FlyerTalk Forums - View Single Post - xONEx online tool bugs thread
View Single Post
Old Nov 30, 2015 | 2:08 am
  #486  
tt7
 
Join Date: Feb 2002
Location: MEL
Posts: 2,441
Originally Posted by Kiwi Flyer
The tool has a bug not finding availability on any QF flights operated by Jetconnect (which is most of the trans-tasman flights).
Any ideas how to get this (and other issues) fixed (or at least let oneworld know so that someone can decide to do nothing)?

IIRC, I emailed oneworld some years ago about some issue (can't remember what) so it used to be possible but the current website has no contact information at all that I can find. All the obvious contact information on the website just sends you to the individual airline sites. I did find one of the FAQs that had a reference to 'use the link to the enquiry form below' ..... but somewhat inevitably, there was nothing 'below'. There seems to be no way to contact oneworld at all (no phone #, no email, no form) short of randomly guessing email addresses that might work ("[email protected]", "[email protected]" etc.). Anybody have any suggestions? I can try calling the AA EXP desk and see if they can figure out an AA "oneworld liaison" who might be able to help. As it is, the online tool is virtually unusable (at least for some of us) - what a way to run a business.
tt7 is offline