and I received confirmation that they will contact me in 5 working days now is 10 days since but still I haven't got an answer yet I don't know what to do next
Dec 8, 2012, 11:11 am
#38
Join Date: Nov 2004
Location: Norway
Programs: EBS, EY Gold Eite, EK Gold, QR Platinum, Accor Gold
Posts: 476
I was trying to book ticket with QR cus the Internet was slow I didn't know that's the first one went tho already so I had to start over in the end may card charged twice and I got tow booking ref I sent refund request and I received confirmation that they will contact me in 5 working days now is 10 days since but still I haven't got an answer yet I don't know what to do next
Dec 8, 2012, 2:24 pm
#39
Join Date: Mar 2002
Location: MEL
Programs: BA Gold; VA Velocity Gold; LH FTL; Marriott Gold; ICHG Platinum AMB; Hilton Gold
Posts: 5,393
I was trying to book ticket with QR cus the Internet was slow I didn't know that's the first one went tho already so I had to start over in the end may card charged twice and I got tow booking ref I sent refund request and I received confirmation that they will contact me in 5 working days now is 10 days since but still I haven't got an answer yet I don't know what to do next
Dec 8, 2012, 4:17 pm
#40
Join Date: Mar 2007
Programs: QR Platinum
Posts: 172
Totally agree. I really tried to understand what advice Joopuk is asking for.
But Joopuk - Welcome to Flyertalk!
Dec 11, 2012, 9:16 am
#41
Join Date: Dec 2012
Posts: 1
Refund requested on Nov 26th - No response yet
Hi,
Can anyone tell me how much time it takes for a refund request to be completed? I had my flight booked for Nov30th. I called the Customer service and cancelled my tickets few days before the departure. I was told to file the refund request online which I did it on Nov 26th. Its been 12 business days since then and no one has updated the status or even bothered to keep me updated.
Can anyone tell me how much time it takes for a refund request to be completed? I had my flight booked for Nov30th. I called the Customer service and cancelled my tickets few days before the departure. I was told to file the refund request online which I did it on Nov 26th. Its been 12 business days since then and no one has updated the status or even bothered to keep me updated.
Dec 11, 2012, 4:43 pm
#42
Join Date: Jul 2012
Location: SE Asia
Posts: 1,274
As explained in this thread it will take about 30 days. QR is not up to 21St century standards when it Congress to processing refunds or IT.
Dec 19, 2012, 6:44 pm
#43
Join Date: Dec 2012
Posts: 1
I submitted refund request online 10 days ago, no reply yet. Contacted Melbourne office, they said I have to contact Qatar main office directly, gave me some email address. No any replies to multiple emails! I start to worry as the flight date is approaching, don't want to pay 'no show'!
Ok, called Melbourne office again, they gave me the phone number for Qatar main office 974 44203015 (in Qatar obviously!).
Ok, called this number, cost me $120 just for the call because of half hour hold!
Will see what happens now 
Every time I call Melbourne office, I have to wait for half hour on hold, listening to "world number one airline" and "five star airline" B.S. which just makes me sick now about Qatar, doubt will ever fly Qatar again.
Ok, called Melbourne office again, they gave me the phone number for Qatar main office 974 44203015 (in Qatar obviously!).
Ok, called this number, cost me $120 just for the call because of half hour hold!
Will see what happens now Every time I call Melbourne office, I have to wait for half hour on hold, listening to "world number one airline" and "five star airline" B.S. which just makes me sick now about Qatar, doubt will ever fly Qatar again.
Jan 2, 2013, 11:31 am
#44
Join Date: Jan 2013
Posts: 1
Hi Alex,
hope you could help!
I submitted the form to cancell my flight which will take place in 27 hours. I'm not able to reach Qatarairways Moscow office as they are on vacation till 9th of January (public holidays). I'm afraid that I will be treated as "no show". My refund request number is 219322. Please help!!!
hope you could help!
I submitted the form to cancell my flight which will take place in 27 hours. I'm not able to reach Qatarairways Moscow office as they are on vacation till 9th of January (public holidays). I'm afraid that I will be treated as "no show". My refund request number is 219322. Please help!!!
Jan 2, 2013, 7:38 pm
#45
Join Date: Dec 2011
Location: Bangkok, Thailand
Programs: Privilege Club
Posts: 350
Hi Alex,
hope you could help!
I submitted the form to cancell my flight which will take place in 27 hours. I'm not able to reach Qatarairways Moscow office as they are on vacation till 9th of January (public holidays). I'm afraid that I will be treated as "no show". My refund request number is 219322. Please help!!!
hope you could help!
I submitted the form to cancell my flight which will take place in 27 hours. I'm not able to reach Qatarairways Moscow office as they are on vacation till 9th of January (public holidays). I'm afraid that I will be treated as "no show". My refund request number is 219322. Please help!!!
I have received your info and booking has been cancelled. The email confirmation is sent to your email address with further detail.
Best regards,
Alex @ The Qatar Airways Community.