xONEx online tool bugs thread
Jan 11, 2015, 1:06 am
#421
Join Date: Jan 2003
Location: Aberdeen, UK
Programs: BA Silver, AA Exec Plat, Marriott Titanium
Posts: 64
The online tool bug which incorrectly prices tickets starting in the Middle East and ending in another location in the Middle East:
I priced up a DONE5 route starting in Cairo and ending in Tel Aviv (first and last flights on BA) and it appears to have priced it correctly. The CAI....... CAI price was the same as the CAI..... TLV price.
However the other Middle East ending points I have tried, such as Amman still incorrectly price.
I priced up a DONE5 route starting in Cairo and ending in Tel Aviv (first and last flights on BA) and it appears to have priced it correctly. The CAI....... CAI price was the same as the CAI..... TLV price.
However the other Middle East ending points I have tried, such as Amman still incorrectly price.
Feb 21, 2015, 12:37 pm
#427
Moderator, Hilton Honors
Original Poster
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
Apr 1, 2015, 5:37 pm
#429
Join Date: Aug 2005
Programs: BA DL
Posts: 179
U.S. Airways flights
Anyone have any information on when US Airways flights will be added to the online tool?
Does anyone know how to contact oneworld? It seems that they go to great lengths to be unreachable- no e-mail address as far as I can tell.
Does anyone know how to contact oneworld? It seems that they go to great lengths to be unreachable- no e-mail address as far as I can tell.
Apr 1, 2015, 8:04 pm
#431
Join Date: Jul 2007
Programs: QFF
Posts: 5,304
xONEx online tool bugs thread
there is a contact mail form buried in the website. Would have to hunt down the link after work
hmmm... I can't seem to find that form now. There was a link to it on one of the FAQs pages (not the contact page as people would expect).
The last time I contacted them, their reply came from enquiry at oneworld.com
hmmm... I can't seem to find that form now. There was a link to it on one of the FAQs pages (not the contact page as people would expect).
The last time I contacted them, their reply came from enquiry at oneworld.com
Last edited by Himeno; Apr 2, 2015 at 1:54 am
Apr 2, 2015, 12:55 pm
#432
Join Date: Aug 2005
Programs: BA DL
Posts: 179
e-mail contact
You have successfully located a weak spot in their defenses. An e-mail to [email protected] yields:
Thank you for submitting your question to the oneworld Alliance.
We will investigate your query and we will respond back to you within 3-5 business days.
If you need immediate assistance, please feel free to contact a oneworld member airline directly.
Sincerely,
oneworld Alliance
I will share the response when I hear back from them.
Thank you for submitting your question to the oneworld Alliance.
We will investigate your query and we will respond back to you within 3-5 business days.
If you need immediate assistance, please feel free to contact a oneworld member airline directly.
Sincerely,
oneworld Alliance
I will share the response when I hear back from them.
Apr 2, 2015, 3:54 pm
#433
Moderator, OneWorld
Join Date: Feb 2002
Location: SEA
Programs: RAA RIP; AA ExEXP
Posts: 11,803
You have successfully located a weak spot in their defenses. An e-mail to [email protected] yields:
Thank you for submitting your question to the oneworld Alliance.
We will investigate your query and we will respond back to you within 3-5 business days.
If you need immediate assistance, please feel free to contact a oneworld member airline directly.
Sincerely,
oneworld Alliance
I will share the response when I hear back from them.
Thank you for submitting your question to the oneworld Alliance.
We will investigate your query and we will respond back to you within 3-5 business days.
If you need immediate assistance, please feel free to contact a oneworld member airline directly.
Sincerely,
oneworld Alliance
I will share the response when I hear back from them.
Apr 11, 2015, 9:36 am
#434
Join Date: Aug 2005
Programs: BA DL
Posts: 179
Contacting oneworld
Same experience here. Now ten days and no follow-up. Pathetic customer service.
Apr 12, 2015, 12:42 pm
#435
Join Date: May 2006
Location: SAN
Programs: Lots of faux metal
Posts: 6,425