Will Qantas waive change fees for existing bookings? (WHO Pandemic Declaration)
Mar 14, 2020, 8:23 pm
#16
Join Date: Mar 2020
Posts: 15
I have tickets from NZ to SYD on Qantas, via MEL... now that NZ has a full stop travel ban (essentially by requiring everyone arriving to the country and ENTERING the country to self quarantine for 14 days) I wonder if I can get a full refund. I mean, my flight isn't for two weeks and we're not going anyway, but I really want a refund and not a credit.
The current rules are horrible
As a result of travel restrictions announced by the New Zealand Government, if you’re holding a Qantas ticket for flights to or from New Zealand before 31 March 2020 and no longer wish to travel, you can cancel your flight and retain the value of the ticket in credit.
To be used for travel within 12 months of the date that the original ticket was issued. We will waive the change fee once you’re ready to rebook.
To be used for travel within 12 months of the date that the original ticket was issued. We will waive the change fee once you’re ready to rebook.
Mar 14, 2020, 8:36 pm
#17
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
We are in the similar boat but flying on April 11. Qantas doesn't offer anything for our date yet.
The current rules are horrible
We bought out J class non-refundable cash tickets last October. There is no way we can go on vacation before October 2020 (vacations have to be booked 9-12 months in advance for us). 3 x J class tickets going to the garbage is very difficult to swallow.
The current rules are horrible
We bought out J class non-refundable cash tickets last October. There is no way we can go on vacation before October 2020 (vacations have to be booked 9-12 months in advance for us). 3 x J class tickets going to the garbage is very difficult to swallow.
With a drop off in traffic that would seem likely, it is also possible that the flight will be cancelled and then would be entitled to a refund
Mar 14, 2020, 8:40 pm
#18
Join Date: Mar 2020
Posts: 15
We read our VISA trip cancellation policy. It will only cover up to $2500 per person. So, we should be able to recover $7500 max (less than 50%). We booked tickets through an online agency (not sure if I can say the name) and they don't want us to call them until up to 10 days before departure.
Mar 14, 2020, 9:12 pm
#19
Join Date: Jul 2017
Programs: NZ Elite, QF Platinum, HH Diamond, Hyatt Globalist, Accor Diamond
Posts: 149
We read our VISA trip cancellation policy. It will only cover up to $2500 per person. So, we should be able to recover $7500 max (less than 50%). We booked tickets through an online agency (not sure if I can say the name) and they don't want us to call them until up to 10 days before departure.
QF now have a credit (not ideal I guess but better than nothing) refund for TT travel. Plug the booking reference and name in. Id try that if I were you
Mar 14, 2020, 9:29 pm
#20
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
We read our VISA trip cancellation policy. It will only cover up to $2500 per person. So, we should be able to recover $7500 max (less than 50%). We booked tickets through an online agency (not sure if I can say the name) and they don't want us to call them until up to 10 days before departure.
Mar 14, 2020, 9:32 pm
#21
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
Mar 14, 2020, 9:41 pm
#22
Join Date: Mar 2020
Posts: 15
our cruise will be most likely cancelled anyway since the NZ closed to cruise ships. So, no trip necessary at all at this time.
Mar 14, 2020, 9:43 pm
#23
Join Date: Mar 2020
Posts: 15
Mar 15, 2020, 5:28 am
#24
Join Date: Jul 2011
Programs: BA Bronze
Posts: 1,026
According to Qantas:
”
and
”The travel credit can be redeemed for travel within 12 months of the date that the original ticket was issued.” (https://www.qantas.com/us/en/travel-...ronavirus.html)
That seems ludicrous. I have a QF booking for April 2020, but purchased the tickets in June 2019. So I could only get a credit voucher which must be redeemed for travel by June 2020!?
But how about this one? - https://www.qantas.com/agencyconnect...trictions.html
We have a HKG to Australia booking in April, but are currently in the Schengen Zone and will be until early April. Hong Kong has a mandatory 14 day quarantine for all Schengen arrivals and now Australia has a mandatory 14 day quarantine for all international arrivals. It’s simply not feasible for us to get to Australia. Surely this should be refunded?
”
- For Qantas customers, travel credit can be redeemed for travel for up to 12 months from the original booking.
and
”The travel credit can be redeemed for travel within 12 months of the date that the original ticket was issued.” (https://www.qantas.com/us/en/travel-...ronavirus.html)
That seems ludicrous. I have a QF booking for April 2020, but purchased the tickets in June 2019. So I could only get a credit voucher which must be redeemed for travel by June 2020!?
But how about this one? - https://www.qantas.com/agencyconnect...trictions.html
We have a HKG to Australia booking in April, but are currently in the Schengen Zone and will be until early April. Hong Kong has a mandatory 14 day quarantine for all Schengen arrivals and now Australia has a mandatory 14 day quarantine for all international arrivals. It’s simply not feasible for us to get to Australia. Surely this should be refunded?
Mar 15, 2020, 12:19 pm
#25
Join Date: Nov 2013
Programs: NZ
Posts: 1,556
Has anyone seen more detailed T&C's on the credit/voucher that QF is offering if a booking is cancelled? For example I am interested to know:
* Can a NZ Dollar credit be used to purchase a ticket in AU Dollars or another currency?
* Can the credit/voucher be used for multiple QF bookings booked at different times?
* Can the credit be used as part payment for a new ticket?
* What happens at the expiry date of the credit if there is still a balance? Is this balance forfeited?
* Can a NZ Dollar credit be used to purchase a ticket in AU Dollars or another currency?
* Can the credit/voucher be used for multiple QF bookings booked at different times?
* Can the credit be used as part payment for a new ticket?
* What happens at the expiry date of the credit if there is still a balance? Is this balance forfeited?
Mar 15, 2020, 7:15 pm
#27
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,467
According to Qantas:
”
and
”The travel credit can be redeemed for travel within 12 months of the date that the original ticket was issued.” (https://www.qantas.com/us/en/travel-...ronavirus.html)
That seems ludicrous. I have a QF booking for April 2020, but purchased the tickets in June 2019. So I could only get a credit voucher which must be redeemed for travel by June 2020!?
?
”
- For Qantas customers, travel credit can be redeemed for travel for up to 12 months from the original booking.
and
”The travel credit can be redeemed for travel within 12 months of the date that the original ticket was issued.” (https://www.qantas.com/us/en/travel-...ronavirus.html)
That seems ludicrous. I have a QF booking for April 2020, but purchased the tickets in June 2019. So I could only get a credit voucher which must be redeemed for travel by June 2020!?
?
It should be to be used within 12 months from date of issue of voucher.
Mar 15, 2020, 7:29 pm
#28
Join Date: Jun 2001
Location: ADL, AKL & SIN
Programs: QF WP/LTG
Posts: 854
Qantas Hotels cancellation?
Does the cancellation policy also apply to Qantas Hotels?
E.g. if we have booked a non-refundable hotel stay during this period, can we cancel for either a full refund or a credit to be used later?
E.g. if we have booked a non-refundable hotel stay during this period, can we cancel for either a full refund or a credit to be used later?
Mar 15, 2020, 7:31 pm
#29
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,624
This does indeed seem idiotic. tTo take an extreme example, what exactly is the case if someone booked travel for 15 may 2020 on 20 may last year? They would according to this policy have five days window in which to rebook their travel. And insurance in most cases wont cover coronavirus.
It should be to be used within 12 months from date of issue of voucher.
It should be to be used within 12 months from date of issue of voucher.
The airline is also not an insurance company - just because some insurance policies will not cover it, does not mean that the airline should become an unpaid insurer. There are insurances that , if taken out before the situation became major, do cover it and those buying tickets 10 months ago had opportunity to take out insurance before anyone had heard of Wuhan
Mar 15, 2020, 7:42 pm
#30
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,467
The airline is making exceptions which are beyond what it is required to do - it could have simply stuck with the fare rules. Give someone a free cup of coffee and then they complain that it is not a mug of coffee
The airline is also not an insurance company - just because some insurance policies will not cover it, does not mean that the airline should become an unpaid insurer. There are insurances that , if taken out before the situation became major, do cover it and those buying tickets 10 months ago had opportunity to take out insurance before anyone had heard of Wuhan
The airline is also not an insurance company - just because some insurance policies will not cover it, does not mean that the airline should become an unpaid insurer. There are insurances that , if taken out before the situation became major, do cover it and those buying tickets 10 months ago had opportunity to take out insurance before anyone had heard of Wuhan