The iced tea is in the foyer of the Alexis, next to where you can get a cup of their lemon or fruit water. The property is nice. Stayed at the alexis a few times and it's one of my favorite Kimpton hotels.

Actually this is not true. The iced tea was put out between 4 - 5 each day after I said something. The only way to have gotten a glass was in the restaurant. The great thing is that the manager of the restaurant (not the bar) was amazing. Absolutely focused on customer service.

I do like how, during the summer, Kimpton has sangria along with the usual wines during wine hour. Very refreshing!

Amazing treatment at the Grand Hotel in MSP. Upgraded to a Grand Suite (1,000 sf), incredibly delectable amenity delivered to the room... A huge soft pretzel, a huge chocolate chunk brownie, two bottles of water, and two microbrews.

Ten YTD mostly west coast stays and this program really rocks. We'll be good at Kimptons until the affinity credit card comes along, or they get too big to be so nice. They have replaced Four Seasons and Ritz Carlton for big City stays.

You are zoo right. I adore Kimpton big time!!!

Yes, I know. And your postings directly infuenced the decision to go with Kimpton. 13 YTD stays (all within past 2 months) and they continue to impress.

This year I decided to not maintain my inner circle status, mainly because i was a little bored and wanted to see what else was out there. Also because there are so few Kimptons unless one is traveling to the San Francisco bay area or Washington DC! How about some in Vancouver?

So I tried some of the commoner brands like SPG and Marriott and Hilton, and they have been very bland. To be sure, their higher end properties are quite nice, but the customer service is stiffer and less warm.

Returning from a couple of days at the Muse in New York, I'm ready to return to inner circle!

If you have status with another chain, Kimptom will often comp Inner Circle status for you.

Additionally Kimpton has opened several properties this year so you may want to recheck and see if what you used to know is still the same.

AT 70 park avenue in new York city this week. Room is HUGE (well for NYC anyway!). Front desk staff is excellent as is the location. Morning concierge rocks; evening concierge and GM. . .not so much. No food here on property which is a bit odd, but just walk around the block and loads of choices!

I had a similar experience with my in-room amenity at the Topaz. They had wine waiting in my room instead of scotch or bourbon per my profile. When I called to complain they finally deliver a small glass of bourbon. (I'd never received anything unpackaged like that before!) One or two servings vs. the four in the bottle of wine. I felt cheated.

When I questioned why the mix up they offered some BS answer. I forget it exactly, but it was along the lines of ensuring that everything was just right. But that doesn't explain the bottle of wine and welcome card. Basically, I'm convinced that they just were lazy and never really read my preference profile. Something the Helix managed perfectly earlier a few days earlier.

I agree that an apology and a humble admission that they screwed up is important, however, I don't find that enough. I'm growing increasingly weary of empty apologies with seemingly no interest in finding out what went wrong and commitment to improving and addressing the issue in the future. They find it far easier to comp this or that or reduce some element of the stay or agree to comp a future stay. These are nice, welcome gestures, but doesn't fix the problem. It would appear the squeaky wheel gets greased and they keep on doing things unchanged, not learning from the experience.

The last rant, obviously, applies across the hospitality industry, not just Kimpton.

If you find that you're having a problem at one of the Kimpton hotels, or that your issue hasn't been resolved, Niki Leondakis is on Twitter, and does respond to a lot of tweets, so you might try that. IIRC, it's Niki_Leondakis.

Wow! Talk about an upgrade! The room is bigger than my last apartment! Separate bedroom, jacuzzi soaking tub, living room, dining table, 2 TVs, and sitting area/chaise. Good location in downtown Portland. Nice amenity received - iced tea, bottle of red wine, fresh raspberries. Nice and friendly front desk staff.

They had to move me for the second night. Moved me to a queen bed room which is VERY tiny but it has a nice walk out deck with a hot tub. Tried using the hottub last night but literally could not lift the top off of it. Nice to have chair out there though to drink some iced tea. Used the 20 percent off coupon for the restaurant. Food was OK not sure I would eat there if it hadn't been right in the hotel and I was tired. I would stay at this hotel again when visiting Portland. The location is very good.

I will be staying at one in few weeks and wondered if I could earn airline miles