Will Qantas waive change fees for existing bookings? (WHO Pandemic Declaration)
Mar 28, 2020, 3:59 am
#91
Join Date: Dec 2009
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Mar 28, 2020, 8:20 am
#92
Join Date: Nov 2013
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"For those looking to cancel a Classic Reward Booking here are the T&C's that relate to this when you click on Cancel then Refund in Manage my Booking:
- Cancellation of Classic Flight Reward Bookings will incur a fee of 6,000 points per passenger. The 6,000 points fee will not be applied to Classic Flight Reward bookings cancelled up until 31 March 2020, and where your original travel date was prior to and including 31 May 2020
- Classic Flight Reward booking points, taxes, levies and surcharges will be refunded within 10 business days."
Still think calling is your best option. Worked for me (though not for award bookings).
Mar 28, 2020, 12:13 pm
#93
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Mar 28, 2020, 4:57 pm
#94
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I posted the following on another thread on 23 March regarding the cancellation of award bookings:
"For those looking to cancel a Classic Reward Booking here are the T&C's that relate to this when you click on Cancel then Refund in Manage my Booking:
Still think calling is your best option. Worked for me (though not for award bookings).
"For those looking to cancel a Classic Reward Booking here are the T&C's that relate to this when you click on Cancel then Refund in Manage my Booking:
- Cancellation of Classic Flight Reward Bookings will incur a fee of 6,000 points per passenger. The 6,000 points fee will not be applied to Classic Flight Reward bookings cancelled up until 31 March 2020, and where your original travel date was prior to and including 31 May 2020
- Classic Flight Reward booking points, taxes, levies and surcharges will be refunded within 10 business days."
Still think calling is your best option. Worked for me (though not for award bookings).
I have two early June Classic rewards that I am chomping at the bit to cancel but I would prefer to avoid the fees.
Mar 28, 2020, 5:59 pm
#95
Join Date: Nov 2013
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Well, go into MMB and see what T&C's you get when you click on Refund. With a cash booking you first get a screen asking you to confirm the stated T&Cs before you hit the cancel button. I assume it is the same for award bookings.
If you do the above you should see the T&Cs applicable which will save you calling. If you are still not clear then you will have to call. Yes, perhaps they could do a better job at advising the T&Cs. At the end of the day if you want to be sure about getting a cancellation fee waiver then calling is the best.
If you do the above you should see the T&Cs applicable which will save you calling. If you are still not clear then you will have to call. Yes, perhaps they could do a better job at advising the T&Cs. At the end of the day if you want to be sure about getting a cancellation fee waiver then calling is the best.
Mar 28, 2020, 7:25 pm
#97
Join Date: Dec 2009
Location: ADL
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Well, go into MMB and see what T&C's you get when you click on Refund. With a cash booking you first get a screen asking you to confirm the stated T&Cs before you hit the cancel button. I assume it is the same for award bookings.
If you do the above you should see the T&Cs applicable which will save you calling. If you are still not clear then you will have to call. Yes, perhaps they could do a better job at advising the T&Cs. At the end of the day if you want to be sure about getting a cancellation fee waiver then calling is the best.
If you do the above you should see the T&Cs applicable which will save you calling. If you are still not clear then you will have to call. Yes, perhaps they could do a better job at advising the T&Cs. At the end of the day if you want to be sure about getting a cancellation fee waiver then calling is the best.
Mar 29, 2020, 9:01 pm
#99
Join Date: Oct 2006
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Hi all sorry if this has been answered, the QF website is clearly angling for people to request a flight credit, but it doesn't seem to explicitly state the policy for a cancelled flight. This may be intentional hoping people take the credit rather than request a refund. Does anyone know that the policy is for flights cancelled (in this case paid J to USA). In my case my flight is June 4 so its not (yet) cancelled but I assume it will be, just not sure if this will happen before April 30th when the credit deadline is. If the flight is cancelled I would prefer to get a refund for sure.
Mar 29, 2020, 10:35 pm
#100
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Until it is cancelled, then your choices are to keep the ticket and wait to see if it is cancelled or accept the voucher
If it is cancelled, then you will be entitled to a refund
If however it operates and you just choose not to fly on it, you may neither get a refund nor vouchers , depending on policy after 30 April
What is the cancellation penalty on the ticket - if it is paid J, I would be surprised if there was any penalty to cancel anyway
If it is cancelled, then you will be entitled to a refund
If however it operates and you just choose not to fly on it, you may neither get a refund nor vouchers , depending on policy after 30 April
What is the cancellation penalty on the ticket - if it is paid J, I would be surprised if there was any penalty to cancel anyway
Mar 30, 2020, 7:20 pm
#101
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I had booked a BNE-MEL flight for April 16 (QF 633). I no longer see it for sale on that day, and am hoping that it was cancelled. But when I look up my booking both via QF's "Manage booking" and on Expedia, where I bought the ticket, my specific file does not show as cancelled.
I would prefer a refund to a flight credit. Would having the flight cancelled increase my chances of obtaining a refund, rather than a flight credit? And since I booked through Expedia, is there anything I can say (assuming I can get through on the phone) to persuade them to put a refund through? Online, my only option is to cancel and get a flight credit.
I would prefer a refund to a flight credit. Would having the flight cancelled increase my chances of obtaining a refund, rather than a flight credit? And since I booked through Expedia, is there anything I can say (assuming I can get through on the phone) to persuade them to put a refund through? Online, my only option is to cancel and get a flight credit.
Mar 30, 2020, 7:45 pm
#102
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I had booked a BNE-MEL flight for April 16 (QF 633). I no longer see it for sale on that day, and am hoping that it was cancelled. But when I look up my booking both via QF's "Manage booking" and on Expedia, where I bought the ticket, my specific file does not show as cancelled.
I would prefer a refund to a flight credit. Would having the flight cancelled increase my chances of obtaining a refund, rather than a flight credit? And since I booked through Expedia, is there anything I can say (assuming I can get through on the phone) to persuade them to put a refund through? Online, my only option is to cancel and get a flight credit.
I would prefer a refund to a flight credit. Would having the flight cancelled increase my chances of obtaining a refund, rather than a flight credit? And since I booked through Expedia, is there anything I can say (assuming I can get through on the phone) to persuade them to put a refund through? Online, my only option is to cancel and get a flight credit.
With Expedia in the middle makes it harder. Does your credit card show Expedia or Qantas as the vendor?
Mar 30, 2020, 7:46 pm
#103
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Join Date: Jan 2002
Posts: 44,624
Unless the flight is cancelled, you will not get a cash refund. At this time is still seems to be scheduled, but there is zero availability, so may be cancelled.
QF does still seem to have a flight operating 30 minutes later , which I expect that it will rebook on. Not sure if a 30 minute change due to cancellation is enough for an entitlement to a refund should QF633 become officially cancelled
QF does still seem to have a flight operating 30 minutes later , which I expect that it will rebook on. Not sure if a 30 minute change due to cancellation is enough for an entitlement to a refund should QF633 become officially cancelled
Mar 31, 2020, 7:55 pm
#104
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Until it is cancelled, then your choices are to keep the ticket and wait to see if it is cancelled or accept the voucher
If it is cancelled, then you will be entitled to a refund
If however it operates and you just choose not to fly on it, you may neither get a refund nor vouchers , depending on policy after 30 April
What is the cancellation penalty on the ticket - if it is paid J, I would be surprised if there was any penalty to cancel anyway
If it is cancelled, then you will be entitled to a refund
If however it operates and you just choose not to fly on it, you may neither get a refund nor vouchers , depending on policy after 30 April
What is the cancellation penalty on the ticket - if it is paid J, I would be surprised if there was any penalty to cancel anyway
Mar 31, 2020, 8:15 pm
#105
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Join Date: Jan 2002
Posts: 44,624
I would suggest waiting until closer to the departure date - if the flight gets cancelled you will be able to get a 100% refund ; if it doesn't then you should be still able to get the refund minus penalty as long as you do it before flight is due to depart - if you miss that deadline, then you will be out whatever the no show fees are, so make sure to avoid that