xONEx online tool bugs thread
Sep 26, 2015, 6:18 am
#481
Join Date: May 2000
Location: Miami 7-Million Miler EXP
Posts: 829
OneWorld Timetables
Same here. Trying to add a SYD-AKL flight in March 2016. QF flies 5x/day - the tool insists the only available flight is a LAN flight. Similarly adding PHX-ANC -- this is an (old) US Air flight (now AA) that is flown year-round - the tool insists there are no flights. In both these cases, if you simply do a flight search from the oneworld homepage, the flights show up fine. As is, the tool is useless....
Sep 26, 2015, 2:16 pm
#482
Moderator, Hilton Honors
Original Poster
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
Same here. Trying to add a SYD-AKL flight in March 2016. QF flies 5x/day - the tool insists the only available flight is a LAN flight. Similarly adding PHX-ANC -- this is an (old) US Air flight (now AA) that is flown year-round - the tool insists there are no flights. In both these cases, if you simply do a flight search from the oneworld homepage, the flights show up fine. As is, the tool is useless....
Nov 1, 2015, 11:00 pm
#483
Join Date: Jan 2006
Location: SFOSJCOAK
Programs: AA-EXP & 1MM+, AS, MR-LTT, HH Gold
Posts: 7,581
NRT-DEL non-stop not showing
Can't seem to pull-up the JL749 (NRT-DEL, non-stop) in the ow Plan and Book page. I check dozens of dates (for Jan/Feb 2016).
However, when check same flight on Flight Search page, it does show!
This online xONEx tool is so buggy that it is borderline being useless. Anyone else having same problem?
However, when check same flight on Flight Search page, it does show!
This online xONEx tool is so buggy that it is borderline being useless. Anyone else having same problem?
Nov 1, 2015, 11:03 pm
#484
FlyerTalk Evangelist
Join Date: Mar 2013
Location: London
Posts: 17,007
Can't seem to pull-up the JL749 (NRT-DEL, non-stop) in the ow Plan and Book page. I check dozens of dates (for Jan/Feb 2016).
However, when check same flight on Flight Search page, it does show!
This online xONEx tool is so buggy that it is borderline being useless. Anyone else having same problem?
However, when check same flight on Flight Search page, it does show!
This online xONEx tool is so buggy that it is borderline being useless. Anyone else having same problem?
Nov 18, 2015, 5:43 pm
#485
Join Date: Jun 2002
Location: Brisbane
Posts: 805
Nov 30, 2015, 2:08 am
#486
Join Date: Feb 2002
Location: MEL
Posts: 2,441
IIRC, I emailed oneworld some years ago about some issue (can't remember what) so it used to be possible but the current website has no contact information at all that I can find. All the obvious contact information on the website just sends you to the individual airline sites. I did find one of the FAQs that had a reference to 'use the link to the enquiry form below' ..... but somewhat inevitably, there was nothing 'below'. There seems to be no way to contact oneworld at all (no phone #, no email, no form) short of randomly guessing email addresses that might work ("[email protected]", "[email protected]" etc.). Anybody have any suggestions? I can try calling the AA EXP desk and see if they can figure out an AA "oneworld liaison" who might be able to help. As it is, the online tool is virtually unusable (at least for some of us) - what a way to run a business.
Dec 2, 2015, 1:01 am
#488
Moderator, Hilton Honors
Original Poster
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
Any ideas how to get this (and other issues) fixed (or at least let oneworld know so that someone can decide to do nothing)?
IIRC, I emailed oneworld some years ago about some issue (can't remember what) so it used to be possible but the current website has no contact information at all that I can find. All the obvious contact information on the website just sends you to the individual airline sites. I did find one of the FAQs that had a reference to 'use the link to the enquiry form below' ..... but somewhat inevitably, there was nothing 'below'. There seems to be no way to contact oneworld at all (no phone #, no email, no form) short of randomly guessing email addresses that might work ("[email protected]", "[email protected]" etc.). Anybody have any suggestions? I can try calling the AA EXP desk and see if they can figure out an AA "oneworld liaison" who might be able to help. As it is, the online tool is virtually unusable (at least for some of us) - what a way to run a business.
IIRC, I emailed oneworld some years ago about some issue (can't remember what) so it used to be possible but the current website has no contact information at all that I can find. All the obvious contact information on the website just sends you to the individual airline sites. I did find one of the FAQs that had a reference to 'use the link to the enquiry form below' ..... but somewhat inevitably, there was nothing 'below'. There seems to be no way to contact oneworld at all (no phone #, no email, no form) short of randomly guessing email addresses that might work ("[email protected]", "[email protected]" etc.). Anybody have any suggestions? I can try calling the AA EXP desk and see if they can figure out an AA "oneworld liaison" who might be able to help. As it is, the online tool is virtually unusable (at least for some of us) - what a way to run a business.
Dec 6, 2015, 8:53 am
#489
Join Date: Apr 2001
Location: Austin
Posts: 4,629
Dec 14, 2015, 1:09 am
#490
Join Date: Nov 2006
Location: cbr
Programs: QF WP (OWE) / LTG (LT OWS) | Hyatt Globalist
Posts: 4,972
Anyone had troubles recently pricing an itinerary with BA as the ticketing carrier?
While I mention that, the tool was also having trouble displaying any BA Flights on or after 1st January 2016.
While I mention that, the tool was also having trouble displaying any BA Flights on or after 1st January 2016.
Dec 14, 2015, 1:13 am
#491
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,467
I was pricing up an itinerary just this morning - first flight BA CPT-LHR in July'16. Gets right through to the Homeland Security information page (which is the final step before BA gives you the PNR for the itinerary and instructs you to phone its office in the country of origin to pay - assuming the US is in the itinerary of course)
Dec 14, 2015, 3:44 am
#492
Join Date: Nov 2006
Location: cbr
Programs: QF WP (OWE) / LTG (LT OWS) | Hyatt Globalist
Posts: 4,972
Nope
I was pricing up an itinerary just this morning - first flight BA CPT-LHR in July'16. Gets right through to the Homeland Security information page (which is the final step before BA gives you the PNR for the itinerary and instructs you to phone its office in the country of origin to pay - assuming the US is in the itinerary of course)
I was pricing up an itinerary just this morning - first flight BA CPT-LHR in July'16. Gets right through to the Homeland Security information page (which is the final step before BA gives you the PNR for the itinerary and instructs you to phone its office in the country of origin to pay - assuming the US is in the itinerary of course)
Tried again with CPT-LHR and same deal. This time, the tool won't show any flights even in December.
Sigh.
Dec 14, 2015, 4:08 am
#493
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,467
What is your proposed itinerary? There might be something in it that is causing you this grief.
Dec 14, 2015, 2:33 pm
#494
Join Date: Nov 2006
Location: cbr
Programs: QF WP (OWE) / LTG (LT OWS) | Hyatt Globalist
Posts: 4,972
You must be doing something wrong, because I was easily able to price up this DONE4 itinerary JNB-xLHR-DXB-DOH-LAX-HKG-JNB. First flights are BA & QF in March '16; all-in cost ~ZAR71,600
What is your proposed itinerary? There might be something in it that is causing you this grief.
What is your proposed itinerary? There might be something in it that is causing you this grief.
Best I can think of is the AKL-PER service which is seasonal (though I've obviously selected the flight on a date it is operating) that is causing troubles.
Dec 14, 2015, 7:29 pm
#495
Join Date: Mar 2008
Location: used to be PER, now it's nowhere/eveywhere
Programs: QFF NB, AA GLD
Posts: 3,467
I was able to set up your itinerary using the online tool; it priced up OK and seemed perfectly OK
So I don't understand why you are having the difficulties you are having
Perhaps try clearing your cookies and stuff like that, or maybe use a different browser (I find the tool seems to work better using Chrome rather than InternetExplorer)
Last edited by pandaperth; Dec 14, 2015 at 7:51 pm Reason: typos